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All Journal Journal of Consumer Science JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara Jurnal Komunikasi Warta Penelitian Perhubungan Jurnal Bisnis dan Akuntansi Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Ilomata International Journal of Management Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Manajemen Mandiri Saburai (JMMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin Jurnal Manajemen dan Pemasaran Jasa Journal of Business Studies and Management Review IIJSE JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Business, Management & Accounting Journal Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Warta Penelitian Perhubungan
Juliater Simamarta
Institut Transportasi Dan Logistik Trisakti
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Journal : Jurnal Manajemen Pelayanan Publik

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Customer Satisfaction and Logistics Company Reputation through Supply Chain Disruption Management Saribanon, Euis; Simarmata, Juliater; Yuliantini, Yuliantini; Wardana, Aditya; Ramdhany, M.Arief
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.51109

Abstract

Operations and supply chains of logistics companies can be disrupted by unplanned or unanticipated events. The purpose of this study is to determine the description of SCDM, customer satisfaction, and reputation of logistics companies in Jakarta, and to confirm the direct and indirect effects of SCDM on customer satisfaction and reputation of logistics companies in Jakarta. This research uses quantitative research methods. This study uses a questionnaire with a Likert scale with intervals of 1-9. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The findings of this study are (1) SCDM positively affects customer satisfaction; (2) SCDM affects corporate reputation directly and through customer satisfaction; and (3) customer satisfaction affects corporate reputation. Logistics companies can focus on the flexibility aspect of SCDM to adapt quickly to changes in demand or supply activities. In strengthening customer satisfaction, logistics companies need to emphasize the communication aspect, especially in ensuring the effectiveness of communication with consumers so that the level of customer satisfaction can be maintained and even improved. Reputation logistics companies can focus on the innovation aspect by utilizing advanced technologies such as artificial intelligence and automation to improve the efficiency and accuracy of overall supply chain management.
Co-Authors Achmad Achmad Aditya Wardana, Aditya Agus Setiawan Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Anggara, Dian Christopher Ari Sulistyowati, Ari As'siddiq, Imam Bahdi Bahmi, Yulizen Banjarnahor, Astri Rumondang Baskoro, Dian Anom Boy Hutabarat, Sunny Brahmantyo, Agung Bramulya ikhsan, Ridho Budi Karyono, Aris Buyle, Sven Chaerudin, Irwan Chairuddin , Irwan Charles A.N Charles A.N, Charles Dessy Winiastuty, Nuraini Dewulf Wouter Didiet Rachmat Hidayat Dinar Dewi Kurnia Edi Abdurachman Endang Hariningsih, Endang Endang Sugiharti, Endang Erick Fernando B311087192 Euis Saribanon, Euis Fachrial, Peppy Fajar Tirtafadhitya Farisyi, Sofwan Febrian, Wenny Desty Febry Chairuddin Damien Gratia Atanka Barus, Gratia Atanka Gugat, Rudi Max Damara Gultom, Simon Handrikovaro, Mario Hariri, Muhammad Haris Haris, Haris Hartiwi Prabowo Hartiwi Prabowo, Hartiwi Hasurungan Silalahi, Martogi Heryadi, Muhammad Heri Hidayaatullah, Mukhlis Hidayat, Didiet Rachmat Husna, Selma Novaliza Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Indra Pasau, Yusuf Indrawan, Rully Indriyati Indriyati Jermanto Setia Kurniawan Kadarisman, Muh Koharudin, Muhammad Laba, I Ketut Lupiyoadi, Rambat M. Arief Ramdhany Marthaleina Ruminda Sitorus Matagiwa, Parabil Meianto, Subangkit Muhammad Fikri Muhammad Resky Munandar, Aries Mustika Sari, Mustika Nelson Len Togas Nelson Len Togas, Nelson Len Nofrisel, Nofrisel Nugraha, Bharata Nur Aryanzah, Dany Nuraini Sari, Nuraini Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Oktavia Rini, Ade Olfebric, Olfebric Ozali, Imam Permana, Verry Rizki Pradana, Madi Prakoso, Otto Sugiharto Pramana, Aditya Prasadja Ricardianto, Prasadja Primadi Candra Susanto Putro, Mego Setyo R. Didiet Rachmat, R. Didiet Rafi, Salahudin Rezty Fauziah Novianty Ridho Bramulya Ikhsan Rosabel Renaningtyas, Eileen Sandriana Marina Sanjaya, Hendri Aka Saputra, Candra Mardhika Sarinah Sarinah Setia Kurniawan, Jermanto Siahaan, L.Denny Simarmata, Andre Yosafat Simarmata, Jean Sabastian Simarmata, Jean Sebastian Simarmata, Jeremy Ephraim Siska Amonalisa Silalahi Siti Annisa Wahdiniawati, Siti Annisa Siti Zubaidah Sitorus, Binsar Renold Situmorang, Ben Ony Hottua Soekirman, Atong suryawan, ryan firdiansyah Suvittawat , Adisak Tampubolon, Manahan Unggu, Winneth Tamake VERONICA VERONICA Wardhani, Anindita Galuh Winarko, Danus Wouter, Dewulf Wynd Rizaldy Yana Tatiana, Yana Yosafat, Andre Yosi Pahala, Yosi Yudistiawan, Yudistiawan Yulianti Keke Yuliantini Yuliantini Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty, Yuniarty Zainal, Munawaroh Zulfa Fitri Ikatrinasari