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THE INFLUENCE OF RETAIL SERVICE QUALITY ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE IN ALFAMIDI MEDAN CITY Finella Gilda Novia Sembiring; Iskandarini; Sugih Arto Pujangkoro
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 6 (2024): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i6.459

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Research purposesTo analyze whether retail service quality, retail service quality influences customer satisfaction and customer loyalty at Alfamidi in the city of Medan.The type of research that the author uses in the research is quantitative research. This research was conducted at Alfamidi in the city of Medan, starting from June to August 2023. The population in this research were customers shopping at Alfamidi in the city of Medan in the surrounding Medan Amplas area, namely Alfamidi SM Raja 3, Alfamidi Selambo, Alfamidi Amplas, and Alfamadi Super SM Raja who used Alfamidi member cards amounted to 1,970 customers for a month, which became the research population. The sampling carried out in this research used purposive sampling. So the resulting sample is 220 samples. With the results of Retail Service Quality, it has a positive and significant effect on Customer Satisfaction at Alfamidi, Medan City. Retail Service Quality has a positive and significant effect on Customer Loyalty at Alfamidi, Medan City. Customer Satisfaction has a positive and significant effect on Customer Loyalty at Alfamidi, Medan City. Customer Satisfaction mediates the influence of Retail Service Quality on Customer Loyalty in Alfamidi, Medan City.
ANALYSIS OF CITRUS FRUIT SUPPLY CHAIN MANAGEMENT PERFORMANCE EFFICIENCY IN SIMALUNGUN REGENCY Prindo Pranata Tarigan; Nazaruddin; Iskandarini
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 6 (2025): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i6.1153

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The research aims to analyze the efficiency of supply chain management in determining the price of oranges in Simalungun Regency. The current study employs a causal effect research design. The sample consists of 126 orange farmers in Dolok Silou District, Simalungun Regency. The research utilizes Analytic Hierarchy Process (AHP) and Supply Chain Operations Reference (SCOR) analysis techniques. Findings indicate that the supply chain management of oranges in Simalungun Regency demonstrates high efficiency, particularly in planning, market demand responsiveness, production processes, and distribution. Alternative 3 consistently shows the highest performance across all matrices in AHP, reflecting excellence in these aspects. The SCOR results yield a final score of 0.2983, emphasizing the significance of planning (40%) and production (25%) in achieving overall supply chain efficiency. Responsiveness to market demand, effective planning strategies, and optimal production processes are crucial in determining efficient pricing, laying the groundwork for competitive advantages through operational efficiency and adaptation to local market dynamics.
PENGARUH BEBAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA DIMEDIASI MOTIVASI KERJA KARYAWAN BANK SYARIAH INDONESIA (BSI) REGIONAL FINANCE OPERATION MEDAN Nasution, Muhammad Ihsan; Iskandarini, Iskandarini; Pujngkoro, Sugih Arto
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 7, No 2 (2023): Agustus 2023
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v7i2.2023.508-517

Abstract

Regional Financing Operation (RFO) salah satu unit kerja perbankan dibentuk oleh Bank Syariah Indonesia (BSI), untuk membantu penyaluran dana kepada calon debitur. secara umum beban kerja, budaya organisasi dan motivasi kerja mengalami permasalah pada karyawan BSI unit kerja RFO Medan. Oleh karena itu, dilakukan penelitian untuk mengetahui bagaimana pengaruh beban kerja dan budaya organisasi terhadap kinerja karyawan dimediasi motivasi kerja karyawan BSI RFO Medan. Populasi dijadikan dalam penelitian seluruh karyawan BSI unit kerja RFO Medan sebanyak 112 orang. Teknik penentuan sampel menggunakan teknik Sampling Jenuh, dengan menjadikan seluruh populasi sebagai sampel. Teknik pengumpulan data menggunakan kuesioner. Metode analisis data menggunakan analisis SEM dan dibantu dengan software AMOS. Hasil penelitian menyatakan bahwa beban kerja berpengaruh negatif namun tidak signifikan terhadap kinerja karyawan. Budaya organisasi berpengaruh negatif namun tidak signifikan terhadap kinerja karyawan. Motivasi kerja berpengaruh positif namun tidak signifikan terhadap kinerja. Budaya organisasi berpengaruh positif namun tidak signifikan terhadap motivasi kerja. Beban kerja berpengaruh positif dan signifikan terhadap motivasi kerja. Beban kerja berpengaruh positif namun tidak signifikan terhadap kinerja karyawan melalui motivasi kerja. Budaya organisasi berpengaruh positif dan signifikan terhadap kinerja karyawan melalui motivasi.
Risk Management Analysis of Organic and Inorganic Rice Farming in Serdang Bedagai Regency Savira, Nadila; Ayu, Sri Fajar; Iskandarini, Iskandarini
West Science Agro Vol. 3 No. 01 (2025): West Science Agro
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsa.v3i01.1562

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Farming risk management is a step that can affect the production results of the farming. This study aims to analyze the strategies used by farmers in managing risks in the field. The analysis method used is Coevisian variation to see the level of risk of farming, measuring perception using a likert scale and using 3 strategy management, namely Ex-ante, interactive and Ex-post. The results of this study show that the level of risk of farming is low and the perception is positive.
THE INFLUENCE OF TRAINING, EDUCATION AND MOTIVATION ON THE PERFORMANCE OF CULTURE AND TOURISM EMPLOYEE SAMOSIR DISTRICT Annevelin Naibaho; Sugih Arto Pujangkoro; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 3 (2023): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i3.932

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This study aims to determine the effect of training, education and motivation on the performance of employees of the Samosir Regency Culture and Tourism Office. This study used primary data obtained by distributing questionnaires to 80 respondents who were selected using a census technique. The variable measurement scale used in this study uses a Likert scale which functions to measure variable indicators that produce ordinal data. The results showed that training had an effect on Employee Performance at the Samosir Regency Culture and Tourism Office, education had an effect on Employee Performance at the Samosir Regency Culture and Tourism Office, motivation had an effect on Employee Performance on the Samosir Regency Culture and Tourism Office and training, education, and motivation had an effect on Employee Performance on Samosir Regency Culture and Tourism Office.
ANALYSIS OF FACTORS INFLUENCING THE DECISION OF THE SLICED TAMARIND CRAFTSMEN IN AIR HITAM VILLAGE GEBANG DISTRICT Dara Meutiasari; Diana Chalil; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 4 (2023): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i4.969

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Air Hitam Village in Gebang District is one of the areas in Langkat Regency that produces sliced tamarind products. The fluctuating price of sliced tamarind and the price of basic ingredients for tamarind fruit causes a dilemma for craftsmen. This research aims to analyze the factors that influence the decision of sliced tamarind craftsmen to remain as a sliced tamarind craftsmen in Air Hitam Village, Gebang District. This study uses binary logistics analysis. The results showed that the education level and income of the sliced tamarind craftsmen were factors that influenced the decision to remain as sliced tamarind craftsmen in Air Hitam Village, Gebang District.
INCOME ANALYSIS AND DEVELOPMENT STRATEGY OF BROWN SUGAR FROM PALM SAP (Elaeis guineensis Jacq) Iqlima Syafira; Rahmanta; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 4 (2023): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i4.970

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Serdang Bedagai, is one of the production centers for processing palm sap into brown sugar, this business requires a well-planned concept that produces alternative strategies. This research aims to analyze the income and development strategy of palm oil palm nira brown sugar business in Serdang Bedagai. This research uses quantitative analysis methods to determine the level of income and business feasibility analysis of brown sugar from palm sap and descriptive analysis to explain SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) to see the internal environment, namely strengths and weaknesses and the external environment, namely opportunities and threats of brown sugar from palm sap business. The results showed an income level of IDR. 18,039,877 and an R/C feasibility analysis of IDR. 1.14 that the brown sugar from palm sap business is feasible. The business development strategy of palm sap brown sugar is in quadrant I (1,22 and 1,92). Namely by increasing the production capacity of brown sugar from palm sap, expanding new customer segments, improving the quality of palm nira brown sugar processing. This is very possible to see from the availability of abundant raw materials and high market demand.
ANALYSIS OF THE EFFECT OF CUSTOMER SATISFACTION ON PURCHASE DECISIONS AT COFFEESHOP"SELASA_COMMUNA" MEDAN Ratu Aisyah Ratih Primaputri; Sirojuzilam; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 4 (2023): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i4.1022

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This study aims to analyze how far the relationship between customer satisfaction and purchasing decisions for customers of the selasa_communa coffee shop. In this study, purposive sampling with certain criteria amounted to 40 customers. The data collected uses a scale from customer satisfaction and purchasing decisions. Data were analyzed using simple regression analysis. The results showed a significant positive relationship between customer satisfaction and purchasing decisions for consumers at the selasa_communa coffee shop. In this study, customer satisfaction who have purchased at the selasa_communa coffee shop can be used as a stimulus for prospective customers in making purchasing decisions.
ANALYSIS OF TALENT POOL MANAGEMENT (TALENT MANAGEMENT) IN IMPROVING ORGANIZATIONAL PERFORMANCE OF PT PLN MAIN UNIT DISTRIBUTION OF NORTH SUMATRA UP3 RANTAUPRAPAT Cosine Melvin Sitorus Pane; Nazaruddin; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 5 (2023): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i5.1127

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Employee performance can optimize the quality and quantity of production with more productive performance. Making employees or employees more able to explore the knowledge and skills needed to achieve company or organizational goals. The effect of talent pool management on organizational performance is a complex research topic, but in general it can be said that good management talent pool has the potential to improve overall organizational performance. Human resource management is carried out using a process of analyzing, developing and utilizing talent in a sustainable and effective way to meet business needs, in other words this is talent management. Talent management according to Wibowo (2020) is a concept that starts from how to plan, acquire, develop,
THE RELATIONSHIP OF MULTIPLE ROLE CONFLICT AND JOB STRESS THROUGH WORK MOTIVATION AS AN INTERVENING VARIABLE ON PERFORMANCE IN FEMALE EMPLOYEES AT MITRA MEDIKA BANDAR KLIPPA HOSPITAL Muhammad Zikri Atthariq Daulay; Nazaruddin; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 6 (2023): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i6.1240

Abstract

Based on the results of research and discussions that have been carried out previously, it can be concluded as follows: Multiple Role Conflict has a positive and significant effect on Work Motivationon Female Employees at Mitra Medika Bandar Klippa Hospital. Multiple Role Conflict has a positive and significant effect on Performanceon Female Employees at Mitra Medika Bandar Klippa Hospital. Job Stress has a positive and significant effect on Work Motivationon Female Employees at Mitra Medika Bandar Klippa Hospital. Job Stress has a positive and significant effect on Performanceon Female Employees at Mitra Medika Bandar Klippa Hospital. Work Motivation has a positive and significant effect on Performanceon Female Employees at Mitra Medika Bandar Klippa Hospital. Multiple Role Conflict has a positive and significant effect on Performance through Work Motivationon Female Employees at Mitra Medika Bandar Klippa Hospital. Job Stress has a positive and significant effect on Performance through Work Motivationon Female Employees at Mitra Medika Bandar Klippa Hospital.
Co-Authors A. Rahim Matondang Abdul Rahim Matondang Ade Fitri Yasha Afrizal . Agung Arinanda Agustina Agustina Ahmad Fitra Alexander Limbong Ameilia Zuliyanti Siregar Amelia Natasya P Andryanto Simanjuntak Anggi Ardiansyah Anggi Aulia Nasution Anggriyani, Yuli Anizar Anizar Annevelin Naibaho Annisa Ika Savira Arief Gibran Hidayat Siregar Arisa Viniasari Lubis Aulia Harfi S Bahauddin Barus, Mozart Barus, Mozart Bahauddin Beby Karina Fawzeea Sembiring Benny Candra Kurniawan Bima Oskar S H Cheptian Simamora Claudya Rahmi Cosine Melvin Sitorus Pane Cut T.B Risty Dahlia Dara Meutiasari Dara Meutiasari Darma, Endra Debby Octaviani Dewi Irwana Sari Dewi Rucci Manulang Dexna Sofiaranti Solin Diana Chalil Dini Khairina Pasaribu Diwan Hadi Prakoso Edberg Partogi Eka Syaputra Emalisa Emalisa Emalisa Emalisa Emalisa Erman Munir Erpina Pakpahan Faiz Ahmad S Faiz Andito Fanani Rizki Pohan Fanny Sitompul Fauziah, Lily Fauzul Azhimah Febrina, Elizabeth Sarah Febrira, Sabrina Finella Gilda Novia Sembiring Frandi Simbolon Friskila Elsy Simbolon Fritz Mesakh Tarigan Silangit Hadiwinata, Hadiwinata Haposan Hutabarat Harmein Nasution Harmen Nasution Hasibuan, M Fariz Afif Hasman Hasyim Hasman Hasyim Hilda Iriany Hirorimus Limbong Husni Sinulingga, Muhammad Ika Desni Sarwesti Ikram Anggita Nasution Imam Indarto Gunawan Indira Rosalyn Tamba Inomo Pratama Iqbal, Muhammad Iqlima Syafira J. Arnold Parlindungan Gultom Jopianus Tumanggor Josua Robi Simbolon Jumiyati Jumiyati Karina Shafira Khairul Rasyid Kholida Zuhri Harahap Laurensius Parsaulian Sitinjak Lily Fauzia Lily Fauzia Lily Fauzia Lily Fauzia Linda Trimurni Mass Lindawati Lindawati Luhut Sihombing Luhut Sihombing Luhut Sihombing M Fariz Al Hafiz M. Jufri M. Jufri M. Jufri Machfira Ernisolia Putri Mahyuni Miraza Maliki Marpaung Marisca Girsang Masyhuril Ahmad Prayogi Meidianta Ginting Meilia Krisanti Meilita Tryana Sembiring, Meilita Tryana Mita Suryani Limbong Muhammad Ardi Muhammad Azwar Rangkuti Muhammad Daffa Ramadhan Siregar Muhammad Febri Anggian Siregar Muhammad Habibie Muhammad Hafiz Muhammad Ihsan Nasution Muhammad Ihsan Nasution, Muhammad Ihsan Muhammad Ikhlasul Amal Muhammad Jufri Muhammad Nur Ridho Siregar Muhammad Rifki Muhammad Sucahyo Muhammad Zikri Atthariq Daulay Nasution, Khairina Nazaruddin Negara Lubis , Satia Nelva Ginting Nidya Diani Noviarny Anggasta Lara Sumarlan Nur Hasanah Azka Tiffany Nurchalis Farid Nurmawaddah Rahmah Nusantry Sirait Pangeran Christ Romario Napitupulu Pohan, Vivi Gusrini R Prihatin Lumbanraja Prindo Pranata Tarigan Pro Deo Et Patria Sembiring Pujiati Pujiati Pujiati Pujngkoro, Sugih Arto Putri Dian Sari Damanik Putri Yulia Rahmadhani, Vivi Gusrini Rahmanta Rahmanta Ginting Rahmanta Ginting Rahmanta Rahmanta Rahmanta Rahmanta Rahmat Saleh Ramadhani Fitri Ramadhani, Ayu Rizki Ramli Ratu Aisyah Ratih Primaputri Relli Karosekali Retno Lestari Reza Susanto Ridho Islami Rio Rahman Rizka Faradina Rizki Yulia Siregar Rizky Yunanda Sitepu Salmiah Salmiah Salmiah Satia Negara Lubis Satia Negara Lubis Satia Negara Lubis Satia Negara Lubis Savira, Nadila Sembiring, Yanita Melissa Br Siahaan, Elisabet Silalahi, Firmann RL Sirojuzilam Hasyim SITI FATIMAH Siti Hafsah Siregar Siti Khadijah Sri Fajar Ayu Sugih Arto Pujangkoro Sugih Arto Pujngkoro Sutarman Sutarman Sylvia Nurul Aini T. Risha Sefilla Chairawani Tahani Badrul Munir Tania Alda Tavi Supriana Tavi Supriana Tengku Ina Maghfira Terkelin Surbakti Thomson Sebayang Thomson Sebayang Thomson Sebayang Tiara Ulfa Purba Tuty Flower Kaban Vivi Gusrini Pohan Vivi Gusrini Rahmadani Vivin Oktaviani Wanda Aruan Wibowo, Rulianda P. Wiji Setiawan Wolfgang Alfredo Lumbantobing Yabani Yeni Absah yeni absah Yoangga Praditya Yoga Muhammad Phalovey Yuli Anggriyani Yusak Maryunianta Yusak Maryunianta Yusra Mauliza Nasution Yusuf Luqman Zahari Zein Zainal Abidin Damanik Zuliya Hermis