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Noor Azizah
Universitas Islam Nahdlatul Ulama Jepara
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Journal : bit-Tech

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Optimization of Web-Based Service Management System Using Time and Material Pricing for Tool Maintenance Dhonni, Muhammad Khusnud; Mahendra, Danang; Azizah, Noor
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2496

Abstract

This study develops a web-based Service Management Information System tailored for small-scale tool maintenance businesses that traditionally lack integrated management solutions. These micro enterprises commonly encounter operational inefficiencies such as poor workflow management, inaccurate cost estimation, and manual transaction recording, which hinder service quality and diminish customer trust. The proposed system addresses these challenges by automating critical service functions, including customer queue management, technician diagnostics, spare parts tracking, and invoice generation, thereby improving operational efficiency and transparency. The development process followed the Waterfall model within the Software Development Life Cycle (SDLC), providing a structured framework covering requirement analysis, system design, implementation, testing, and maintenance phases. A key feature of the system is the integration of the Time and Material Pricing (T&M) method, enabling dynamic cost calculation based on actual labor hours and material usage. This method ensures fair and transparent pricing, which is vital for sustaining customer confidence in environments with variable service demands. Functional validation through Black Box Testing confirmed that the system’s core modules met all specified requirements without significant errors. Furthermore, a user satisfaction survey involving 30 respondents indicated substantial improvements in cost transparency, service speed, and ease of status tracking. Overall, the system markedly enhances both operational performance and customer experience in small tool maintenance workshops. The findings suggest that this web-based solution supports digital transformation in a traditionally manual sector, promoting competitiveness and sustainability for micro enterprises. Future enhancements include mobile application development and integration of digital payment systems to further optimize service delivery.
Co-Authors Achmad Widodo Adi Wibowo Adriani, Erin Novi Ahmad Abdul Chamid Ahmad Aviv Mahmudi Ahmad Hariyadi, Ahmad Ahmad Suriansyah Akie Rusaktiva. R Amalia, Miza Nur Ana Zumrotun Nisak, Ana Zumrotun Andriyani, Santi Anis, Moh. Badiul Anna Nur Faidah Ariani, Nur Cahya Bintang Agustina Pratiwi Buang Budi Wahono, Buang Budi Budi Warsito Butar Butar, M. Ridho Calvin Calvin Chasanah, Muallimatul Choirunissa, Risza Cinantya, Celia Dalimunthe, Aidil Putra Danang Mahendra, Danang Dhonni, Muhammad Khusnud Dina Lusiana Setyowati Dwi Astuti Endang Lestari Hamidaturrohmah, Hamidaturrohmah Hanafi Hanafi Handayani, Tutiek Hanipah, Hanipah Harahap, Ana Pujianti Harahap, Muhammad Hafist Hartoyo, Nindiya Ika Nugraha Indah Puspitasari Indanah Indradewa, Rhian Joko Minardi, Joko Khusna, Nurya Kusasi, Kusasi Kusworo Adi Laila, Azzah Nor Maori, Nadia Annisa Margaretha, Sintikhe Novia Maulana Yuliati, Indah Mayasari, Seva Meimaharani, Rizkyasari Mohammad Khasan Muhammad Arifin Muhammad Purnomo Munaim, Siti Nabilla, Alifia Desya Nafis Str, Raihan Hadi Najid, Muhammad Reza Ahsanun Nasihah, Zahrotun Nasriyah Noor Cholifah Noor Hidayah Nugrahen, Sri Achadi Nur Aeni Widiastuti Nuradira, Afrida Hilda Olyvia Revalita Candraloka, Olyvia Revalita Pohan, Anisa Nurul Santi Pramandari, Virliana Dicky Pratama, Andrian Dico Pratiwi, Adelina Purnama, Edy Ayu Dewi Rahmadayanti, Nadya Rahmawanti, Junita Era Dwi Ramadani, Ramadani Ratih Nindyasari Robingatin Robingatin Rukayah Rukayah SA’DIYAH, MAHMUDATUS Sabilla, Alzena Dona Sabrina, Dinta Safitri, Anggun Rizkya saputro, heru Saputro, Yayan Adi Shodiq Eko Ariyanto Sisno Riyoko Sri Karyati Subhan Akbar, Agus Sudirwo Sudirwo Syifa, Nadiyatus Tamaulina Br Sembiring Tristanti, Ika Umi Fatonah Umroh, Sri Fatimah Wibowo, DS. Drajad Wigati, Atun Yulisetyaningrum Zulfa, Arina Zulfa, M. Choiru Zumrotun Nisak, Ana