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All Journal Jurnal Penelitian Pendidikan Al Ishlah Jurnal Pendidikan Syntax Literate: Jurnal Ilmiah Indonesia Alignment: Journal of Administration and Educational Management ABDIMAS SILIWANGI Jurnal Soshum Insentif JKM (Jurnal Kebidanan Malahayati) YUME : Journal of Management Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) JURNAL MANAJEMEN Community Engagement and Emergence Journal (CEEJ) Bubungan Tinggi: Jurnal Pengabdian Masyarakat Journal of Economics and Business UBS Jurnal Sosial dan Teknologi Jurnal Ilmiah Wahana Pendidikan Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Sains Manajemen Inovasi Kurikulum Journal of Language and Health Journal Of Business, Finance, and Economics (JBFE) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Jurnal Pendidikan dan Pembelajaran Ekonomi Akuntansi ProBisnis : Jurnal Manajemen AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Kesehatan Rajawali Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa Jurnal Manajemen Jurnal Kesehatan Kusuma Husada Research of Service Administration Health and Sains Healthys EDUCARE International Journal Administration, Business & Organization Jurnal Indonesia Sosial Sains Journal of Artificial Intelligence and Digital Business Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Aplikasi Manajemen & Kewirausahaan MASSARO Journal of Knowledge Management Journal of Economics, Management, and Entrepreneurship Jurnal Pengabdian Tri Bhakti JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Da'watuna: Journal of Communication and Islamic Broadcasting Jurnal Pengabdian Nasional (JPN) Indonesia Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi PESHUM Journal of Economics, Management, and Entrepreneurship
Erliany Syaodih
Program Studi Pendidikan Ekonomi, FKIP, Universitas Langlangbuana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) pada Rumah Sakit Bhayangkara Yogyakarta Kristiawati, Chindy; Syaodih, Erliany; Mulyani, Kahar
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5496

Abstract

Hospital Management Information System is an integrated information system that plays an important role in supporting hospital operations through the use of information technology. Bhayangkara Yogyakarta Hospital has implemented SIMRS since 2016 but until now there has never been an evaluation related to the implementation of the role of SIMRS. The purpose of this study was to determine whether SIMRS at Bhayangkara Hospital can improve service efficiency, act as operational control, management control and strategy planning. This type of research is descriptive qualitative with interview method. Informants in this study are the Head of Management, Head of Finance, Head of SIMRS, admissions staff, medical records staff, outpatient staff, pharmacy staff and cashier staff. Data analysis used in this study with the method of analyzing and evaluating information systems. The results showed that the application of hospital management information systems in Bhayangkara Hospital is in accordance with its role in improving service efficiency, as operational control, management control and strategy planning. From the results of the study it can be concluded that SIMRS facilitates and improves employee performance so as to improve service efficiency. SIMRS improves hospital operational control with more effective and efficient information in terms of service processes to operational costs. With SIMRS, the continuity of Bhayangkara Hospital management system is easier and controlled with an automated system. SIMRS provides accurate data that facilitates decision making in developing strategies and policies.
Development of a Clinical Pathway Model in Increasing Income from BPJS Claims Andreuw Sunarjo; Erliany Syaodih; Rian Andriani
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

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Abstract

Application Clinical Pathway in hospitals has been recognized as an effective strategy for improving the quality and efficiency of health services. This study aims to evaluate the effectiveness of Clinical Pathway implementation at Dustira Hospital TNI AD Cimahi, especially in the context of BPJS Health claims and the factors that influence its success. This research uses qualitative methods. The sampling technique uses technique scluster random sampling where the selection of the TNI AD Dustira Hospital was chosen randomly. This data was collected by means of questionnaire surveys, interviews and document analysis. The results of the research show that the implementation of Clinical Pathway is effective in increasing BPJS claim income, which is proven by the fact that in 2022 there was an increase in income in the following year in 2023.
Marketing Strategy Based on Physical Evidence at Singaraja Army Hospital Firman Nurrahim; Erliany Syaodih; Mira Veranita
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

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Abstract

Hospitals as healthcare providers have now shifted towards a profit-oriented approach. The wide variety of services offered by hospitals to patients makes patients more selective in choosing products from providers that meet their needs and expectations. In marketing strategy, there are many efforts, one of which is through physical evidence. This study aims to analyze the marketing strategy based on physical evidence at Tk. IV Singaraja Hospital. This research uses a qualitative method. Research informants were selected using purposive sampling techniques, with the main informants consisting of the hospital director, head of the marketing unit, head of the outpatient unit, and head of the inpatient unit, as well as 10 patients for triangulation. Data collection was carried out through observation, questionnaires, interviews, and document analysis. The research findings revealed that the hospital's exterior facility still uses old buildings, the interior facility has well-maintained interior design, and the other tangible elements, such as pamphlets, brochures, and staff uniforms, are already provided by the hospital. Keywords: Marketing Strategy, Physical Evidence.
THE EFFECT OF WORKLOAD AND COMPENSATION THROUGH WORK ENTHUSIASM ON EMPLOYEE LOYALTY Elsa Wahyudi; Erliany Syaodih; Kahar Mulyani
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

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Abstract

AMC Hospital faces the challenge of maintaining service quality while efficiently managing human resources. Employee loyalty, which encompasses their commitment and dedication to the company, is crucial in achieving organizational goals. The reciprocal relationship between the company and its employees, where the company provides means to meet employee needs while employees contribute to achieving the company's goals, forms the foundation of employee loyalty. This study aims to determine the influence of workload and compensation on employee loyalty, mediated by work enthusiasm. This research uses a quantitative approach with a cross-sectional design. Workload has a negative and significant effect on loyalty, where higher workload leads to lower employee loyalty. Compensation also has a negative effect on loyalty, indicating that increasing compensation does not necessarily increase loyalty. Work enthusiasm has a significant positive impact on loyalty. Lastly, work enthusiasm partially mediates the effect of workload and compensation on loyalty, though it does not entirely eliminate the negative impact of these two factors.
A Communication Strategy for Cost Transparency to Improve Adherence to Scheduled Visits by Mental Health Patients at Lancang Kuning Hospital in Pekanbaru Dea Vilia Siswoyo; Kahar Mulyani; Erliany Syaodih
Jurnal Indonesia Sosial Sains Vol. 7 No. 6 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i6.2371

Abstract

This study aims to analyze the communication strategy of cost transparency in improving the adherence to the visit schedule of psychiatric patients at Lancang Kuning Hospital Pekanbaru. Through a qualitative approach, this study examines how the preparation of structured communication and the application of elements of cost transparency can affect the understanding and compliance behavior of patients' families. The results of the study showed that communication strategies delivered sequentially, ranging from clinical conditions to explanations of actions and cost details, were able to reduce confusion, build trust, and strengthen the quality of interaction between health workers and families. The implementation of six elements of cost transparency such as clarity, accessibility, openness, cost details, room for clarification, and consistency of information has been effective and increased the perception of professionalism and accountability of hospitals. The family's level of understanding of the service process and cost structure is directly evident in their adherence to the visitation schedule and treatment procedures, as adequate understanding decreases anxiety and increases readiness to receive services. This study emphasizes that the integration of structured communication and cost transparency reinforce each other in forming accountable, effective, and comfort-oriented services for patients' families.
Strategi Manajerial dalam Meningkatkan Efisiensi Waktu Tunggu Layanan Obat (Studi Kualitatif di Ruang Rawat Jalan di RS Nirmala Suri Sukoharjo) Jenny Hendriana Turangan; Erliany Syaodih; Rinawati Rinawati
Jurnal Sosial Teknologi Vol. 6 No. 1 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i1.32606

Abstract

Pelayanan farmasi rawat jalan sering mengalami hambatan yang berdampak pada lamanya waktu tunggu obat. Penelitian ini bertujuan menggambarkan alur pelayanan resep, faktor penyebab keterlambatan, persepsi pasien, pandangan petugas, serta strategi perbaikan yang diperlukan. Penelitian menggunakan metode kualitatif dengan design studi kasus melalui wawancara mendalam, dan partisipan terdiri atas dokter, perawat, petugas farmasi, kepala instalasi farmasi, dan pasien. Analisis data dilakukan secara tematik menggunakan Atlas.ti. Hasil penelitian menunjukkan bahwa alur pelayanan meliputi input resep, verifikasi, peracikan obat, dan penyerahan obat. Hambatan utama muncul pada tahap verifikasi dan penyiapan obat akibat faktor teknis pada SIMRS, sumber daya manusia, sarana prasarana, dan koordinasi antarunit yang belum optimal. Faktor penyebab keterlambatan mencakup ketidakstabilan SIMRS, keterbatasan SDM, beban kerja tinggi, sarana prasarana yang kurang memadai, serta sistem komunikasi yang tidak efektif. Pasien melaporkan waktu tunggu 30–90 menit dan mengeluhkan kurangnya informasi serta kenyamanan ruang tunggu. Petugas menyoroti masalah klarifikasi resep, keterlambatan pengiriman, dan kendala teknis di farmasi. Rekomendasi utama meliputi optimalisasi sistem informasi dan teknologi, peningkatan infrastruktur jaringan, pengembangan sumber daya manusia, penyusunan dan penerapan sop koordinasi antar unit, peningkatan sarana dan prasarana , serta monitoring dan evaluasi berkala. Perbaikan pelayanan farmasi membutuhkan pendekatan manajerial yang komprehensif untuk meningkatkan efisiensi dan kepuasan pasien.
ANALYSIS OF FINANCIAL RISK MANAGEMENT IMPLEMENTATION FOR OPERATIONAL COST EFFICIENCY AT PARAMEDIKA BEKASI HOSPITAL Wendy Mochamad Ramdhan; Erliany Syaodih; Budi Santoso
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze the implementation of financial risk management and its impact on the efficiency of operational costs at Paramedika Bekasi Hospital. The research employs the SNI ISO 31000:2018 framework as the analytical foundation. The method applied is a descriptive qualitative case study. Data were collected through in-depth interviews with key informants, documentation studies of financial reports, and field observations. The findings reveal that the implementation of financial risk management in the hospital does not meet the principles of SNI ISO 31000:2018. The process is reactive and fragmented, characterized by top-down communication, the absence of formal risk context establishment, undocumented risk assessment, treatment strategies reliant on internal borrowing, and ineffective monitoring mechanisms. This condition leads to the organization's inability to anticipate and mitigate various financial risks, which ultimately directly impacts the low efficiency of operational costs. The novelty of this research lies in its holistic approach, which integrates an international standard framework with an in-depth analysis of the unique context of private hospitals in Indonesia, particularly in an acute financial crisis situation.
Efektifitas Layanan Medis Klinik Hiperkes PT Pertamina Geothermal Energi Lahendong oleh Rumah Sakit Pertamina Sorong Antony Pakiding; Erliany Syaodih; Nining Handayani
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.6232

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas layanan medis di Klinik Hiperkes PT Pertamina Geothermal Energy Lahendong, yang dikelola oleh Rumah Sakit Pertamina Sorong. Dengan menggunakan pendekatan kualitatif dan metode fenomenologi, penelitian ini melibatkan tim medis sebagai informan kunci serta karyawan sebagai informan utama. Data dikumpulkan melalui wawancara dan analisis kuesioner, dengan fokus pada penilaian prestasi kerja, kepuasan pasien, dan kualitas layanan. Hasil penelitian menunjukkan bahwa meskipun terdapat upaya dalam memberikan layanan kesehatan, tingkat kepuasan pekerja terhadap layanan Klinik Hiperkes masih perlu ditingkatkan. Dari 80 karyawan yang diperiksa, 16,2% memiliki status kelebihan berat badan, yang menunjukkan adanya kebutuhan untuk intervensi kesehatan lebih lanjut. Penelitian ini memberikan rekomendasi bagi manajemen Rumah Sakit Pertamina Sorong untuk meningkatkan kualitas pelayanan kesehatan, serta untuk meningkatkan program promosi kesehatan di lingkungan kerja.
Managerial Strategies to Accelerate Lead Times with the Failure Mode and Effect Analysis (FMEA) Method (Qualitative Study at Naibonat Regional General Hospital, Kupang Regency) Samlek Elisawyn Sunbanu; Erliany Syaodih; Dadang Kusnadi
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1251

Abstract

This study aims to formulate a managerial strategy to accelerate waiting time through the identification of the root of the problem using the Failure Mode and Effect Analysis (FMEA) method. The research used a qualitative design involving five groups of informants, namely patients, specialist doctors, nurse at output patient clinics, medical record officers and management. Data were collected through in-depth interviews, observations, and Likert scale assessments, then analyzed using the FMEA approach to determine the Severity, Occurrence, Detection, and Risk Priority Number (RPN) values in each failure mode. The results of the study showed four failure modes with the highest RPN scores, namely: Hospital Management Information System failure (RPN 47.75), registration administration process (RPN 43.40), repeated service failures (RPN 42.05), and delay in specialist doctor attendance (RPN 40.98). HMIS is the most critical factor because it has the highest frequency of disruptions and has a direct impact on the entire service flow. Other dominant obstacles are delays in medical record files, insynchronization of administrative processes, and obstacles in pharmaceuticals. Based on these findings, the proposed managerial strategies include short-term improvements (optimization of human resources and SOPs), medium-term (digitalization through EMR and e-prescribing), and long-term (strengthening of Hospital Management Information System infrastructure and implementation of CQI). This research confirms that accelerating waiting times requires an integrated managerial approach, focusing on digitalization and cross-unit coordination.
Pengaruh Employee Engagement dan Kepatuhan Kerja terhadap Komitmen Organisasi melalui Effort Reward Imbalance pada Tenaga Kesehatan RS. Harapan Sehat Slawi Ica Ulfa Sausan; Erliany Syaodih; Budi Santoso
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 9 No. 2 (2026): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/d5tscg23

Abstract

This study aims to analyze the influence of employee engagement and work compliance on organizational commitment through effort reward imbalance as a mediating variable in healthcare workers at Harapan Sehat Hospital, Slawi. The research method used is a quantitative approach with an explanatory research design. The research sample consisted of 92 respondents taken using proportional sampling technique with the Slovin formula from a total population of 120 healthcare workers. Data were collected through a Likert scale questionnaire and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the help of SmartPLS to test the relationship between variables and the mediating effect. The results showed that employee engagement and work compliance have a positive and significant effect on effort reward imbalance, and each of these variables also has a direct effect on organizational commitment. In addition, effort reward imbalance was proven to be able to significantly mediate the influence of employee engagement and work compliance on organizational commitment. The conclusion is that increasing employee engagement and work compliance can strengthen the organizational commitment of healthcare workers, both directly and through the mechanism of effort reward imbalance as a mediating variable.   Keywords: Employee Engagement, Work Compliance, Effort Reward Imbalance  
Co-Authors Aditya Angga, Aditya Agung, Ign. Wiseto P. Agus Hadian Rahim Agus Supriadi Ali Budiman Alisza Novrita Sari Andreuw Sunarjo Anisa Mardiana Anthony, Faris Akbar Antony Pakiding Anytha Basaria Silitonga Arif Rachman Asep Hidayat Asep Hidayat Asep Sunandar Bagenda, Wahyuddin Bella Anantha Sritumini Bella Annantha Sritumini Budi Santoso Budilestari, Puji Bunga', Gerson Cantika Dinda Pangesti Chindy Kristiawati Chintya Prima Prihandini Citra Ayu Novitasari Cyntia Meilani Dadang Kusnadi Dadang Kusnadi Dasrun Hidayat Dea Vilia Siswoyo Deby Fitriyani Dessy Jullyana Subagja Dewi Hudiyah Dewi Sinta Dheni, Achmad Dian Liesdiani Diana Davisca Ridwan Dwi Budi Santoso Dwi Tinaningsih, Morita Elsa Wahyudi Evi Masuni Fairuz Bachmid Febriani, Nyayu Feby Bantoyot Firman Nurrahim Fitaloka, Neng Diana FITRIANI, PIPIT Fugiyar Suherman Gema Putra Bangsa Gustini, Leili Kurnia Hadian Rahim, Agus Halim, Abd Hani Rahmawati Haqi, Gibraltar Kasyiful Haslina Halim Hera Wahyuni Herlina Hidayat, Sarah Nursa'diah Ica Ulfa Sausan Ign Wiseto P Agung Ignatius Wiseto Prasetyo Agung Ilyas Ilyas Indra Eka Putra Jenny Hendriana Turangan Kahar Mulyani Kathrine, Anita Septiana Maria Kristiawati, Chindy Kusuma, Kevin Rizki Agung Lena Lena Leni Damayanti Lisnawati, Cucu Lulu Rehande Lutfy Lutfi Muhammad Hidayat Mariam, Popon Mita Wydaswara Morita Dwi Tinaningsih Mulyani, Kahar Neng Anisa Candrawulan Nining Handayani Nining Handayani Nur Asshyfa Andiani Nuri Annisa Nurrahim, Firman Nurwansyah, Atikah Petris Akbar Pipit Herawan Popon Mariam Pratama, Willy Danis Puji Budilestari Purwadhi Purwadhi Rachim, Silfia Rachmawati, Amalia Rafika Rafika Rafika Rafika Rahardjo, Franciska Rahmi Kamalia Tsalis Rajuman S, Rajuman S Ramadhan, Fanky Fazdianki Rantemarampa, William Mallisa Ratna Wulansari Ria Yuli Angliawati, Ria Yuli Rian Andriani Rian Andriani, Rian Ricky Firmansyah Rinawati Rinawati Rinawati Rinawati Rita Zahara Rubini, Rizki Adriansyah S, Rajuman Sahidin, Ahmad Samlek Elisawyn Sunbanu Sandi Destian Pratama Sandini, Dwi Sari Aprilia Leksani Seger, Rudyanto Wiharjo Siluh Nyoman Raita Sari Silvia Sudjadi Silvia, Syfa Siska Mariska Slamet Riyadi Soamole, Amalia Zahria Sri Widaningsih, Sri Sritumini, Bella Annantha Sudjadi, Silvia Sujarwinata, Tio Hara Sukajie, Bambang Sukatno Krisbianto Sukijie, Bambang Sunarjo, Andreuw Sungging Handoko Surman, Surman Sustariyah, Sri Suwandhani, Achmad Dheni Syarifuddin , Didin Tarukallo, Noverio Michael samban Tharik Akbar Towifah Fauziah Choerunisa Triyono, Alfian Heri Tukiman, Agus Veranita, Mira Wahyudi, Elsa Wendy Mochamad Ramdhan Wibisana, Inggar Bagus Wijaya, Erick Juniyantho Wydaswara, Mita Yani Restiani Widjaja, Yani Restiani Yen Efawati Yen Emawati Yuhendrizal, Deka Yulia Winingsih Yuniati Lestari