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All Journal Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Pharmascience Jurnal Ilmiah Mahasiswa Ekonomi Akuntansi JURNAL SERAMBI ILMU Pendas : Jurnah Ilmiah Pendidikan Dasar Journal Analytica Islamica Bunda Edu-Midwifery Journal (BEMJ) Literasi: Jurnal Ilmiah Pendidikan Bahasa, Sastra Indonesia dan Daerah Imajeri: Jurnal Pendidikan Bahasa dan Sastra Indonesia EDUTEC : Journal of Education And Technology Panangkaran: Jurnal Penelitian Agama dan Masyarakat Jantra EL-MAQALAH: Journal of Arabic Language Teaching and Linguistics International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Hospital Majapahit : Jurnal Ilmiah Kesehatan Politeknik Kesehatan Mojokerto Joong-Ki : Jurnal Pengabdian Masyarakat KREATIF: Jurnal Pengabdian Masyarakat Nusantara Maternity and Neonatal : Jurnal Kebidanan Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Jurnal Natural Gunung Djati Conference Series Genre Journal: Journal of Applied Linguistics of FBS UNIMED International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) Jurnal Riset Ekonomi dan Akuntansi Jurnal Pendidikan Sosial dan Konseling Aladalah: Jurnal Politik, Sosial, Hukum dan Humaniora Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Jurnal Media Akademik (JMA) Joong-Ki Ardhi: Jurnal Pengabdian dalam Negri Journal of International Multidisciplinary Research Jurnal Sentra Pendidikan Anak Usia Dini Jurnal Intelek Dan Cendikiawan Nusantara Bayt ElHikmah: Journal of Islamic Architecture and Locality Botani: Publikasi Ilmu Tanaman dan Agribisnis Wissen: Jurnal Ilmu Sosial dan Humaniora Jurnal Ilmiah Mahasiswa Pendidikan Kesejahteraan Keluarga Reflection: Islamic Education Journal Blaze: Jurnal Bahasa dan Sastra dalam Pendidikan Linguistik dan Pengembangan Jurnal Pengembangan Profesi Guru dan Dosen Joong-Ki KOMNET : Jurnal Komputer, Jaringan dan Internet Journal of Literature Review IZZI: Jurnal Ekonomi Islam Edumaspul: Jurnal Pendidikan
Raudhatul Jannah
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THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION OF INDIHOME SERVICE USERS IN BIREUEN DISTRICT M Hafid; Zikra Hayati; Raudhatul Jannah; Mawaddah; Agustin Nurhayati
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 6 No. 1 (2024): 7th IHERT (2024): IHERT (2024) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v6i1.398

Abstract

The development of information technology allows the use of more sophisticated media such as the internet to make it easier to access information. PT Telekomunikasi Indonesia, Tbk (Telkom) is a telecommunications company that has a product called Indihome for surfing the internet. This study aims to determine the effect of service quality and price on customer satisfaction of Indihome internet service users in Bireuen Regency. The method used in this research is a quantitative approach. The results showed that service quality has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the tcount> ttable value at the 5% level (2.051> 1.65993) and a significant value of 0.043 <0.05. The results showed that price has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the value of tcount> ttable at the 5% level (5.203> 1.65993) and a significant value of 0.000 <0.05. The results showed that the value of service quality and price had a simultaneous and significant effect on customer satisfaction of Indihome internet service users in Bireuen Regency. With a value of Fhitung> Ftabel (19.511> 3.09), and a significant value (sig) = 0.000 <0.05.
Co-Authors Afwan Syahril Agnes Fridolin Agustin Nurhayati Aisyatul Latifah Akbar P Nugraha Almunadiya Alya Rosadiana Andromeda Andromeda Anisa Nur khalifah Anita Salsabila Aqwa Naser Daulay Ariza Amalia Arsaythamby Veloo Asma Asma Azhari Panjaitan Benni Ichsanda Rahman Hz Berlianti Berlianti Cut Morina Zubainur Desvira Annisa Devi Amaliya Putri Devi Resimah Diana Fauzia Sari Dinda R Sibagariang Eka Diah Kartiningrum Elisa Oktaviani D. A. Elisa Oktaviani Dewi Anggraeni Elisma Elisma Fadhilah . Fajar Utama Ritonga Fara Nabila Tania Fatni Mufit Firman Hadi G. R. Lono Lastoro Simatupang Gilberto Ronaldi Gyshela Rizqia Mareta Halimah Tusyadiah Harun Al-Rasyid Havizur Rahman Himami Firdausi Ilda Fitri Indra Wahyudi Z Indriani Azzahra Inom Nasution Iwan Setiawan Jacinda, Syahlaa Isaura jimi ronald, jimi Juliana Setefani Usaini Kamdani Karunia Devi Frida Kiagus Muhammad Zain Basriwijaya Lathipah Hasanah Lufri Lufri M Hafid M. Padeli Wibowo M. Thfeil Arabbi M. Zufannor Ihsan Marlisa Rahmi Mawaddah Melin Andilla Melyana Melyana Meysa Malika Mia Lasmi Wardiyah, Mia Lasmi Mislaini Mona Amelia Mu'linnatus Sa'adah Muammar Khaddafi Muhammad Ali Husni Muhammad Bilal Abdurrahman Muhammad Haris Muhammad Hidayaturrahman Muhammad Wildan Fikri Azkia Mukhirah . Murfi Hidamansyah Musfiari Haridhi Mutia Syahdina Nabila Nashfati Nema Widiantini Neni Afrida Sari Harahap Noor Fadela Nor Anisa Nur Azmi Alwi Nurhamlin, Nurhamlin Nuris Sofa Nurul Mupida Lubis Prima Gusti Yanti Puput Fadhilah Rizki Putra, Riza Aulia Putri Aisyah Siregar Putri Dina Amelia Rahmiatul Aula Raudhatinur Rianna Wati Rifka Aqila Risa Nursanty Riska Halda Lubis Risky Pebriana Rizki Amalia Sahkholid Nasution Sandijal Putra Sani K, Fathnur Sari Zaman Wulandari Sartika Alpianti Manurung Sefti Wulandari Siti Fatimah Azzahro Simatupang Sofwa Nadia Sonia Puspita Dewi Sutan Febriansyah Syahjuzar Syahjuzar Syakila Pradita Tasyaul Azkia Tengku Darmansah Tiara Amanda Ulina Tassia br Hutagaol Ummi Kulsum Windi Nandina Wirda neli Wiwik Sushartami Yeni fatur rohmah Yossi Diantimala Yulia Ernida Yulia Hanoselina Yuliana Natsir Yuliana Yuliana Yunisrina Q. Yusuf Yusnidar Zainun Wahida Fithriani Zikra Hayati zulhelmi zulhelmi