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Journal : Advances in Human Resource Management Research

Employee Performance in Primary Healthcare: The Roles of Competence, Motivation, and Workplace Empathy Asniwati, Asniwati; Latief, Fitriani
Advances in Human Resource Management Research Vol. 4 No. 1 (2026): October - January
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v4i1.747

Abstract

Purpose: This study examines the effects of competence, motivation, and workplace empathy on employee performance at the Takkalalla Community Health Center in Wajo Regency, while also identifying the most influential variable in the proposed model. Research Method: The study employed a quantitative case study design with census sampling, involving all 55 employees of the health center as respondents. Data were collected via a structured questionnaire using a 5-point Likert scale and analyzed in SPSS version 24. The analytical procedures included descriptive statistics, validity and reliability tests, classical assumption testing, multiple linear regression, partial t-tests, and coefficient-of-determination analysis. Results and Discussion: This study demonstrates that employee performance in the Takkalalla Community Health Center is significantly influenced by competence, motivation, and workplace empathy. The findings confirm that performance in primary healthcare is not determined solely by technical skills, but by the combined effects of cognitive, psychological, and interpersonal factors. Implications: These findings suggest that efforts to improve employee performance in primary healthcare should not focus solely on competence and motivation, but also on strengthening workplace empathy. The study contributes to policy and practice by proposing a more comprehensive performance model for community healthcare settings. Future research is recommended to test this model in broader healthcare institutions with larger samples and more diverse organizational contexts.
Co-Authors - Indrawan Azis, - A. M. Reski Febriatma Hidayat Abdul Malik Adnan, Arfandi Agunawan, Agunawan Agus Purnomo Sidi Ahmad Firman Akram, Yafi Nur Ali Murdhani Ngandoh Alias, Alias Amin, Asbi Amir Mahmud Andi Ircham Hidayat Andi Ummul Khaer Andi Widiawati Andi Widiawati Anita Anita Annur SB, Ince Adzzahra Aqila , Nurul Arifuddin Rahman Arnisa, Andi Arsinta Zalzabila Asniwati Asniwati, A. Asri asri Asriadi Aswin Aswin Baharuddin, Ida Bahrul Ulum Ilham Bahrul Ulum Ilham, Bahrul Ulum Bater, Lidia Dara Ayu Nianty Dirwan Dirwan Dirwan Dirwan Dirwan Dirwan Djabbar, Nurdiana Fajri , Muh Fathorrahman Fauzia F Alamri Febrianti, Resty Ayu Fika Yulianti M Fitriany Fitriany, Fitriany Ghazwan, Muhammad Faathir Giri Dwinanda Hadiningtyas, Eka Aussie Handaling , Mutiasari Mubyl Hardianty Askar Haris Harry Phinwa Sentosa Hasnah Hasnah Hasyudi, Muhammad Alif Heriyanti, Mufti Hilwa Hilwa Ida Baharuddin Ifani, Auliyah Zakilah IL , Fifi Elfahira Ilyas, Maharani Indar, Sofyan Hamid Iradat Rayhan Sofyan Irwan B Irwan Irwan Irwan Usman Januar Kulsaputro Kartika Kartika Kusuma Nur, Fika Laode Muh Syawal M.Ilham Mahendra, Yusri Mariah Mariah Mariah, Mariah Mariah, Mariah Mario Mario Masnyur Mansyur Maulana, Andi Arif Miswa Adelia Moch. Ridho Ghazalih R. Mokhtar, Susiana Mubyl, Mutiarini Muh. Syilfa Nooviar Muhammad Alif Qadafi Muhammad Hidayat Muhammad Idris Muhammad Idris Multhazam, Nur Afifah Thohirah Murti, Rahel Sri Muslimin, Istyqamah Naim, Mardjani Aliyah Abdul Nirwana Ayustira Nuggraha, I Made Widi Nur Hidayah Nur Rahma Nurani Nurani Nurhaeda Nurhaeda Nurkhalik Wahdanial Asbara Nurul Hanifah Maulidyah Nurul Istiqamah Orfyanny S.Themba Quin, Malika Rachmawati Rahman, Karlina Ghazalah Ramlawati Ridwan Ridwan Ridwan Rusli Ramli, Rusli said, muh Selvia Deviv Sinaga, Debora Oktaviani Sofyan, Iradat Rayhan Sri Fausiah Rahmayanti Sri Rahmi Rahayu Surianto Surianto Surianto, S. Suriyanti Suriyanti Suriyanti, Suriyanti Syarif, Sulfiani Themba, Orfyanny S Tin Agustina Karnawati TM, Ridwan Vanes Viviana Vica Nadila Narvantinova Waru, Ridwan L Wulandari, Tenri Yafi Nur Akram Yuswari Nur