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Journal : GANEC SWARA

ANALISIS SURVEY KEPUASAN MASYARAKAT DALAM PENERAPAN INOVASI LESEHAN PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SUMBAWA BARAT RUDI, RUDI; ZULKIEFLIMANSYAH, ZULKIEFLIMANSYAH; UMAR, UMAR
GANEC SWARA Vol 17, No 4 (2023): Desember 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i4.695

Abstract

This research aims to determine the effectiveness and level of community satisfaction in implementing Smart Era Service Innovations through villages/sub-districts (LESEHAN. This research method uses mixed methods research with qualitative and quantitative approaches, the location or place of this research was carried out at the Population and Civil Registration Service (Dukcapil) of West Sumbawa Regency. The data collection technique used was the questionnaire, interview, observation, informant, event, documentation method. Meanwhile, to obtain more accurate data, data analysis is used, namely carrying out Validity and Reliability Tests, Classical Assumption Tests and Hypothesis Tests. The research results are the use of the Salam Dukcapil application, which is a web-based application accessed via a link by Village and Subdistrict Operators https://salamdukcapilksb.id/login_operator. People come to the village or sub-district office according to their domicile with the requirements which will be processed and sent to Dukcapil by the village operator via the Salam Dukcapil application. Officers at Dukcapil will receive the proposal file via the Salam Dukcapil application. Then they will check, verify and process the file after the documents are complete. , then the officer will send it back to the village. The village will print the document and hand it over to the community receiving the service. The results of the validity and reality tests show that the overall data is valid, but based on the results of the hypothesis test via the T test, the values for the five variables are greater than t table with α 0.05% (dk= N – 2 = 156 – 2) = 1.655, which means H1 : P yx1 ≠ 0 (H1 is accepted, Ho is rejected). The consequence of accepting H1 means that 5 variables have a significant influence on Community Satisfaction with the Implementation of LESEHAN Innovation at the West Sumbawa Regency Population and Civil Registration Service. The effectiveness of using the Salam Dukcapil application in implementing Lesehan innovation has been running effectively. The final conclusion is that by wanting to use 5 indicators, namely requirements, system, time, performance and facilities and infrastructure, the community will be able to understand the characteristics of the country and civil registration will be greatly facilitated through the innovation of village/kelurahan Era Smart Services (LESEHAN).
Co-Authors A Halim Abdul Khalik Abdul Malik Adilah, Nisa Afen Prana Utama Afila, Amanda Aldiansyah, Aldiansyah Alibas, Sitti Fadlia Alviona, Vidya Ame, Ame Amran, Yusuf Annisa, Fatimah Anthonius Palimbong Apriliani, Elsa Nur Aribowo, Aretha Sarah Arisandy, Desi Arwin Halim Ashari, Azis Assalam, Salman Ayu Puspitarini, Diah Azis, Fatimah Bachtiar H. Simamora Bahtiar Hadjamati Basit, Abd. Budi, Ikhsan Cenlavender, Belen Clara Agatha, Priscilla Cono, Titi Hawanda Metania Daniel Tato Bandhaso, Daniel Tato Deddy Kurniawan Dewi Ratnasari Dharmawan, Marcel Hendri Dian Triadiawarman, Dian DJONI DJONI Edy Putra, Edy Eka Purwanda Emilda, Emilda Endi Rustandi Fachry Abda El Rahman Fadhlurrohman, Mochammad Iqbal Fajar Maulana Jaya Saputra, Muhammad Fatmawati, Fatmawati Fatwati, Siti Rohma Fauzi, Riza Sukma Febtian Cendradevi Nugroho Greis, Greis Handayanti, Luthfi Hapid Hapid, Hapid Harly Toindo Hasanah, Sofiatul Helmiannoor, Helmiannoor I Gusti Ayu Putu Desy, Rohana Ihsani, Nisa Indradi, Donny Indrayogi, Indrayogi Indrayogi, Indrayogi Indriyani, Cunani Iqbal Fadhlurrohman, Mochammad Irawan, M D ismail, Yulan Ismawati, Rini Izhar Salim Jamaludin . Januarika, Januarika Jaquilyn Valinsim Jemmy Rumengan Juwairiyah, Siti Karan, Raj Karim, Febriyanti Kurniasari, Astrid Kurniawan, Joshua Kurniawati, Nevi Kuspuji C.B. Wicaksono, Kuspuji C.B. La Sarido, La Larisu, Zulfiah Lestari, Dewi Indah Lica, Angel M. Ada Rifqi Avicena Mahaputera, Pramadio Marcellina, Cindy Marsudi Utoyo Massyat., Muhammad Mauluddin, Mauluddin Megawati Sinaga, Laura Milano, Chika Mirnawati Dewi, Mirnawati Muhaimin Muhaimin Muhammad Ikbal Muhammad Nawir Muslimin, Eviliona Nasution, Nurhana Afrida Nathaniel, Fernando Nurain Israfil Nurfitriani, Astri Nurhayati, Maya Nurhidayati Nurhidayati NURLIANA NURLIANA Oktavia, Chica Permadi, Aisyah Pertiwi, Erse Drawana Pratama, Rega Andira Prawesti, Putri Pujiono, Sheryn Putra Utama, Aris Putri, Siti Nurzulbaeni Yanti Rahmayani, Fitri RAJIP MUSTAFILLAH RUSDIYANTO Ramadhani, Bulan Suci Ranuang, Trianto Ratna, Riana Retno Setiowati Ria Andjarwati Riche Riche Rohma Fatwati, Siti Rustandi, Endi Said, Sugira Samara, Trisha Saputra, Eka Kurnia Saputra, Satrio Sahban Saputra, Wawan Edi Satriawan, Bambang Satyanegara, William Gilbert Setyaningsih, Ryna Shokheh, Mukhammad Siregar, Y H Sri Agustini Subhakti Prawira Raharja, Didik Suhaeli, Eli Sukaryo Sukaryo Sulfiani, Sulfiani sulistyaningtyas, farah Suryadin, Tatang Talitha Aisyatul Chasanah Tandean , Vincent Noris Tandiono, Chandra Tardiansah, Dede Tedi Taufik Iskandar Theresia Avila Kurnia Umar Umar Umar, Abdul Umar, Indriani Umar, Nadia Urfan, Urfan Utama, Aris Putra Widarma, A Yohanes Bahari Yohanes Firmansyah Yudha, Brio Alfatihah Rama Yusniarita, Yusniarita Zakinah, Nurul Zulkieflimansyah Zulkieflimansyah