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All Journal Nadwa : Jurnal Pendidikan Islam Jurnal Pendidikan Islam Jurnal Ilmiah Peuradeun Muaddib : Studi Kependidikan dan Keislaman Al-Hayat: Journal of Islamic Education AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM ZAHRA: Research and Tought Elementary School of Islam Journal Urwatul Wutsqo : Jurnal Studi Kependidikan dan Keislaman Tafkir: Interdisciplinary Journal of Islamic Education Munaddhomah: Jurnal Manajemen Pendidikan Islam Volksgeist: Jurnal Ilmu Hukum dan Konstitusi Chalim Journal of Teaching and Learning IRSYADUNA: Jurnal Kemahasiswaan Kharisma: Jurnal Administrasi dan Manajemen Pendidikan International Journal of Law and Society An Nafah: Jurnal Pengabdian Masyarakat Jurnal Pendidikan Islam Jurnal Manajemen Pendidikan Islam IIJSE ZAHRA: Research and Tought Elementary School of Islam Journal Fikroh: Jurnal Pemikiran dan Pendidikan Islam Majapahit Journal of Islamic Finance and Management Majapahit Journal of Islamic Finance dan Management Academicus Interdisciplinary Journal of Social Sciences Al-Hayat: Journal of Islamic Education
Ari Kartiko, Ari
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Majapahit Journal of Islamic Finance and Management

 1 
The Influence of Quality of Services and Infrastructures on Inpatient Satisfaction Sibuea, Nunti; Indra Prayoga, Bobby; Kartiko, Ari; Arsyawina, Arsyawina
Majapahit Journal of Islamic Finance and Management Vol. 1 No. 2 (2021): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v1i2.11

Abstract

This research was conducted at the Mother and Child Hospital “Fatimah” Lamongan with a scope of marketing which consists of service quality variables (X1), Infrastructure (X2) and patient satisfaction (Y). The study uses quantitative method. The population is the inpatients of the Mother and Child Hospital “Fatimah” Lamongan which will then be selected as the research sample. The data collection technique used a questionnaire and the sampling technique used probability sampling, with a random sampling technique and 98 patients were selected as samples. It uses primary data obtained directly from the respondents. The data obtained have tested the validity and reliability using SPSS software. The analysis of hypothesis testing used multiple linear regression analysis techniques and the results obtained that the quality of services and infrastructure have a significant effect on patient satisfaction inpatient care at the “Fatimah” Lamongan Mother and Child Hospital, while the variable infrastructure has a dominant influence on inpatient satisfaction.
Co-Authors Abdullah Muzakar Achmad Agus Priyono Afif, Zahrotun Ni’mah Afiful Ikhwan Afra, Nada AHMADI Ainur Rofiq Akhmad Sirojuddin, Akhmad Amirullah, Khus Ammar Zainuddin, Ammar Andika Aprilianto, Andika Anjelita, Rona Ansori Arief, Mohammad Yahya Arsyawina Arsyawina Azizah, Mar’atul Defi Dachlian Nurdiana Dewi Masitah, Dewi Djaelani, Abdul Qodir Edris Zamroni Ella Mayasari Fatikh, M. Alfin Ferdinand Salomo Leuwol Fuad, Zaqiatul Gobel, Lisda Van Guntur Arie Wibowo, Guntur Arie Hakim, Agisni Fadlan Abdul Hasan, Moch. Sya'roni Hasan, Moch. Sya’roni Hayati Hayati Huda, Nafiul Ibnu Rusydi Ikhwan, Aisyah Nuril Imriani Idrus Indra Prayoga, Bobby Judijanto, Loso Jumiati Jumiati Kartika kasheem, Majdy Kasiani, Kasiani Kausar, Shakila Kholik, Moh. Leuwol, Ferdinand Salomo Liani, Astri Lutfita, Ifa Maf’ula, Diana Ainun Mas'ulil Munawaroh, Mas'ulil Ma’arif, Muhammad Anas Mohzana Muhamad Arif Muhamad Parhan Muhammad Anas Ma`arif Muhammad Anas Ma`arif, Muhammad Anas Muhammad Husnur Rofiq Munfarida, Isah Muqorrobin, Firman Miftakhul Nasar, Ismail Nuddin, Hasan Nurida, Siti Nurihidin, Edi Nurti Budiyanti Nurulloh, Ahmat Prastika, Yuli Dwi Putra, Freddrick Tiagita Ramadhani, Yesa Cahayaning Ritonga, Matnur Rofiq, Muhamamd Husnur Rofiq, Muhammad Huusnur Rohmi, Rohmi Rokhman, Mauhibur Rosmika, Enita RR. Ella Evrita Hestiandari Saputra, Nanda Saraswati, Ety Senang, Senang Sibuea, Nunti Sintasari, Beny Sirojuddin, Akmad SOFYAN TSAURI SRI RAHAYU Suhardi, Muhamad Sunardi Sunardi Suparnyo Suparnyo Susanto Susanto Sutrisno, Sutrisno Suyitno Suyitno Syamsul Arifin Wijayanto, Adi Wijono, Hani Adi Yulianti & Ninik Indawati Hartatik Zamroni, Afif Zamroni, M. Afif Zuana, Muhammad Mujtaba Mitra Zukhrufin, Fina Kholij