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Journal : Technomedia Journal

AI Agent Based Service Innovation to Enhance Efficiency and User Experience Cahyono, Dwi; Atmaja, Hanung Eka; Zainarthur, Henry
Technomedia Journal Vol 10 No 3 (2026): February
Publisher : Pandawan Incorporation, Alphabet Incubator Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/bw4vra55

Abstract

The innovation of services based on Artificial Intelligence (AI) Agent has become a key strategy in improving operational efficiency, service quality, and user experience across various digital business sectors. AI Agent, utilizing natural language processing, machine learning, and realtime data analysis, can automate service processes that previously required manual interaction, such as customer responses, recommendations, and processing complex information. This study aims to analyze how the application of AI Agent can accelerate service responses, improve information accuracy, and create more personalized interactions for users. The research method used is a literature review from reputable journals, academic books, and industry reports, which are then analyzed descriptively to identify the adoption patterns of AI Agent across various digital platforms such as e-commerce, financial services, education, and creative industries. The results of the literature synthesis show that AI Agent can reduce operational workload by up to 40%, accelerate service response time by up to 60%, and enhance user satisfaction through adaptive interactions tailored to individual preferences and behaviors. Additionally, the implementation of AI Agent also proves to improve service consistency, expand operational scalability, and reduce the risk of human error in service processes. These findings emphasize that the integration of AI Agent not only enhances the efficiency and effective- ness of digital business processes but also plays a key role in creating strategic innovation, strengthening competitiveness, and building a more responsive and valuable service experience for users in the digital era.
Co-Authors A.A. Ketut Agung Cahyawan W Abadi Sanosra Abdullah, Anton Achmad Choiron Achmad Choiron Ade Susianti, Febrina Afriyani, Suci Ryski Nur Ahmad, Haidar Alif Putra Gunawan, Maulana Alwiyah Alwiyah Amalia, Direstu Amarya, Grace Ezranda Anastasia Lidya Maukar Anda Lusia, Anda Andhina Ika Sunardi ANGGI FIRMANSYAH Anggit Wikanningrum Anik Vega Vitianingsih Anik Vega Vitianingsih Apriani Sijabat Ari Wulanjati, Herlina Arief Rahman Hakim Arif Budianto Arthur Simanjuntak Aspirandi, Rendy Mirwan Astutik, Rika Aswadi Jaya, Aswadi Ayun Maduwinarti Ayuningtyas Palup, Risqi Ekanti Ayuningtyas Palupi, Risqi Ekanti Azzahra, Morra Fatya Gisna Nourielda Bambang Bagus Harianto Brown, Christina Bungsu, Agung Pangeran Chrissanti, Agnes Maria Cilvi Chua Toh Hua Citra Dwi Ristantri Cristino Gusmao Damanik, Alaris Darasito Dananjaya, Gabriel Deliana, Dian Diah Probowulan Dian Kusuma Wardani Dicha Kusuma Priambudi, Prisca Dinarso, Rahmat Cahyo Dwi Budi Santoso Dwi Prasetyo, Septian Dwi Ristantri, Citra Dwi Riyono, Ady Fajar Dyah Rohma Wati Eko Budi Santoso Eko Budi Satoto Erika Erika Erinaldi Evi Lestari Evi, Evi Lestari Fahrudin, Rifqi Fatika Nur Rokhimah Fatmawati, Indra Fatmawati, Suci Nur Fawaidul Badri Fiel Afroh, Ibna Kamelia Firda, Alverina Firdaus, M. Syahri Fitri Ana Wati, Seftin Fitrianingsih, Evi Guntoro, Widy Guntur, Yohanes Sri Gusmao, Cristino Hanik, Asmah Hanung Eka Atmaja Hari Safariningsih, Ratna Tri Haris Hermawan Haris Hermawan, Haris Herlambang, Toni I.G.N. Andhika Mahendra Ibnu Hanafi Ida Ayu Putu Sri Widnyani Indrawati, Linda Intan Sari, Rosi Avinda Jabbar, Malik Abdul Julianingsih, Dwi Julianto Lemantara Juliardin, Muhammad Alief Kamil, Ibrahim Khairunnisa, Firstia Nurlaili Khamil, Abdul Khaulia, Ayu Tinis Khifdi, M. Yurisul Kusdarwanto, Heru Kusumaningrum Kusumaningrum Lailatul Qodriyah, Emilyati Lambang Trijono Lidya Maukar, Anastasia Litafira Syahadiyanti Lorenzo, Agung Maharani, Astrid Maharani, Astrid Mahardika, Husein Satria Maisura Maisura Mardiansyah, Edi Maria, Lily Martiana, Nina Maryam Z, Amalina Mas, Ayu Masito, Fitri Ma’rifah , Ma’rifah Yuliani Minulya Eska Nugraha Mochamad Hariadi Mochammad Irfan Efendi Mohamad Agus Salim Muhammad Thamrin Mursyidah4, Mursyidah Muzakir, Fohan N, Gardina Aulin Nafsiyah, Wardatun Nirmala Kartikasari, Yudita Nur Annisa, Nenden Nur Said Nuraeni, Intan Sarifa Nursaid Nurul Qomariah Nuryadi Nuryadi Ongko, Bagus Kustiono Pamungkas Putra Bagyana, Caesare PANJAITAN, MUKTAR B Paramitha, Octavia parjan, parjan Pradana, Dwifa Yuda Pradani, Dea Yulinestria Prakoso, Dadang Pramono, Didik Eko Probowulan, Diyah Purbosaputro, Erwin Putra Widhi Wardhana, Erwindhu Putri, Indri Mariska Rachmania, Nindita Rachmaniyah, Aulia Rafly Eka Saputra, Muhammad Rahmawati, Maulidia Rangi, Noah Ratna Nur Tiara Shanty Ristumanda, Siti Salbiah Riyadi, Anton Rizaldi, Choireza RR. Ella Evrita Hestiandari Rusgianto S, Riang Agustin Sa'adah , Nur Saat Riyanto Samsul Hadi Sanorsa, Abadi Santi Wulandari, Dwi Sari , Mena Sari Indrayati, Fatma Sari, Denia Ratna Sari, Risa Riana Puspita Savitri, Nikke Indah Sinclair, Amelia Siti Juariyah Situmorang, Marolop Bungaran Tua Slamet Kacung, Slamet Slamet Riyadi, Slamet Riyadi Soetjahyo, Soetjahyo Sofianto, Rendra Hadi Suhada Suhada, Suhada Sujatmiko Sujatmiko Sukahir, Sukahir Sulistiowati Sulistiowati Susbiyani, Arik Suyamto Suyamto Suyanto Syahrani Arasid, Nova Syahrul, Maulia Syamilah, Aliyatus Teguh Santosa Tengku Muhammad Ramdani Tiara Shanty, Ratna Nur Tua S, Marolop Bungaran Uliyah, Dian Alfiyatul Umam, Azizul Warsito Sujatmiko, Achmad Wasi’ah, Ainin Lufaful Wati, Seftin Fitri Ana Wati, Wiwin Sri Niscahya Widiantoro, Edwin Wikaningrum, Anggit Wulandari, Erike Wulandari, Retno S. Yeti Komalasari Zahrotul Janah Zainarthur, Henry Zarkasi , Imam Zikrullah , Zikrullah Zubaidi, Nabila