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All Journal Katalogis Sosiohumaniora Jurnal Kebijakan Publik Academica Jurnal Pemikiran Sosiologi Politik Indonesia: Indonesian Political Science Review BJRA (Bongaya Journal of Research in Accounting) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Review Pendidikan dan Pengajaran (JRPP) Pena Justisia: Media Komunikasi dan Kajian Hukum JURNAL EDUKASI NONFORMAL PINISI Discretion Review Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal ADMINISTRATOR Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics PARADIGMA Journal of Innovative and Creativity JURNAL MULTIDISIPLIN ILMU AKADEMIK
Mustainah Mappatoba
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Other

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Implementasi  Kebijakan Program Keluarga Harapan Studi Di Kelurahan Taipa Dwitama, Rezdha; Anesyana, Dewi parwati; Juniani, Hanifa; Safitri, Aura Ramadhani; Riyanti, Rivani Arva; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.83

Abstract

Program Keluarga Harapan (PKH) adalah program pemberian bantuan sosial bersyarat dari pemerintah Indonesia yang bertujuan untuk mengentaskan kemiskinan dan meningkatkan kualitas hidup keluarga miskin melalui akses pendidikan, kesehatan, dan perlindungan sosial. Program Keluarga Harapan (PKH) berperan penting dalam memperbaiki kesejahteraan masyarakat miskin dengan menstimulasi perubahan cara hidup agar lebih mandiri dan produktif. Di Sulawesi Tengah, khususnya di Kelurahan Taipa, program ini mendapat perhatian sebagai bagian dari upaya peningkatan kesejahteraan sosial masyarakat setempat. Kelurahan Taipa merupakan salah satu wilayah yang menjadi lokasi pelaksanaan Program Keluarga Harapan. Meskipun program ini telah berjalan selama beberapa tahun, masih terdapat berbagai permasalahan yang berpotensi menghambat efektivitasnya. Sebagian masyarakat penerima menilai bahwa pelayanan dalam hal pengurusan administrasi, penyaluran bantuan, dan pendampingan belum sepenuhnya optimal. Hal ini dapat disebabkan oleh keterbatasan sumber daya pendamping, kurangnya sosialisasi yang efektif, ataupun kendala teknis dalam pelaksanaan program. Di Kelurahan Taipa, Program Keluarga Harapan diimplementasikan melalui koordinasi antara pemerintah daerah, Kecamatan Palu Utara, dan kelurahan setempat dengan fokus pada keluarga yang memiliki anak sekolah, ibu hamil, atau lansia, karena keluarga di wilayah ini tergolong miskin dan berhak menerima Program Keluarga Harapan. Penelitian ini menggunakan penelitian kualitatif deskriptif. Hasil penelitian diketahui, dalam pelaksanaannya pelaksanaan Program Keluarga Harapan (PKH) yang dilakukan di kelurahan Taipa Kota Palu Barat yang bertujuan untuk mengentaskan kemiskinan dan meningkatkan kualitas hidup keluarga miskin melalui akses pendidikan, kesehatan, dan perlindungan sosial.
Studi Komparatif Kualitas Pelayanan Publik di kota Palu dan Kota Batu Matimpas, Daniel Charis; Toneke, Meyriska Chatrine; Maulidina, Cantika; Rahma, Deslya Wati; Rafli, Moh; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/10.55100/paradigma.v4i2.84

Abstract

Penelitian ini melakukan analisis komparatif kualitas pelayanan publik di Kota Palu dan Kota Batu menggunakan model SERVQUAL dengan lima dimensi: tangibilitas, reliabilitas, responsivitas, jaminan, dan empati. Melalui pendekatan kualitatif deskriptif dengan studi kasus ganda, observasi partisipan, wawancara mendalam, dan analisis dokumen di lokasi seperti Citraland, Mantantimali, Museum Palu, Santera, Bromo, Jatim Park 1, serta mall setempat, hasil menunjukkan Kota Batu unggul secara keseluruhan berkat fasilitas modern interaktif, konsistensi layanan, respons petugas yang sigap, profesionalisme tinggi, dan empati personal yang kuat. Sebaliknya, Kota Palu menghadapi kendala infrastruktur pascabencana, sikap petugas kurang seragam, dan keterbatasan SDM yang menurunkan kepuasan pengunjung. Faktor penyebab perbedaan meliputi kematangan kebijakan daerah, manajemen SDM, infrastruktur, dan peran stakeholder, dengan rekomendasi peningkatan untuk Palu melalui pelatihan aparatur, optimalisasi fasilitas, dan kolaborasi lintas sektor guna menyamai standar Batu
Implementasi Kebijakan Dana Bantuan Operasional Sekolah di Dinas Pendidikan dan Kebudayaan Daerah Kabupaten Morowali Utara Sikki, Rais; Mustainah, Mustainah; Natsir, Nawawi
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study purpose was to analyze the implementation of the School Operational Assistance (BOS) fund policy at the Department of Education and Culture of North Morowali Regency. This policy aims to support school operational activities and improve the quality of education by ensuring financial assistance is used effectively and transparently. Materials and methods. The study employed a qualitative descriptive method to provide an in-depth understanding of the BOS fund implementation process. Data were collected through observation, in-depth interviews, and documentation from five key informants consisting of education officers and BOS management staff. The analysis followed Miles, Huberman, and Saldaña’s interactive model, which includes data condensation, data display, and conclusion drawing. Edward III’s policy implementation theory covering communication, resources, disposition, and bureaucratic structure served as the analytical framework. Results. The findings indicate that the implementation of the BOS policy in North Morowali Regency remains less effective. Weak supervision, limited human resources, insufficient monitoring and evaluation budgets, and the absence of strict sanctions for fund misuse were identified as the main constraints. Although communication between the education department and schools has improved through meetings and digital media, the overall implementation still lacks optimal control and consistency in financial accountability. Conclusions. To enhance the effectiveness and accountability of BOS fund management, it is recommended that the Department of Education increase the number and competence of supervisors, allocate a larger budget for regular monitoring and evaluation, and enforce stricter sanctions against misuse. Strengthening human resource capacity, institutional transparency, and compliance mechanisms will ensure that the BOS program achieves its goal of improving the quality and equity of education in North Morowali Regency
Kualitas Pelayanan Pengaduan Kasus Kekerasan Anak Di Dinas Pemberdayaan Perempuan dan Perlindungan Anak Kota Palu Pratama, Putra; Intan, Intan; Manda, Manda; Amalia, Rezki; Diva, Diva; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 7 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v7i2.112

Abstract

This study aims to analyze the quality of complaint services for child abuse cases at the Office of Women’s Empowerment and Child Protection (DP3A) of Palu City in supporting child protection efforts. The study focuses on five dimensions of service quality: responsiveness, assurance, tangibles, empathy, and reliability. This research employs a descriptive qualitative approach. Data collection techniques include in-depth interviews, observations, and documentation. The informants in this study consisted of the Head of the Child Abuse Division, service staff, and data operators, who are directly involved in the process of receiving and handling complaints. Data analysis was conducted through data condensation, data display, and conclusion drawing. The findings reveal that the dimensions of responsiveness, assurance, tangibles, and empathy have been implemented quite effectively. Officers are able to provide initial responses, explain service procedures, and demonstrate concern for complainants and victims. Facilities such as service rooms and counseling rooms are available, although improvements in comfort are still needed. However, reliability has not been optimal due to delays in case follow-up, inconsistent progress information, and cross-sector coordination barriers, which reduce public trust. The study concludes that the quality of complaint services for child abuse cases at DP3A Palu City is not yet optimal.
Co-Authors Abdul Rivai Abu Rizal Bakri Abu Tjaiya Adji, Vita Adonia Adriansa, Muhammad Wandi Alamsyah, Andri Amalia, Miftah Amalia, Rezki Amir, Andi Mascura Andi Mascunra Amir Andini, Reski Anesyana, Dewi parwati Ano, Jusuf Ardianti, Meri Arifuddin Arifuddin Asran, Asran Aura, Audietya Chantieka Bakri, Nuraini Borman, Mohammad Riski Cakranegara, Pandu Adi Dandan Haryono Dandan Haryono Daswati Daswati Desy Desy, Desy Devina, Adhe Diva, Diva Dwitama, Rezdha Erdiyansyah, Erdiyansyah Fachrul Alfajar Fani Fani Fatahillah, Raihan Fathur Rahman Fatmawati Fatmawati Friscia Novianti Setiawan Hardianti, Dina I Wayan Indrawan Indah Amalia Intam Kurnia Intan Intan Juniani, Hanifa Kristian, Kristian Kurniawan, Rendy Kusuma, Elvina Zerlinda Lufira, Lufira M. Mau, Rusli Manda, Manda Mardhatilla, Zakia Mastang, Mastang Matimpas, Daniel Charis Maulidina, Cantika Mertina, Serly Moh. Royfandi Mohammad Arief Bachtiar Mufidah, Sitti Muh Rafi Muh. Nawawi MUHAMMAD AGIL Muhammad Khairil Muhammad Nawawi Muthia Muthia Muzakir Tawil Nabilla, Desyha Nawawi Natsir Nirwana, Dewi Sri Nofitri, Nofitri Nur Agus Salim, Nur Agus Nuraisyah Nuraisyah Nurhayati Nurhayati Pratiwi, Komang Senja Putra Pratama Putri, Azmi Mardia Putri, Tenri Ayulia Rafli, Moh Rahma, Deslya Wati Risal L, Franciscus Saveris Riskiyani, Riskiyani Riyanti, Rivani Arva Royna, Nanda Aprilia Safana, Nabila Safitri, Aura Ramadhani Samad, Muhammad Ahsan Septiara, Siti Anadya Shadiq Shadiq Sikki, Rais Sinta Maryam, Sinta Siti Nur Aziza Sitti Chaeriah Ahsan Suasa Suasa Suci Handayani, Suci Sudirman Sulthan Zainuddin Sumalki, Sumalki Susanto, Moh.Rusnoto Syahruddin Hattab Syariatudin, Syariatudin syufri syufri Tala’a, Nadia I Toneke, Meyriska Chatrine Veronika, Indah Zulvina