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Martha Tri Lestari
Universitas Telkom
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Analysis of Bureaucratic Communication in Building Organizational Culture at the Nusantara Capital Authority Abdul Rahman; Martha Tri Lestari
Eduvest - Journal of Universal Studies Vol. 6 No. 4 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i4.52675

Abstract

Bureaucratic communication is a strategic element in shaping the work culture and determining the performance of public organizations, especially in new government institutions that are in the institutional transition phase such as the Nusantara Capital Authority (OIKN). Hierarchical bureaucratic structures, differences in employee backgrounds, and cross-sector coordination demands have the potential to cause communication distortions that have an impact on the effectiveness of organizational work. This study aims to analyze how bureaucratic communication plays a role in the formation of organizational culture and its implications for organizational performance within the OIKN. The research uses a qualitative approach with a case study method. Data was collected through in-depth interviews, observations, document analysis, and targeted group discussions with leaders, structural officials, functional officials, special staff, and executive employees. The results of the study show that bureaucratic communication, which is still dominant, is top-down and formal, affecting the perception gap between job levels and hindering the internalization of organizational values. However, the implementation of two-way communication, the use of information technology, and participatory leadership communication styles have proven to be able to strengthen collaborative and adaptive organizational cultures, while increasing the effectiveness of coordination and organizational performance. This study concludes that strengthening open and integrated bureaucratic communication is the main prerequisite in building a healthy organizational culture and sustainable bureaucratic performance at OIKN.
Co-Authors Abdul Rahman Afiifah N., Yaasmiin Afiifah, Yasmin Agustian, Muhamad Sabiq Ainiyah Rahman Hasibuan Aiza Nabilla Arifputri Amalia Djuwita Amanda Bunga Gracia Amanda Diani Anggar Erdhina Adi Anisa Diniati Anisa Diniati Ardy Aprilian Anwar Asep Saeful Muhtadi, Asep Saeful Ashari, Yolanda Tristania Astuti, Sri Wahyuning Azahhra, Dinda Farah Azizah, Fathiyyah Basalama, Alyzah Rachma Hadi Berlian Primadani Berty Saputri Brendha Qaulani Tsakila Calista, Malika Cassey Adela Tasliman Catur Nugroho Choiria Anggraini Devi, Ni Luh Putu Febriyanti Suntari Dhamayanti, Elfryda Amelia Effendy, Amalia Syafira Encep Dulwahab, Encep Enjang Fauza Setiawan, Ramzy Febrianty Magdalena Siagian Fithrah Ali, Dini Salmiyah Fuadi, Fairuz Zahra Gartina, Roro Gina Gusman, Heisha Hermatiana Hadi Purnama Hanna Wisudawaty Heppy Millanyani I Nengah Suastika Ines Janan Shabira Intan Dara Phonna Irawan, Muhamad Fajar Klara Tania Setyawan Lisa Aji Sasmita Lusy Mukhlisiana Made Sugi Hartono Magdalena, Febrianty Mahaputra, Komang Sadhu Meisya, Nabila Mia Damayanti Moh Faidol Juddi Muhammad Arief Rachman Murti, Rara Ayu Mulia Nadhillah Kusindriani Natadisastra, Adhikara Candraraditya Ni Luh Putu Febriyanti Suntari Devi Nicky, Caesaria Chantikan Pahlevi, Muhamad Reza Pertiwi, Intan Suci Kasih Phonna, Intan Dara Prihardana, Marsha Aliffia Purnama Alamsyah Putra, Nandita Alya Putri, Annisya Marlita Putri, Fadhila Oktaviani Putri, Indah Qomariyah, Nora Indah Raditya Pratama Putra Rahayu, Salma Aulia Rahman, Radini Rauf Ramadhan, Dika Muhammad Rara Ayu Mulia Murti Razie Razak Refi Rifaldi Windya Giri Rifqi Abdul Aziz Sabrina, Wilda Aula Safitri, Tiur Rohmah Salma, Aqidah Nuril Salsabila, Diva Salsabila, Sarah Sandi, Kadia Saputra, Anugerah Juel Sarah Derma Ekaputri Sasmita, Lisa Aji Setyawan, Klara Tania Siska Merdekawati Sri Astuti Sri Dewi Setiawati Syarif Maulana Syauqi, Raihan Naufal Sylvie Nurfebiaraning Tasliman, Cassey Adela Vanita Maya Sri Hutami