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THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION OF INDIHOME SERVICE USERS IN BIREUEN DISTRICT M Hafid; Zikra Hayati; Raudhatul Jannah; Mawaddah; Agustin Nurhayati
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 6 No. 1 (2024): 7th IHERT (2024): IHERT (2024) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v6i1.398

Abstract

The development of information technology allows the use of more sophisticated media such as the internet to make it easier to access information. PT Telekomunikasi Indonesia, Tbk (Telkom) is a telecommunications company that has a product called Indihome for surfing the internet. This study aims to determine the effect of service quality and price on customer satisfaction of Indihome internet service users in Bireuen Regency. The method used in this research is a quantitative approach. The results showed that service quality has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the tcount> ttable value at the 5% level (2.051> 1.65993) and a significant value of 0.043 <0.05. The results showed that price has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the value of tcount> ttable at the 5% level (5.203> 1.65993) and a significant value of 0.000 <0.05. The results showed that the value of service quality and price had a simultaneous and significant effect on customer satisfaction of Indihome internet service users in Bireuen Regency. With a value of Fhitung> Ftabel (19.511> 3.09), and a significant value (sig) = 0.000 <0.05.
Co-Authors Adil Mubarak Afwan Syahril Agnes Fridolin Agung Satrio Agustin Nurhayati Akbar P Nugraha Akhmad Baihaqi Almunadiya Andromeda Andromeda Aqwa Naser Daulay Ariza Amalia Arsaythamby Veloo Asma Asma Azhari Panjaitan Benni Ichsanda Rahman Hz Berlianti Berlianti Cut Morina Zubainur Danil Zulhendra Desvira Annisa Devi Amaliya Putri Devi Resimah Diana Fauzia Sari Dinda R Sibagariang Dionni Ditya Perdana Eka Diah Kartiningrum Elisa Oktaviani D. A. Elisa Oktaviani Dewi Anggraeni Elisma Elisma Elisma Elisma Fadhilah . Fajar Utama Ritonga Fara Nabila Tania Fatimah Fatimah Zuhra Fatma Zuhra Fatni Mufit Firman Hadi G. R. Lono Lastoro Simatupang Gilberto Ronaldi Gyshela Rizqia Mareta Halimah Tusyadiah Harun Al-Rasyid Hasan Havizur Rahman Havizur Rahman Hendrizal Hidayatil Muslimah Himami Firdausi Ikhyanuddin Ikhyanuddin Ilda Fitri Ina Magdalena Indriani Azzahra Inom Nasution Iwan Setiawan Jihan Na’imah Ritonga jimi ronald, jimi Juraid Abdul Latief Kamdani Karunia Devi Frida Kurnia, Ulfa Laras Syahira Ludfi Arya Wardana Lufri Lufri M Hafid M. Padeli Wibowo M. Thfeil Arabbi M. Zufannor Ihsan Mawaddah Melin Andilla Meysa Malika Mia Lasmi Wardiyah, Mia Lasmi Minarni Nongtji Miranda Tambunan Mislaini Mona Amelia Mu'linnatus Sa'adah Muammar Khaddafi Muhammad Ali Husni Muhammad Ariq Muhammad Bilal Abdurrahman Muhammad Haris Muhammad Hidayaturrahman Muhammad Wildan Fikri Azkia Mukhirah . Murfi Hidamansyah Murhaban Murhaban Musfiari Haridhi Mutia Syahdina Nabila Nashfati Nadhira Alya Nema Widiantini Neni Afrida Sari Harahap Noor Fadela Nur Azmi Alwi Nurhamlin, Nurhamlin Nurhasanah Nurhasanah Nurhaswinda Nuris Sofa Perdana, Dyah Adila Prima Gusti Yanti Puput Fadhilah Rizki Putra, Riza Aulia Putri Aisyah Siregar Putri Dina Amelia Qhisthina Atikah Rahmi, Marlisa Rahmiatul Aula Ratmini Pasaribu Raudhatinur Rianna Wati Ribut Prastiwi Sriwijayanti Rifka Aqila Risa Nursanty Riska Halda Lubis Risky Pebriana Rizki Amalia Romi Kurniawan Sahkholid Nasution Sahril Napiputulu Sandijal Putra Sani K, Fathnur Sari Zaman Wulandari Sartika Alpianti Manurung Sefti Wulandari Septia Rohma Shofia Hattarina Siti Fatimah Azzahro Simatupang Sonia Puspita Dewi Suci Aulia Sabila Sutan Febriansyah Suyono Suyono Syahjuzar Syahjuzar syahminan syahminan Syakila Pradita Ulina Tassia br Hutagaol Ummi Kulsum Windi Nandina Wirda neli Wiwik Sushartami Yeni fatur rohmah Yossi Diantimala Yulia Ernida Yulia Hanoselina Yuliana Natsir Yuliana Yuliana Yunisrina Q. Yusuf Yusnidar Yusuf Fadillah Ramadhan Zainun Wahida Fithriani Zikra Hayati,, Fitria, Loeziana Uce, zulhelmi zulhelmi