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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara Jurnal Komunikasi Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Manajemen Mandiri Saburai (JMMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin Journal of Business Studies and Management Review JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Business, Management & Accounting Journal Pelita : Jurnal Penelitian, Terapan dan Aplikatif Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Warta Penelitian Perhubungan
Juliater Simamarta
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Evaluation of the Indonesian Government Policy Regarding the Age of Freight Transport Vehicles (Trucking - Land Transportation) Boy Hutabarat, Sunny; Munandar, Aries; Simarmata, Juliater
Journal of Accounting and Finance Management Vol. 6 No. 2 (2025): Journal of Accounting and Finance Management (May - June 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i2.1769

Abstract

This study employs a SWOT analysis to evaluate the policy on age restrictions for freight vehicles in Indonesia. This method was chosen due to its ability to identify and analyze both internal and external factors that comprehensively influence policy implementation. Primary data were collected through in-depth interviews and focus group discussions (FGD) with key stakeholders, while secondary data were gathered from policy documents, statistical reports, and relevant scientific publications. The SWOT analysis involved evaluating internal factors (strengths and weaknesses) and external factors (opportunities and threats) impacting the policy, with weighting determined through expert judgment. The analysis revealed that PT XYZ is positioned in Quadrant III, indicating that the company faces more external threats than opportunities, although internal factors suggest adequate strengths. Recommended strategies include advocating for vehicle age restrictions, operational digitization, service diversification, and the implementation of sustainability efforts to improve competitiveness. The implementation of these strategies is expected to enhance efficiency, customer satisfaction, and corporate reputation. Collaboration with the government and logistics business associations will be crucial for successfully implementing these strategies to ensure sustainable growth.
Ship Management Joint Venture (SMJV), PT Pertamina International Shipping (PIS) with Nippon Yusen Kabushiki Kaisha (NYK) Indra Pasau, Yusuf; Dessy Winiastuty, Nuraini; Simarmata, Juliater
Jurnal Ilmu Multidisiplin Vol. 4 No. 1 (2025): Jurnal Ilmu Multidisplin (April–Mei 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i1.842

Abstract

The Ship Management Joint Venture (SMJV) between PT Pertamina International Shipping (PIS) and Nippon Yusen Kabushiki Kaisha (NYK) aims to enhance the efficiency and effectiveness of ship operations. This study seeks to explore the collaboration strategies of both companies in facing intense competition within the ship management industry, as well as sustainability challenges related to carbon emission reduction. The objective of this research is to analyze the impact of SMJV on PIS's operational and financial performance, as well as to evaluate the synergies created through this partnership. The methodology employed includes in-depth interviews with managers from PIS and NYK, along with the analysis of documents related to post-implementation performance of SMJV. The findings indicate that this collaboration successfully reduced operational costs and improved customer satisfaction, with a revenue growth of 15% over the next two years. Furthermore, organizational culture challenges were addressed through cross-cultural training programs, improving communication and operational efficiency. Recommendations for PIS and NYK include continuously evaluating and developing the SMJV strategy, as well as strengthening risk management related to market changes. This study provides important insights into how SMJV can serve as a strategic model for other companies in the increasingly competitive and sustainable shipping industry.
Segmentation Strategy and Company Positioning in Business Development to Increase Competitiveness (Case Study of PT Bangun Desa Logistindo) Nugraha, Bharata; Pradana, Madi; Simarmata, Juliater
Jurnal Ilmu Multidisiplin Vol. 4 No. 1 (2025): Jurnal Ilmu Multidisplin (April–Mei 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i1.843

Abstract

The global logistics industry in Asia has witnessed significant growth, driven by globalization, technological advancements, and the e-commerce boom. Indonesia, with its strategic location and inter-island transportation complexities, offers unique challenges and opportunities. This study explores the business strategies of PT Bangun Desa Logistindo (BDL), a leading domestic logistics provider, using SWOT, IFAS, and EFAS analyses to assess its position in the market. Key strengths identified include BDL’s strategic location, modern facilities, and advanced technologies. However, high operational costs and reliance on infrastructure quality emerge as notable weaknesses. External opportunities, such as the rapid growth of e-commerce and government initiatives like the National Logistics Ecosystem (NLE) program, present avenues for expansion. Conversely, challenges like intense competition, regulatory barriers, and stagnant cargo volume growth persist. The study emphasizes the need for BDL to capitalize on its strengths and external opportunities while mitigating vulnerabilities. Proposed strategies include infrastructure optimization, operational digitization, and strategic partnerships to enhance efficiency and competitiveness. These measures aim to drive sustainable growth, strengthen market positioning, and solidify BDL’s role as a key player in Indonesia’s logistics sector. By aligning internal capabilities with external opportunities, BDL is well-positioned to adapt to industry dynamics and contribute to Indonesia's evolving logistics ecosystem.
Market Expansion Strategy for Copper Slag Exports of PT Freeport Indonesia Fajar Tirtafadhitya; Febry Chairuddin Damien; Rosabel Renaningtyas, Eileen; Simarmata, Juliater
Jurnal Ilmu Multidisiplin Vol. 4 No. 2 (2025): Jurnal Ilmu Multidisplin (Juni–Juli 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i2.861

Abstract

This study explores the market expansion strategy for copper slag exports at PT Freeport Indonesia using a qualitative approach. A case study design is employed to examine internal and external factors influencing the expansion, supported by SWOT analysis. Data collection is conducted through in-depth interviews with key stakeholders, including export managers, marketing teams, and industry experts, along with document analysis of company reports and export data. The findings reveal that PT Freeport Indonesia has strong internal capabilities, such as large production capacity and operational experience, which provide a solid foundation for market expansion. However, weaknesses such as high logistics costs and limited knowledge of new markets need to be addressed. Externally, there are significant opportunities driven by global demand and the trend towards sustainability, favoring the use of environmentally friendly materials like copper slag. However, challenges such as market fluctuations and intense competition must be carefully managed. The study recommends strategies for market expansion, including investing in foreign market research, reducing logistics costs through partnerships, and emphasizing the environmental benefits of copper slag. By leveraging its strengths and external opportunities while addressing weaknesses and managing threats, PT Freeport can enhance its competitiveness in the global market. This research highlights the company’s potential for success in expanding its copper slag export market through strategic actions.
Airline Service Delays And The Impact On Customer Perceptions, Switching Intentions And Negative Word Of Mouth Simarmata, Juliater; Ikhsan, Ridho Bramulya; Prabowo, Hartiwi; Yuniarty, Yuniarty; Wouter, Dewulf
WARTA ARDHIA Vol. 48 No. 2 (2022)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v48i2.483.1-11

Abstract

This research examines the influence of service delay on negative emotions and its result on switching plans and negative word of mouth as customer behavior. The survey was conducted on customers who have undergone delays in LCC airlines in Indonesia. The respondents' total number was 383, and the questionnaire responses were analyzed using SEM and mediation testing. As a result, this study accepts all the hypotheses that service delay affects anger and worry, and its impact on switching intention behavior and negative word of mouth. This research provides insight into how airlines can manage and improve their service policies to minimize service delays.
On Time Performance pada Maskapai Nasional di Bandar Udara Adi Soemarmo Solo Simarmata, Juliater; Ricardianto, Prasadja; Hariri, Muhammad; Pahala, Yosi; Setia Kurniawan, Jermanto
WARTA ARDHIA Vol. 50 No. 2 (2024)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v50i2.514.95-107

Abstract

Tujuan penelitian untuk mengetahui pelayanan baggage delivery di PT. Lion Mentari Airlines di Bandar Udara Adi Soemarmo Solo dalam mendukung tercapainya On Time Performance pesawat narrow and wide body. Metode penelitian yang digunakan, secara statistik melalui pengujian uji kecukupan data dan uji keseragaman data, menghitung batas kontrol atas dan batas kontrol  bawah. Dari hasil analisis maka diperoleh rata-rata waktu pelayanan baggage delivery yang diberikan kepada pesawat tipe narrow body sebesar sebesar 34,2 menit. Rata-rata waktu p pelayanan baggage delivery yang diberikan kepada pesawat tipe wide body sebesar sebesar 63,45 menit, sehingga pelayanan yang diberikan tidak optimal. Lamanya waktu pelayanan baggage delivery ini sebagai temuan kunci, adanya waktu yang cukup lama pada bongkar  muat bagasi penumpang pesawat dan perjalanan dari apron ke belt conveyor pengambilan bagasi. Dari kedua jenis pesawat yang melayani penerbangan di Bandar udara Adi Soemarmo Solo terdapat lima penerbangan yang  tidak dapat mencapai On Time Performance yang disebabkan oleh lamanya penanganan dalam kegiatan baggage delivery, khususnya untuk jenis pesawat Boeing 737-800, Boeing 737-900 dan Airbus 330-200.
Pengaruh Beban Kerja, Disiplin Kerja, dan Kompensasi Kerja Terhadap Kinerja Helicopter Landing Officer Meianto, Subangkit; Simarmata, Juliater; Tatiana, Yana
WARTA ARDHIA Vol. 50 No. 1 (2024)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v50i1.549.7-15

Abstract

Helikopter merupakan sarana penting dalam transportasi pekerja di lepas pantai. Salah satu petugas yang terkait dengan helikopter ini adalah helicopter landing officer (HLO) yang bertugas mengarahkan helikopter saat lepas landas dan mendarat. Petugas HLO di PT Pertamina Hulu Energi Offshore North West Java (PHE ONWJ) biasanya juga mempunyai tugas lain misalnya sebagai operator crane, petugas pemadam kebakaran, dan sebagainya sehingga beban kerjanya perlu untuk senantiasa dipantau agar tetap dapat menjalankan tugas HLO dengan baik. Penelitian ini ditujukan untuk menganalisis pengaruh beban kerja, disiplin kerja, dan kompensasi kerja terhadap kinerja personel helicopter landing officer pada heliport PT Pertamina Hulu Energi Offshore North West Java (PHE ONWJ). Penelitian menggunakan metode kuantitatif, dengan menggunakan sampling jenuh sebanyak 65 responden. Pengumpulan data dilakukan melalui kuesioner, sementara analisis data menggunakan metode statistik inferensial untuk menguji hubungan antarvariabel dan efek mediasi. Hasil penelitian menunjukkan bahwa disiplin kerja berpengaruh signifikan terhadap kinerja, sementara beban kerja tidak memiliki pengaruh langsung yang signifikan terhadap kinerja. Namun, kompensasi ditemukan memediasi sebagian hubungan antara beban kerja dan kinerja. Sebaliknya, tidak ditemukan pengaruh mediasi kompensasi pada hubungan antara disiplin kerja dan kinerja. Hubungan antara disiplin kerja, beban kerja, dan kompensasi juga menunjukkan adanya pengaruh signifikan. Penelitian ini memberikan kontribusi praktis dengan menyarankan perusahaan untuk memperhatikan beban kerja dan kompensasi guna meningkatkan kinerja HLO. Selain itu, hasil ini dapat menjadi referensi bagi Direktorat Jenderal Perhubungan Udara dalam menyusun kebijakan yang lebih komprehensif terkait pengelolaan personel HLO di Indonesia.
Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study aims to investigate the strategic role of Human Resource Management (HRM) practices—particularly training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia. It also explores the moderating effect of employee welfare on these relationships, responding to the growing demands of digital transformation and safety standards in the transportation sector. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices, especially in training and performance management, are crucial for enhancing both operational performance and safety in Indonesia’s transportation sector. While innovation contributes to performance, its full benefits may not materialize without stronger welfare systems. Companies should integrate safety-focused training, real-time performance tracking, and inclusive innovation mechanisms into their HR strategy to build a more resilient transportation workforce. Limitations: This study finds that employee welfare has not yet played a significant moderating role in boosting transportation performance through innovation. Most welfare initiatives remain basic, lacking integration with strategic innovation agendas. This limitation highlights a disconnect between employee well-being and organizational goals, which may affect long-term innovation sustainability. Contribution: The study contributes to HRM theory by validating the impact of training and performance management on transportation innovation and safety within a developing-country context. Practically, it provides a framework for transportation firms to align HR strategies with digitalization and operational safety goals. It also underscores the need for welfare policies that go beyond minimum standards to actively support innovation and performance excellence.
The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport Wardhani, Anindita Galuh; Simarmata, Juliater; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5986

Abstract

This study examines the influence of personnel competence, facility reliability, and process speed on service performance and customer satisfaction, as well as examining the mediating role of service performance in the relationship between the independent variables and customer satisfaction at Terminal 3 of Soekarno-Hatta International Airport. A quantitative approach was employed using the SEM-PLS data analysis technique. Data were gathered through a survey involving 410 passengers at Terminal 3 of Soekarno-Hatta International Airport. The results of the study indicate that personnel competence, facility reliability, and process speed have a significant positive impact on both service performance and customer satisfaction. Furthermore, service performance is found to successfully mediate the relationship between the three independent variables and customer satisfaction. Based on these findings, it is recommended that the management of Terminal 3 at Soekarno-Hatta International Airport enhance personnel training, ensure optimal facility maintenance, and implement digitalization and automation technologies to expedite service delivery.
ANALYSIS OF FACTORS INFLUENCING IMPORT DOCUMENT DELAYS AND THEIR IMPACT ON STORAGE AND DEMURRAGE COSTS AT PT ALSTOM GRID INDONESIA Simarmata, Andre Yosafat; Simarmata, Juliater
JMMS - JURNAL MANAJEMEN MANDIRI SABURAI Vol 9, No 2 (2025): JMMS-JURNAL MANAJEMEN MANDIRI SABURAI
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jmms.v9i2.4460

Abstract

This study aims to analyze the factors that cause delays in import documentation and their impact on storage and demurrage costs at PT Alstom Grid Indonesia. Delays in customs clearance and document submission often generate significant financial losses for the company due to additional port charges. The research employed a qualitative method with an exploratory approach, supported by descriptive data. Data were collected through questionnaires, interviews, observations, and company document archives. The Fishbone Diagram and 5 Why Keys analysis were applied to identify the root causes of import documentation delays. The findings imply that improving interdepartmental coordination, strengthening employee training, and ensuring consistent compliance with standard operating procedures are critical to minimizing import documentation delays. By addressing these root causes, PT Alstom Grid Indonesia can reduce avoidable logistics costs and improve efficiency in international trade operations.
Co-Authors Achmad Achmad Aditya Wardana, Aditya Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Akbar, Muhajir Anggara, Dian Christopher Ari Sulistyowati, Ari As'siddiq, Imam Bahdi Bahmi, Yulizen Banjarnahor, Astri Rumondang Baskoro, Dian Anom Boy Hutabarat, Sunny Brahmantyo, Agung Budi Karyono, Aris Chaerudin, Irwan Charles A.N Charles A.N, Charles Dessy Winiastuty, Nuraini Dewulf Wouter Didiet Rachmat Hidayat Dinar Dewi Kurnia Edi Abdurachman Endang Sugiharti, Endang Euis Saribanon, Euis Fachrial, Peppy Fajar Tirtafadhitya Farisyi, Sofwan Febrian, Wenny Desty Febry Chairuddin Damien Gultom, Simon Handrikovaro, Mario Hariri, Muhammad Haris Haris, Haris Hartiwi Prabowo, Hartiwi Hasurungan Silalahi, Martogi Heryadi, Muhammad Heri Hidayaatullah, Mukhlis Hidayat, Didiet Rachmat Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Indra Pasau, Yusuf Indriyati Indriyati Jermanto Setia Kurniawan Kadarisman, Muh Koharudin, Muhammad Kurniawan, Deni Agus L. Denny Siahaan Laba, I Ketut Lupiyoadi, Rambat M. Arief Ramdhany Marthaleina Ruminda Matagiwa, Parabil Meianto, Subangkit Muhammad Fikri Muhammad Resky Munandar, Aries Munawaroh Zainal Mustika Sari, Mustika Nelson Len Togas Nelson Len Togas, Nelson Len Nessy. E. V. Simarmata Nofrisel, Nofrisel Nugraha, Bharata Nur Aryanzah, Dany Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Oktavia Rini, Ade Olfebric, Olfebric Permana, Verry Rizki Pradana, Madi Pramana, Aditya Prasadja Ricardianto, Prasadja Primadi Candra Susanto Putro, Mego Setyo R. Didiet Rachmat, R. Didiet Rafi, Salahudin Rezty Fauziah Novianty Rosabel Renaningtyas, Eileen Rully Indrawan Sandriana Marina Sanjaya, Hendri Aka Saputra, Candra Mardhika Selma Novaliza Husna Setia Kurniawan, Jermanto Siahaan, L Denny Siahaan, L.Denny Simarmata, Andre Yosafat Simarmata, Jean Sabastian Simarmata, Jean Sebastian Simarmata, Jeremy Ephraim Siska Amonalisa Silalahi Siti Annisa Wahdiniawati, Siti Annisa Siti Zubaidah Situmorang, Ben Ony Hottua Soekirman, Atong suryawan, ryan firdiansyah Suvittawat , Adisak Tampubolon, Manahan Unggu, Winneth Tamake Veronica Veronica Wardhani, Anindita Galuh Winarko, Danus Wouter, Dewulf Wynd Rizaldy Yana Tatiana, Yana Yosafat, Andre Yosi Pahala, Yosi Yudistiawan, Yudistiawan Yulianti Keke Yuliantini Yuliantini Yuniarty Yuniarty Zainal, Munawaroh Zulfa Fitri Ikatrinasari