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Journal : Proceeding Applied Business and Engineering Conference

Navigating Communication Crossroads: Language Choice Dynamics in a Multinational Corporation Operating in Indonesia (Case Study: Riau Andalan Pulp and Paper) Budiana, Agnes Arum; Ristra, Pretti; Kespandiar, Tengku
ABEC Indonesia Vol. 12 (2024): 12th Applied Business and Engineering Conference
Publisher : Politeknik Negeri Bengkalis

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Abstract

This research explores the dynamics of language choice within a multinational corporation (MNC) operatingin Indonesia, specifically at Riau Andalan Pulp and Paper in Riau Province (RAPP). The study examines how employeesnavigate language choices between English, the corporate language, and Bahasa Indonesia, the local language, within amulticultural and multilingual workforce. Utilizing a mixed-methods approach, the study combines qualitative interviewswith quantitative surveys to gather comprehensive data from RAPP employees across various departments. Findingsreveal that English is predominantly used in formal settings, such as meetings and official documentation, reflecting itsrole as the corporate language. Conversely, Bahasa Indonesia is preferred for informal interactions, highlighting itsimportance in fostering employee comfort and social cohesion. Key factors influencing language choice includeprofessionalism, ease of communication, and inclusivity, with company policies promoting English proficiency to bridge cultural gaps. RAPP's language training initiatives, including the English Corner and participation in the Toastmasters Club, are instrumental in enhancing employees' language skills and supporting career development. The studyrecommends optimizing these programs by incorporating feedback, encouraging practical language use, leveragingtechnology, and aligning language learning with career advancement opportunities. By understanding and managinglanguage diversity, RAPP can enhance cross-cultural communication, contributing to its success in the global market.
Co-Authors Abdul Malik Abdurohim Abdurohim Agnes Arum Budiana, Agnes Arum Agus Nurofik Akhmad Setyo Rahman Arifai Ilyas Arifin, Moh Samsul Arisandi, Edi Asnawati Asnawati Azlina, Yunidyawati Bahtiar Efendi Bakti, Surya Bord Nandre Aprila Butarbutar, Dicky Jhon Anderson Citra Arta, Deddy Novie Dhety Chusumastuti Diawati, Prety Donny Dharmawan Eki Candra Elizabeth Elizabeth Yohanes Endah Pujiastuti Erna Erna, Erna Esti Nur Wakhidah Faizatul Fajariah Fajri, Muhammad Iqbal Fani Sartika Frans Sudirjo Hamzah, Ramadhani Hastin Trustisari Helmi Ali Heny Herawati Hidayati, Heny Hilarius Wandan Imam Mukhlis Indri Astuti Ira Patriani Irwansyah Rezeki, Syailendra Reza Ita Nurcholifah Jati, prihatina Jihan Jihan Judijanto, Loso Karundeng, Deby Rita Karyadi, Sugeng Kus Yunanto, Mohammad Luh Komang Candra Dewi Meliantari, Dian Miranti Pradipta Utami Misrofingah Mokhamad Arwani Musran Munizu Nasution, Nurjanah Nengsih, Widya Ni Luh Kardini Nur Alam Nurlina Nurlina Permadi, Indra Pretti Ristra Putra, Halim Dwi Putra, Halim Dwi Ramayanti Sinaga, Herty Ratnawita Ratnawita Rudiawan, Hendri Saputra, Eka Kurnia Saridi, Sarmoko Septianti Permatasari Palembang SETIAWAN JODI, I WAYAN GEDE ANTOK Siera Syailendra Sih Parmawati SILVIA EKASARI Siswahyudianto Sudarmiatin Sukirman Sukirman Syailendra Reza Irwansyah Rezeki Syech Idrus Taat Kuspriyono Teguh Setiawan Wibowo Trinandari Prasetyo Nugrahanti Umi Setyorini Violin, Vivid Wa Ode Nur Ainun Wakhidah, Esti Nur Wardana, Miko Andi Wenny Desty Febrian Febrian ZA, Saida Zainurossalamia