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Raniasa Putra
Universitas Sriwijaya
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Journal : JURNAL STUDIA ADMINISTRASI

 1 
Kualitas Pelayanan Program Samsat Setempoh Di Kantor UPT BAKUDA Wilayah Kabupaten Bangka Sudarmawan; Putra, Raniasa; Mohamat, Joko
Jurnal Ilmu Administrasi Negara Vol 6 No 2 (2024): JURNAL STUDIA ADMINISTRASI
Publisher : STISIPOL Pahlawan 12 Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47995/jian.v6i2.241

Abstract

This research aims to analyze and evaluate the service quality of the Samsat Setempoh Program implemented at the UPT BAKUDA Office in Bangka Regency. The Samsat Setempoh Program is a public service innovation that aims to facilitate the community in managing motor vehicle administration. The research uses a qualitative descriptive method by collecting data through observation, in-depth interviews, and documentation studies. The research sample consists of Samsat service officers and service users selected using purposive sampling technique. Service quality analysis was conducted using five SERVQUAL dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that the implementation of the Samsat Setempoh Program at UPT BAKUDA Bangka Regency has been running quite effectively, however, there are still several aspects that need to be improved such as service speed, availability of supporting facilities, and integrated information systems. This research provides recommendations for program development to improve public service quality in the future
Co-Authors - Afrizal Abdul Nadjib Adam, Ryan Ade Kurniawan Adventy, Maria Immaculata Yovita Agus, Azwar Ahmad Luthfi Ahyar Ahyar Akbar, Muhammad Hamka Akhmad Oktariansyah Akil, Ibrahim Akso, Syaparudin Alamsyah - Albert, Jhoni Alfitri Alfitri Alfitri Alfitri Alfitri Andi Al Fatih Andries Leonardo Andries Lionardo Andries Lionardo, Andries Angela Maria Noni Armayani Rusli Arrahman Syafebri Arwin Novansyah Azhar Azhar Azhar Azhar Azhar Azhar BAYUNA, I WAYAN Bekti, Sugeng Prasetyo Chairani, Annisa Larasati Chendra, Rudy Dian Anggraini Eko Aryansyah, Januar Erlangga, Yudha Febrina, Ira Firmansyah, Dimas Ginta Perdana, Fakhruddin Ginting, M. Dipo Delpiero Giri Ramanda Nazaputra Kiemas, Muhammad Harahap, Ferry Hendrasmo, Ignasius Hidayat, Bachtari Alam Imania, Katriza Immaculata Yovita Adventy, Maria Indah Permatasari Iriani, Atrika Januar Eko Aryansah juliantina, juliantina Juliartha, Edward Kencana, Novia Kgs, M. Sobri KGS. M.Sobri Khaidir, Diandes Khairunnas Khairunnas Khoirun Nisyak Kiagus Muhammad Sobri Kiagus Muhammad Sobri Kiagus Muhammad Sobri Kurniawan Kurniawan Lionardo , Andries M. Husni Thamrin M. Nur Budiyanto M. Saleh, Hatta M. Sobri, Kgs M. Sobri, Kgs, Mega Nugraha Mohamat, Joko muftizar, akhmad Muhamad Ikbal Muhammad Abduh Muhammad Husaini Muhammad Nur Budiyanto Muhammad Yusuf Abror Mursalin . Mustain, Akhmad Nabila Shalsabila Najib, Abdul Nisyak, Hoirun Novasari, Romi Oktarian Novita Wulandari Novita, Arie Nur Anggraini, Nur Nur Budiyanto, Muhammad Panca Wijaya Akbar Paulus Israwan Setyoko Permatasari, Yuni Pratiwi, Dina Ayu Prayuda, Hendry Presta, Oscar Devi Priadi, Aris Putra Jaya, Derriansya Putri, Cynthia Azhara Rahmawati, Rahmawati Rinaldo, Rinaldo Rizaldi, Rizaldi Saputra, Ade Candra Sari, Dwi Oktaria Sari, Nurya Hartika Sasfiani, Serly Slamet Widodo Slamet Widodo Sobri, Kgs M. Sobri, Kgs. M. Sobri, KM Sobri, M. Sopyan Hadi Sri Sukanti, Sri Sriati Sriati Sriati, Sriati SUDARMAWAN Utama, M Ramadhi Waspodo, Waspodo Welamsyah, Welamsyah Yudiantoro Yudiantoro