Article Per Year (5 Year)
p-Index From 2020 - 2025
6.164
P-Index
This Author published in this journals
All Journal Journal of Consumer Science JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara Jurnal Komunikasi Warta Penelitian Perhubungan Jurnal Bisnis dan Akuntansi Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Ilomata International Journal of Management Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Manajemen Mandiri Saburai (JMMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin Jurnal Manajemen dan Pemasaran Jasa Journal of Business Studies and Management Review IIJSE JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal
Juliater Simamarta
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

Published : 56 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 56 Documents
Search

 1   2   3   4   5 
Determination of the Number of Flights and Passengers, Promotion and Marketing, and Retail Availability of Aero and Non-Aero Targets at Raja Haji Fisabilillah Tanjung Pinang Airport Brahmantyo, Agung; Simarmata, Juliater
Dinasti International Journal of Management Science Vol. 6 No. 1 (2024): Dinasti International Journal of Management Science (September - October 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i1.2475

Abstract

The article on determining the number of flights and passengers, promotion and marketing and retail availability of aero and non-aero targets at Raja Haji Fisabilillah Tanjung Pinang Airport is a scientific literature review article within the scope of marketing management science. This article aims to create a hypothesis regarding the relationship between factors, which can then be used for further research in the field of human resource management. Descriptive qualitative research methodology was used in this research. The data used in this research comes from previous research which is still relevant to the current investigation. Data was collected from leading academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The findings of this research are as follows: 1) The number of flights and passengers influences the aero and non-aero targets at Raja Haji Fisabilillah Tanjung Pinang Airport; 2) Promotion and Marketing influence aero and non-aero targets at Raja Haji Fisabilillah Tanjung Pinang Airport; and 3) Retail availability influences aero and non-aero targets at Raja Haji Fisabilillah Tanjung Pinang Airport.
Determinants of Passenger Service Quality and Avsec Job Satisfaction: Analysis of Compensation, Organizational Commitment and Career Path Ahmad, Zaini; Fikri, Muhammad; Simarmata, Juliater; Susanto, Primadi Candra
Dinasti International Journal of Management Science Vol. 6 No. 2 (2024): Dinasti International Journal of Management Science (November - December 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i2.2479

Abstract

The article on determinants of passenger service quality and Avsec job satisfaction: compensation analysis, organizational commitment and career path is a scientific literature review article within the scope of human resource management science. This article aims to create a hypothesis regarding the relationship between factors, which can then be used for further research in the field of human resource management. Descriptive qualitative research methodology was used in this research. The data used in this research comes from previous research which is still relevant to the current investigation. Data was collected from leading academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The findings of this research are as follows: 1) Compensation influences the quality of passenger service; 2) Organizational commitment influences the quality of passenger service; 3) Career level influences the quality of passenger service; 4) Compensation influences Avsec job satisfaction; 5) Organizational commitment influences Avsec job satisfaction; 6) Career level influences Avsec job satisfaction; and 7) The quality of passenger service influences Avsec job satisfaction.
Analysis of Determining Service Products for Soekarno Hatta Airport Terminal 3 Sanjaya, Hendri Aka; Unggu, Winneth Tamake; Simarmata, Juliater
Dinasti International Journal of Management Science Vol. 6 No. 2 (2024): Dinasti International Journal of Management Science (November - December 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i2.2481

Abstract

The analysis article for determining service products at Soekarno Hatta Airport Terminal 3 is a scientific literature review article within the scope of marketing management science. The purpose of writing this literature article is to create a hypothesis regarding the relationship between factors, which can then be used for further research in the field of human resource management. Descriptive qualitative research methods were applied in this research. The data used in this research comes from previous research which is still relevant to the current investigation. Data was obtained from credible academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and reputable journals. The findings of this research are as follows: 1) Market needs influence the determination of service products at Terminal 3 of Soekarno Hatta Airport; 2) Market trends influence the determination of service products at Terminal 3 of Soekarno Hatta Airport; and 3) Branding influences the determination of service products at Terminal 3 of Soekarno Hatta Airport.
Pengaruh Beban Kerja, Disiplin Kerja, dan Kompensasi Kerja Terhadap Kinerja Helicopter Landing Officer Meianto, Subangkit; Simarmata, Juliater; Tatiana, Yana
WARTA ARDHIA Vol 50, No 1 (2024)
Publisher : Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v50i1.549.7-15

Abstract

Helikopter merupakan sarana penting dalam transportasi pekerja di lepas pantai. Salah satu petugas yang terkait dengan helikopter ini adalah helicopter landing officer (HLO) yang bertugas mengarahkan helikopter saat lepas landas dan mendarat. Petugas HLO di PT Pertamina Hulu Energi Offshore North West Java (PHE ONWJ) biasanya juga mempunyai tugas lain misalnya sebagai operator crane, petugas pemadam kebakaran, dan sebagainya sehingga beban kerjanya perlu untuk senantiasa dipantau agar tetap dapat menjalankan tugas HLO dengan baik. Penelitian ini ditujukan untuk menganalisis pengaruh beban kerja, disiplin kerja, dan kompensasi kerja terhadap kinerja personel helicopter landing officer pada heliport PT Pertamina Hulu Energi Offshore North West Java (PHE ONWJ). Penelitian menggunakan metode kuantitatif, dengan menggunakan sampling jenuh sebanyak 65 responden. Pengumpulan data dilakukan melalui kuesioner, sementara analisis data menggunakan metode statistik inferensial untuk menguji hubungan antarvariabel dan efek mediasi. Hasil penelitian menunjukkan bahwa disiplin kerja berpengaruh signifikan terhadap kinerja, sementara beban kerja tidak memiliki pengaruh langsung yang signifikan terhadap kinerja. Namun, kompensasi ditemukan memediasi sebagian hubungan antara beban kerja dan kinerja. Sebaliknya, tidak ditemukan pengaruh mediasi kompensasi pada hubungan antara disiplin kerja dan kinerja. Hubungan antara disiplin kerja, beban kerja, dan kompensasi juga menunjukkan adanya pengaruh signifikan. Penelitian ini memberikan kontribusi praktis dengan menyarankan perusahaan untuk memperhatikan beban kerja dan kompensasi guna meningkatkan kinerja HLO. Selain itu, hasil ini dapat menjadi referensi bagi Direktorat Jenderal Perhubungan Udara dalam menyusun kebijakan yang lebih komprehensif terkait pengelolaan personel HLO di Indonesia.
Understanding Customer Perception of Airline Service Quality and Brand Image: A Pathway to Loyalty and Repurchase Intentions Banjarnahor, Astri Rumondang; Simarmata, Juliater; Gugat, Rudi Max Damara; Prakoso, Otto Sugiharto; Yosafat, Andre
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.5971

Abstract

This study investigates how customer perceptions of service quality and airline brand image affect customer loyalty and intentions to repurchase. By employing a systematic literature review (SLR) method in line with the PRISMA protocol, the research examines 50 articles indexed in Scopus that pertain to customer perceptions in the airline sector. The results indicate that favorable perceptions of service quality significantly impact brand image, thereby promoting customer loyalty and repurchase intentions. Mediating factors such as "brand love," "passenger loyalty," and "positive word of mouth" are essential in reinforcing these connections. Additionally, the study presents a conceptual framework for airlines to develop more effective strategies aimed at improving customer loyalty. This research not only addresses theoretical gaps but also provides practical insights for enhancing airline service strategies that yield long-term benefits for customer loyalty.
Analysis Of Marketing Communication Activities In Increasing Brand Equity Of Lion Air Airline Keke, Yulianti; Veronica, Veronica; Silalahi, Siska Amonalisa; Simarmata, Juliater; Husna, Selma Novaliza
Jurnal Komunikasi Vol. 16 No. 1 (2024): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v16i1.26842

Abstract

Lion Air is a minimal expense transporter carrier and the biggest commercial aircraft in Indonesia. The Lion Air application on the Google Play Store and AppStore gets a low rating compared to other airlines, Lion Air's social media is less well known among the public and the low number of followers on Lion Air's social media compared to other airlines' social media and many comments containing complaints and Unanswered questions on Lion Air's Instagram page have resulted in a decline in Lion Air's Top Brand Index in the airline category over the last few years, so it is necessary to carry out appropriate marketing communications for Lion Air. The marketing communications carried out by Lion Air are expected to increase the airline's brand equity, so this research was conducted to determine and investigate the impact of web-based and electronic verbal entertainment (e-WOM) promotion exercises on the brand value of the airline Lion Air. This exploration uses quantitative techniques using multiple linear regression methods with a total of 140 respondents. The consequences of investigating the impact of marketing communication activities via social media and electronic word of mouth (e-WOM) together on the brand value of Lion Air airlines show the strong relationship between marketing communications via social media, electronic word of mouth and brand equity.
The Role of E-Service Quality and Price Perception: Key to Increasing Loyalty through Consumer Satisfaction Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 2 (2025): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i2.3941

Abstract

Purpose: This study aims to analyse the effect of E-Service Quality and Price Perception on consumer loyalty, with consumer satisfaction as a mediating variable. Methodology/Approach: In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. The sampling process used the Roscoe technique and the probability sampling method. This survey was used to test the validity and reliability of the instrument and to test the hypothesis to identify the direct and indirect effects between research variables. The study indicates that e-service quality directly affects customer satisfaction and loyalty. Results/Findings: Price perception plays an important role in shaping customer satisfaction and loyalty, where customers who consider prices fair and in line with the value, they receive are likely to feel higher Satisfaction and stronger loyalty. Satisfaction, in turn, acts as a mediator, increasing the positive impact of e-service quality and price perception on loyalty.Conclusions: E-service quality and price perception significantly influence customer satisfaction and loyalty, with satisfaction acting as a mediator in strengthening these relationships. Businesses must enhance service reliability, responsiveness, and user-friendliness while ensuring competitive and transparent pricing to improve customer retention. Implementing data-driven strategies, proactive communication, and technological innovations will further sustain long-term customer satisfaction and loyalty.Limitations: The study only focuses on the logistics sector (J&T and JNE), so the results may not apply to other industries.Contribution: Highlights the relevance of the Expectancy Disconfirmation Theory (EDT) in digital services.
Marketing Strategy for Offshore Support Vessels (OSVs) in Indonesia Laba, I Ketut; Simarmata, Juliater
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 10, No 2 (2024): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i2.1908

Abstract

This research explores the marketing strategies and operational improvements of PT. Pertamina Trans Kontinental (PTK) in Indonesia's offshore support vessels industry using a qualitative method for in-depth analysis. The study focuses on product differentiation, flexible pricing, and digital marketing, demonstrating how these strategies enhance PTK's competitive edge. A SWOT analysis identifies PTK's strengths, weaknesses, opportunities, and threats, offering valuable insights for industry practitioners. However, the research is limited to PTK and the Indonesian offshore support vessels market, potentially not fully capturing the dynamics of non-captive markets or other regions. Future studies should expand the scope to include external variables and address the challenges of technology implementation and market changes, ensuring the long-term relevance of the findings.
Asuransi Sebagai Pengalihan Risiko bagi Siswa SMK di Jakarta Timur Nasution, Nursery Alfaridi S; Octaviani, Reni Dian; Pahala, Yosi; Simarmata, Juliater; Sari, Mustika
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 2 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April - Juni 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i2.482

Abstract

Jumlah kendaraan pribadi di Indonesia meningkat setiap tahunnya, peningkatan tersebut di dominasi oleh sepeda motor. Sayangnya, hal ini juga diikuti oleh meningkatnya jumlah kecelakaan kendaraan bermotor khususnya sepeda motor di Indonesia, yang korbannya di dominasi oleh generasi muda. Sosialisasi ini dilakukan untuk memberikan informasi lebih jelas tentang asuransi yang dapat mengalihkan risiko ketika terjadi kecelakaan lalu lintas. Pada sosialisasi tersebut ditemukan bahwa belum banyak peserta yang memahami asuransi kecelakaan. Melalui sosialisasi ini, diharapkan generasi muda memahami manfaat perlindungan finansia yang diperoleh. Sehingga, peserta sosialisasi dapat membuat keputusan yang cerdas tentang melindungi keluarga, aset, dan diri mereka sendiri. Selain itu, juga mengajarkan generasi muda tentang manajemen risiko, pentingnya perencanaan keuangan, dan membiarkan mereka melihat masa depan dengan lebih percaya diri.
Penanaman Mangrove Sebagai Upaya Pengurangan Emisi Karbon dan Peningkatan Kesadaran Ekosistem Di kawasan Pesisir Pantai Simarmata, Juliater; Rahmawati, Aisyah; Chaerudin, Irwan; Gultom, Simon; Simarmata, Jeremy Ephraim; Simarmata, Jean Sabastian
Jurnal Abdimas Transportasi & Logistik Vol. 5 No. 1 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v5i1.1948

Abstract

The difficulties Indonesia's logistics and transportation industry faces in cutting carbon emissions in the face of rising air pollution and the destruction of coastal ecosystems are the driving force behind this community service project. As a natural remedy, mangrove planting seeks to enhance community well-being, preserve coastal ecosystems, and absorb carbon. On August 28, 2024, instructors and students from the Trisakti Institute of Transportation and Logistics participated in this activity at Jakarta's Angke Kapuk Mangrove Area. The 200 mangrove seedlings will be planted as part of the implementation strategy, which also includes socialization on the value of preserving the mangrove ecosystem and initial preparation, education, planting, and closing. The activity's outcomes demonstrated that participants were very enthusiastic and that their understanding of the importance of mangroves in mitigating climate change had grown. As a result, this project effectively met its primary objectives of lowering carbon emissions and increasing public awareness of the value of protecting the environment, creating the possibility of future conservation cooperation.
Co-Authors Achmad Achmad Aditya Wardana, Aditya Agus Setiawan Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Anggara, Dian Christopher Ari Sulistyowati, Ari As'siddiq, Imam Bahdi Bahmi, Yulizen Banjarnahor, Astri Rumondang Boy Hutabarat, Sunny Brahmantyo, Agung Bramulya ikhsan, Ridho Budi Karyono, Aris Buyle, Sven Chaerudin, Irwan Chairuddin , Irwan Charles A.N Charles A.N, Charles Dessy Winiastuty, Nuraini Dewulf Wouter Didiet Rachmat Hidayat Dinar Dewi Kurnia Edi Abdurachman Endang Sugiharti, Endang Erick Fernando B311087192 Euis Saribanon, Euis Fachrial, Peppy Fajar Tirtafadhitya Farisyi, Sofwan Febrian, Wenny Desty Febry Chairuddin Damien Gugat, Rudi Max Damara Gultom, Simon Handrikovaro, Mario Hariri, Muhammad Haris Haris, Haris Hartiwi Prabowo Hartiwi Prabowo, Hartiwi Hasurungan Silalahi, Martogi Heryadi, Muhammad Heri Hidayaatullah, Mukhlis Hidayat, Didiet Rachmat Husna, Selma Novaliza Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Indra Pasau, Yusuf Indrawan, Rully Indriyati Indriyati Jermanto Setia Kurniawan Kadarisman, Muh Koharudin, Muhammad Laba, I Ketut Lupiyoadi, Rambat M. Arief Ramdhany Marthaleina Ruminda Sitorus Matagiwa, Parabil Meianto, Subangkit Muhammad Fikri Muhammad Resky Munandar, Aries Mustika Sari, Mustika Nelson Len Togas Nelson Len Togas, Nelson Len Nofrisel, Nofrisel Nugraha, Bharata Nur Aryanzah, Dany Nuraini Sari, Nuraini Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Oktavia Rini, Ade Ozali, Imam Permana, Verry Rizki Pradana, Madi Prakoso, Otto Sugiharto Pramana, Aditya Prasadja Ricardianto, Prasadja Primadi Candra Susanto Putro, Mego Setyo R. Didiet Rachmat, R. Didiet Rafi, Salahudin Rezty Fauziah Novianty Ridho Bramulya Ikhsan Rosabel Renaningtyas, Eileen Sandriana Marina Sanjaya, Hendri Aka Saputra, Candra Mardhika Sarinah Sarinah Setia Kurniawan, Jermanto Siahaan, L.Denny Simarmata, Andre Yosafat Simarmata, Jean Sabastian Simarmata, Jeremy Ephraim Siska Amonalisa Silalahi Siti Annisa Wahdiniawati, Siti Annisa Siti Zubaidah Sitorus, Binsar Renold Soekirman, Atong suryawan, ryan firdiansyah Suvittawat , Adisak Tampubolon, Manahan Unggu, Winneth Tamake VERONICA VERONICA Wardhani, Anindita Galuh Winarko, Danus Wouter, Dewulf Wynd Rizaldy Yana Tatiana, Yana Yosafat, Andre Yosi Pahala, Yosi Yudistiawan, Yudistiawan Yulianti Keke Yuliantini Yuliantini Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty, Yuniarty Zainal, Munawaroh Zulfa Fitri Ikatrinasari