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Journal : Journal of Coastal and Ocean Sciences

Determination of Competence, Work Discipline, and Utilization of Technology towards Public Satisfaction Through Service Quality in the Fisheries Service of Karimun Regency Syamsurizal, Syamsurizal; Ngaliman, Ngaliman; Yanti, Sri
Journal of Coastal and Ocean Sciences Vol. 5 No. 3 (2024): September
Publisher : Department of Marine Science, Faculty of Fisheries and Marine Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jocos.5.3.175-180

Abstract

High employee competency will ensure that every task and responsibility can be completed effectively and efficiently. Good work discipline will create an orderly and productive work environment, improving the quality of services provided to the community. Technology also plays an equally important role; because of sophisticated technology, service processes can be carried out more quickly and accurately, reducing human error and increasing people's comfort in accessing public services. The research aims to determine the effect of competence, work discipline, and the use of technology on community satisfaction through service quality. The study was conducted for 5 months (March –July) at the Karimun Regency Fisheries Service. Quantitative research methods were analyzed using the Smart PLS application from questionnaire data with 201 respondents and concluded that there is a direct determination of employee competency, work discipline, use of technology, and service quality on community satisfaction in the Karimun Regency Fisheries Service area. There is a determination of employee competency in work discipline and the use of technology directly on the quality of services of the Karimun Regency Fisheries Service. It is recommended to the Head of the (Karimun Regency Fisheries Service: 1) optimize the number of employees who take part in work competency training, especially regarding increasing knowledge and skills according to the fields listed. 2) Providing training programs or seminars to improve employee work discipline regarding the importance of arriving on time, effectively using time, compliance with agency regulations, and achieving work targets. 3) Optimizing an integrated information system in providing services and basic skills using the latest technology, which can help communicate with the service user community by keeping up with the latest technological developments and meeting needs in completing tasks appropriately based on the availability of information
Determination of Competence, Work Discipline, and Utilization of Technology towards Public Satisfaction Through Service Quality in the Fisheries Service of Karimun Regency Syamsurizal, Syamsurizal; Ngaliman, Ngaliman; Yanti, Sri
Journal of Coastal and Ocean Sciences Vol. 5 No. 3 (2024): September
Publisher : Department of Marine Science, Faculty of Fisheries and Marine Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jocos.5.3.175-180

Abstract

High employee competency will ensure that every task and responsibility can be completed effectively and efficiently. Good work discipline will create an orderly and productive work environment, improving the quality of services provided to the community. Technology also plays an equally important role; because of sophisticated technology, service processes can be carried out more quickly and accurately, reducing human error and increasing people's comfort in accessing public services. The research aims to determine the effect of competence, work discipline, and the use of technology on community satisfaction through service quality. The study was conducted for 5 months (March –July) at the Karimun Regency Fisheries Service. Quantitative research methods were analyzed using the Smart PLS application from questionnaire data with 201 respondents and concluded that there is a direct determination of employee competency, work discipline, use of technology, and service quality on community satisfaction in the Karimun Regency Fisheries Service area. There is a determination of employee competency in work discipline and the use of technology directly on the quality of services of the Karimun Regency Fisheries Service. It is recommended to the Head of the (Karimun Regency Fisheries Service: 1) optimize the number of employees who take part in work competency training, especially regarding increasing knowledge and skills according to the fields listed. 2) Providing training programs or seminars to improve employee work discipline regarding the importance of arriving on time, effectively using time, compliance with agency regulations, and achieving work targets. 3) Optimizing an integrated information system in providing services and basic skills using the latest technology, which can help communicate with the service user community by keeping up with the latest technological developments and meeting needs in completing tasks appropriately based on the availability of information.
Co-Authors - Afrizal -, Rika Regita Cahyani Achmad, Andi Afriyani, Nur Afwindra, Firdaus Ahadian Zulseptriadi Ali Sarpudin Amelia Widya Saputri, Meta Amit Silitonga Ana Faizah Andi M Lutfhi Anggraeni, Nina Astarizal, Astarizal Balqis Balqis BAMBANG SATRIAWAN Basri Basri Brian Kawasi Catrayasa, I Wayan Chabblullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana, Kurnia Edy Purnomo Eka Maria Susanti Eko Haryanto Eko Purwanto, Zulkifli Ely Kurniawati Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Faizah, Ana Firaldi, Yukiko Fitri Sukmawati Friadi, John Friska Sihombing, Elisabet Gana Vige Ortega Gita Indrawan, Mohammad Habibi Habibi Handayani, Ika Fitri Hariansyah, Herry Hendra Aris Herbert Manurung Hijliansyah Marbun Hizam, Nurul I Wayan Catra Yasa Ihsan, Nurdin Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani INDRAYANI INDRAYANI Iqbal Ramadhan Juniastito, Raynaldi Khaidir Khaidir, Khaidir Khairil Khairil Kurniawan, Ady Lie, Lie Liharyanti, Uci Liza Rickiany Lubis, Erni Luthfi, Andi Luthfi, Andi M. Maisuro, Maisuro Mangara Marhaban Sigalingging Maria Maria Mawarni Mawarni Mistianasari, Dita Mistianasari, Dita Mistianasari Mohamad Gita Indrawan Muammar Khaddafi Muhammad Gita Indrawan Muliana, Heppy Muliyanto, Muliyanto Mursal Mursal Naufal, Muhammad Ade Ngalimun, Ngalimun Ningrum, Meisy Pujianti Nolla Puspita Dewi Nur Andini Rianti Paradila Putri, Inggerit PERMATASARI, Rizka Arsyntha Prayitno, Cahyo PUJI LESTARI Rachman, Abd. Rafiza, Raja Rahima, Sri Raymond Raymond Rizki Hidayat Sajiyo Sajiyo, Sajiyo Sarmini Satriawan, Bambang Satriawan, Bambang Sawaluddin Sawaluddin, Sawaluddin Sepyenita, Sepyenita Setiyowati, Herny Sihombing, Anggi Hartaty Silvia Vitri Siregar, Haposan Siti Fathonah Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sujono, Imam Sulikah Sulikah SUMIYATI SUMIYATI Susilo Budi Hartanto Syahputri, Lizania Syamsul, Sari Baiti Syamsurizal - - Wahyu Wahyudin Wayan Catra Y Wayan Catra Yasa, I Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Wirawan, Donny Yanti , Sri Yasa, I Wayan Catra YUNUS, Andi Yusnta Putri, Sheptya Zairina, Syarifah