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Eko Sumartono, Eko
Universitas Dehasen Begkulu
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Strategi Memberi Apresiasi Kepada Tokoh-tokoh di Desa Alqap, A Sofwan F; Afdhal K Mainil; Eko Sumartono
Dharmakayana Vol 1 No 1 (2024): Mei : Dharmakayana: Journal of scientists, engineers, educators and scientific ac
Publisher : Program Studi Teknik Mesin, Fakultas Teknik Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/dk.v1i1.36098

Abstract

Stakeholder involvement is the key to the strength of the institution. A village institution with many programs that are the focus of many parties become the center of attention of the entire community, the skill of head of the village (HOV) in appreciating figures who are interested in a program is the key to the success of the program runs and they appreciate the leadership of HOV. An affair has two types of figures, traditional (known before) and emerging (unknown before). As a result of information searching does not cover both it may become an obstacle for a program to be implemented perfectly. Either a strategy of searching covering information or appreciation strategy to both figures is discussed.
Waste Management Application through Digital System in Bengkulu City Sumartono, Eko; Pahlawati, Siti; Putra, Usin Abdisyah; Nugraha, Yudi
Dharmakayana Vol 1 No 2 (2024): November : Dharmakayana: Journal of scientists, engineers, educators and scientif
Publisher : Program Studi Teknik Mesin, Fakultas Teknik Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/dk.v1i2.37966

Abstract

The growing population and changing consumption patterns in Bengkulu City have led to an increase in waste volume, posing environmental pollution risks affecting soil, water, and air. As a solution, the SEHATI Central Waste Bank implements a structured, community-based waste management approach that involves waste collection, sorting, processing, and recycling of both organic and inorganic waste. This initiative is supported by a digital application that streamlines waste management processes, ensures transaction transparency, and enhances incentives for participating community members. The application also provides education on the importance of 3RB (Reduce, Reuse, Recycle, Benefit), aiming to reduce waste ending up in landfills. Community service results show that the use of this digital application not only increases community participation in waste sorting and management but also effectively reduces environmental pollution. The SEHATI Waste Bank has successfully promoted environmental sustainability through a circular economy that supports sustainable waste management.
Meningkatkan Kepuasan Nasabah Melalui Pelayanan Prima di Bank BRI Padang Harapan: Meningkatkan Kepuasan Nasabah Melalui Pelayanan Prima di Bank BRI Padang Harapan Des Wahyudi, Egro; Eko Sumartono; Mujiono; Rika Dwi Yulihartika
Dharmakayana Vol 2 No 1 (2025): Mei : Dharmakayana: Journal of scientists, engineers, educators and scientific ac
Publisher : Program Studi Teknik Mesin, Fakultas Teknik Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/dk.v2i1.41939

Abstract

This study aims to analyze the impact of service quality on customer satisfaction at Bank BRI Padang Harapan Unit, Bengkulu City. The research employed a descriptive qualitative approach through participatory observation and semi-structured interviews with employees and customers during a one-month field internship. The findings indicate that service responsiveness, adoption of digital technology (BRImo), and effective communication are key factors in improving customer satisfaction and loyalty. The study also identifies several service quality improvement strategies, including human resource training, customer education, and digital service promotion. The primary contribution of this research lies in applying a digital approach within the context of local banking services.
Analisis Kegiatan Operasional dan Strategi Marketing pada Bank BRI Unit Gading Cempaka Jagadita; Sumartono, Eko; Mujiono
Dharmakayana Vol 2 No 2 (2025): November : Dharmakayana: Journal of scientists, engineers, educators and scientif
Publisher : Program Studi Teknik Mesin, Fakultas Teknik Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/dk.v2i2.42329

Abstract

This community service activity aims to analyze operational activities and marketing strategies implemented at Bank BRI Gading Cempaka Unit based on a one-month field practice. The approach used was descriptive qualitative with data collection methods through observation, interviews, and documentation. The results show that the Teller, Customer Service, and Marketing divisions have a significant role in providing financial services and reaching the community. The 4P-based marketing strategy (Product, Price, Place, and Promotion) was implemented effectively, especially in promoting BRImo, Simpedes, and KUR products. In addition, direct interaction with customers and field surveys by marketing officers strengthened trust and expanded service access. Digital literacy is a challenge, especially for elderly customers, so face-to-face education is still very much needed. This activity provides a strategic overview for improving banking services and marketing in local work units.
Co-Authors Abdul Hamid Hakim Adil, Nindianata Sekar Afdhal K Mainil Afriani, Ririn Agus Purwoko Agusmin, Wengki Abta Agustin Zarkani Agustin, Sella Alfurqan, Alfurqan Alia Lestari Aliyanti Aliyanti Zumrona Alqap, A. Sofwan F Amir Husaini Karim Amrullah Amrullah, Amir H. K. Ana Anjaly Ana Nurmalia Anandyawati Anandyawati Anandyawati, Anandyawati Andini, Nanda Andwini Prasetya Andwini Prasetya, Andwini Anggi Mandala Putra Anggraini, Sentri Anjaly, Ana Apri Andani Ari Anggoro Ari Anngoro Aristina, Selvin Army, M.Noor Badruddin, Redy Bahari, Bayu Dwi Prasetya Bambang Sumantri Bambang Sumantri Bambang Sumantri Banu Banu Banu Mahendro Basuki Sigit Priyono Basuki Sigit Priyono Basuki Sigit Priyono Chen, Kecun Citra Susantri Putri Sirait Dedi Dedi Delpana, Adrian Des Wahyudi, Egro Devi Devi Dewi Stopia Nengsih Dias Boy Dinda Okta Viani Dolly Madya Parton Dony Suryanto Dwi Wahyuni Ganefianti Eka Nurdianty Eko Risdianto Ellys Yulianti Ellys Yuliarti Endang Sulistyowati Evi Andriani Evi andriani, Evi Fahlevy, Rezza Fetri Yuliana Gita Mulyasari Hanafiah, Muhammad Ali Harni, Suli Hasrul A Marsaoly Hasugian, Leonardo Herlena, Feby Herri Fariadi, Herri Hesti Nur’aini Hilda Meisya Arif Hilda Meisya Arif Huriyah, Hiwayati Ika Ariyanti Ilahi, M Dellan Anugrah Ilham Abdul Rasid Illahi, Abdul Indriasari, Ika Ira Setiawati, Ira Irawan, Veri Jagadita Jatmiko, Wendi Jayadi, Mesri Jejen Pratama Saputra Johnny Oktapriza Joko Saputra Junaidi Junaidi Kamilah, Kamilah Ketut Sukiyono Ketut Sukiyono Ketut Sukiyono Ketut Sukiyono Kurniawati, Rizki Kusuma, Arya Mufti Nata Lia Ismi Kandini Lina Widawati M, Mujiono Melly Suryanty, Melly Merlian Zikri Merlian Zikri Merlian Zikri Merlian Zikri Merlian Zikri Methatias Ayu Methatias Ayu Moulina Methatias Ayu Moulina, Methatias Ayu Mohammad Nur Dita Nugroho Mudita Sahadat Muhammad Akbar Muhammad Dandi Ilahi Muhammad Fikry Muhammad Hadi Surya Muhammad NurDita Nugroho Mujiono Mujiono , Mujiono Mujiono Mujiono Mumun Mumun Munhedi Vierzhen Nanda S, Erika Naufal Aziz Alfikri Niken Dwinora Novanda, Ridha Rizki Nugroho, Arjun Satrio Nugroho, Mohammad Nur Dita Nur' aini, Hesti Nuri Aslami Nurmalia, Ana Nyayu Neti Arianti Oktapriza, Johnny Oktrada, Darti Pahlawati, Siti Pandu Imam Sudibyo Adib Pardosi, Ivan Agustinus Parwito Parwito Parwito Parwito, Parwito Prasetya, Adwini Pratama, Aldi Agung Prima, Distora Prima Puspita, Veny Putra, Usin Abdisyah Putri Sirait, Citra Susantri Putri, Wulandari Indah Andi Rabiul Armala Rahma Yunita, Rahma Rahmat Nursalim ramadhan, FAJRIANSAH RAMADHAN Ramansyah, Riki Redy Badruddin, Redy Reflis Reflis Reflis Reflis Ricky Zulfiandry Ridha Rizki Novanda Ridha Rizki Novanda Ridha Rizki Novanda Ridha Rizki Novanda Rika Dwi Yulihartika Rika Dwi Yulihartika Rika Dwi Yulihartika Rika Dwi Yulihartika, Rika Dwi Rimadhita Tiara Putri Rohman, Agus Rohman, Agus Sagala, Ruflica Sahputra, Ikwan Sahputra, Royi Samuel Hadiyanto Saputra, Roy Saputra, Zony Hendra Sari, Yosita Tri Purnama Sella Sella, Sella Septi Wulan Sari Sihite, Devi monika Silke Sachanovrissa Sintiya Sintiya Siswahyono Siswahyono Siswahyono Siswahyono Siswahyono, Siswahyono Siti Hanila Sri Narti Sriyoto Sriyoto Sriyoto Sriyoto Sriyoto Sriyoto Suhiril Suhiril Supadi Supadi Suryani, Neni SURYANTO, DONY Suryanty, Melly Sutina, Sutina Suwandi S. Sangadji Taufan, Muhamad Tawakal, Anzori Tentara, Brend Ulandari, Shelli Utama, Ferzha Putra Vineza Elsafa Wahyu Sucipto Wahyu Utami, Wahyu Wira Merina Wulan Salsahbillah Wulan salsahbillah salsahbillah Wulan Wulan Yani Astria Yosita Tri Purnama Sari Yossie Yumiati Yossie Yumiyati Yudha Yudha Yudi Nugraha Bahar Yulia Suparti Yuliana, Fetri Yuliansyah Yuliansyah Yuliansyah Yuliansyah Yulista Yulista, Yulista Yumiati, Yossi Yusun Yusun Yuti Anita Zendy Hd S, Zendy Hd S Zhazha Zhazha Zikri, Merlian Zukhruf, M Firmansyah Zukhruf, Muhammad Firmansyah Zulhendri, Rifi Zumrona, Aliyanti