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Strategi Pemasaran Berbasis Budaya Lokal pada UMKM Catering (Studi Kasus: Pelaku Usaha Kuliner di Gresik, Jawa Timur) Febriyanti Dwi Wulandari; Siti Mujanah; Achmad Yanu Alif Fianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6796

Abstract

Penelitian ini bertujuan untuk memahami bagaimana pelaku usaha mikro, kecil, dan menengah (UMKM) di sektor catering di Gresik, Jawa Timur, menerapkan nilai-nilai budaya lokal dalam strategi pemasaran mereka. Pendekatan penelitian menggunakan metode kualitatif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi langsung, dan dokumentasi pada beberapa pelaku usaha kuliner tradisional. Hasil penelitian menunjukkan bahwa nilai budaya lokal seperti gotong royong, kekeluargaan, dan kesederhanaan menjadi dasar penting dalam membangun hubungan antara pelaku usaha dan pelanggan. Strategi pemasaran berbasis budaya lokal tidak hanya meningkatkan kepercayaan pelanggan, tetapi juga memperkuat citra usaha catering sebagai representasi identitas budaya daerah. Penelitian ini menegaskan bahwa integrasi budaya lokal dalam pemasaran dapat menjadi sumber keunggulan kompetitif yang berkelanjutan dan menguntungkan bagi UMKM sektor kuliner khususnya di Gresik.
How Destination Image, Service Quality, and Customer Experience Drive Visit Intention Through Perceived Value at Tlocor Putri Trivia, Dyva; Yanu Alif Fianto, Achmad; Halik, Abdul
Journal of Applied Management and Business Vol. 6 No. 2 (2025): Vol. 6, No. 2, December 2025
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37802/jamb.v6i2.1308

Abstract

Maritime tourism destinations face increasing challenges in understanding factors that drive visitor behavioral intentions, particularly in conservation oriented contexts. This study aims to examine how destination image, service quality, and customer experience influence visit intention through perceived value as a mediating mechanism at Tlocor Marine Tourism, Pulau Lusi, Sidoarjo, East Java, Indonesia. The research employs a quantitative correlational approach using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected through offline surveys administered to 100 respondents comprising actual and potential visitors. The study utilized a structured questionnaire with a 5 point Likert scale to measure all constructs, and relationships were tested using SmartPLS 4 software. The research results demonstrate that service quality exhibited the strongest direct effect on perceived value (β = 0.566, p < 0.001), followed by customer experience and destination image. More importantly, perceived value significantly mediated the relationships between all three antecedent variables and visit intention, with Variance Accounted For (VAF) ranging from 40.0% to 52.6%, indicating partial mediation effects. The structural model achieved high explanatory power, explaining 82.3% of variance in perceived value and 79.1% in visit intention. These findings suggest that perceived value emerges as a critical psychological mechanism translating destination characteristics and service experiences into behavioral intentions. The study provides empirically grounded recommendations for destination management organizations to develop value focused marketing strategies and implement integrated service quality improvements for sustainable maritime tourism development.
Pengaruh E-WoM, Destination Image dan User Generated Content Terhadap Visit Intention Pada Wisata Bahari Lamongan di Kabupaten Lamongan Sari, Beta; Fianto, Achmad Yanu Alif
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6408

Abstract

Indonesia sebagai negara kepulauan memiliki potensi wisata bahari yang besar, salah satunya Wisata Bahari Lamongan (WBL) di Kabupaten Lamongan, Jawa Timur. Meskipun memiliki daya tarik dan fasilitas yang memadai, tingkat kunjungan wisatawan ke WBL masih mengalami fluktuasi. Dalam era digital, komunikasi pemasaran melalui electronic word of mouth (eWOM), destination image, dan user generated content (UGC) diduga berperan penting dalam membentuk niat berkunjung (visit intention) wisatawan. Penelitian ini bertujuan untuk menganalisis pengaruh eWOM, destination image, dan UGC terhadap visit intention wisatawan WBL. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 responden yang pernah mengetahui atau berkunjung ke Wisata Bahari Lamongan. Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan perangkat lunak statistik spss versi 25. Hasil penelitian menunjukkan bahwa eWOM berpengaruh positif dan signifikan terhadap visit intention dengan nilai signifikansi 0,048 dan koefisien regresi 0,127. Destination image memiliki pengaruh positif dan signifikan paling kuat dengan nilai signifikansi 0,000 dan koefisien regresi 0,434. Selain itu, UGC juga berpengaruh positif dan signifikan terhadap visit intention dengan nilai signifikansi 0,001 dan koefisien regresi 0,289. Nilai adjusted R² sebesar 59,3% menunjukkan bahwa ketiga variabel tersebut secara simultan mampu menjelaskan variasi visit intention wisatawan. Penelitian ini menyimpulkan bahwa eWOM, destination image, dan UGC merupakan faktor penting dalam meningkatkan niat berkunjung wisatawan ke Wisata Bahari Lamongan.
THE INFLUENCE OF LEARNING ORGANIZATIONS AND EMPLOYEE INNOVATION BEHAVIOR ON EMPLOYEE PERFORMANCE AT THE SURABAYA CITY CULTURE, YOUTH AND SPORTS AND TOURISM OFFICE WITH THE INTERVENING VARIABLE OF EMPLOYEE COMPETENCE Nurhayati, Dewi; Mujanah, Siti; Alif Fianto, Achmad Yanu
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 4 No. 3 (2024): May 2024
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v4i3.669

Abstract

This study examines and demonstrates the impact of Learning Organizations and Employee Innovation Behavior on Employee Performance in the Department of Culture, Youth and Sports and Tourism of the City of Surabaya. The research design employed in this study is explanatory research, which aims to explain the causes and consequences of existing problems. Path Analysis, along with two multiple linear regression analysis models and SPSS ver 17.0, was utilized to analyze the data. Furthermore, this study is classified as associative research. The findings of this study confirm that learning organizations have a positive and significant influence on employee competence. Furthermore, employee innovation behavior also has a positive and significant impact on employee competence. Moreover, learning organizations positively and significantly affect employee performance, while employee innovation behavior also has a positive and significant influence on employee performance. Additionally, employee competence is found to have a positive and significant effect on employee performance. However, employee competence does not act as a mediating variable in the relationship between learning organizations and employee performance. On the other hand, employee competence does serve as a mediating variable in the relationship between employee innovation behavior and employee performance.
BIBLIOMETRIC ANALYSIS: FACTORS CAUSING AND PREVENTION STRATEGIES FOR BURNOUT IN THE WORKPLACE Lau Go’o, Maria Alni; Mujanah, Siti; Alif Fianto, Achmad Yanu
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 4 No. 4 (2024): July 2024
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v4i4.689

Abstract

Every individual undoubtedly possesses different physical abilities and psychological conditions, especially when facing life situations, whether it is work-related or in other contexts. A challenging situation or condition can make someone feel pressured and experience prolonged stress if not handled properly. This physical, emotional, and mental exhaustion is known as burnout. This study discusses burnout, which has been addressed in previous research from 2018 to 2023. The method used in this research is to identify the number of journals using Harzing’s Publish or Perish software, as well as bibliometric analysis using VOSviewer. The research results show that there are 200 publications with 60,448 citations and 10,074.67 citations per year discussing burnout. There are eight main clusters based on the bibliometric analysis. This article also provides information on research topics that have not been widely explored, thus offering benefits to future researchers interested in discussing burnout.
Analysis of the Mediating Role of Customer Satisfaction in the Influence of Service Quality and Facilities on Word of Mouth at TK Intan Surabaya Wiratama, Alif Kurniawan; Mujanah, Siti; Fianto, Achmad Yanu Alif
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8941

Abstract

This study aims to determine and analyze the effect of service quality and facilities on word of mouth through customer satisfaction as a mediating variable at INTAN Surabaya Kindergarten. The sampling technique used was a saturated sample, with a total of 98 respondents. Data collection is done through distributing questionnaires that have been tested for validity and reliability to ensure data accuracy and consistency. Data analysis was carried out using SmartPLS version 4 software. This study tests the hypothesis using the Structural Equation Model (SEM) with the Partial Least Square (PLS) analysis method. The measurement scale in this study uses a Likert scale. The results of the study explain that service quality has a negative and insignificant effect on word of mouth, facilities have a positive and significant effect on word of mouth, service quality has a positive and significant effect on customer satisfaction, facilities have a positive and significant effect on customer satisfaction, satisfaction has a positive and significant effect on word of mouth, customer satisfaction is able to mediate the effect of service quality on word of mouth, and customer satisfaction is able to mediate the effect of facilities on word of mouth.
Scroll, Stream, and Shop: The Effect of Live Streaming and Flash Sales on Impulse Buying Through E-WOM Among Shopee Generation Z Users in Surabaya Ayuwangi, Bunga; Mujanah, Siti; Fianto, Achmad Yanu Alif
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8954

Abstract

This study analyzes the influence of Flash Sale and Live Streaming on Impulse Buying with Electronic Word of Mouth (E-WOM) as a mediating variable among Shopee Generation Z users in Surabaya. Based on the Stimulus–Organism–Response (SOR) theory, data from 120 respondents were analyzed using PLS-SEM through SmartPLS 4.0. The results showed that Live Streaming had a positive and significant influence on Impulse Buying, while Flash Sale had no direct influence. Both Flash Sale and Live Streaming significantly influenced E-WOM, which in turn had a strong influence on Impulse Buying. E-WOM also acted as a mediator in the relationship between Flash Sale and Live Streaming on Impulse Buying. These findings strengthen the application of SOR theory in the context of young digital consumer behavior, highlighting the importance of trust-based interactive promotions to encourage impulsive buying.
Pengaruh Sistem Manajemen Layanan Berbasis IoT, Cloud ERP, dan Green Operation Management terhadap Kinerja Operasional Berkelanjutan di Terminal Teluk Lamong dengan Efisiensi Operasional Sebagai Variabel Mediasi Khanissuma, Erwan; Mujanah, Siti; Fianto, Achmad Yanu Alif
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 6 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i6.6064

Abstract

In facing the increasingly complex challenges of the port industry, it is important to understand the contribution of technology and green practices in improving efficiency and sustainable operational performance. This study aims to examine the effect of IoT-based Service Management System (X1), Cloud ERP (X2), and Green Operation Management (X3) on Sustainable Operational Performance (Y), with Operational Efficiency (Z) as a mediating variable at Lamong Bay Terminal. Data were collected through questionnaires distributed to workers who have implemented IoT, Cloud ERP, and green operations management practices. Data analysis used the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method to evaluate the relationship between variables. The results showed that IoT, Cloud ERP, and Green Operation Management have a positive influence on operational efficiency with coefficient values of 0.299; 0.166; and 0.099, respectively. Operational efficiency also contributes positively to the sustainability of operational performance with a coefficient value of 0.263. These findings suggest that the implementation of modern technology and environmentally friendly practices can support improved operational efficiency and sustainability. These results provide strategic insights for Teluk Lamong Terminal to optimize operational efficiency and sustainable performance
Penerapan Lean Six Sigma untuk Meningkatkan Kualitas Layanan dalam Proses Rantai Pasoka di PT.X Setiyawan, Mochamad Bagus; Prasetyo, Seto Wahyu; Mujanah, Siti; Fianto, Achmad Yanu Alif
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6183

Abstract

                The manufacturing sector in Indonesia, particularly in the automotive cable and component industry, is facing significant challenges, as reflected in the declining Purchasing Manager’s Index (PMI), indicating a contraction in production activities. To remain competitive, managing production process quality becomes essential, especially in improving supply chain performance. This study examines the application of Six Sigma in the copper busbar production process at PT. X, focusing on reducing supply chain costs through enhanced process quality management and waste reduction. Using the DMAIC approach (Define, Measure, Analyze, Improve, Control), this research analyzes copper busbar production data, including defect rates and associated costs before and after improvements. The results show that Six Sigma implementation successfully reduced defect rates, particularly scratch defects, from 7.32% to 0.01%. Additionally, this improvement contributed to a reduction in supply chain costs, with total savings amounting to IDR 3,421,168,671, covering reductions in manufacturing, administration, warehouse, and capital costs. These findings demonstrate that Six Sigma can significantly enhance efficiency and effectiveness in copper busbar production, while positively impacting overall supply chain costs. The study also recommends further research to more thoroughly explore distribution and installation costs in the supply chain context.
Pengaruh Eleksibilitas Kerja, Kepemimpinan Digital dan Work Life Balance Terhadap Komitmen Karyawan dengan Kesejahteraan Mental Sebagai Variabel Intervening pada Bank BTN KC Bangkalan Riyanto, Asis; Kautsar, Careen Adhania; Mujanah, Siti; Fianto, Achmad Yanu Alif
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6369

Abstract

This study aims to analyse the influence of work flexibility, digital leadership, and work-life balance on employee commitment, with mental well-being as a mediating variable. This study was conducted on BTN Bank employees in KC Bangkalan Regency using a quantitative approach. Data was collected through questionnaires from 50 respondents and analysed using regression tests and Sobel Test to test the mediation effect. The results showed that work flexibility, digital leadership, and work-life balance have a positive and significant influence on mental well-being. In addition, mental well-being has a significant influence on employee commitment and mediates the relationship between the three independent variables and employee commitment. Digital leadership provides the largest mediating effect compared to work flexibility and work-life balance, confirming the importance of the leader's role in supporting employees' mental well-being in the era of digital transformation. The findings imply that Bank BTN can improve employee commitment by implementing work flexibility policies, supporting work-life balance, and strengthening digital leadership competencies. This research also contributes to the human resource management literature by offering a new perspective in supporting employees' mental well-being as a strategic factor in increasing organisational loyalty.
Co-Authors A Triartomo A.A. Ketut Agung Cahyawan W Aan Ari Permana Abdianto, Ahmad Abdul Aziz Abdul Halik Abdul Halik Abdullah Khoir Riqqoh Abdullah Khoirriqoh Achmad Ridho Sahaja Adam Maulana Agung Harikusuma Nugroho Agung Tri Yunanto Agung, Ananda Kusuma Agus Agus Agus Pawitra Agus, Taufiq Ahmad Marzuqi Aldi, Mukhamad Fauzan Alexander Dimas KP Ali Abdullah, Ali Amelia Kusniawati Amelia, Azarine Nahdah Ana Pertiwi Andreas Alfred Savero Putra Angga Dutahatmaja Anggun Wida Prawira Anisah Khoirotun Aprilia, Fina Arif Hartadi Ario Bagus Nugroho Ayuwangi, Bunga Azel Naufal Baharuddin Adam Priyatmanto Baiq Handayani Rinuastuti Bayu Abiantoro Bela Septiana Bilad, Dava Imadul Brian Harmanda, Brian Cahyani, Regita Candraningrat, Candraningrat Charles Sidauruk Cloudya, Afifah Daniel Kurniawan Darmayanto, Darmayanto Darwin Yuwono Riyanto, Darwin Yuwono De Partho, Alviano Dea Anindyta Putri Latul Dearani, Ninka Dedi Junaedi Dewi Nurhayati Dhika Yuan Yurisma Diana Mukhbitah Sary Dimas Nugroho Azis Permadi, Dimas Nugroho Azis Dimitha Anggraeni Putri Suryani Dinda Masfufah Hasyl Djumaiyah Djumaiyah Dominggo Bayu Baskara Dony Bagus Kresnadana, Dony Bagus Dutahatmaja, Angga Duvan Samudra Laisoka Dwi Ayu Rakhmawati Dwi Fitrianti Dwiki Setya Prayoga Edi Gunawan Edwin Indra Tesno Eka Safitri Ernawaty, Lisa Ervina Ervina Esti Sumirat Evi Farsiah Utami, Evi Farsiah Faiza, Garwa Fandi Pratama Putra Farhan Ali Febrian Dimas J. Wibowo Febrian Sugianto, Febrian Febriyanti Dwi Wulandari Fenty Fahminansih Fenty Fahminnansih, Fenty Fiorentino, Kevin Firmandi Tasqia Fitri, Pipit Fadilatul Gede Danu Arya Santika Gilbert Billy Rivaldo Matahurila Hamlatul Arsy, Awlya Hanjaya, Yahya Kurnia Hardman Budiardjo, Hardman Hardman Budiharjo Hartono, Rakhmad Sugih Haryanto Tanuwijaya Helen Dwi Magdalena, Helen Dwi Helmy Widyantara Ida Bagus Cempena Ilham Putra Arifin, Mohamad Januar Wibowo Jessy Octavia Andrele K. Alfons, Susana KARIMAH, NURUL Karsam Karsam Kautsar, Careen Adhania Kevin Fiorentino Khanissuma, Erwan Kristin, Asbari Nurpatria Kurniawan, Mateus Andhi Kusumaningrum, Sari Dewi Lau Go’o, Maria Alni Laurentius ST Gomo Tumanggor Layalia, Aghnia Lilik Faiqotul Himmah Lisnawaty Lisnawaty, Lisnawaty Lusiana, Wiwit Mahardika Prasetya Mahilda Sofy Islandy Martinus Sony Erstiawan Maulaningrum, Pristiya Mochamad Aziz Moh Afrizal Ghozali, Moh Afrizal Moh Argy Hariran H Much. Rahmad Hidayat Muh Bahruddin Muhammad Nizar Firmansyah Munajah, Siti Mutiara, Dista Septyas Nanda Pinandita Ramadhani Naomi Natassia, Naomi Nekky Rahmiyati Nindya Prastitah Shinta Dewi, Nindya Prastitah Shinta Nitte, Eka Putri Prinanda Norma Amaliah Novan Andrianto Novan Ardianto Nugroho, Ario Bagus Nur Dyanto Riski Ridhani, Nur Dyanto Riski Nur Rahmad Alfin Mustaqim Nuradi Mulya Razaq Oksatana, Miga Okta Antika Prasetiya Paramitha, Intan Tirzana Pasaribu, Betsy Tiurma Phebii Kurnia Diajeng Challtis, Phebii Kurnia Diajeng Phitaloka, Nimas Galuh Prasetyo, Seto Wahyu Pratama, Raditya Yuniar Alfani Prawira, Anggun Wida Primasatria, Valdo Hana Pristiya Maulaningrum Putra, Andreas Alfred Savero Putra, Andreas Alfred Savero Putri Khusnul Khotimah Putri Trivia, Dyva Rachmat Isa Asera Nempung Rahayu Shinta Rahayu Shinta Rahmawati, Dwi Yana Raissa Daniswara Regita Cahyani Regita Octavia Regita Octavia Riandi Fiyelex Selmury Ricky Ardyana Firmansyah Riska Ajeng Anggraini Riyanto, Asis Rizki Ardiyanti Putri, Rizki Ardiyanti Rohry Dinda Pinasti Rudi Santoso Rudi Santoso Rudi Santoso Rudi Santoso, Rudi Sari, Beta Setiyawan, Mochamad Bagus Shinta, Rahayu Sidauruk, Charles Sigit Prayitno Yosep Sinta Dewi Anggraini Siswati, Ayu Siti Asiyah Siti Mujanah Siti Mujanah Siti Mujanah Siti Munajah Sri Suhandiah Stephen Lauwrentius, Stephen Suci Harira Sari Hatuina Sugiharto Adhi Cahyono, Sugiharto Adhi Suhardi Suhardi Suryani, Dimitha Anggraeni Putri Sutikno Sutikno Thobari, Muhammad Burhanuddin Thomas Hanandry Dewanto Titin Wahyuni Tonny Aries Wijaya, Tonny Aries Tumanggor, Laurentius St Gomo Utomo, Ekwan Setyo Viando, Feterrido Wahyu Wahyuni, Ratna Dwi Wibowo, Bima Ardiyanto Winda Dwi Octavia Wiratama, Alif Kurniawan Wiwit Lusiana Yosep F. Maskim Zaenal Arifin