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All Journal Juripol (Jurnal Institusi Politeknik Ganesha Medan) JURNAL CITRA KEPERAWATAN Jesya (Jurnal Ekonomi dan Ekonomi Syariah) International Journal of Public Budgeting, Accounting and Finance Health Sciences Journal YUME : Journal of Management JURNAL MUTIARA NERS eCo-Buss Journal of Global Business and Management Review Revitalisasi : Jurnal Ilmu Manajemen Jurnal Sains dan Teknologi Prosiding National Conference for Community Service Project Management Studies and Entrepreneurship Journal (MSEJ) JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal EK dan BI Jurnal Darma Agung Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ekuilnomi Economics and Digital Business Review Jurnal Real Riset Jurnal Keperawatan Wiyata Indonesian Journal of Health Science Wiga : Jurnal Penelitian Ilmu Ekonomi JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Cakradonya Dental Journal Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Community Engagement Project (Concept) Social Engagement: Jurnal Pengabdian Kepada Masyarakat Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan Jurnal Sistem Informasi dan Manajemen @-Publik: Jurnal Administrasi Publik Jurnal Ilmiah Mahasiswa Fakultas Keperawatan Jurnal Ilmiah Administrasi Dan Sosial Asian Journal of Management, Entrepreneurship and Social Science Seumike : Society Progress Journal
Yuswardi yuswardi, Yuswardi
Universitas Internasional Batam
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The Influence of Sustainable Human Resource Management Practices on Organizational Performance with Knowledge Management and Work Engagement as Mediation Yuswardi, Yuswardi; Mon, Muhammad Donal; Liu, Lisa Carline
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 15 No. 2 (2025): September 2025
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v15i2.1467

Abstract

Human resources are one of the assets in an organization that can move other resources. In the current era of globalization, the problem is the difficulty of determining sustainable human resources are capable, and have good performance, until now it can be said that the quality of human resources in Indonesia is still relatively low. Data from respondents were collected by distributing questionnaires to 379 participants. This study employs the partial least squares - structural equation modeling method. The influence of sustainable human resource management practice on knowledge management is accepted, the effect of sustainable human resource management practices on work engagement is accepted, the effect of sustainable human resource management practice on organizational performance is not accepted, the effect of knowledge management on organizational performance is accepted, The effect of work engagement on organizational performance is accepted, the effect of knowledge management on work engagement is accepted, the effect of sustainable human resource management practice on organizational performance mediated by knowledge management is accepted, the effect of sustainable human resource management practice on organizational performance mediated by work engagement is accepted, and the effect of sustainable human resource management practice on work engagement mediated by knowledge management is accepted.
IMPLEMENTASI KEPUTUSAN MENTERI AGAMA REPUBLIK INDONESIANOMOR 83 TAHUN 2022 TENTANG PENGELOLAAN DATA PENDIDIK PADA KEMENTERIAN AGAMA KOTA PALEMBANG STUDI KASUS MADRASAH TSANAWIYAHNEGERI 1 PALEMBANG Yuswardi, Yuswardi; Kosali, Ahmad Yani
Jurnal Ilmiah Administrasi Dan Sosial Vol 20, No 2 (2025): JURNAL ILMIAH ADMINISTRASI DAN SOSIAL
Publisher : STIA SATYA NEGARA PALEMBANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62128/jiads.v20i2.117

Abstract

Penelitian ini berjudul "Implementasi Keputusan Menteri Agama Republik Indonesia Nomor 83 Tahun 2022 tentang Pengelolaan Data Pendidik di Kementerian Agama Kota Palembang (Studi Kasus di Madrasah Tsanawiyah Negeri 1 Palembang)", bertujuan untuk menganalisis proses implementasi kebijakan tersebut dan mengidentifikasi faktor-faktor yang mendukung atau menghambat efektivitasnya. Penelitian ini dilatarbelakangi oleh pentingnya pengelolaan data pendidikan berbasis digital melalui Sistem Informasi Manajemen Pendidikan (SIM) yang dirancang untuk menyediakan data pendidikan yang akurat, terkini, dan terintegrasi. Namun, dalam praktiknya masih terdapat beberapa kendala, seperti keterbatasan infrastruktur, rendahnya kompetensi operator, dan masalah validitas data. Penelitian ini menggunakan metode deskriptif kualitatif dengan pendekatan studi kasus. Pengumpulan data dilakukan melalui observasi, wawancara mendalam, dokumentasi, dan studi pustaka. Informan penelitian terdiri dari lima orang: Kepala Kantor Kementerian Agama Kota Palembang, Kepala Seksi Pendidikan Madrasah, Staf Divisi Pendidikan Madrasah, Kepala MTsN 1 Palembang, dan operator EMIS. Analisis data menggunakan model Miles, Huberman, dan Saldana, yang mencakup tiga tahap: kondensasi data, penyajian data, dan penarikan/verifikasi kesimpulan. Temuan penelitian menunjukkan bahwa implementasi Keputusan Menteri telah berjalan cukup baik, tetapi belum mencapai kinerja optimal. Berdasarkan model implementasi kebijakan George C. Edward III, aspek komunikasi berjalan efektif melalui rapat koordinasi rutin Aspek ini masih menghadapi tantangan terkait kompetensi dan infrastruktur operator. Disposisi para pelaksana menunjukkan sikap positif dan komitmen yang kuat terhadap tujuan kebijakan, sementara struktur birokrasi sudah tertata dengan baik dengan Prosedur Operasi Standar (SOP) yang jelas. Kesimpulannya, implementasi Keputusan Menteri Agama Nomor 83 Tahun 2022 tentang Pengelolaan Data Pendidik di Kementerian Agama Kota Palembang telah berjalan efektif, namun masih memerlukan peningkatan infrastruktur, pelatihan operator, dan pengawasan berkelanjutan agar tujuan yang diharapkan tercapai secara optimal. Kata Kunci: Implementasi Keputusan Menteri Agama, Pengelolaan Data Pendidik
The Role of Work Engagement as Mediator in Improving Organizational Performance in Manufacturing Companies Setyawan, Agustinus; Yuswardi, Yuswardi; Jerry, Jerry
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 15 No. 2 (2025): September 2025
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v15i2.1461

Abstract

This study investigates the role of work engagement as a mediator in enhancing organizational performance, particularly within the manufacturing industry. Employing a quantitative research design, the researchers collected data through structured questionnaires distributed to employees across four leading manufacturing companies in Batam, Indonesia. The sample size comprised 300 valid respondents, determined based on the total questionnaire items multiplied by ten, aligning with established sampling formulas. To analyze the hypothesized relationships, the study utilized Partial Least Squares Structural Equation Modeling (PLS-SEM), following the procedural guidelines of Ghozali (2021) and Hair et al. (2019). The data underwent rigorous testing, including assessments of reliability, validity, and multicollinearity, before conducting hypothesis testing. The results confirmed that work engagement significantly mediates the effects of organizational innovation and talent management on organizational performance, with all mediation effects supported by high T-values (>1.96). Meanwhile, the influence of HR practices and knowledge management on performance through work engagement showed mixed results. Based on these findings, the research recommends that organizations formulate effective strategies to foster work engagement, thereby improving overall performance. The study contributes to the theoretical understanding of the mediating role of work engagement and offers practical insights for organizational leaders.
Peningkatan Kualitas Layanan pada UMKM King Car Wash melalui Analisis Permasalahan Operasional Yuswardi, Yuswardi; Viona, Chris; Jolinna, Della; Fitri, Flora Erisah; Pujianti , Olivia Pratamaning; Viora , Salsa Maulidya
Social Engagement: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 1 (2025): Desember 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/se.v4i1.11923

Abstract

Kegiatan ini bertujuan untuk menganalisis masalah operasional di King Car Wash, sebuah usaha kecil menengah di Tiban Indah, dan memberikan rekomendasi perbaikan layanan. Masalah utama yang ditemukan meliputi antrean panjang terutama di akhir pekan, hasil pencucian mobil yang tidak konsisten, peralatan yang kurang optimal, kenyamanan ruang tunggu yang rendah, tidak adanya sistem kerja yang jelas, pengelolaan hubungan dengan pelanggan yang kurang baik, serta mekanisme penanganan keluhan yang belum terstruktur. Cara pelaksanaannya meliputi observasi langsung di lapangan, wawancara dengan pemilik usaha, menganalisis kebutuhan pelanggan, serta penyusunan rekomendasi berdasarkan teori manajemen operasi dan kualitas layanan. Hasil menunjukkan bahwa penggunaan teknologi antrian, perbaikan fasilitas ruang tunggu, penyusunan sistem kerja sederhana, pelatihan karyawan, program loyalitas pelanggan, dan penerapan garansi layanan bisa meningkatkan kualitas pelayanan dan kepuasan pelanggan. Rekomendasi ini diharapkan bisa menjadi dasar untuk UMKM meningkatkan daya saing dan keberlanjutan bisnisnya.
Pemberdayaan PT Property Damai Sejahtera dalam Mengelola Antarmuka dan Hubungan Pelanggan untuk Keunggulan Layanan Yuswardi, Yuswardi; Jackson, Jackson; Jasmane, Jasmane; Tan, Gary; Kirana, Alga; Sihombing, Graciel Chrisearnest
Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan Vol. 4 No. 2 (2026): Januari 2026
Publisher : LPPM Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/madani.v4i2.11929

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) di sektor jasa, khususnya bidang properti dihadapkan pada tantangan dalam pengelolaan antarmuka pelayanan, lingkungan layanan, dan hubungan pelanggan sebagai pondasi pembentukan keunggulan layanan. Kondisi tersebut menunjukkan bahwa upaya peningkatan kualitas layanan tidak hanya bergantung pada kemampuan operasional UMKM, tetapi juga pada strategi komunikasi, responsivitas, dan pengalaman pelanggan secara menyeluruh. Penelitian ini bertujuan membantu pelaku UMKM jasa bidang properti dalam mengidentifikasi permasalahan pelayanan yang dihadapi, kemudian memberikan rekomendasi strategi yang dapat diimplementasikan dalam program peningkatan pelayanan. Metode penelitian menggunakan pendekatan partisipatif melalui wawancara dan observasi langsung terhadap proses pelayanan yang berlangsung. Hasil kajian menunjukkan perlunya perancangan strategi yang lebih terarah dalam mengelola antarmuka pelanggan, penyusunan standar pelayanan yang konsisten agar produktivitas dan kualitas layanan dapat terjaga, serta strategi penguatan hubungan dan loyalitas pelanggan. Rekomendasi ini kemudian dirancang ke dalam bentuk strategi operasional yang dapat diimplementasikan oleh UMKM dalam rangka mewujudkan keunggulan layanan.
Antecedent Factors of Organizational Performance in Manufacturing Firms Yuswardi, Yuswardi; Farid, Ridhayati; Oktaviani, Debora
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 16 No. 1 (2026): March 2026
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v16i1.1497

Abstract

This study examines the influence of work-life balance and training on organizational performance within manufacturing firms in Batam, Indonesia. With a focus on human resource dynamics, it highlights how these factors contribute to workplace harmony and employee engagement. A total of 365 employees participated in the research, utilizing a survey-based approach segmented into key areas such as leadership, recognition, work-life balance, training and development, organizational culture, and work engagement. Findings reveal that work-life balance and training significantly enhance employee engagement, which in turn positively affects organizational performance. Conversely, leadership and recognition did not show a direct impact on work engagement, suggesting that organizations must prioritize initiatives that foster work-life balance and invest in employee training for optimal outcomes. The study emphasizes the critical role of employee engagement as a mediator and suggests practical implications for manufacturing firms aiming to enhance their performance through improved human resource management strategies.
Co-Authors Adi Neka Fatyandri Agatha, Jennifer Alvin Henk Saputra Tan Ananda, Anggun Dea Andrean Andrean Andrianus, Lian Angelina Angelina Angeline angeline Angeline Aurellia Anisa Yesika nababan Annisya Mega Dwi Handayani Ardia Putra Ariffendi, Jefri Asri, Dhita Hafizha Astuty, Dessy Budi Harsono Caroline Angelina Charmaine, Charmaine Chrisjunianti Chrisjunianti Christian Christian Cuandra, Fendy Delvian Yosuky Dennys Ng Diah, Rahma Diana Vimalakirti Chow Diva Maharani Effendi Nawawi, Effendi Elisa, Nova Elvin, Said Devi Elvy Tan Fadila, Cut Raisa Fahlevi, Renza Fahlezi, Renza Fathiah Fauzan . Febriani Fajar Wati Felix Santono Fiona Fiona Fitri, Flora Erisah Fitriyani Fitriyani Florensia Sutjali Frankie Saputra Ginting, Rezky Dwiham Hajjul Kamil Handayani, Annisya Mega Dwi Hardianto Hardianto Herawati, Zukira Herman Herman Hestirinaih, Deby Chintia Husaini . Indra Wanto Jackson Jackson, Jackson Jacky Gunadi Jannah, Noraliyatun Jasmane, Jasmane Jennifer Jennifer Jerry, Jerry Jesen Jesen Jessica Jessica Jessica Jessica Jesslyn Clorina Jessy Valencia Jesty Jesty Johanes Prawira Jolinna, Della Kartono, Rico Kevin Kevin Kiftia, Mariatul Kirana, Alga Kosali, Ahmad Yani Lailatul Fitri Lisa Carline Liu Liu, Lisa Carline Mahdarsari, Mayanti Maitimu, Jacky Mardevian, Diva MAURISSA, ANDARA Meliana Meliana Michelle Huang Mon, Muhammad Donal Muhammad Yusuf Mursyidin Mursyidin Nancy Nancy Nathania Jocelyn Naza, Ahlon Nicholas Sunaidi Nirwan Nirwan Oktaviani, Debora Owen Owen Pujianti , Olivia Pratamaning Putri Mayasari rachmah, rachmah Rahmayanti, Cut Rina Ramadhani, Novia Richad, Richad Ridhayati Farid Rina Fajri, Rina Rina Rosadah Roby Tan Sahara, Putri Saputra, Osgood Feriady Darma Sarfilianty Anggiani, Sarfilianty Selina Ng Senly, Senly Sentoso, Antony Setyawan, Agustinus Shely Juniarty Shereen Shereen Sheren Sheren Sihombing, Graciel Chrisearnest Suryanto Suryanto Suyanti Suyanti Suyono Suyono Tan, Cristina Tan, Gary Terisha Azzikr, Fikra Theophilia, Jocelyn tussafara, zahra Tutdini, Nora Valencia, Jessy Valentino, James Vanness Kangnanda Vincent Nicholas Wu Vinvin Evelyn Viona, Chris Viora , Salsa Maulidya Vonnylia Vonnylia Wang, Devlin Wisnu Yuwono Yullyzar Yullyzar