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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Excellent JUIMA : Jurnal Ilmu Manajemen Journal of Economic, Bussines and Accounting (COSTING) International Journal of Social Science and Business JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram) Forum Manajemen Management Studies and Entrepreneurship Journal (MSEJ) Widyadari : Jurnal Pendidikan Jurnal Ilmiah Satyagraha Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan International Journal of Education, Social Studies, And Management (IJESSM) Widyadari : Jurnal Pendidikan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Journal of International Conference Proceedings Malcom: Indonesian Journal of Machine Learning and Computer Science Innovative: Journal Of Social Science Research Values EMAS SENEMA Journal Research of Management
SETIAWAN JODI, I WAYAN GEDE ANTOK
Universitas Mahasaraswati Denpasar
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Values

 1 
PENGARUH KUALITAS LAYANAN DAN SERVICESCAPE RUMAH SAKIT TERHADAP KEPERCAYAAN KONSUMEN (STUDI PADA PASIEN POLIKLINIK RAWAT JALAN RUMAH SAKIT SILOAM BALI PADA PANDEMI COVID-19) Dwi Setyawati; I Gusti Ngurah Agung Gede Eka Teja Kusuma; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 3 No. 2 (2022): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Hospitals as health service providers must be able to provide the best quality of service to patients in order to increase patient’s trust when seeking treatment at the hospital. In addition to service quality, hospitals must also pay attention to the servicescape they have so that they can make patients feel confident when taking treatment. This study aims to examine the effect of service quality and servicescape on consumer trust. The research was conducted at the Outpatient Polyclinic of Siloam Hospital Bali. The sample of this study was 170 patients who received outpatient treatment. Sampling using the type of non-probability sampling using a formula (5 x Indicator). The method used is multiple linear regression analysis. The results of this study indicate that Service Quality has a positive and significant effect on Consumer Trust. And Servicescape has a positive and significant effect on Consumer Trust.
PENGARUH SERVICESCAPE DAN VARIASI PRODUK TERHADAP MINAT BELI PADA GONG RESTORAN JATILUWIH Ni Putu Wiwik Nia Utari; I Gusti Ngurah Agung Gede Eka Teja Kusuma; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 3 No. 2 (2022): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Buying interest is closely related to consumer purchasing decisions, interest is used to predict a person's tendency to do or not do buying behavior. The purpose of the study was to determine the effect of servicescape and product variations on buying interest. The object of this research is the influence of Servicespace and Product Variations on Buying Interest at Gong Restaurant Jatiluwih. The number of respondents in this study were 85 people. Methods of data collection using a questionnaire. Data analysis used multiple linear regression. The result of this research is that servicescape has a positive and significant effect on buying interest at Gong Restaurant Jatiluwih. This shows that the better the servicescape of Gong Restaurant Jatiluwih, the higher the buying interest in the product. Product variations have a positive and significant effect on buying interest at Gong Restaurant Jatiluwih. This shows that the better the variety of Gong Restoran Jatiluwih products, the higher the buying interest in these products.
PENGARUH BRAND IMAGE, PROMOSI, DAN PERSEPSI HARGA TERHADAP KEPUTUSAN PEMBELIAN MASYARAKAT KLUNGKUNG DALAM ERA DIGITAL MENGGUNAKAN APLIKASI GRABFOOD I Putu Dede Dian Pratama; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 5 No. 1 (2024): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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The aim of this research is to determine and explain the influence of brand image, promotions and price perceptions on Klungkung people's purchasing decisions in the digital era using the Grabfood application. This research uses quantitative methods. This research was conducted in Klungkung Regency and Grabfood users in Klungkung Regency are the population in this study whose exact number is not known. The sample size was determined 5 times the number of indicators so that a sample of 80 respondents was obtained. Primary data collection was carried out using a questionnaire. Hypothesis testing was carried out using multiple linear regression analysis. Based on the results of the analysis, it can be concluded that: 1) brand image has a positive and significant effect on purchasing decisions, 2) promotion has a positive and significant effect on purchasing decisions, 3) price perception has a positive and significant effect on purchasing decisions. In order to improve purchasing decisions, Grabfood is expected to be able to increase food or drink choices by expanding area coverage, increasing promotions with a longer intensity and increasing competitiveness in the form of low prices or providing price discounts.
PENGARUH ONLINE CUSTOMER REVIEW, DISKON DAN TAGLINE “GRATIS ONGKIR” TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE SHOPEE (STUDI KASUS PADA PENGGUNA AKTIF APLIKASI SHOPEE DI DENPASAR) Benedictus Rezy Winoto Nugroho; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 5 No. 2 (2024): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Today's increasingly rapid developments are directing all aspects of human life towards modernization. Aspects of fulfilling life's needs, such as shopping, of course also lead to modernization and are increasing very rapidly. Marketplace is one of the shopping innovations in this era of modernization. The innovation offered by the marketplace is its role as a third party who becomes an intermediary or gathering place between many sellers and their buyers. Currently, many marketplaces have filled the online shopping market in Indonesia. Shopee, as one of the marketplaces that fills the Indonesian market, has the status of being the youngest player and also the most popular compared to other competing marketplaces such as Tokopedia and Bukalapak, each of which has previously provided e-marketplace services in Indonesia. Therefore, this research aims to uncover the basis of this phenomenon through analyzing the influence of online customer reviews, discounts, and the tagline "free shipping" on purchasing decisions by active Shopee Marketplace users, especially in Denpasar. The population in this study is consumers who have shopped at Shopee. The samples in this study used purposive sampling techniques, namely consumers who met the criteria set by researchers with a total of 150 respondents. Data collection is done through online questionnaires using multiple linear regression analysis techniques. The results showed that online costumer review, discount, tagline “gratis ongkir”have a positive and significant effect on consumer purchasing decisions on shopee.
PENGARUH KEPUASAN KERJA, KOMUNIKASI ORGANISASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA KAMANIIYA HOTEL PETITENGET Ni Komang Ayu Karmila Maharani; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 5 No. 3 (2024): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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This research was conducted based on gaps in the results of previous research (research gaps). Apart from that, there is also a research problem regarding the fluctuation of employee absenteeism from January to December 2022. This research aims to explain the influence of job satisfaction, organizational communication and work environment on employee performance at Kamaniiya Hotel Petitenget. The research population was all employees of the Kamaniiya Hotel Petitenget. The sample in this study was 48 respondents taken using saturated sampling techniques. The analytical tool used to test the hypothesis is multiple regression. The research results show that job satisfaction, organizational communication and the work environment have a positive and significant effect on employee performance at Kamaniiya Hotel Petitenget. Suggestions for further research can develop this research by adding other variables.
PENGARUH MOTIVASI KERJA, KEMAMPUAN KERJA DAN GAYA KEPEMIMPINAN TERHADAP KINERJA PADA THE ST. REGIS BALI RESORT Kadek Dennisa Anjelia Pramusti; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 5 No. 3 (2024): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Employee performance is the result of work, both quality and quantity, produced by the employee or the real behavior displayed in accordance with the responsibilities given to him. The factors that influence employee performance in this research are work motivation, work ability and leadership style. This research aims to determine the influence of work motivation, work ability and leadership style on performance at The St. Regis Bali Resort. The population in this study were all employees at The St. Regis Bali Resort, numbering 341 people. Determining the number of samples using a purposive sampling technique with a sample size of 77 employees. The data analysis technique used is multiple linear regression analysis. The test results show that work motivation, work ability and leadership style have a positive and significant effect on employees at The St. Regis Bali Resort.
PENGARUH SOCIAL MEDIA MARKETING, CELEBRITY ENDORSEMENT DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN DI TOKO FLORISYA PROJECT I Gusti Ketut Marsha Danaswaari; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 6 No. 1 (2025): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Social Media Marketing, Celebrity Endorsement, dan Brand Image terhadap Keputusan Pembelian pada Toko Florisya Project. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan pendekatan regresi linier berganda. Data dikumpulkan melalui penyebaran kuesioner kepada 105 responden yang merupakan konsumen dari Toko Florisya Project. Hasil penelitian menunjukkan bahwa Social Media Marketing berpengaruh positif dan signifikan terhadap keputusan pembelian. Hal ini menunjukkan bahwa strategi pemasaran melalui media sosial dapat meningkatkan minat beli konsumen. Celebrity Endorsement juga memiliki pengaruh positif dan signifikan terhadap keputusan pembelian, yang berarti kehadiran selebriti dalam promosi produk mampu meningkatkan daya tarik konsumen terhadap produk yang ditawarkan. Selain itu, Brand Image terbukti memiliki pengaruh paling dominan terhadap keputusan pembelian, yang mengindikasikan bahwa citra merek yang baik sangat penting dalam membentuk kepercayaan dan loyalitas konsumen.
PERAN KEPERCAYAAN CUSTOMERS SEBAGAI MEDIASI PENGARUH PERSONAL SELLING TERHADAP KEPUTUSAN PEMBELIAN PADA PT. SINAR SHANATA BALI Meliana; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 6 No. 2 (2025): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Sinar Shanata Bali dalam menghadapi ketatnya persaingan telah menerapkan strategi penjualan yang efektif untuk memastikan bahwa keunggulan-keunggulan tersebut dapat disampaikan dengan baik kepada calon customer. Perusahaan dan marketing selalu berupaya untuk dapat mengetahui apa yang dibutuhkan atau diinginkan para customer dengan menjelaskan keunggulan dan keunikan dengan jelas dari proyek Taman Shanata untuk menciptakan keputusan pembelian yang bertujuan untuk menentukkan terjualnya projek Taman Shanata yang ditawarkan. Penelitian ini bertujuan untuk mengkaji pengaruh personal selling dan kepercayaan customer terhadap keputusan pembelian, personal selling terhadap kepercayaan customer dan kepercayaan customer memediasi pengaruh personal selling terhadap keputusan pembelian. Metode penelitian yang digunakan adalah kuantitatif. Lokasi penelitian ini di PT. Sinar Shanata Bali. Populasi yang digunakan dalam penelitian ini adalah customer yang melakukan pembelian properti di PT Sinar Shanata Bali dan sampel yang digunakan sebanyak 90. Adapun Teknik pengumpulan data yang digunakan menggunakan kuesioner Teknik analisis yang dipergunakan dalam penelitian ini menggunakan metode uji mediasi dengan analisis SEM-PLS. Hasil penelitian menunjukan bahwa, personal selling memiliki pengaruh positif dan signifikan terhadap kepercayaan customer, personal selling berpengaruh signifikan terhadap keputusan pembelian, kepercayaan customer memiliki pengaruh signifikan terhadap keputusan pembelian dan kepercayaan customer memediasi secara parsial hubungan antara personal selling dan keputusan pembelian. Saran yang dapat diberiken oleh peneliti adalah perusahaan disarankan untuk terus meningkatkan kompetensi tenaga penjual melalui pelatihan berkelanjutan, memanfaatkan teknologi digital dalam personal selling.
Co-Authors Abdurohim Abdurohim Adi Penawan Agus Nurofik Ali Hanafiah Ashur Harmadi Ayu Purnama Sari Bagus Nyoman Kusuma Putra Bahtiar Efendi Bekti Setiadi Benedictus Rezy Winoto Nugroho C Susmono Widagdo Cakranegara, Pandu Adi Dedik Pratama Putra Desak Anom Wahyuni Dewi Dewi, Ni Komang Liana DIAN ARLUPI UTAMI Diawati, Prety Dwi Setyawati Ekasari, Silvia Elizabeth Elizabeth Eltie Christi Sandag Emma Budi Sulistiarini Erna Erna, Erna Esti Nur Wakhidah Fahmi Abdullah Faizatul Fajariah Feriyadin, Feriyadin Hamzah, Ramadhani Heny Herawati I Gede Rihayana I Gusti Ketut Marsha Danaswaari I Gusti Ngurah Agung Gede Eka Teja Kusuma I Kadek Arjun Sanjaya I Ketut Mahadira Putra I Ketut Merta I Made Surya Prayoga I Nyoman Resa Adhika I Nyoman Resa Adhika, I Nyoman Resa I Putu Dede Dian Pratama I Putu Wahyu Dwinata JS Irma Maria Dulame Ita Nurcholifah Kadek Dennisa Anjelia Pramusti Kespandiar, Tengku Khamaludin, Khamaludin Komang Ayu Tri Aristya Dewi Luh Komang Candra Dewi Made Pradnyan Permana Usadi Made Santana Putra Adiyadny Meliana Muhamad Bakhar Musran Munizu Ngurah Pandji Mertha Agung Durya Ni Kadek Dwi Handayani Ni Kadek Supriyaningsih Ni Komang Atik Agustini Ni Komang Ayu Karmila Maharani Ni Komang Ayu Trisna Wiryantari Ni Komang Tri Puspaningrum Ni Luh Gede Putu Purnawati Ni Luh Putu Mely Puspita Wati Ni Made Dwini Suryabelanti Dyaus Putri Ni Made Eliska Dwiyanti Ni Putu Nia Ayunita Sari Ni Putu Nita Anggraeni Ni Putu Nita Anggraini Ni Putu Nita Anggraini Ni Putu Wiwik Nia Utari Ni Wayan Dewik Astini Pande Ketut Ribek Permana, I Made Wahyu Adi Putu Agus Eka Rismawan Ruditus Harson Safira Maharani Sapta Rini Widyawati Sarwo Eddy Wibowo Sarwo Eddy Wibowo Sherry Adelia Sulistyo Budi Utomo Suria Alamsyah Putra Sutrisno Sutrisno Teguh Setiawan Wibowo Tengku Kespandiar Tiksnayana Vipraprastha Vivid Violin Wiryawan, Dedik