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Customer Focus Berbasis Total Quality Management (TQM) di SMA Muhammadiyah 1 Taman Darmawan, Diki; Prasietyawan, Ruben Diaz; Hazin, Mufarrihul; Murtadlo, Murtadlo; Cindy, Agustin Hanivia
utile: Jurnal Kependidikan Vol. 10 No. 1 (2024): utile: Jurnal Kependidikan
Publisher : FKIP Universitas Muhammadiyah Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37150/jut.v10i1.2385

Abstract

In the world of education, Total Quality Management (TQM) is the main weapon in improving the overall quality of education. One of the principles of Total Quality Management (TQM) is customer satisfaction. Customer satisfaction is the most important priority in an organization, so organizations must focus on customers. The purpose of this research is to find out how SMA Muhammadiyah 1 Taman satisfies customers. This research uses a qualitative approach with data collection methods using interviews with the director of SMA Muhammadiyah 1 Taman. Based on the results of research that has been carried out, SMA Muhammadiyah 1 Taman has a very good way of implementing Total Quality Management (TQM) based on customer satisfaction. This is proven by the fact that SMA Muhammadiyah 1 Taman really minimizes free hours in subjects. SMA Muhammadiyah 1 Taman also facilitates students to study outside of class hours with their teaching staff in preparation for taking part in Olympics or competitions. In cultivating discipline, teaching staff and educational staff display behavior that shows a disciplined attitude towards time. When accepting new students (PPDB) at the initial stage, accepted students will be given a psychological test first. This is aimed at understanding the needs of students. Apart from that, SMA Muhammadiyah 1 Taman public relations always conveys information quickly when there is new news, policies and regulations.
Pemberdayaan Masyarakat Melalui Pengembangan UMKM dan Wisata Alam Purwanti, Ari; Samosir, Hendrik ES; Nainggolan, Hermin; Asfahani, Asfahani; Cindy, Agustin Hanivia
Journal Of Human And Education (JAHE) Vol. 4 No. 5 (2024): Journal of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i5.1675

Abstract

Pemberdayaan perempuan memainkan peran penting dalam meningkatkan kesejahteraan masyarakat, terutama di daerah yang memiliki potensi sumber daya lokal yang belum dimanfaatkan secara optimal. Namun, keterbatasan keterampilan dan akses terhadap teknologi serta pasar menjadi kendala bagi perempuan dalam mengembangkan potensi ekonomi mereka. Tujuan program pengabdian ini untuk Meningkatkan Perekonomian Masyarakat ini bertujuan untuk meningkatkan kapasitas perempuan dalam mengelola dan memanfaatkan sumber daya lokal secara efektif. Metode pengabdian ini menggunakan Participatory Action Research (PAR), yang melibatkan peserta secara aktif dalam seluruh proses, mulai dari identifikasi sumber daya, pelatihan keterampilan, hingga evaluasi bersama. Para peserta diberikan pelatihan mengenai kewirausahaan, pengelolaan produk lokal, serta pemasaran digital. Pendampingan dilakukan secara intensif untuk memastikan keberlanjutan usaha mereka. Hasil pengabdian menunjukkan bahwa 80% peserta mengalami peningkatan keterampilan dalam mengolah produk lokal dan berhasil memasarkan produk mereka secara lebih luas melalui platform digital. Selain itu, pendapatan rata-rata peserta meningkat sebesar 30%, yang berdampak langsung pada kesejahteraan keluarga. Kesimpulannya, pemberdayaan perempuan melalui optimalisasi sumber daya lokal terbukti efektif dalam meningkatkan perekonomian masyarakat. Namun, diperlukan pendampingan jangka panjang untuk memperkuat keterampilan digital dan mengatasi hambatan sosial-budaya yang masih membatasi peran perempuan di sektor ekonomi.
The National Science Olympiad and Its Impact on Improving the Quality of Education Pattipeilohy, Poltjes; Akyuwen, Frandy; Cindy, Agustin Hanivia; Pattiasina, Johan
EDUKASIA Jurnal Pendidikan dan Pembelajaran Vol. 5 No. 2 (2024): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v5i2.821

Abstract

This study aims to clearly describe the implementation of the National Science Olympiad organized by the Faculty of Mathematics and Natural Sciences, Pattimura University Ambon and its impact on improving the quality of education. The focus of the research is the process of organizing the national science olympiad, and its impact on improving the quality of education. This study uses qualitative research. The data collection methods are observation, interviews, and documentation. The results of the study show that the National Science Olympiad involves elementary, junior high, high school, and vocational school students throughout Maluku with a total of 3,323 participants. The region, which is dubbed as a sea-based archipelago province, is not a barrier for students to compete to be the best. As a result, when students excel in a competition, the quality of education will be better. The supporting factors for the implementation of the National Science Olympiad are internal and external factors. Internal factors come from within students, while external factors come from the school environment and family environment. The inhibiting factors are the cost and location of the competition. Some of the implications of this research: Education Policy Design; Curriculum development; Teacher Training and Development; Increasing Student Participation; and Extracurricular Program Development. Research at the National Science Olympiad has made significant contributions to the following aspects: Development of Academic Knowledge; Improvement of Educational Practices; Support for Policy Makers; Motivation for students; and Strengthening Research Networks.
Pengaruh Kecerdasan Emosional Tenaga Pendidik Terhadap Efektivitas Mengajar Di SMPN 40 Surabaya Nurlaila, Ayu; Istighfarin, Clara Avilu; Windasari, Windasari; Hanivia Cindy, Agustin
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.226

Abstract

Penelitian dilaksanakan di SMPN 40 Surabaya. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana Pengaruh Kecerdasan Emosional Tenaga Pendidik Terhadap Efektivitas Mengajar. Waktu penelitian ini dilaksanakan pada 29 Februari 2024. Bentuk penelitian ini adalah kualitatif dengan melakukan pendekatan melalui wawancara, Observasi, Dokumentasi, Kuesioner. Sampel yang menjadi object penelitian adalah perwakilan tenaga pendidik dan Waka Kesiswaan. Hasil penelitian membuktikan bahwa tingkat kecerdasan emosi sangat berpengaruh dalam perkembangan kecerdasan peserta didik. Kondisi ini menunjukan bahwa setiap sekolah yang mampu menghasilkan lulusan baik, maka juga harus menyediakan tenaga pendidik yang baik pula. Terdapat kurangnya tenaga pendidik yang disebabkan oleh banyaknya jumlah siswa juga menjadi pengaruh. Upaya dalam membuat proses pembelajaran yang dapat memudahkan dan menyenangkan peserta didik dalam menyerap materi pada kelas adalah tujuan dari efektivitas pembelajaran.  
Proses Evaluasi Kinerja Guru Di SMP Negeri 47 Surabaya Bahriatul Ilmi; Ummi Latifah; Hanivia Cindy, Agustin; Windasari, Windasari
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.228

Abstract

Teacher performance is a description of how teachers act, the skills, values ​​and knowledge that teachers have in carrying out their responsibilities and functions. The purpose of this writing is to find out how the process of evaluating teacher performance at SMP Negeri 47 Surabaya is, how it is implemented and what guidelines are used in assessing the results of the work of teachers at SMP Negeri 47 Surabaya. The method used in this research is a descriptive qualitative method, with data collection methods in the form of observation, interviews and literature study. The result is that SMP Negeri 47 Surabaya in the process of evaluating teacher performance uses the results of teacher supervision and observation as the implementation. The stages in this process begin with an analysis of the learning focus that needs to be improved, followed by the creation of a RPP (learning implementation plan) by the teacher and uploading the RPP in the PMM (independent teaching program) application, and continued with the observation process according to the behavioral targets uploaded by the teacher , after that the process of measuring the achievement of the RPP, and ending with evaluation and reflection.
Peran Kepala Sekolah bagi Tenaga Pendidik dan Tenaga Kependidikan dalam Meningkatkan Kualitas Lembaga Pendidikan di SDN Lidah Kulon I Hamda Abida, Innafi; Dwi Ramadhani, Adinda; Windasari, Windasari; Hanivia Cindy, Agustin
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.230

Abstract

Penelitian ini bertujuan untuk mengetahui serta menambah wawasan mengenai bagaimana tahapan yang diambil kepala sekolah dalam mengembangkan kualitas lembaga pendidikan melalui para pendidik dan tenaga kependidikan. Penelitian ini menggunakan metode kualitatif dengan cara melakukan observasi, wawancara, serta studi literatur. Hasil dari penelitian ini meliputi penjelajahan pendidik dan tenaga kependidikan, macam-macam seleksi yang dilaksankan, program komunitas belajar yang digunakan dalam memberikan pelatihan serta pengembangan bagi pendidik dan tenaga kependidikan, mengetahui kondisi serta kesejahteraan para pendidik dan tenaga kependidikan, serta bentuk evaluasi yang digunakan kepala sekolah sebagai upaya peningkatan kualitas di lembaga pendidikan.
STRATEGI PENINGKATAN KINERJA GURU MELALUI MANAJEMEN KOMPETENSI DI SMPN 20 SURABAYA Wulandari, Retno; Cahyanti, Adelia Nasha Fitri; Windasari, Windasari; Cindy, Agustin Hanivia
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.232

Abstract

This research aims to identify strategies for improving teacher performance through competency management. The research method used is literature study to collect the latest information regarding competency management and teacher performance. The analysis found that teacher performance can be improved through various strategies, such as holding training/workshops. Effective competency management is also needed to identify teacher training and development needs and manage competencies in line with curriculum needs and pedagogical developments. It is hoped that the results of this research can contribute to the development of competency management policies and practices to improve teacher performance.
Pengembangan Profesionalisme Tenaga Pendidik melalui Workshop di SDN Sambikerep 1 Surabaya Maharani, Dian Kusuma; Setianingsih, Aida Yuniati; Hanivia Cindy, Agustin; Windasari, Windasari
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.236

Abstract

Penulisan artikel ini membahas tentang pelaksanaan workshop di sekolah dan ditujukan bagi para pendidik dalam menciptakan pendidik yang profesional. Konsep perlunya kegiatan workshop merupakan salah satu upaya dalam mewujudkan kesuksesan dunia pendidikan Indonesia. Penelitian ini dilakukan di SDN Sambikerep 1 Surabaya. Jenis penelitian ini menggunakan pendekatan kualitatif dengan metode pengumpulan data atau informasi berupa wawancara terfokus dan studi literatur yang sesuai dengan topik pembahasan. Informan penelitian ini adalah salah satu guru SDN Sambikerep 1 sekaligus berperan sebagai koordinator umum yaitu Ibu Retno Setyo Hargianti. Hasil penelitian ini menunjukkan bahwa kegiatan workshop yang telah dilaksanakan tidak hanya memberikan dampak positif bagi para pendidik saja, namun juga dapat memberikan dampak positif bagi dunia pendidikan. Selain itu, peran pendidik juga menjadi kunci dalam menciptakan peserta didik yang berkualitas.
Penjaminan Mutu Tenaga Kependidikan Dalam Meningkatkan Mutu Pendidikan SMPN 34 Surabaya Zahra, Nadia Lailatuz; Safa Felisa, Adinda; Windasari, Windasari; Hanivia Cindy, Agustin
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.238

Abstract

Quality assurance is a series of processes and systems related to collecting, analyzing, and reporting data on the performance and quality of teaching and education personnel, programs and institutions. Collaborative efforts between leaders of educational institutions, academic staff and administrative staff are needed to ensure effective implementation of quality assurance of education personnel.The quality assurance process identifies aspects of achievement and improvement priorities, provides data as a basis for planning and decision making and helps build a culture of continuous improvement.The regional autonomy policy has an impact on education management in the regions. Quality standardization efforts must be the focus of attention in an effort to maintain the quality of education nationally. The quality assurance and improvement system for primary and secondary education in Indonesia operates within an education management and governance system that delegates much of the responsibility for implementation to provinces, districts, foundations and schools/madrasas. The achievement of educational quality for primary and secondary education is assessed based on the eight National Education Standards of BSNP.
Tantangan dan Peluang Pelibatan Publik dalam Meningkatkan Mutu Pendidikan di SMAN 13 SURABAYA qoyyimatus sa'adah, Juwita; Firzatullah Maulana, Rafli; Windasari, Windasari; Hanivia Cindy, Agustin
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 3 No. 1 (2024): Volume 3 No 1
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v3i1.241

Abstract

Education management in schools is a series of processes that aim to be effective and efficient in achieving educational goals. Improving the quality of education is an important goal in a country's educational development. One of the key factors in achieving this goal is through public involvement in the education process. Public involvement in improving the quality of education faces challenges such as the community's lack of understanding of their role, constraints on facilities and infrastructure, and limited access to educational information. However, public involvement also provides opportunities for innovation, developing relevant curricula, improving the quality of teaching, and increasing educational accessibility. It is important to overcome these challenges while taking advantage of existing opportunities to develop effective strategies to engage the public in improving the quality of education in Indonesia
Co-Authors Achmad Sya’dulla Adjie Pradana Wibowo Afin Najwa Aulia Afina Syabila Rahma Afrizal Nurdin, Muhammad Surya Agus Wedi Ainur Rifqi Aisyah, Viana Putri Aj-Jaudah, Salsabila Ajeng Nandarah Falenciah Ajeng Nandarah Falenciah Akyuwen, Frandy Alfilutfiani, Deyah Nur Alpendi Alpendi Alpendi Alpendi Amrozi Khamidi Anastasya Shafa Aulia Ari Khusumadewi Ari Purwanti Aristawidya Salsabila Ansori Asfahani, Asfahani Atan Pramana Bahriatul Ilmi Bani, Malista Sint Oida Cahyanti, Adelia Nasha Fitri Chusnul Rofiah Darmawan, Diki Dayu, Dian Permatasari Kusuma Dea Miranda Dedi Kuswandi Delia Indrawati Devi, Navaya Aurelia Kurnia Diah Rahmawati Dian Permatasari Kusuma Dayu Dian Permatasari Kusuma Dayu Dina Dwi Juliawati Durrotun Nafisah Durrotun Nafisah Dwi Ramadhani, Adinda Dyah Permata Sari Eci Cahyati Ervina Fitriah Handayani Falfa Dwika Webiatama, Falfa feby eka listiani Felita, Almira Vashti Firzatullah Maulana, Rafli Frandy Akyuwen Ghorizah, Fithrotul Hamda Abida, Innafi Hamdan Said Hamdan Said Hanifah Dwi Astuti Hasan, Zainol Hersiyati Palayukan Husaini Usman Innayatus Salisiya Istighfarin, Clara Avilu Janah, Eliya Uslifatul Johan Pattiasiasina Kaidah Yunia Wati Kaniati Amalia Kharisma Ayu Pramesti Khifti Lutfiya Lifdia Kusuma Ningrum, Refkli Maharani, Dian Kusuma Monica Widyaswari Mufarrihul Hazin Muhammad Faizal A. Ghani Munirah Munirah Murtadlo Murtadlo Nadhifa Ardiana Maharani Nainggolan, Hermin Navima Aulya Sava Nisa, Vadilatun Novela Serly Aulia Novi Shofariyah Nur Luthfi Ardhian Nur Rina Priyani Mirsa Nur Rina Priyani Mirsa Nur Rina Priyani Mirsa Nurlaila, Ayu Nurlaily, Vivi Astuti Nurwijayanti Pattiasina, Johan Pattipeilohy, Poltjes Poltjes Pattipeilohy Poltjes Pattipeilohy Poltjes Pattipeilohy Poltjes Pattipeilohy Pramesti, Kharisma Ayu Prasietyawan, Ruben Diaz Pratiwi Rahmah Hakim Putri Adelia Anastasyiah Putri Anafi Aisah Putri, Noviana Rahmadhani Putri, Rizka Nadilla qoyyimatus sa'adah, Juwita Rahma Ayu Wulandari Rahma, Afina Syabila Retno Imtiyaz, Adelia Retno Wulandari Rizka Auliyah Rosilawati Rosilawati Rosyidi, Muhammad Ruguang Zhou Safa Felisa, Adinda Samosir, Hendrik ES Sari, Dewi Candra Kartika Sa’ari, Akhmarisha Sefia Rahmawati Setianingsih, Aida Yuniati Shiva Aulia Ramadhani Sofia Dwi Damayanti Sugiyono Sugiyono Suryanti Syunu Trihantoyo Tamrin Fathoni TRIHANTOYO, SYUNU Viana Putri Aisyah Widiyanah, Ima Widyaswari, Monica Windasari windasari windasari windasari windasari Windasari Windasari, Windasari Yuliastuti, Lisa Aprelia Zahra, Nadia Lailatuz Zamzami, Ma’in Zhou Ruguang