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Analisis Pengaruh Kualitas Pelayanan, Keadilan dan Kepuasan Nasabah terhadap Loyalitas Nasabah Bank Syariah (Studi pada Nasabah Bank Syariah di Propinsi Riau) Junaedi, Achmad Tavip; Hadiwijoyo, Djumilah; Troena, Eka Afnan; Triyuwono, Iwan
Jurnal Aplikasi Manajemen Vol. 10 No. 1 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (222.886 KB) | DOI: 10.21776/

Abstract

Pengembangan perbankan syariah masih belum puas namun jika dibandingkan dengan perkembangan perbankan konvensional. Pertumbuhan rendah dari pangsa pasar perbankan syariah disebabkan oleh rendahnya loyalitas pelanggan untuk perbankan syariah. Perbankan syariah sebagai layanan perbankan di Indonesia kebutuhan memperhatikan tingkat kepuasan pelanggan yang optimal. Pelanggan memenuhi cenderung untuk setia dengan perbankan syariah. Penelitian ini bertujuan untuk mengekspos model hubungan antara kualitas pelayanan dan loyalitas untuk perbankan syariah. Ada empat variabel yang digunakan dalam penelitian ini, seperti: kualitas layanan sebagai variabel independen,loyalitas pelanggan sebagai variabel terikat, dan keadilan dan kepuasan pelanggan sebagai variabel mediasi. Metode pengambilan sampel penelitian adalah judgment sampling dari 392 pelanggan, kuesioner yang dapat digunakan adalah 217. Ini total sampel telah memenuhi persyaratan untuk menggunakan teknik analisis SEM (Structural Equation Model). Beberapa temuan dari penelitian ini adalah loyalitas dapat dipertahankan jika diimplementasikan dengan kualitas pelayanan yang lebih baik. Kualitas layanan yang baik akan memberikan kepuasan pelanggan, memuaskan pelanggan akan selalu setia dengan perbankan syariah. Keadilan untuk bagi hasil akan membuat memuaskan pelanggan, tetapi keadilan bagi bagi hasil tidak signifikan dipengaruhi dengan loyalitas pelanggan.
Building a Value-Oriented Digital Business Model for Traditional Anti-Migraine Herbal Tea Products Renaldo, Nicholas; Veronica, Kristy; Panjaitan, Harry Patuan; Junaedi, Achmad Tavip; Fadrul, Fadrul; Andi, Andi; Suhardjo, Suhardjo; Susanti, Wilda; Tendra, Gusrio; Jahrizal, Jahrizal
Luxury: Landscape of Business Administration Vol. 3 No. 1 (2025): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v3i1.125

Abstract

The growing demand for natural health solutions and the integration of digital lifestyles presents new opportunities for innovation in traditional herbal products. This study aims to design a value-oriented digital business model for an anti-migraine herbal tea, combining traditional herbal knowledge with modern digital entrepreneurship and accounting systems. The research used a qualitative approach, integrating the Business Model Canvas (BMC), Value Proposition Canvas (VPC), and digital accounting to formulate a scalable and consumer-centric business framework. The herbal formulation, consisting of ginger, peppermint, turmeric, lemongrass, lavender, cinnamon, and stevia, was developed based on scientific literature and traditional practices. Through consumer insights, market segmentation, and prototype evaluation with stakeholders and experts, the model was validated for its market viability and alignment with health-conscious and digital native consumers. The findings indicate that the integration of digital accounting enhances transparency, financial control, and business credibility, while the overall model supports sustainability, traceability, and value creation. This research contributes to the fields of digital business, sustainable product innovation, and the commercialization of traditional medicines. Future research is recommended to combine quantitative validation and clinical testing to improve the robustness and impact of the model.
Economic Feasibility of Nutrient-Rich Fertilizer Derived from Solid and Empty Fruit Bunches of Oil Palm Setyawan, Onny; Renaldo, Nicholas; Suhardjo, Suhardjo; Tendra, Gusrio; Veronica, Kristy; Junaedi, Achmad Tavip; Tanjung, Amries Rusli
Luxury: Landscape of Business Administration Vol. 3 No. 2 (2025): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v3i2.126

Abstract

This study aims to evaluate the economic feasibility of producing nutrient-rich fertilizers from solid fruit bunches (FBs) and empty fruit bunches of oil palm, taking into account nutrient composition, production process, cost structure, and potential market opportunities. This study bridges the gap between agricultural science and business economics by combining nutrient analysis of oil palm solids and empty fruit bunches with a cost-benefit evaluation and market potential assessment. This study used a mixed-methods design that combined: (1) experimental laboratory analysis (nutrient profiles and processing trials); (2) process mass balance and cost accounting to develop a production cost model; and (3) market and financial analysis (surveys, price benchmarking, and financial valuation). This study shows that solid palm oil waste, specifically solid decanter cake and empty fruit bunches (jangkos), contains significant macro and micronutrients that can be converted into high-value products such as organic fertilizer and soil conditioner. Provide palm oil mills with a science-based business model to convert waste into value-added products.
Location-Based Analysis of Household Internet Access Trends in Indonesia Using Chi-Square Analysis Putri, Novita Yulia; Veronica, Kristy; Renaldo, Nicholas; Tanjung, Amries Rusli; Panjaitan, Harry Patuan; Junaedi, Achmad Tavip; Nyoto, Nyoto; Purnama, Intan; Koto, Jaswar; Jahrizal, Jahrizal
Reflection: Education and Pedagogical Insights Vol. 2 No. 2 (2025): Reflection: Education and Pedagogical Insights
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/reflection.v2i2.133

Abstract

This study examines the percentage of Indonesian households accessing the internet in the past three months, disaggregated by location, during the period 2015–2017. Using secondary data from the National Socio-Economic Survey (SUSENAS) conducted by the Central Statistics Agency (BPS), the study applies descriptive statistics to identify access patterns and chi-square tests to evaluate potential relationships between household conditions and internet access location. The findings show a steady increase in household internet access over the three-year period, with home-based access emerging as the most dominant and growing mode of connectivity. Conversely, access via mobile vehicles declined, while internet use at workplaces and public facilities remained low. Chi-square analysis indicates no significant relationship between household conditions and access location. These results highlight the increasing reliance on household internet access and its potential role in supporting learning and digital literacy in Indonesia. However, persistent disparities across regions and socio-economic groups suggest that policies must go beyond infrastructure expansion to address issues of affordability, inclusiveness, and digital literacy. This study contributes to the literature on digital inclusion and provides implications for policymakers, educators, and stakeholders in advancing equitable access to education in the digital age.
Penguatan Kapasitas Dosen Pemula melalui Pelatihan Trik Jitu Tembus Publikasi Scopus di Ikatan Cendekiawan Muda Akuntansi Renaldo, Nicholas; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Tanjung, Amries Rusli; Hutahuruk, Marice Br; Yani, Fitri; Panjaitan, Harry Patuan; Suharti, Suharti; Aprilia, Bord Nandre; Prayetno, Muhammad Pringgo
JUDIKAT: Jurnal Pengabdian Kepada Masyarakat Vol 5 No 1 (2025): JUDIKAT: Jurnal Pengabdian Kepada Masyarakat
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/judikat.v5i1.5198

Abstract

Publikasi di jurnal internasional bereputasi, khususnya terindeks Scopus, merupakan kebutuhan penting bagi dosen dan peneliti dalam mendukung karier akademik, peningkatan reputasi institusi, serta memperluas jejaring ilmiah. Namun, banyak akademisi pemula menghadapi kendala dalam proses publikasi karena keterbatasan pengetahuan teknis, pemilihan jurnal, dan kemampuan menulis artikel sesuai standar internasional. Kegiatan pengabdian kepada masyarakat ini berupa pelatihan dan pendampingan penulisan artikel ilmiah bertema “Trik Jitu Tembus Publikasi Scopus”. Tujuan kegiatan adalah untuk meningkatkan literasi publikasi internasional, memberikan keterampilan teknis penulisan, serta mengurangi potensi kesalahan umum yang sering dilakukan penulis pemula. Metode pelaksanaan meliputi ceramah, diskusi interaktif, simulasi penulisan artikel, dan konsultasi individu. Hasil menunjukkan peningkatan pemahaman peserta mengenai standar Scopus, strategi pemilihan jurnal, teknik penulisan akademik, serta kemampuan memanfaatkan tools pendukung publikasi. Program ini diharapkan dapat berlanjut dalam bentuk komunitas riset dan kolaborasi antar dosen dalam menghasilkan artikel bereputasi.
Innovation of Business Models and Financial Feasibility of Etawa Goat Cultivation Integrated with Organic Farming Jahrizal, Jahrizal; Dalil, M.; Junaedi, Achmad Tavip; Tendra, Gusrio; Renaldo, Nicholas
International Journal of Social Science and Business Vol. 9 No. 1 (2025): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v9i1.94018

Abstract

Goat farming holds significant potential as a sustainable livestock business, yet traditional methods often face challenges related to scalability and long-term sustainability. Many conventional farming practices rely heavily on key individuals without structured business strategies, making them vulnerable to discontinuity. To address these issues, a modern and structured business model is necessary. This study aims to explore development strategies for implementing integrated organic farming in Etawa goat cultivation. Using a qualitative approach, this research employs the Business Model Canvas (BMC) framework and financial feasibility analysis to evaluate the viability of the business. The findings reveal that Etawa goat farming can be successfully established and expanded through a well-defined BMC approach, which ensures business sustainability and competitiveness. Furthermore, financial feasibility analysis supports the economic viability of the venture, indicating its potential for long-term profitability. By integrating these strategic tools, Etawa goat farming can achieve sustainable growth, enhancing both productivity and market resilience.
Implementasi dan Evaluasi Pelaksanaan Penerimaan Peserta Didik Baru (PPDB) Online SMA/SMK Negeri Provinsi Riau Achmad Tavip Junaedi; Wijaya, Evelyn; Amries Rusli Tanjung; Jennifer Chandra; Monalisa, Monalisa
Jurnal Pengabdian UntukMu NegeRI Vol. 6 No. 2 (2022): Pengabdian Untuk Mu negeRI
Publisher : LPPM UMRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jpumri.v6i2.4134

Abstract

Sekolah negeri masih menjadi primadona masyarakat dalam menentukan pilihan pendidikan anaknya baik di tingkat SD, SMP, maupun SLTA (SMA dan SMK). Dinas Pendidikan Provinsi Riau perlu melakukan pemerataan tingkat pendidikan di sekolah-sekolah negeri sehingga kualitasnya merata antar masing-masing sekolah negeri. Provinsi Riau sendiri memiliki 4.680 sekolah negeri yang tersebar di 12 kabupaten dan kota yang ada. Namun untuk tingkat pendidikan SLTA (SMA dan SMK) negeri di Provinsi Riau hanya memiliki 431 sekolah negeri. Kondisi ini menjadikan proses seleksi Penerimaan Peserta Didik Baru (PPDB) di Provinsi Riau menjadi sangat selektif dan terbatas serta tidak sebanding dengan jumlah calon peserta didik yang ingin mengikuti pendidikan di sekolah negeri. Pada tahun 2022, pelaksanaan PPDB yang dilaksanakan secara online menemukan beberapa kendala seperti kurangnya edukasi tentang penggunaan web dan aplikasi PPDB serta adanya pilihan jalur seleksi yang masing-masing memiliki kelebihan dan kekurangan. Solusi yang diberikan melalui pelaksanaan kegiatan pengabdian ini yakni perlunya dilakukan penyempurnaan Peraturan Gubernur dan Petunjuk Teknis Pelaksanaan PPDB serta memberikan kesempatan kepada masyarakat untuk menyampaikan saran dan kritik guna perbaikan PPDB pada masa yang akan datang.
PERCEIVED QUALITY, BRAND TRUST, AND PRICE FAIRNESS ON CONSUMER LOYALTY OF SILVERQUEEN CHOCOLATE BRAND IN PEKANBARU CITY Suhardjo, Suhardjo; Junaedi, Achmad Tavip; Renaldo, Nicholas; Ramadani, Yulita; Yovita, Indri; Geovanie, Geovanie
Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis Vol 9 No 2 (2024): Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/kurs.v9i2.4695

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh persepsi kualitas, kepercayaan merek dan kewajaran harga terhadap loyalitas konsumen pada merek coklat Silverqueen pada masyarakat Kota Pekanbaru. Populasi penelitian ini adalah konsumen coklat merek Silverqueen di Kota Pekanbaru yang jumlahnya tidak diketahui secara pasti, dan sampel yang diambil dalam penelitian ini sebanyak 100 responden. Teknik pengambilan sampel menggunakan kuesioner berupa google form. Teknik analisis data menggunakan Statistical Program for Social Science (SPSS 21.0). Hasil penelitian menunjukkan bahwa variabel persepsi kualitas, kepercayaan merek dan kewajaran harga berpengaruh positif dan signifikan terhadap loyalitas konsumen pada coklat silverqueen. Perusahaan diharapkan dapat memberikan masukan agar perusahaan dapat terus meningkatkan kualitas coklat silverqueen dan selalu memberikan yang terbaik kepada para konsumennya sehingga para konsumen akan semakin loyal terhadap merek coklat Silverqueen dan agar perusahaan terus berkembang serta mampu bersaing di era modern saat ini. This research aims to determine the influence of perceived quality, brand trust, and price fairness on consumer loyalty to the Silverqueen chocolate brand in the people of Pekanbaru City. The population of this research is consumers of the silverqueen chocolate brand in Pekanbaru City, the exact number of which is not known, and the sample taken in this research was 100 respondents. The sampling technique uses a questionnaire in the form of a Google form. The data analysis technique uses the Statistical Program for Social Science (SPSS 21.0). The results of the research show that the variables perceived quality, brand trust, and price fairness have a positive and significant effect on consumer loyalty to Silverqueen chocolate. The ompany is expected to provide input so that the company can continue to improve the quality of silverqueen chocolate and always provide the best to its consumers so that consumers will be more loyal to the silverqueen chocolate brand and so that the company continues to grow and be able to compete in the current modern era.
Digital Transformation Strategy to Enhance Consumer Trust in Apple Cider Vinegar Products through Quality, Legality, and Digital Education Renaldo, Nicholas; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Panjaitan, Harry Patuan; Purnama, Intan; Jahrizal, Jahrizal; Yovita, Indri; Veronica, Kristy; Musa, Sulaiman; Wahid, Nabila
Interconnection: An Economic Perspective Horizon Vol. 2 No. 2 (2024): Interconnection: An Economic Perspective Horizon
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/interconnection.v2i2.121

Abstract

The increasing popularity of Apple Cider Vinegar (ACV) as a health supplement has created opportunities for Micro, Small, and Medium Enterprises (MSMEs) in the health product market. However, issues such as exaggerated health claims, inconsistent product quality, lack of regulatory certifications, and insufficient consumer education have contributed to declining trust among digital consumers. This study explores how digital transformation can enhance consumer trust in ACV products through a qualitative approach involving in-depth interviews with ACV producers and digital content analysis. The findings reveal that many producers lack standardization in quality control, face challenges in obtaining legal certification (BPOM, halal), and underutilize digital platforms for health education. As a solution, the study proposes a strategic framework based on a digitally adapted Business Model Canvas, which integrates transparent product labeling, educational digital content, and trust signals such as verified reviews and interactive consumer engagement. This digital strategy not only strengthens brand credibility but also addresses health risks associated with improper ACV use, promoting safer and more informed consumption. The research contributes to the literature on digital business strategies for functional health products and provides a practical roadmap for MSMEs to build consumer trust through quality, legality, and education.
Development of IoT-Based Accounting System for Automatic Environmental Data Monitoring Susanti, Wilda; Renaldo, Nicholas; Chandra, Teddy; Tendra, Gusrio; Veronica, Kristy; Ramadhani, Ramadhani; Ramdani, Ramdani; Panjaitan, Harry Patuan; Junaedi, Achmad Tavip; Purnama, Intan
Interconnection: An Economic Perspective Horizon Vol. 2 No. 2 (2024): Interconnection: An Economic Perspective Horizon
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/interconnection.v2i2.122

Abstract

This study aims to develop an IoT-based accounting system called Smart Eco Ledger to automatically monitor and record environmental data for use in environmental accounting reports. The system integrates sensors (e.g., temperature, humidity, CO₂), a microcontroller (ESP32), cloud storage (Firebase), and a user-friendly web dashboard. It enables real-time monitoring, automatic data logging, and simple report generation for environmental performance tracking. The results showed that the system works accurately, with high user satisfaction scores in usability testing. This innovation bridges the gap between environmental monitoring and accounting practices by eliminating manual input and increasing data reliability. The novelty of this research lies in the integration of IoT technology with environmental accounting in real-time, supported by cloud systems and interfaces accessible to accounting professionals. Although testing was limited to indoor conditions and a small sample size, the system shows potential for wider adoption. Future research may include sensor expansion, blockchain integration, mobile access, and AI-based forecasting. The Smart Eco Ledger contributes to sustainable accounting practices and demonstrates a practical solution for organizations committed to environmental responsibility and digital transformation.
Co-Authors Agung Suranto Agus Hocky Ahmad Rafa'i Alyauma Hajjah Amries Rusli Tanjung Amries Rusli Tanjung Amries Rusli Tanjung Andi Andi Andi Andi Andi Andi Anton Anton Anton Anton Aprilia, Bord Nandre Arih Dwi Prihastomo Asmara Hendra Komara Astri Ayu Purwati Astri Ayu Purwati Astuti Dara Anjeli Augustine, Yvonne Aulia Ramadhani Azridjal Aziz Bakhroini Benny Napitupulu Bord Nandre Aprila Cecilia Cecilia Cecilia Cecilia, Cecilia Chandra, Stefani Dadi Komardi David David Deby Tri Agustin Desnelita, Yenny Dhea Anggelina Djumilah Hadiwijoyo Dodi Sofyan Arief Eddy, Pujiono Eka Afnan Troena Emiliana Shania Meta Nahak Erlin Erlin Erpiani Siregar Evelyn Wijaya evelyn wijaya Evita Anugrah S Fadrul Fadrul Fadrul Fadrul Fadrul, Fadrul Fauzan Azim Fazal Mohamed Mohamed Sultan Fifi Puspita Fitri Yani Fitri Yani Fransisca, Luciana Fransiska Fransiska Geovanie, Geovanie Gusrio Tendra Gustientiedina Habibi Hairudin Hairudin Haristan, Meiviana Harry Patuan Panjaitan Helen Helen Herma Safitri Hocky, Agus Horsiando, Eric Hutahuruk, Marice Br Ida Ayu Putu Sri Widnyani Indri Yovita Intan Purnama Iwan Triyuwono Jahrizal Jaswar Koto Jennifer Chandra Jenny Angelica Jessen, Jessen Johan Johan Johan Johan Juniar Vina Komardi, Dadi Koto, Jaswar Kristy Veronica Kristy Veronica Kuswoyo Kuswoyo Layla Hafni Lindawati Sirait Luciana Fransisca Luciana Fransisca M Dalil Manullang, Megawati Marice Br Hutahuruk Marice Br Hutahuruk Marice Br Hutahuruk Marice Br Hutahuruk Marlim, Yulvia Nora Martha Ng Maydelyn Goh Mazzlida Mat Deli Megawati Pakpahan Michael Elian Davin Mimelientesa Irman Muhammad Adrian Agusta Muhammad Pringgo Prayetno Muhrodin, Muhrodin Mujtaba M. Momin Mujtaba M. Momin Mukhsin Mukhsin Musa, Sulaiman Nabila Hestia Nabila Wahid Nabila Wahid Napitupulu, Ryan Pardomuan Ngatno Nicholas Renaldo Nicholas Stanley Nicholas, Eric Novita Yulia Putri Novita Yulia Putri Nuriman M. Nur Nyoto Nyoto Nyoto, Nyoto Octafilia, Yusnita Octavellyn, Shierly Oka Atika Okalesa Okalesa Okalesa, Okalesa Olivia Dimaranty Onny Setyawan Onny Setyawan Onny Setywan Pamuji Hari Santoso Panggabean, Jessylane Prayetno, Muhammad Pringgo Prihastomo, Arih Dwi Priyono Priyono Purba, Jansaris Othniel Purnama, Intan Purwati, Astri Ayu Putri, Novita Yulia Rahma Widi Rahman, Sarli Ramadani, Yulita Ramadhani Ramadhani Ramdani Ramdani Rangga Rahmadian Yuliendi Rebecca La Volla Nyoto Rebecca La Volla Nyoto Ria Darmasari Ricky Wijaya Rizaldi Putra Rizqon Jamil Farhas Sabrina Sabnah Santhomas Pinso Santoso, Pamuji Hari Sarli Rahman Sarli Rahman Setiawan, Yayat Sevendy, Tandy Sofyanto, Sofyanto Sri Indrastuti Sri Indrastuti Stefani Chandra Sudarno Sudarno Sudarno Sugiyarti, Listya Suhardjo Suhardjo Suhardjo Suharti Suharti Suharti Suharti Suharti Sulaiman Musa Sulaiman Musa Sulaiman Musa Suranto, Agung Surya Safari SD Sutandijo, Sutandijo Suyono Suyono Suyono Teddy Chandra Teddy Chandra Tito Suprayoga Umar Faruq Umar Faruq Veronica, Kristy Vivi Wulansari Wahid, Nabila Wahyu Joni Kurniawan Wahyudi, Langgeng Wiariningsih, Oktaviani Wijaya, Boyke Wijaya, Evelyn Wijaya, Febriana Wendy Wilda Susanti Yarmanelis Yenni, Elfita Yenny Wati Yenny Wati Yuliana Yuliana Yusnidar Yusnidar Yusnidar Yusnidar Yusnita Octafilia Theresia A Yesu Infante Yusrizal Yusrizal Yvonne Augustine Zainol Mustafa