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Optimalisasi Rekam Medis Elektronik dan Verifikasi Internal untuk Meningkatkan Ketepatan Waktu Klaim Bpjs Kesehatan I Made Gunawan; Erliany Syaodih; Kahar Mulyani
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 3 (2026): September: OPTIMAL: Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i3.12914

Abstract

Delays in BPJS Kesehatan claim submission remain a significant challenge in the implementation of Indonesia’s National Health Insurance program, particularly in hospitals that rely heavily on BPJS reimbursement, including Ari Canti Hospital, Ubud, Bali. This study aimed to analyze the role of electronic medical record information quality and system quality, the implementation of the five components of the Committee of Sponsoring Organizations of the Treadway Commission (COSO) internal control framework, and the synergy between these factors in improving the timeliness of BPJS Kesehatan claims. A qualitative case study approach was employed using in-depth interviews, observations, and document analysis involving personnel directly engaged in medical record management, internal verification, and claim submission processes. Data were analyzed using the DeLone and McLean Information Systems Success Model and the COSO Internal Control Framework. The findings indicate that information quality and system quality, reflected in completeness, accuracy, reliability, accessibility, and data integration, enhance the readiness of claim documents. Internal verification, as the primary control activity, effectively identifies and corrects documentation discrepancies before claim submission, thereby reducing the risk of pending claims. The synergy between electronic medical records and internal verification contributes significantly to improving claim timeliness. The study implies that strengthening clinical documentation governance, system integration, and continuous internal verification is essential to optimize BPJS Kesehatan claim management in hospitals.
Strategi Pemasaran Klinik Telaga Indah Farma Batam dalam Meningkatkan Jumlah Kunjungan Pasien Poppy Putri Pratiwi; Erliany Syaodih; Nining Handayani
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 1 (2025): Maret : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i1.6780

Abstract

Health is the most important thing in life. Clinics play a role in increasing awareness of the importance of health and disease prevention measures. The type and quality of clinical services determines the superiority of the service which has an impact on the number of patient visits, however there has been a decline in the number of patient visits in the last few months. This condition is caused by several factors including internal factors and external factors, so an appropriate marketing strategy is needed to increase the number of patient visits. This research method is descriptive qualitative using SWOT analysis. Based on the results of this research, it shows that the clinic's marketing strategy is in quadrant III, namely by taking advantage of existing opportunities and developing internally. Marketing strategies include product strategy using system of products strategies, price strategy using economic strategies, place strategy with affordable access, promotion strategy using viral marketing strategies, physical evidence strategy using smart hospitals, people strategy by providing training, and process strategies using process focus strategy.
Co-Authors Aditya Angga, Aditya Agung, Ign. Wiseto P. Agus Hadian Rahim Agus Supriadi Ali Budiman Alisza Novrita Sari Andreuw Sunarjo Anisa Mardiana Anthony, Faris Akbar Antony Pakiding Anytha Basaria Silitonga Arif Rachman Asep Hidayat Asep Hidayat Asep Sunandar Bagenda, Wahyuddin Bella Anantha Sritumini Bella Annantha Sritumini Budi Santoso Budilestari, Puji Bunga', Gerson Cantika Dinda Pangesti Chindy Kristiawati Chintya Prima Prihandini Citra Ayu Novitasari Cyntia Meilani Dadang Kusnadi Dadang Kusnadi Dasrun Hidayat Dea Vilia Siswoyo Deby Fitriyani Dessy Jullyana Subagja Dewi Hudiyah Dewi Sinta Dheni, Achmad Dian Liesdiani Diana Davisca Ridwan Dwi Budi Santoso Dwi Tinaningsih, Morita Elsa Wahyudi Evi Masuni Fairuz Bachmid Febriani, Nyayu Feby Bantoyot Firman Nurrahim Fitaloka, Neng Diana FITRIANI, PIPIT Fugiyar Suherman Gema Putra Bangsa Gustini, Leili Kurnia Hadian Rahim, Agus Halim, Abd Hani Rahmawati Haqi, Gibraltar Kasyiful Haslina Halim Hera Wahyuni Herlina Hidayat, Sarah Nursa'diah I Made Gunawan Ica Ulfa Sausan Icha Prasetina Ign Wiseto P Agung Ignatius Wiseto Prasetyo Agung Ilyas Ilyas Indra Eka Putra Jenny Hendriana Turangan Juwaidah Kahar Mulyani Kathrine, Anita Septiana Maria Kristiawati, Chindy Kusuma, Kevin Rizki Agung Lena Lena Leni Damayanti Lisnawati, Cucu Lulu Rehande Lutfy Lutfi Muhammad Hidayat Mariam, Popon Maxsi Ary Mita Wydaswara Morita Dwi Tinaningsih Mulyani, Kahar Neng Anisa Candrawulan Nining Handayani Nining Handayani Nur Asshyfa Andiani Nuri Annisa Nurrahim, Firman Nurwansyah, Atikah Petris Akbar Pipit Herawan Popon Mariam Poppy Putri Pratiwi Pratama, Willy Danis Puji Budilestari Purwadhi Purwadhi Qatrunnada Emilia Kholidianti Rachim, Silfia Rachmawati, Amalia Rafika Rafika Rafika Rafika Rahardjo, Franciska Rahmi Kamalia Tsalis Rajuman S, Rajuman S Ramadhan, Fanky Fazdianki Rantemarampa, William Mallisa Ratna Wulansari Ria Yuli Angliawati, Ria Yuli Rian Andriani Rian Andriani, Rian Ricky Firmansyah Rinawati Rinawati Rinawati Rinawati Rita Zahara Rubini, Rizki Adriansyah S, Rajuman Sahidin, Ahmad Samlek Elisawyn Sunbanu Sandi Destian Pratama Sandini, Dwi Sari Aprilia Leksani Seger, Rudyanto Wiharjo Siluh Nyoman Raita Sari Silvia Sudjadi Silvia, Syfa Siska Mariska Slamet Riyadi Soamole, Amalia Zahria Sri Widaningsih, Sri Sritumini, Bella Annantha Sudjadi, Silvia Sujarwinata, Tio Hara Sukajie, Bambang Sukatno Krisbianto Sukijie, Bambang Sunarjo, Andreuw Sungging Handoko Surman, Surman Sustariyah, Sri Suwandhani, Achmad Dheni Syarifuddin , Didin Tarukallo, Noverio Michael samban Tharik Akbar Towifah Fauziah Choerunisa Triyono, Alfian Heri Tukiman, Agus Veranita, Mira Wahyudi, Elsa Wendy Mochamad Ramdhan Wibisana, Inggar Bagus Wijaya, Erick Juniyantho Wydaswara, Mita Yani Restiani Widjaja, Yani Restiani Yen Efawati Yen Emawati Yuhendrizal, Deka Yulia Winingsih Yuniati Lestari