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All Journal Journal of Consumer Science JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara Jurnal Komunikasi Warta Penelitian Perhubungan Jurnal Bisnis dan Akuntansi Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Ilomata International Journal of Management Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Manajemen Mandiri Saburai (JMMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin Jurnal Manajemen dan Pemasaran Jasa Journal of Business Studies and Management Review IIJSE JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Business, Management & Accounting Journal Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Warta Penelitian Perhubungan
Juliater Simamarta
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Transformasi Peran Santri sebagai Wirausahawan Muda: Studi Kasus Budidaya Lebah dan Distribusi Produk Pesantren Simarmata, Juliater; Lupiyoadi, Rambat; Saribanon, Euis; Sihombing, Sarinah; Chairuddin , Irwan; Bramulya ikhsan, Ridho
Proletarian : Community Service Development Journal Vol 3 No 1 (2025): May 2025
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/proletariancomdev.v3i1.263

Abstract

Kegiatan Pengabdian kepada Masyarakat ini dilaksanakan untuk mengatasi keterbatasan pengetahuan dan keterampilan santri dalam mengelola usaha produktif di Pesantren Raudhatul Qur’an 1 Klaten, khususnya pada bidang budidaya lebah madu dan distribusi produk. Pesantren memiliki potensi sumber daya lokal, namun belum didukung oleh sistem kewirausahaan dan distribusi yang terstruktur. Untuk menjawab permasalahan tersebut, program ini dirancang dengan pendekatan edukatif partisipatif melalui empat tahapan utama: penyuluhan, pelatihan, pendampingan, dan evaluasi. Kegiatan dilaksanakan oleh tim dosen dari Institut Transportasi dan Logistik Trisakti berkolaborasi dengan Universitas Indonesia dan Binus Online. Hasil program menunjukkan peningkatan signifikan dalam pemahaman dan keterampilan santri terkait pengelolaan budidaya lebah dan distribusi produk secara mandiri, termasuk dalam pengemasan, penentuan harga, dan pemanfaatan media sosial sebagai sarana pemasaran. Salah satu luaran penting dari kegiatan ini adalah terbentuknya unit produksi dan sistem distribusi internal yang memungkinkan pesantren memasarkan produk madu secara daring dan melalui kerja sama dengan mitra lokal. Kolaborasi lintas institusi terbukti efektif dalam membangun fondasi kewirausahaan berbasis pesantren. Hasil kegiatan ini penting sebagai model replikatif bagi pemberdayaan ekonomi pesantren lain yang memiliki potensi serupa.
Analysis of Coaching, Organizational Culture, and Performance Appraisal of Employee Productivity in High School: Literature Review Susanto, Primadi Candra; Simarmata, Juliater; Febrian, Wenny Desty; Sulistyowati, Ari; Wahdiniawati, Siti Annisa; Suryawan, Ryan Firdiansyah
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 2 (2023): Dinasti International Journal of Education Management and Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i2.2335

Abstract

The purpose of this study act as a guide or guideline for researchers in designing methodologies, collecting data, analyzing results, and interpreting findings and also provides clear direction and focus to researchers, thus ensuring that the study is relevant and useful. This research employs a qualitative research approach by the researcher. Qualitative methods are essentially exploratory research techniques used to investigate the causes, perspectives, and opinions to address research questions. The selection of this qualitative research approach is appropriate. Data collection for this research will be conducted from primary and secondary sources. The researcher collects primary data to address research questions through a review of scholarly works, journals, books, websites, and blogs used in this study. Effective coaching is key to improving employee skills, motivation, and performance. A purposeful and focused coaching program can help employees overcome challenges, develop potential, and achieve their goals more effectively. A positive and inclusive organizational culture creates a motivating, collaborative, and productive work environment. By promoting values such as trust, cooperation, and innovation, organizations can increase employee engagement and create a foundation for long-term success. Organizational culture, and performance appraisals, organizations can create a work environment that supports, motivates, and enables employees to reach their full potential. Keywords: Coaching, Organizational Culture, Performance, Employee Productivity
Analysis of Warehouse’s Performance (Shipping, Order Picking, Storage, Putaway, Receiving) to Achieve Effective and Efficient Performance (Financial, Productivity, Utilization, Quality, Cycle Time) Simarmata, Andre Yosafat; Simarmata, Juliater
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2412

Abstract

Warehousing plays a pivotal role in ensuring the smooth flow of materials and spare parts to support production processes. The efficiency and reliability of warehouse operations significantly impact overall company operations, enhancing their reliability, effectiveness, and efficiency. Achieving optimal performance relies on various interconnected factors, with one crucial aspect being the enhancement of warehouse performance. Employing methodologies such as Analytical Hierarchical Process (AHP), Key Performance Indicators (KPIs), and Standard Normalization (S-NORM) aids in data processing and evaluation. For instance, PT XYZ Café Indonesia's warehouse in Jakarta utilizes 25 KPIs, divided into categories like Receiving, Putaway, Storage, Order Picking, and Shipping, each containing 5 KPIs. Analysis reveals 10 KPIs in the green category, signaling satisfactory performance, while 11 fall into the yellow category, indicating areas for improvement, and 4 are in the red category, signifying critical areas requiring immediate attention. Utilizing the S-Norm De Boer method for performance evaluation, the Jakarta warehouse achieves a performance index of 93.20335, meeting expected performance levels. However, there's a need for targeted improvements in KPIs categorized as yellow or red to enhance overall warehouse efficiency and effectiveness. Keywords : Efficient; AHP; KPI; Warehouse; Effective ; S-No
The Influence of Service Quality, Price, Location, Promotion, and Product Quality on Business Partner Satisfaction in Public Areas at Terminal 3 of Soekarno-Hatta Airport PT Angkasa Pura II (Study of Business Partners in 2023 at Soekarno-Hatta Airport) Putro, Mego Setyo; Simarmata, Juliater; Rafi, Salahudin
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2501

Abstract

This research explores the new strategy adopted by PT Angkasa Pura II as an airport operator to innovate to increase business partner satisfaction in the Departure Public Area of Terminal 3 of Soekarno-Hatta Airport through multiple regression research methods. This research identifies the potential for increasing business partner satisfaction with PT services. Angkasa Pura II, PT Angkasa Pura II through the Commercial Division so that they can run business directly, especially in the Departure Public Area of Terminal 3 of Soekarno-Hatta Airport. By improving service and evaluating commercial aspects, it is hoped that it will be directly proportional to increasing business partner satisfaction PT Angkasa Pura II, This research was carried out through 2 stages of analysis, namely instrument analysis which included validity and reliability tests, and Multiple Regression Analysis. Based on the results of the analysis, it was found that service and price simultaneously or together influence partner satisfaction in the Departure Public Area of Terminal 3 of Soekarno-Hatta Airport by 65%. Based on this data, opportunities to increase business partner satisfaction can still be possible by increasing competence and adjusting commercial aspects or changing business models carried out by PT Angkasa Pura II. Keywords: Business Partner Satisfaction, Terminal 3, Validity Test, Reliability Test, Multiple Regression
The Influence of Marketing Strategy Through Social Media on Retail Business Partner Satisfaction at Soekarno-Hatta Airport Pramana, Aditya; Simarmata, Juliater; Ricardianto, Prasadja
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2502

Abstract

This study aims to analyze the effect of the independent variables                               (media interactivity, recommending affordance, immersion experience, and credibility perception) on the dependent variable (intention to continue use). Respondents in this study focused on business partners who use airports service company social media. The data used in this study is primary data that comes directly from the object of research. The research sample was selected using a purposive sampling method in order to obtain 150 respondents as the sample. The data analysis used to test the hypothesis is Partial Least Square SmartPLS 4 software PLS-SEM. The results showed that the independent variables (media interactivity, recommending affordance, immersion experience, credibility perception) had a positive effect on the dependent variable (intention to continue use). The results of this study also provide information that the existence of social media for airport service companies will increase the company’s initiative in making breakthroughs in innovation and development of its social media. In addition, social media increases the efficiency of a company, including reducing the burden of communication costs, and can also reduce research costs because social media makes it easy to conduct direct surveys of business partners. With social media, it can also increase the loyalty of retail business partners to airport service companies (brands) that they own.
Comparative Study of Regional Development Before and After The Trans Sumatera Toll Road (Case Study Lampung Province) Haris, Haris; Indrawan, Rully; Simarmata, Juliater; Ikatrinasari, Zulfa Fitri
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2679

Abstract

The Central Statistics Agency (BPS) records that the economic growth in Lampung Province has experienced a lower growth rate compared to the national economic growth. This condition is exacerbated by the lack of development in existing infrastructure, especially provincial roads that have suffered severe damage. In this context, the provision of toll road infrastructure becomes crucial in regional development as it serves as a means to facilitate and support community activities. This study aims to analyze the differences in the Gross Regional Domestic Product (GRDP) of transportation and warehousing, tourism, agriculture, forestry and fisheries, Regional Original Income (PAD), and economic growth of districts in Lampung Province before and after the existence of the Trans-Sumatra Toll Road. The research method used is a quantitative approach using five variables, namely Transportation and Warehousing, Tourism, Agriculture, Forestry and Fisheries, Regional Original Income, and Economic Growth. Secondary data related to these variables were collected, especially those related to transportation and warehousing, tourism, agriculture, forestry and fisheries, regional original income, and economic growth. The study involved six Districts/Cities in Lampung Province traversed by the Trans-Sumatra Toll Road, namely South Lampung, Central Lampung, Mesuji, Pesawaran, Tulang Bawang, and West Tulang Bawang. Observation samples were collected for 4 years before and 4 years after the existence of the Trans-Sumatra Toll Road for the period 2015-2022. The collected data was then processed using SPSS Ver. 26 software. The results of the study indicate that the existence of the Trans-Sumatra toll road in several districts of Lampung Province has a significant impact on various economic sectors and Regional Original Income (PAD). The presence of significant average differences indicates that the Trans-Sumatra toll road has had a considerable impact on the economic sector and Regional Original Income in the mentioned districts.  
Segmentation of Passenger Preferences for Spending Rate and Product Positioning at Terminal 3 Soekarno Hatta International Airport Bahmi, Yulizen; Handrikovaro, Mario; Oktavia Rini, Ade; Simarmata, Juliater
Journal of Accounting and Finance Management Vol. 6 No. 1 (2025): Journal of Accounting and Finance Management (March - April 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i1.1768

Abstract

The purpose of this study is to understand the segmentation, shopping tendencies, and commercial product preferences of passengers at Terminal 3 Soekarno Hatta Airport. The research design uses a quantitative method as an approach. Data collection was conducted through questionnaires randomly distributed to 385 respondents as a sample, using the Lemeshow formula with a 95% confidence level, a 5% margin of error, and a 50% maximum estimation. The results of the study show that passenger segmentation at Terminal 3 Soekarno Hatta Airport is dominated by solo travelers, families, and business groups. The majority of passengers (62%) tend to shop within the price range of IDR 50,000 – 250,000, with the main product preference being food and beverages such as coffee shops, bakeries, and cafes available in the waiting areas and departure zones.
Evaluation of the Indonesian Government Policy Regarding the Age of Freight Transport Vehicles (Trucking - Land Transportation) Boy Hutabarat, Sunny; Munandar, Aries; Simarmata, Juliater
Journal of Accounting and Finance Management Vol. 6 No. 2 (2025): Journal of Accounting and Finance Management (May - June 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i2.1769

Abstract

This study employs a SWOT analysis to evaluate the policy on age restrictions for freight vehicles in Indonesia. This method was chosen due to its ability to identify and analyze both internal and external factors that comprehensively influence policy implementation. Primary data were collected through in-depth interviews and focus group discussions (FGD) with key stakeholders, while secondary data were gathered from policy documents, statistical reports, and relevant scientific publications. The SWOT analysis involved evaluating internal factors (strengths and weaknesses) and external factors (opportunities and threats) impacting the policy, with weighting determined through expert judgment. The analysis revealed that PT XYZ is positioned in Quadrant III, indicating that the company faces more external threats than opportunities, although internal factors suggest adequate strengths. Recommended strategies include advocating for vehicle age restrictions, operational digitization, service diversification, and the implementation of sustainability efforts to improve competitiveness. The implementation of these strategies is expected to enhance efficiency, customer satisfaction, and corporate reputation. Collaboration with the government and logistics business associations will be crucial for successfully implementing these strategies to ensure sustainable growth.
Quality of service as a driver of brand awareness in the aviation industry: A systematic review of the literature Banjarnahor, Astri Rumondang; Simarmata, Juliater; Ozali, Imam; Sitorus, Binsar Renold; Buyle, Sven
Jurnal Manajemen dan Pemasaran Jasa Vol. 18 No. 1 (2025): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v18i1.21324

Abstract

This study analyzes the relationship between service quality, brand image, and brand awareness in the aviation industry. Using the Systematic Literature Review (SLR) approach following PRISMA guidelines, this study identifies major trends and gaps in related literature. The results show that superior service quality is important in forming a strong brand image and increasing brand awareness. Further analysis reveals that service quality dimensions such as reliability, convenience, and responsiveness greatly contribute to the positive perception of the brand image. In addition, a strong brand image also increases consumer loyalty and repeat purchase intent through a positive word-of-mouth mechanism. This research emphasizes the importance of a customer-focused service strategy to strengthen the airline's competitive position in an increasingly complex and dynamic global market. This study's theoretical and practical implications guide airlines in formulating holistic and responsive strategies to market dynamics.          
Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.
Co-Authors Achmad Achmad Aditya Wardana, Aditya Agus Setiawan Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Anggara, Dian Christopher Ari Sulistyowati, Ari As'siddiq, Imam Bahdi Bahmi, Yulizen Banjarnahor, Astri Rumondang Baskoro, Dian Anom Boy Hutabarat, Sunny Brahmantyo, Agung Budi Karyono, Aris Buyle, Sven Chaerudin, Irwan Chairuddin , Irwan Charles A.N Charles A.N, Charles Dessy Winiastuty, Nuraini Dewulf Wouter Didiet Rachmat Hidayat Dinar Dewi Kurnia Edi Abdurachman Endang Hariningsih, Endang Endang Sugiharti, Endang Erick Fernando B311087192 Euis Saribanon, Euis Fachrial, Peppy Fajar Tirtafadhitya Farisyi, Sofwan Febrian, Wenny Desty Febry Chairuddin Damien Gratia Atanka Barus, Gratia Atanka Gugat, Rudi Max Damara Gultom, Simon Handrikovaro, Mario Hariri, Muhammad Haris Haris, Haris Hartiwi Prabowo Hartiwi Prabowo, Hartiwi Hasurungan Silalahi, Martogi Heryadi, Muhammad Heri Hidayaatullah, Mukhlis Hidayat, Didiet Rachmat Husna, Selma Novaliza Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Indra Pasau, Yusuf Indrawan, Rully Indriyati Indriyati Jermanto Setia Kurniawan Kadarisman, Muh Koharudin, Muhammad Laba, I Ketut Lupiyoadi, Rambat M. Arief Ramdhany Marthaleina Ruminda Sitorus Matagiwa, Parabil Meianto, Subangkit Muhammad Fikri Muhammad Resky Munandar, Aries Mustika Sari, Mustika Nelson Len Togas Nelson Len Togas, Nelson Len Nofrisel, Nofrisel Nugraha, Bharata Nur Aryanzah, Dany Nuraini Sari, Nuraini Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Oktavia Rini, Ade Olfebric, Olfebric Ozali, Imam Permana, Verry Rizki Pradana, Madi Prakoso, Otto Sugiharto Pramana, Aditya Prasadja Ricardianto, Prasadja Primadi Candra Susanto Putro, Mego Setyo R. Didiet Rachmat, R. Didiet Rafi, Salahudin Rezty Fauziah Novianty Rosabel Renaningtyas, Eileen Sandriana Marina Sanjaya, Hendri Aka Saputra, Candra Mardhika Sarinah Sarinah Setia Kurniawan, Jermanto Siahaan, L.Denny Simarmata, Andre Yosafat Simarmata, Jean Sabastian Simarmata, Jean Sebastian Simarmata, Jeremy Ephraim Siska Amonalisa Silalahi Siti Annisa Wahdiniawati, Siti Annisa Siti Zubaidah Sitorus, Binsar Renold Situmorang, Ben Ony Hottua Soekirman, Atong suryawan, ryan firdiansyah Suvittawat , Adisak Tampubolon, Manahan Unggu, Winneth Tamake VERONICA VERONICA Wardhani, Anindita Galuh Winarko, Danus Wouter, Dewulf Wynd Rizaldy Yana Tatiana, Yana Yosafat, Andre Yosi Pahala, Yosi Yudistiawan, Yudistiawan Yulianti Keke Yuliantini Yuliantini Yuniarty Yuniarty Yuniarty Yuniarty Zainal, Munawaroh Zulfa Fitri Ikatrinasari