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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara Jurnal Komunikasi Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Manajemen Mandiri Saburai (JMMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin Journal of Business Studies and Management Review JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Business, Management & Accounting Journal Pelita : Jurnal Penelitian, Terapan dan Aplikatif Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Warta Penelitian Perhubungan
Juliater Simamarta
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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The Role of Airport Reputation And Subjective Well-Being In Mediating Environmentally Friendly Building Design on Passenger Behavioral Intention (A Study on Green Airport In Indonesia) Winarko, Danus; Marina, Sandriana; Simarmata, Juliater
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6453

Abstract

Research on environmentally friendly building design has been widely conducted, including green decoration, living plants, environmentally friendly spaces, green atmospheres, but research that focuses on airports is still rare. This study aims to analyze the role of airport reputation and subjective well-being in mediating environmentally friendly building design on passenger behavioral intentions. The research method is quantitative. The sample used was 400 respondents who were passengers at Soekarno Hatta, I Gusti Ngurah Rai, Sultan Mahmud Badaruddin II, Juanda, Sultan Syarif Kasim II, and Sultan Hasanuddin airports. The sampling technique used accidental sampling. The data collection technique was a questionnaire. The data analysis technique used Structural Equation Modeling (SEM) based on Smart PLS. The results of the study showed that the environmentally friendly design of airport buildings directly influenced airport reputation, subjective well-being and behavioral intentions. Furthermore, airport reputation and subjective well-being influenced behavioral intentions, airport reputation and subjective well-being mediated the influence of environmentally friendly design of airport buildings on behavioral intentions. Researchers hope that airport managers will continue to improve environmentally friendly designs in airport buildings so as to create a reputation, subjective well-being, and behavioral intentions in users.
Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study explores the strategic role of Human Resource Management (HRM) practices training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia, while examining the moderating effect of employee welfare amid growing digital transformation and rising safety standard demands. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices in training and performance management enhance operational performance and safety in Indonesia’s transportation sector. However, innovation’s full benefits require stronger welfare systems and integrated safety training, performance tracking, and inclusive innovation within HR strategies for workforce resilience. Limitations: This study finds employee welfare has not significantly moderated transportation performance through innovation. Most welfare initiatives remain basic and unaligned with strategic agendas, revealing a gap between employee well-being and organizational goals that may hinder long-term innovation sustainability. Contribution: This study validates the impact of training and performance management on transportation innovation and safety in developing countries, offering a framework for aligning HR strategies with digitalization and safety goals while emphasizing welfare policies that actively support innovation and performance excellence.
Sosialisasi Penyebab Keterlambatan dan Kendala dalam Proses Pengiriman Barang pada PT. XYZ Cargo Indonesia: Upaya Peningkatan Efisiensi Layanan Logistik Situmorang, Ben Ony Hottua; Susanto, Primadi Candra; Olfebric, Olfebric; Baskoro, Dian Anom; Simarmata, Juliater
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 1 (2024): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i1.2400

Abstract

This community service activity was conducted as part of an academic initiative to support improvements in logistics service efficiency at PT. XYZ Cargo Indonesia. The background of this activity stems from recurring issues of delivery delays and operational obstacles that negatively impact customer satisfaction and supply chain performance. The purpose of the activity was to raise awareness and enhance the competence of logistics staff in identifying the root causes of shipment delays and implementing effective solutions. The program was carried out through an online socialization session using an interactive approach involving presentations, discussions, and case studies based on real operational situations. The results showed that participants gained a clearer understanding of key delay factors such as poor coordination, documentation errors, and infrastructure limitations. Post-activity evaluations indicated a significant improvement in participants’ ability to plan preventive measures and optimize delivery schedules. In conclusion, this activity successfully contributed to developing a more efficient and responsive logistics management culture at PT. XYZ Cargo Indonesia.
Strategi dan Dampak Pembangunan Terminal Kijing: Analisis Multiperspektif Stakeholder dan Mitra Bisnis Simarmata, Juliater; Hasurungan Silalahi, Martogi; Pahala, Yosi; Siahaan, L.Denny; Nur Aryanzah, Dany
Warta Penelitian Perhubungan Vol. 36 No. 2 (2024): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v36i2.2323

Abstract

PT Pelabuhan Indonesia (Persero) telah mengembangkan sebuah pelabuhan baru di Kabupaten Mempawah sebagai ekspansi dari Pelabuhan Dwikora Pontianak dalam rangka mengatasi semua kendala yang ada di pelabuhan tersebut. Berbagai tuntutan pemangku kepentingan harus dipertimbangkan dalam pembangunan pelabuhan yang berkelanjutan. Oleh karena itu, penelititan ini bertujuan untuk mengetahui tingkat kelayakan pembangunan pelabuhan di Kabupaten Mempawah menurut perspektif stakeholder dan mitra bisnis di lingkungan kepelabuhanan. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian studi kasus, yang dilakukan secara terinci, intensif, dan mendalam pada suatu organisasi. Penelitian ini juga menggunakan Teknik analisis Tematik dan QDA Miner dengan teknik pengumpulan data melalui wawancara dan observasi. Hasil penelitian menunjukkan bahwa pembangunan Terminal Kijing sudah cukup layak dalam persepsi stakeholder dan mitra bisnis di lingkungan kepelabuhanan dengan aspek pasar dan pemasaran sebagai faktor paling dominan untuk menunjang keberhasilan kegiatan kepelabuhanan pada sebuah pelabuhan. Selain itu, hasil penelitian ini menunjukkan bahwa fasilitas dan peralatan yang ada di Terminal Kijing masih perlu ditingkatkan, menyesuaikan kebutuhan pasar dan produk yang ada.
Reducing Carbon Emissions in The Indonesian Logistics Industry: A Delphi Study Simarmata, Jeremy Ephraim; Simarmata, Jean Sebastian; Simarmata, Juliater; Octaviani, Reni Dian
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 11 No. 1 (2025): June
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The logistics and transport industry significantly contributes to global carbon emissions, underscoring the urgent need for technological and regulatory interventions to mitigate its environmental impact, as outlined in the Paris Agreement. This study investigates strategies for reducing carbon emissions within Indonesia's logistics sector using the Delphi method. Key areas explored include vehicle age regulation, incentives for electric vehicle (EV) adoption, and the enhancement of biofuel usage. By gathering expert insights from industry leaders, regulators, and academics, the research addresses crucial issues and identifies effective solutions. The findings reveal a consensus on the pivotal role of EVs in mitigating carbon emissions and emphasize the necessity of supportive policies and infrastructure to enable this transition. The study also evaluates the effectiveness of low emission zones and the potential of biofuels as alternative energy sources. Results indicate that while the adoption of EVs and biofuels offers significant benefits, challenges such as high costs and insufficient infrastructure remain substantial barriers. Furthermore, the research highlights the need for robust regulatory frameworks and financial incentives to foster the adoption of cleaner technologies. This study enhances understanding of carbon reduction strategies in the logistics industry and offers actionable recommendations for policymakers and business leaders to expedite the transition to a more sustainable and low-carbon logistics sector in Indonesia.
Bridging the Urban Transport Paradox: Transit-Oriented Development and the Integrated Low-Carbon Mobility Framework (ILCMF) for Metropolitan Jabodetabek Banjarnahor, Astri Rumondang; Simarmata, Juliater; Yosafat, Andre
Business, Management & Accounting Journal (BISMA) Vol. 2 No. 3 (2025): BISMA Journal November 2025
Publisher : Baca Dulu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/bisma.v2i3.190

Abstract

The transportation sector is one of the largest contributors to global carbon emissions and represents a major challenge in the urban decarbonization agenda. In Indonesia, transportation accounts for approximately 27% of total national emissions, with the Greater Jakarta (Jabodetabek) metropolitan area being the highest contributor due to high daily mobility, urban sprawl, and governance fragmentation. This study aims to analyze the role of Transit-Oriented Development (TOD) as a systemic strategy in supporting the transition toward low-carbon mobility and to develop a conceptual model called the Integrated Low-Carbon Mobility Framework (ILCMF). The study identifies four key dimensions in the decarbonization of transportation — environmental, institutional, technological, and social — that interact to shape a sustainable urban mobility system. The findings reveal that the success of low-carbon mobility transformation depends on cross-sectoral policy integration, the electrification of public transport, and community participation in mobility behavior change. The ILCMF provides an integrative framework for metropolitan transportation policymaking that is efficient, inclusive, and aligned with Indonesia’s Net Zero Emission 2060 target.
Analysis Of Marketing Communication Activities In Increasing Brand Equity Of Lion Air Airline Yulianti Keke; Veronica Veronica; Siska Amonalisa Silalahi; Juliater Simarmata; Selma Novaliza Husna
Jurnal Komunikasi Vol. 16 No. 1 (2024): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v16i1.26842

Abstract

Lion Air is a minimal expense transporter carrier and the biggest commercial aircraft in Indonesia. The Lion Air application on the Google Play Store and AppStore gets a low rating compared to other airlines, Lion Air's social media is less well known among the public and the low number of followers on Lion Air's social media compared to other airlines' social media and many comments containing complaints and Unanswered questions on Lion Air's Instagram page have resulted in a decline in Lion Air's Top Brand Index in the airline category over the last few years, so it is necessary to carry out appropriate marketing communications for Lion Air. The marketing communications carried out by Lion Air are expected to increase the airline's brand equity, so this research was conducted to determine and investigate the impact of web-based and electronic verbal entertainment (e-WOM) promotion exercises on the brand value of the airline Lion Air. This exploration uses quantitative techniques using multiple linear regression methods with a total of 140 respondents. The consequences of investigating the impact of marketing communication activities via social media and electronic word of mouth (e-WOM) together on the brand value of Lion Air airlines show the strong relationship between marketing communications via social media, electronic word of mouth and brand equity.
Analisis Pemilihan Vendor Menggunakan Analytical Hierarchy Process “Studi Pada Bank Negara Indonesia Tahun 2024” Nessy. E. V. Simarmata; Juliater Simarmata; L. Denny Siahaan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 5 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i5.4686

Abstract

Perkembangan perekonomian secara menyeluruh menimbulkan persaingan yang semakin ketat antara pelaku bisnis. Salah satu contoh persaingan industri di bidang jasa adalah persaingan di sektor perbankan. PT Bank Negara Indonesia (persero) Tbk adalah salah satu bank umum yang ikut meramaikan persaingan industri perbankan di Indonesia. Banyaknya nasabah yang melakukan proses pembukaan rekening baru membuat Bank BNI membutuhkan vendor untuk memproduksi kartu debit. Permasalahan terkait pihak vendor selama ini adalah sering terjadinya keterlambatan datangnya kartu debit sampai ke pihak Bank BNI serta tidak adanya stok di vendor dan semua penyebab itu membuat Bank BNI terhambat dalam proses pembukaan rekening baru atau kartu debit baru untuk nasabah. Dalam pemilihan vendor terdapat beberapa cara, salah satunya menggunakan metode analytical hierarchy process atau AHP sebagai penentu bobot dari masing-masing kriteria dan untuk menentukan prioritas atau ranking dari setiap alternative. Hasil yang ditemukan adalah kriteria yang paling berpengaruh dalam pemilihan vendor kartu ATM pada PT Bank Negara Indonesia adalah kriteria kualitas dengan bobot 0,66. Untuk prioritas subkriteria adalah subkriteria Kesesuain barang dengan dokumen (Q1) dengan bobot 0,330. Dan untuk vendor yang terpilih adalah PT CSL dengan bobot 0,560.
Digital Transformation as a Structural Enabler of Zero-Carbon Mobility: A Practice Perspective from Emerging Economies Astri Rumondang Banjarnahor; Juliater Simarmata
Pelita : Jurnal Penelitian, Terapan dan Aplikatif Vol. 2 No. 3 (2025): Pelita Journal October 2025
Publisher : Baca Dulu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/pelita.v2i3.203

Abstract

This research aims to explain how digital transformation plays a role as a structural enabler in accelerating the transition to zero-carbon mobility. This study examines the real-world practices of digital technology adoption in the sustainable transportation sector by highlighting how industry actors are navigating the challenges of decarbonization, governance, and cross-sector collaboration. This study uses a practice perspective approach, which emphasizes analysis of the empirical practices of industry players, regulators, and digital service providers. Two main case studies—Gojek and Blue Bird Group—were selected to illustrate the strategic implementation of digitalization through route optimization, fleet electrification, predictive maintenance systems, and the use of real-time telematics. The analysis was carried out qualitatively based on secondary data triangulation and literature synthesis. The results show that digitalization significantly reduces carbon intensity and improves operational efficiency, but is still faced with obstacles in the form of infrastructure inequality, initial investment costs, and digital literacy gaps. The success of the green mobility transition is proven to depend on the synergy between technological innovation, digital governance, and multi-stakeholder collaboration. These findings provide strategic implications for policymakers and industry players to design digital policies and ecosystems that are inclusive, data-driven, and aligned with the Net Zero Emission 2060 agenda. The study also expands the literature by showing how digitalization integration can strengthen sustainability capabilities in the context of emerging economies
Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Ika Utami Yulihapsari; Rully Indrawan; Juliater Simarmata; Munawaroh Zainal
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.
Co-Authors Achmad Achmad Aditya Wardana, Aditya Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Akbar, Muhajir Anggara, Dian Christopher Ari Sulistyowati, Ari As'siddiq, Imam Bahdi Bahmi, Yulizen Banjarnahor, Astri Rumondang Baskoro, Dian Anom Boy Hutabarat, Sunny Brahmantyo, Agung Budi Karyono, Aris Chaerudin, Irwan Charles A.N Charles A.N, Charles Dessy Winiastuty, Nuraini Dewulf Wouter Didiet Rachmat Hidayat Dinar Dewi Kurnia Edi Abdurachman Endang Sugiharti, Endang Euis Saribanon, Euis Fachrial, Peppy Fajar Tirtafadhitya Farisyi, Sofwan Febrian, Wenny Desty Febry Chairuddin Damien Gultom, Simon Handrikovaro, Mario Hariri, Muhammad Haris Haris, Haris Hartiwi Prabowo, Hartiwi Hasurungan Silalahi, Martogi Heryadi, Muhammad Heri Hidayaatullah, Mukhlis Hidayat, Didiet Rachmat Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Indra Pasau, Yusuf Indriyati Indriyati Jermanto Setia Kurniawan Kadarisman, Muh Koharudin, Muhammad Kurniawan, Deni Agus L. Denny Siahaan Laba, I Ketut Lupiyoadi, Rambat M. Arief Ramdhany Marthaleina Ruminda Matagiwa, Parabil Meianto, Subangkit Muhammad Fikri Muhammad Resky Munandar, Aries Munawaroh Zainal Mustika Sari, Mustika Nelson Len Togas Nelson Len Togas, Nelson Len Nessy. E. V. Simarmata Nofrisel, Nofrisel Nugraha, Bharata Nur Aryanzah, Dany Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Oktavia Rini, Ade Olfebric, Olfebric Permana, Verry Rizki Pradana, Madi Pramana, Aditya Prasadja Ricardianto, Prasadja Primadi Candra Susanto Putro, Mego Setyo R. Didiet Rachmat, R. Didiet Rafi, Salahudin Rezty Fauziah Novianty Rosabel Renaningtyas, Eileen Rully Indrawan Sandriana Marina Sanjaya, Hendri Aka Saputra, Candra Mardhika Selma Novaliza Husna Setia Kurniawan, Jermanto Siahaan, L Denny Siahaan, L.Denny Simarmata, Andre Yosafat Simarmata, Jean Sabastian Simarmata, Jean Sebastian Simarmata, Jeremy Ephraim Siska Amonalisa Silalahi Siti Annisa Wahdiniawati, Siti Annisa Siti Zubaidah Situmorang, Ben Ony Hottua Soekirman, Atong suryawan, ryan firdiansyah Suvittawat , Adisak Tampubolon, Manahan Unggu, Winneth Tamake Veronica Veronica Wardhani, Anindita Galuh Winarko, Danus Wouter, Dewulf Wynd Rizaldy Yana Tatiana, Yana Yosafat, Andre Yosi Pahala, Yosi Yudistiawan, Yudistiawan Yulianti Keke Yuliantini Yuliantini Yuniarty Yuniarty Zainal, Munawaroh Zulfa Fitri Ikatrinasari