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All Journal Jurnal Penelitian Pendidikan Al Ishlah Jurnal Pendidikan Syntax Literate: Jurnal Ilmiah Indonesia ABDIMAS SILIWANGI Jurnal Soshum Insentif JKM (Jurnal Kebidanan Malahayati) JURNAL MANAJEMEN Community Engagement and Emergence Journal (CEEJ) Bubungan Tinggi: Jurnal Pengabdian Masyarakat Journal of Economics and Business UBS Jurnal Manajemen Sains dan Organisasi (JMSO) Jurnal Sosial dan Teknologi Jurnal Ilmiah Wahana Pendidikan Jurnal Sains Manajemen Inovasi Kurikulum Journal of Language and Health Journal Of Business, Finance, and Economics (JBFE) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Jurnal Pendidikan dan Pembelajaran Ekonomi Akuntansi ProBisnis : Jurnal Manajemen Jurnal Kesehatan Rajawali Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa Jurnal Kesehatan Kusuma Husada Research of Service Administration Health and Sains Healthys EDUCARE International Journal Administration, Business & Organization Journal of Artificial Intelligence and Digital Business Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Aplikasi Manajemen & Kewirausahaan MASSARO Journal of Knowledge Management Journal of Economics, Management, and Entrepreneurship Jurnal Pengabdian Tri Bhakti JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Da'watuna: Journal of Communication and Islamic Broadcasting Jurnal Pengabdian Nasional (JPN) Indonesia Jurnal Manajemen Bisnis dan Kesehatan J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi PESHUM Journal of Economics, Management, and Entrepreneurship
Erliany Syaodih
Program Studi Pendidikan Ekonomi, FKIP, Universitas Langlangbuana
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Managerial Strategies to Accelerate Lead Times with the Failure Mode and Effect Analysis (FMEA) Method (Qualitative Study at Naibonat Regional General Hospital, Kupang Regency) Samlek Elisawyn Sunbanu; Erliany Syaodih; Dadang Kusnadi
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1251

Abstract

This study aims to formulate a managerial strategy to accelerate waiting time through the identification of the root of the problem using the Failure Mode and Effect Analysis (FMEA) method. The research used a qualitative design involving five groups of informants, namely patients, specialist doctors, nurse at output patient clinics, medical record officers and management. Data were collected through in-depth interviews, observations, and Likert scale assessments, then analyzed using the FMEA approach to determine the Severity, Occurrence, Detection, and Risk Priority Number (RPN) values in each failure mode. The results of the study showed four failure modes with the highest RPN scores, namely: Hospital Management Information System failure (RPN 47.75), registration administration process (RPN 43.40), repeated service failures (RPN 42.05), and delay in specialist doctor attendance (RPN 40.98). HMIS is the most critical factor because it has the highest frequency of disruptions and has a direct impact on the entire service flow. Other dominant obstacles are delays in medical record files, insynchronization of administrative processes, and obstacles in pharmaceuticals. Based on these findings, the proposed managerial strategies include short-term improvements (optimization of human resources and SOPs), medium-term (digitalization through EMR and e-prescribing), and long-term (strengthening of Hospital Management Information System infrastructure and implementation of CQI). This research confirms that accelerating waiting times requires an integrated managerial approach, focusing on digitalization and cross-unit coordination.
Strategi Manajerial dalam Meningkatkan Efisiensi Waktu Tunggu Layanan Obat (Studi Kualitatif di Ruang Rawat Jalan di RS Nirmala Suri Sukoharjo) Hendriana Turangan, Jenny; Syaodih, Erliany; Rinawati , Rinawati
Jurnal Sosial Teknologi Vol. 6 No. 1 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i1.32606

Abstract

Pelayanan farmasi rawat jalan sering mengalami hambatan yang berdampak pada lamanya waktu tunggu obat. Penelitian ini bertujuan menggambarkan alur pelayanan resep, faktor penyebab keterlambatan, persepsi pasien, pandangan petugas, serta strategi perbaikan yang diperlukan. Penelitian menggunakan metode kualitatif dengan design studi kasus melalui wawancara mendalam, dan partisipan terdiri atas dokter, perawat, petugas farmasi, kepala instalasi farmasi, dan pasien. Analisis data dilakukan secara tematik menggunakan Atlas.ti. Hasil penelitian menunjukkan bahwa alur pelayanan meliputi input resep, verifikasi, peracikan obat, dan penyerahan obat. Hambatan utama muncul pada tahap verifikasi dan penyiapan obat akibat faktor teknis pada SIMRS, sumber daya manusia, sarana prasarana, dan koordinasi antarunit yang belum optimal. Faktor penyebab keterlambatan mencakup ketidakstabilan SIMRS, keterbatasan SDM, beban kerja tinggi, sarana prasarana yang kurang memadai, serta sistem komunikasi yang tidak efektif. Pasien melaporkan waktu tunggu 30–90 menit dan mengeluhkan kurangnya informasi serta kenyamanan ruang tunggu. Petugas menyoroti masalah klarifikasi resep, keterlambatan pengiriman, dan kendala teknis di farmasi. Rekomendasi utama meliputi optimalisasi sistem informasi dan teknologi, peningkatan infrastruktur jaringan, pengembangan sumber daya manusia, penyusunan dan penerapan sop koordinasi antar unit, peningkatan sarana dan prasarana , serta monitoring dan evaluasi berkala. Perbaikan pelayanan farmasi membutuhkan pendekatan manajerial yang komprehensif untuk meningkatkan efisiensi dan kepuasan pasien.
Evaluasi Implementasi Pengelolaan Piutang BPJS di BLUD Rumah Sakit Umum Daerah Provinsi Nusa Tenggara Barat Sari, Alisza Novrita; Syaodih, Erliany; Lestari, Yuniati
Journal Of Business, Finance, and Economics (JBFE) Vol 6 No 2 (2025): Desember : Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v6i2.7697

Abstract

The Regional General Hospital (RSUD) of West Nusa Tenggara Province, as a major referral hospital, faces a serious issue of accumulated receivables from the National Health Insurance Agency (BPJS Kesehatan) due to claim payment delays of 60–120 days. This situation strains cash flow and affects drug procurement, medical staff remuneration, and service continuity. This study aims to evaluate the management of BPJS receivables and their impact on the hospital’s financial and operational conditions, as well as to formulate improvement strategies. A qualitative descriptive method was employed through interviews, observation of claim submission processes, and document review. The analysis covered receivable conditions, claim procedures, management strategies, operational impacts, and recommendations. The results indicate challenges related to incomplete medical records, limited coding personnel, and the lack of integration between the hospital information system and the BPJS e-Claim application, which lengthen receivable periods and weaken cash flow. Management efforts such as establishing a claim team, administrative digitalization, and routine coordination with BPJS have reduced claim rejection risks. Recommendations include strengthening electronic medical records, enhancing human resource capacity, integrating the hospital information system with BPJS applications, and conducting regular evaluations using average collection period and receivables turnover ratio to improve receivable management effectiveness and ensure service sustainability.
Co-Authors Aditya Angga, Aditya Agung, Ign. Wiseto P. Agus Hadian Rahim Agus Supriadi Ali Budiman Anisa Mardiana Anthony, Faris Akbar Antony Pakiding Anytha Basaria Silitonga Arif Rachman Asep Hidayat Asep Hidayat Bagenda, Wahyuddin Bella Anantha Sritumini Bella Annantha Sritumini Budilestari, Puji Bunga', Gerson Cantika Dinda Pangesti Chindy Kristiawati Chintya Prima Prihandini Cyntia Meilani Dadang Kusnadi Dadang Kusnadi Dasrun Hidayat Deby Fitriyani Dessy Jullyana Subagja Dewi Hudiyah Dewi Sinta Dheni, Achmad Dian Liesdiani Diana Davisca Ridwan Dwi Budi Santoso Dwi Tinaningsih, Morita Febriani, Nyayu Feby Bantoyot Fitaloka, Neng Diana FITRIANI, PIPIT Fugiyar Suherman Gema Putra Bangsa Gustini, Leili Kurnia Hadian Rahim, Agus Halim, Abd Hani Rahmawati Haqi, Gibraltar Kasyiful Haslina Halim Hendriana Turangan, Jenny Hera Wahyuni Herlina Hidayat, Sarah Nursa'diah Ign Wiseto P Agung Ignatius Wiseto Prasetyo Agung Ilyas Ilyas Indra Eka Putra Kahar Mulyani Kathrine, Anita Septiana Maria Kusuma, Kevin Rizki Agung Lena, Lena Leni Damayanti Lestari, Yuniati Lisnawati, Cucu Lutfi Muhammad Hidayat Lutfy, Lulu Rehande Mariam, Popon Mulyani, Kahar Neng Anisa Candrawulan Nining Handayani Nining Handayani Nugraha, Gagah Baskara Adi Nur Asshyfa Andiani Nuri Annisa Nurrahim, Firman Nurwansyah, Atikah Petris Akbar Pipit Herawan Popon Mariam Pratama, Willy Danis Puji Budilestari Purwadhi Purwadhi Rachmawati, Amalia Rafika Rafika Rafika Rafika Rahardjo, Franciska Rahmi Kamalia Tsalis Rajuman S, Rajuman S Ramadhan, Fanky Fazdianki Rantemarampa, William Mallisa Ratna Wulansari Ria Yuli Angliawati, Ria Yuli Rian Andriani Rian Andriani, Rian Ricky Firmansyah Rinawati , Rinawati Rinawati Rinawati Rita Zahara Rohendi , A. Rubini, Rizki Adriansyah S, Rajuman Samlek Elisawyn Sunbanu Sandi Destian Pratama Sandini, Dwi Sari Aprilia Leksani Sari, Alisza Novrita Seger, Rudyanto Wiharjo Silvia Sudjadi Silvia, Syfa Siska Mariska Soamole, Amalia Zahria Sri Widaningsih, Sri Sritumini, Bella Annantha Sudjadi, Silvia Sujarwinata, Tio Hara Sukajie, Bambang Sukatno Krisbianto Sukijie, Bambang Sunarjo, Andreuw Sungging Handoko Surman, Surman Sustariyah, Sri Suwandhani, Achmad Dheni Syarifuddin , Didin Tarukallo, Noverio Michael samban Taruli Hutauruk Towifah Fauziah Choerunisa Triyono, Alfian Heri Tukiman, Agus Veranita, Mira Wahyudi, Elsa Wibisana, Inggar Bagus Wijaya, Erick Juniyantho Wydaswara, Mita Yani Restiani Widjaja, Yani Restiani Yuhendrizal, Deka Yulia Winingsih