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Journal : Science Midwifery

Factors Affecting Patient Safety Incidents In Datu Beru Takengon Regional Hospital In 2021 Indra Lutfi; Arifah Devi Fitriani; Meppeaty Nyorong
Science Midwifery Vol 10 No 2 (2022): April: Science Midwifery
Publisher : Institute of Computer Science (IOCS)

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Abstract

Patient safety is the most important global issue today where there are now many reports of patient demands for medical errors that occur in patients. The report of the Committee for Quality Improvement and Patient Safety (PMKP) in 2020 at the Datu Beru Takengon Regional General Hospital showed that there were 15 safety incidents. This research is a quantitative research with a cross sectional study design, which is a measurement of the dependent variable and the independent variable of the relationship between nurse characteristics (age, gender, education, years of service and unit tenure), organizational factors, teamwork factors, work environment factors, individual factors with the dependent variable of patient safety and using a survey method. From the results of the study, the most dominant factor influencing patient safety was the teamwork factor variable p 0.000 <0.05 and 95% CI 0.014-0.244 meaning that the teamwork factor had an effect on patient safety at Datu Beru Takengon General Hospital. In the study, there was a significant influence on the occurrence of patient safety incidents, whether it was from individual nurses such as age, education, years of service, work units, organizational factors, teamwork factors, environmental factors and individual factors. The conclusion of this study that the teamwork factor is a more influential variable than the others in the occurrence of patient safety incidents in the inpatient unit. It is hoped that the management of is more serious in establishing quality improvement and patient safety (PMKP).
Effect of Service Quality on Satisfaction of Inpatient BPJS Health Participants Non PBI in Medan Methodist Carolina Hanna; Arifah Devi Fitriani; Asriwati Asriwati
Science Midwifery Vol 10 No 2 (2022): April: Science Midwifery
Publisher : Institute of Computer Science (IOCS)

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Abstract

Non-PBI Health quality of hospital services is an important element in health services. Hospitals are required to provide quality services as health service providers who play an active role and participate in supporting health development goals. The development of the BOR (Bed Occupancy Rate) of inpatients experienced an up and down trend at Methodist Hospital in 2017-2019. In 2017 it was 30.9%, in 2018 it was 34.2%, in 2019 it was 56.3% and it had not reached the 60-85% standard. This research was a quantitative research with cross-sectional design. The population were all inpatients of BPJS Kesehatan non-PBI participants at Methodist Hospital Medan. The total population was 126 people and the entire population as the sample. Data were analyzed by multiple logistic regression at .05. The results showed statistically that the variables of reliability, responsiveness, empathy, appearance, processes and policies had a significant effect on the satisfaction of inpatients of BPJS Kesehatan non-PBI participants at the Medan Methodist Hospital. The variable that has a major influence on the satisfaction of inpatients of BPJS Kesehatan non-PBI participants is the process dimension with an OR value of 27.864. It was recommended to Medan Methodist Hospital: 1) seek to increase the dimensions of the process through making local Standard Operating Procedures (SOP) for all hospital health workers, 2) seek to increase the dimensions of reliability, responsiveness, empathy, appearance and policy through increasing the role of Home Health Promotion Sickness (PKRS) as well as seeking service excellent training to improve the ability of health workers to communicate.
Co-Authors ., Eddi Abdul Hamid Lubis Achmad Rifai Afriani, Miskah Afrianty, Miskah Agnes HM Rajagukguk Agustiawan aida fitria Akbar Hidayat Al-Amri, Fadhillah Azhana Albert Jeo alfiany sahry Alisha, Nori Amirah, Asriwati Angela Christina Anggraini, Indah Annisa Nurrachmawati Asepty, M.Rizky Priyanka Asmarani Yusnita Ida Sirait Asnila Dewi Harahap Asriwati Asriwati Amirah Asriwati Amirah Asriwati Asriwati Asriwati, Asriwati Asrul Asrul ASTIKA HANDAYANI Asyiah Simanjorang Asyiah Simanjorang Asyiah Simanjorang Asyiah Simanjorang Awaludin, Aceng Ali Bahari, Samsul Begum Suroyo, Razia Beni Satria Beni Satria Carolina Hanna Carryn Carryn Casia Reski Chairul Syah Putra Chairuna Amalia Dahrul Siregar Daniati, Wella Dea Tansy Ardelia Deby Deanda Deli Teo Deli Theo Deli Theo Deli Theo Desy, Rara Jaka Dewi Martina Efendi, Ismail Endang Maryanti Erawati, Susina Fadhilah Setyorini Fadhilla Qudsi Ramadhani Fakhryan Rakhman Farachdiba, Farachdiba Febri Gustianda Ginanti Siregar Fhitriana, Suzan Friskila Hotnaria Gisna hartini Gunawan, Roni Hadi, Anto J. Hana Dhini Julia Pohan Hanidi, Hanidi Hanjaya Hanjaya Harahap, Juliandi Hasanah Hali, Nurul Husna Hariani Idawati Idawati Iman Muhammad Iman Muhammad Indra Lutfi Irwandi Irwandi Ismail Efendi Ismail Efendy Isnaini, Nadya Ivan Agus yanto Gea J Jamaluddin J. Hadi, Anto Jamaluddin Jamal Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jayanti Pardede, Merly Jitasari Tarigan Sibero Joyce Yulianti Silalahi Juliandi Harahap Juliandi Harahap Ketut Suarayasa Kusnatalia Kusnatalia Lestari, Elsa Ambarwati Lucia Lastiur M. Fahriza Winaldha Nasution Mahmud Ar Rasyid Ridho Siregar Mandasari, Trilia Manisha, Manisha Mappeaty Nyorong Mappeaty Nyorong Mappeaty Nyorong Maretalinia, Maretalinia Mariana, Dessy Maryanti, Endang Masnelly Lubis Masnelly Lubis Masnelly Lubis Masnelly Lubis Masyitah, Irinne Mayang Sari Megawati Megawati - Megawati . Megawati Megawati Mentari Rambe, Nurbaya Meppeaty Nyorong Meriahta Sitepu Merly Jayanti Pardede Mhd. Aulia Rahman4 Mhd. Fadli Miskah Afriany Muchti Yuda Pratama Muhammad Adji Wibisono Muhammad Irsyad Muhammad Mahadi Hasibuan Muttaqin Al Ridha Muzauwir Muzauwir N NIRMAYATI Nada Salsabila Nadapdap, Marshall Jeremia Nadapdap, Thomson. P. Naeni Juliani Nasution, Ramadhani Syafitri Novitalia, Anak Agung Sagung Dewi Nur Aini Nur'aini Nur'aini Nuraini Nuraini Nuraini Nuraini Nurbaiziah, Nurbaiziah Nurlaila Qodrianti Siregar Nurliawati wati Nurul Hasanah Hali Nur’aini Nur’ani, Nur’ani Pohan, Hana Dhini Julia Purwoko, Agus Rahma Dona Rahmadhani, Putri Ramadhaini, Emi Ramadhani Syafitri Ramadhani, Kiki Mirna Razia Begum Suroyo Rian Alfian Rizki Kamalia Sabang, Novrizal Safuranti, Aristya Maulida Safwaliza Safwaliza Sahputri, Anita Samsider Sitorus Samsul Bahri Sari Safitri5 Sarifin Usman Kombih Seprianti, Monica Eprita Shilvira, Ayu Silaen, Mangatas Simanjorang, Asyiah Siregar, Dian Maya Sari Siregar, Herianto Sitompul, Anita Julistika Sari Sofina Lusia Harahap Sonataelina Togatorop Suci Sofiyanti Mochtar Sudiro Sudiro Sudiro Sudiro Sudiro, Nuraini, Sugito - Suharto, Teguh Suhena, Isabella SUROYO, RAZIA BEGUM Syafitri, Ramadhani Syamsul, Darwin Syeh Ali, Irwansyah Ahmad Teguh Suharto Teguh Suharto Theo, Deli Theresia Hutasoit Thomson P. Nadapdap Usman Kombih, Sarifin Utami, Tri Niswati Vina Rezeki Wella Daniati widia zalvi Wina Augustine Yose Dodi Pratama Yuniati Yuniati Yuniati Yuniati Yuniati Yuniati Zendrato, Bryan Ifolala Zuraidah Nasution