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Journal : Lensa: Jurnal Kependidikan Fisika

Kepuasan Pemangku Kepentingan pada Layanan Manajemen Kelembagaan di Fakultas Penyelenggara Pendidikan Swasta Saiful Prayogi; Agus Muliadi; Baiq Asma Nufida
Lensa: Jurnal Kependidikan Fisika Vol 9, No 2: December 2021
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (594.949 KB) | DOI: 10.33394/j-lkf.v9i2.4837

Abstract

Penelitian ini bertujuan untuk mengeksplorasi kepuasan pemangku kepentingan pada layanan manajemen kelembagaan di Fakultas Sains, Teknik, dan Terapan, (FSTT) Universitas Pendidikan Mandalika. Pemangku kepentingan yang dimaksud adalah pihak internal dan eksternal. Layanan managemen kelembagaan difokuskan pada aspek kepuasan layanan pendidikan mahasiswa, kepuasan sumber daya dosen dan tenaga kependidikan, dan kepuasan mitra kerjasama. Penelitian ini merupakan penelitian survey dimana data dikumpulkan menggunakan kuesioner yang berisi item pernyataan kepuasan layanan pada pemangku kepentingan. Kuesioner divalidasi oleh validator ahli agar dapat digunakan untuk mengukur tingkat kepuasan pemangku kepentingan. Kuesioner kepuasan layanan pendidikan diberikan kepada mahasiswa yang sedang aktif kuliah, kuesioner kepuasan layanan sumber manusia diberikan kepada dosen dan tenaga kependidikan, dan kepuasan layanan kerjasama diberikan kepada mitra kerjasama. Tiap-tiap data layanan kepuasan dianalisis secara deskriptif untuk mengetahui tingkat kepuasan pemangku kepentingan. Hasil studi lebih lanjut disajikan pada artikel ini.Stakeholder Satisfaction in Institutional Management Services at the Faculty of Private Education ProvidersAbstractThis study aims to explore stakeholder satisfaction on institutional management services at the Faculty of Science, Engineering, and Applied, (FSTT) Mandalika University of Education. The stakeholders in question are internal and external parties. Institutional management services are focused on aspects of student education service satisfaction, lecturer and education staff resource satisfaction, and cooperation partner satisfaction. This research is a survey research in which data is collected using a questionnaire containing statements of service satisfaction to stakeholders. The questionnaire was validated by an expert validator so that it can be used to measure the level of stakeholder satisfaction. Education service satisfaction questionnaires are given to students who are actively studying, human resource service satisfaction questionnaires are given to lecturers and education staff, and cooperation service satisfaction is given to cooperation partners. Each service satisfaction data was analyzed descriptively to determine the level of stakeholder satisfaction. Further study results are presented in this article.
Co-Authors AA Sukarso AA Sukarso Ahmad Muzanni, Ahmad Ahmad Rasidi Ahmadi Ahmadi Ali Imran Aliefman Hakim Aliefman Hakim Alwan Mahsul Alwan Mahsul, Alwan Ardiansyah, Bakhtiar Arjun, Mursalin Arifin Arjun, Mursalin Arifin Armansyah Armansyah Armansyah Armansyah Artani, Ifa Candra Asrorul Azizi Atmaja, Gde Dharma Azmi, Irham Bachtiar Ardiansyah Baiq Asma Nufida Baiq Asma Nufida Baiq Mirawati Bakhtiar Ardiansyah Bakhtiar Ardiansyah Bohari, Al Hafifudin Dadang Warta Candra Wira Kesuma Desi Ratnasari Dharmawibawa, Iwan Dody Dorkas Wini Ngailo Eliza Ruwaidah ELIZA RUWAIDAH, ELIZA Fatmawati, Ani Firdaus, Laras Fitriani, Herdiyana futurrahman imran H. Hunaepi Hamidi Hamidi Hamidi Hamidi Hulyadi, Hulyadi Hunaepi, Hunaepi Husnul Jannah I Wayan Karmana, I Wayan Ibrohim Ida Royani Ika Nurani Dewi Imran, Fathurrahman Indra Himayatul Asri Intan Dwi Hastuti Iswari Fauzi Iswari Fauzi Iswari Pauzi iwan Dodi Dharmawibawa Jannah, Husnul Joni Rokhmat Joni Rokhmat Joni Rokhmat Jumadil, Jumadil Kalean, Arman KETUT SUKARMA . Kusuma, Dadang Wartha Chandra Wira Laras Firdaus Laras Firdaus Laras Firdaus Lismaya Dewi, Ni Putu Ety M. Harja Efendi M. Muhali M. Yamin M. Yamin M. Yamin Marhamah Marhamah Masiah Masiah Mirawati, Baiq Muh. Zaini Hasanul Muttaqin Muhammad Asy'ari Muhammad Halqi Muhammad Khairul Wazni Muhammad Khairul Wazni Muhammad Sarjan Muhammad Sarjan Muhammad Sarjan Muhammad Yamin Muhammad Yamin Muhammad Yamin Muhammad Yamin Muhammad Zainul Pahmi MULIA RASYIDI Mulia Rasyidi Mursalin Arifin Arjun NENY ENDRIANA Ngailo, Dorkas Wini Ni Nyoman Sri Putu Verawati Nila Hayati Ningrat, Hadi Kusuma Novi Susilawati, Novi Pauzi, Iswari Pertiwi, Dian Esti Prasetya, Dwi Sabda Budi Prayogi, Saiful Primawati, Sri Nopita Pusaka, Semerdanta Rahmatiah, Rindu Rindu Rahmatiah Rindu Rahmatiah Rinjani, Neni Rohani Rohani Rus, Aipan Sabrun, Sabrun Safnowandi, Safnowandi Saputri, Marina Sarwati Sarwati, Sarwati Satriawan, Rodi Siti Nurhidayati Siti Rabiatul Adawiyah Siti Rabiatul Adawiyah, Siti Rabiatul Soemardiawan, Soemardiawan Sri Nopita Primawati Sri Rahayu Lestari Sri Supiyati, Sri Subagio Subagio, Subagio Subari, Ilham SUCIKA ARMIANI, SUCIKA Sudirman Sudirman Sudirman Sudirman Suhirman Suhirman SUHIRMAN SUHIRMAN Sukarso, Aa Sutarto Sutarto Sutarto Sutarto Taufik Samsuri Teddy Hartawan Tewololon, Veronika Bulu Wardhani, Hilda Aqua Kusuma Wijaya, Lalu Sri Muhlisin Winarsih, Fuji Yuniar Lestarini Yusran Khery Yusran Khery Yusran Khery, Yusran Yusuf Yusuf