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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara Jurnal Komunikasi Jurnal Bisnis dan Akuntansi Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Manajemen Mandiri Saburai (JMMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin Jurnal Manajemen dan Pemasaran Jasa Journal of Business Studies and Management Review JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Business, Management & Accounting Journal Pelita : Jurnal Penelitian, Terapan dan Aplikatif Greenation International Journal of Law and Social Sciences Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Warta Penelitian Perhubungan
Juliater Simamarta
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study aims to investigate the strategic role of Human Resource Management (HRM) practices—particularly training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia. It also explores the moderating effect of employee welfare on these relationships, responding to the growing demands of digital transformation and safety standards in the transportation sector. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices, especially in training and performance management, are crucial for enhancing both operational performance and safety in Indonesia’s transportation sector. While innovation contributes to performance, its full benefits may not materialize without stronger welfare systems. Companies should integrate safety-focused training, real-time performance tracking, and inclusive innovation mechanisms into their HR strategy to build a more resilient transportation workforce. Limitations: This study finds that employee welfare has not yet played a significant moderating role in boosting transportation performance through innovation. Most welfare initiatives remain basic, lacking integration with strategic innovation agendas. This limitation highlights a disconnect between employee well-being and organizational goals, which may affect long-term innovation sustainability. Contribution: The study contributes to HRM theory by validating the impact of training and performance management on transportation innovation and safety within a developing-country context. Practically, it provides a framework for transportation firms to align HR strategies with digitalization and operational safety goals. It also underscores the need for welfare policies that go beyond minimum standards to actively support innovation and performance excellence.
The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport Wardhani, Anindita Galuh; Simarmata, Juliater; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5986

Abstract

This study examines the influence of personnel competence, facility reliability, and process speed on service performance and customer satisfaction, as well as examining the mediating role of service performance in the relationship between the independent variables and customer satisfaction at Terminal 3 of Soekarno-Hatta International Airport. A quantitative approach was employed using the SEM-PLS data analysis technique. Data were gathered through a survey involving 410 passengers at Terminal 3 of Soekarno-Hatta International Airport. The results of the study indicate that personnel competence, facility reliability, and process speed have a significant positive impact on both service performance and customer satisfaction. Furthermore, service performance is found to successfully mediate the relationship between the three independent variables and customer satisfaction. Based on these findings, it is recommended that the management of Terminal 3 at Soekarno-Hatta International Airport enhance personnel training, ensure optimal facility maintenance, and implement digitalization and automation technologies to expedite service delivery.
GREEN INTELLECTUAL CAPITAL AND RICH DIGITAL ECO-DYNAMIC TO IMPROVE E-BUSINESS SMES’ INNOVATION PERFORMANCE Yuniarty Yuniarty; Bramulya Ikhsan, Ridho; Prabowo, Hartiwi; Simarmata, Juliater
Jurnal Bisnis dan Akuntansi Vol. 27 No. 1 (2025): Jurnal Bisnis dan Akuntansi
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/8pjpgb51

Abstract

This research investigates the impact of green intellectual capital, dynamic capability, IT ambidexterity, environmental uncertainty, and RICH on the innovation performance of entrepreneurial small and medium-sized enterprises (SMEs). Focusing on Indonesian e-business SMEs, this study aims to deepen comprehension of the elements fostering innovation within SME entrepreneurship. Data were gathered from 313 SME entrepreneurs via online questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The study identifies key determinants influencing the improvement of innovation performance among Indonesian ebusiness SMEs and offers recommendations for its enhancement. Findings indicate that IT ambidexterity, environmental uncertainty, RICH, and green intellectual capital exert a significant positive effect on dynamic capability. Furthermore, dynamic capability, IT ambidexterity, environmental uncertainty, RICH, and green intellectual capital all demonstrate a substantial positive influence on innovation performance, with green intellectual capital emerging as the most impactful contributor. Ultimately, these insights can empower businesses to develop novel products and implement innovative marketing strategies, thereby expanding their market reach and customer base. 
ANALYSIS OF FACTORS INFLUENCING IMPORT DOCUMENT DELAYS AND THEIR IMPACT ON STORAGE AND DEMURRAGE COSTS AT PT ALSTOM GRID INDONESIA Simarmata, Andre Yosafat; Simarmata, Juliater
JMMS - JURNAL MANAJEMEN MANDIRI SABURAI Vol 9, No 2 (2025): JMMS-JURNAL MANAJEMEN MANDIRI SABURAI
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jmms.v9i2.4460

Abstract

This study aims to analyze the factors that cause delays in import documentation and their impact on storage and demurrage costs at PT Alstom Grid Indonesia. Delays in customs clearance and document submission often generate significant financial losses for the company due to additional port charges. The research employed a qualitative method with an exploratory approach, supported by descriptive data. Data were collected through questionnaires, interviews, observations, and company document archives. The Fishbone Diagram and 5 Why Keys analysis were applied to identify the root causes of import documentation delays. The findings imply that improving interdepartmental coordination, strengthening employee training, and ensuring consistent compliance with standard operating procedures are critical to minimizing import documentation delays. By addressing these root causes, PT Alstom Grid Indonesia can reduce avoidable logistics costs and improve efficiency in international trade operations.
The Role of Airport Reputation And Subjective Well-Being In Mediating Environmentally Friendly Building Design on Passenger Behavioral Intention (A Study on Green Airport In Indonesia) Winarko, Danus; Marina, Sandriana; Simarmata, Juliater
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6453

Abstract

Research on environmentally friendly building design has been widely conducted, including green decoration, living plants, environmentally friendly spaces, green atmospheres, but research that focuses on airports is still rare. This study aims to analyze the role of airport reputation and subjective well-being in mediating environmentally friendly building design on passenger behavioral intentions. The research method is quantitative. The sample used was 400 respondents who were passengers at Soekarno Hatta, I Gusti Ngurah Rai, Sultan Mahmud Badaruddin II, Juanda, Sultan Syarif Kasim II, and Sultan Hasanuddin airports. The sampling technique used accidental sampling. The data collection technique was a questionnaire. The data analysis technique used Structural Equation Modeling (SEM) based on Smart PLS. The results of the study showed that the environmentally friendly design of airport buildings directly influenced airport reputation, subjective well-being and behavioral intentions. Furthermore, airport reputation and subjective well-being influenced behavioral intentions, airport reputation and subjective well-being mediated the influence of environmentally friendly design of airport buildings on behavioral intentions. Researchers hope that airport managers will continue to improve environmentally friendly designs in airport buildings so as to create a reputation, subjective well-being, and behavioral intentions in users.
Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study explores the strategic role of Human Resource Management (HRM) practices training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia, while examining the moderating effect of employee welfare amid growing digital transformation and rising safety standard demands. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices in training and performance management enhance operational performance and safety in Indonesia’s transportation sector. However, innovation’s full benefits require stronger welfare systems and integrated safety training, performance tracking, and inclusive innovation within HR strategies for workforce resilience. Limitations: This study finds employee welfare has not significantly moderated transportation performance through innovation. Most welfare initiatives remain basic and unaligned with strategic agendas, revealing a gap between employee well-being and organizational goals that may hinder long-term innovation sustainability. Contribution: This study validates the impact of training and performance management on transportation innovation and safety in developing countries, offering a framework for aligning HR strategies with digitalization and safety goals while emphasizing welfare policies that actively support innovation and performance excellence.
Sosialisasi Penyebab Keterlambatan dan Kendala dalam Proses Pengiriman Barang pada PT. XYZ Cargo Indonesia: Upaya Peningkatan Efisiensi Layanan Logistik Situmorang, Ben Ony Hottua; Susanto, Primadi Candra; Olfebric, Olfebric; Baskoro, Dian Anom; Simarmata, Juliater
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 1 (2024): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i1.2400

Abstract

This community service activity was conducted as part of an academic initiative to support improvements in logistics service efficiency at PT. XYZ Cargo Indonesia. The background of this activity stems from recurring issues of delivery delays and operational obstacles that negatively impact customer satisfaction and supply chain performance. The purpose of the activity was to raise awareness and enhance the competence of logistics staff in identifying the root causes of shipment delays and implementing effective solutions. The program was carried out through an online socialization session using an interactive approach involving presentations, discussions, and case studies based on real operational situations. The results showed that participants gained a clearer understanding of key delay factors such as poor coordination, documentation errors, and infrastructure limitations. Post-activity evaluations indicated a significant improvement in participants’ ability to plan preventive measures and optimize delivery schedules. In conclusion, this activity successfully contributed to developing a more efficient and responsive logistics management culture at PT. XYZ Cargo Indonesia.
Strategi dan Dampak Pembangunan Terminal Kijing: Analisis Multiperspektif Stakeholder dan Mitra Bisnis Simarmata, Juliater; Hasurungan Silalahi, Martogi; Pahala, Yosi; Siahaan, L.Denny; Nur Aryanzah, Dany
Warta Penelitian Perhubungan Vol. 36 No. 2 (2024): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v36i2.2323

Abstract

PT Pelabuhan Indonesia (Persero) telah mengembangkan sebuah pelabuhan baru di Kabupaten Mempawah sebagai ekspansi dari Pelabuhan Dwikora Pontianak dalam rangka mengatasi semua kendala yang ada di pelabuhan tersebut. Berbagai tuntutan pemangku kepentingan harus dipertimbangkan dalam pembangunan pelabuhan yang berkelanjutan. Oleh karena itu, penelititan ini bertujuan untuk mengetahui tingkat kelayakan pembangunan pelabuhan di Kabupaten Mempawah menurut perspektif stakeholder dan mitra bisnis di lingkungan kepelabuhanan. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian studi kasus, yang dilakukan secara terinci, intensif, dan mendalam pada suatu organisasi. Penelitian ini juga menggunakan Teknik analisis Tematik dan QDA Miner dengan teknik pengumpulan data melalui wawancara dan observasi. Hasil penelitian menunjukkan bahwa pembangunan Terminal Kijing sudah cukup layak dalam persepsi stakeholder dan mitra bisnis di lingkungan kepelabuhanan dengan aspek pasar dan pemasaran sebagai faktor paling dominan untuk menunjang keberhasilan kegiatan kepelabuhanan pada sebuah pelabuhan. Selain itu, hasil penelitian ini menunjukkan bahwa fasilitas dan peralatan yang ada di Terminal Kijing masih perlu ditingkatkan, menyesuaikan kebutuhan pasar dan produk yang ada.
Reducing Carbon Emissions in The Indonesian Logistics Industry: A Delphi Study Simarmata, Jeremy Ephraim; Simarmata, Jean Sebastian; Simarmata, Juliater; Octaviani, Reni Dian
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 11 No. 1 (2025): June
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The logistics and transport industry significantly contributes to global carbon emissions, underscoring the urgent need for technological and regulatory interventions to mitigate its environmental impact, as outlined in the Paris Agreement. This study investigates strategies for reducing carbon emissions within Indonesia's logistics sector using the Delphi method. Key areas explored include vehicle age regulation, incentives for electric vehicle (EV) adoption, and the enhancement of biofuel usage. By gathering expert insights from industry leaders, regulators, and academics, the research addresses crucial issues and identifies effective solutions. The findings reveal a consensus on the pivotal role of EVs in mitigating carbon emissions and emphasize the necessity of supportive policies and infrastructure to enable this transition. The study also evaluates the effectiveness of low emission zones and the potential of biofuels as alternative energy sources. Results indicate that while the adoption of EVs and biofuels offers significant benefits, challenges such as high costs and insufficient infrastructure remain substantial barriers. Furthermore, the research highlights the need for robust regulatory frameworks and financial incentives to foster the adoption of cleaner technologies. This study enhances understanding of carbon reduction strategies in the logistics industry and offers actionable recommendations for policymakers and business leaders to expedite the transition to a more sustainable and low-carbon logistics sector in Indonesia.
Bridging the Urban Transport Paradox: Transit-Oriented Development and the Integrated Low-Carbon Mobility Framework (ILCMF) for Metropolitan Jabodetabek Banjarnahor, Astri Rumondang; Simarmata, Juliater; Yosafat, Andre
Business, Management & Accounting Journal (BISMA) Vol. 2 No. 3 (2025): BISMA Journal November 2025
Publisher : Baca Dulu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/bisma.v2i3.190

Abstract

The transportation sector is one of the largest contributors to global carbon emissions and represents a major challenge in the urban decarbonization agenda. In Indonesia, transportation accounts for approximately 27% of total national emissions, with the Greater Jakarta (Jabodetabek) metropolitan area being the highest contributor due to high daily mobility, urban sprawl, and governance fragmentation. This study aims to analyze the role of Transit-Oriented Development (TOD) as a systemic strategy in supporting the transition toward low-carbon mobility and to develop a conceptual model called the Integrated Low-Carbon Mobility Framework (ILCMF). The study identifies four key dimensions in the decarbonization of transportation — environmental, institutional, technological, and social — that interact to shape a sustainable urban mobility system. The findings reveal that the success of low-carbon mobility transformation depends on cross-sectoral policy integration, the electrification of public transport, and community participation in mobility behavior change. The ILCMF provides an integrative framework for metropolitan transportation policymaking that is efficient, inclusive, and aligned with Indonesia’s Net Zero Emission 2060 target.
Co-Authors Achmad Achmad Aditya Wardana, Aditya Agusinta, Lira Ahmad, Zaini Aisyah Rahmawati Akbar, Muhajir Anggara, Dian Christopher Ari Sulistyowati, Ari As'siddiq, Imam Bahdi Bahmi, Yulizen Banjarnahor, Astri Rumondang Baskoro, Dian Anom Boy Hutabarat, Sunny Brahmantyo, Agung Budi Karyono, Aris Buyle, Sven Chaerudin, Irwan Chairuddin , Irwan Charles A.N Charles A.N, Charles Christine Widilestari Dessy Winiastuty, Nuraini Dewulf Wouter Didiet Rachmat Hidayat Dinar Dewi Kurnia Edi Abdurachman Endang Hariningsih, Endang Endang Sugiharti, Endang Euis Saribanon, Euis Fachrial, Peppy Fajar Tirtafadhitya Farisyi, Sofwan Febrian, Wenny Desty Febry Chairuddin Damien Gratia Atanka Barus, Gratia Atanka Gultom, Simon Handrikovaro, Mario Hariri, Muhammad Haris Haris, Haris Hartiwi Prabowo, Hartiwi Hasurungan Silalahi, Martogi Heryadi, Muhammad Heri Hidayaatullah, Mukhlis Hidayat, Didiet Rachmat Husna, Selma Novaliza Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Indra Pasau, Yusuf Indrawan, Rully Indriyati Indriyati Jermanto Setia Kurniawan Kadarisman, Muh Koharudin, Muhammad Kurniawan, Deni Agus Laba, I Ketut Lupiyoadi, Rambat M. Arief Ramdhany Mantoro, Budi Marthaleina Ruminda Sitorus Matagiwa, Parabil Meianto, Subangkit Muhammad Fikri Muhammad Resky Munandar, Aries Mustika Sari, Mustika Nelson Len Togas Nelson Len Togas, Nelson Len Nofrisel, Nofrisel Nugraha, Bharata Nur Aryanzah, Dany Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Oktavia Rini, Ade Olfebric, Olfebric Ozali, Imam Permana, Verry Rizki Pradana, Madi Pramana, Aditya Prasadja Ricardianto, Prasadja Primadi Candra Susanto Putro, Mego Setyo R. Didiet Rachmat, R. Didiet Rachmatsyah, T. Herry Rafi, Salahudin Rezty Fauziah Novianty Rosabel Renaningtyas, Eileen Sandriana Marina Sanjaya, Hendri Aka Saputra, Candra Mardhika Sarinah Sarinah Setia Kurniawan, Jermanto Siahaan, L Denny Siahaan, L.Denny Simarmata, Andre Yosafat Simarmata, Jean Sabastian Simarmata, Jean Sebastian Simarmata, Jeremy Ephraim Siska Amonalisa Silalahi Siti Annisa Wahdiniawati, Siti Annisa Siti Zubaidah Sitorus, Binsar Renold Situmorang, Ben Ony Hottua Soekirman, Atong Subandi suryawan, ryan firdiansyah Suvittawat , Adisak Tampubolon, Manahan Tri Cahyadi Unggu, Winneth Tamake VERONICA VERONICA Wardhani, Anindita Galuh Widyaningrum, Novita Winarko, Danus Wouter, Dewulf Wynd Rizaldy Yana Tatiana, Yana Yosafat, Andre Yosi Pahala, Yosi Yudistiawan, Yudistiawan Yulianti Keke Yuliantini Yuliantini Yuniarty Yuniarty Yuniarty Yuniarty Zainal, Munawaroh Zulfa Fitri Ikatrinasari