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The Influence of Service Innovation and Physical Work Environment on Public Satisfaction Mediated by Public Service Performance at the Regional Revenue Agency of West Tanjung Jabung Regency Sinaga, Andreas; Yamali, Fakhrul Rozi; Mufidah, Mufidah
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6242

Abstract

This study aims to describe service innovation, physical work environment, service performance, and public satisfaction at the Regional Revenue Agency (Bapenda) of West Tanjung Jabung Regency (Tanjabbar), and to analyze the influence of service innovation and physical work environment through service performance on public satisfaction. This study is supported by several theories related to the research variables. This study was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. With a population of 120,740 people, while the sample size in this study uses Slovin's theory with a margin of error of 10% so that 100 people are obtained. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results show that service innovation and physical work environment have an influence on public satisfaction, both directly and indirectly through service performance at the Regional Revenue Agency of West Tanjung Jabung Regency. This finding indicates that the positive influence of service innovation and physical work environment on public satisfaction does not occur directly, but is carried out (mediated) through improved service performance.
The Effect of Communication and Work Facilities Through Public Service Quality on Public Satisfaction at The Regional Revenue Agency of West Tanjung Jabung District Fitriani, Dian; Yamali, Fakhrul Rozi; Mufidah, Mufidah
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6246

Abstract

This study aims to analyze the influence of communication and work facilities on public satisfaction through the quality of public services at the Regional Revenue Agency of West Tanjung Jabung Regency. Public satisfaction is a crucial indicator in assessing the success of public service delivery, particularly in local government agencies that interact directly with the public. This study employed a quantitative approach with a survey method. The population comprised all 106,877 taxpayers registered with the Regional Revenue Agency of West Tanjung Jabung Regency. The sample size was determined using the Slovin formula with a 10% error tolerance, resulting in a sample size of 100 respondents. Data were collected through a questionnaire structured based on the variable indicators of communication, work facilities, public service quality, and public satisfaction. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results showed that communication and work facilities had a positive and significant effect on public service quality. Furthermore, public service quality had a positive and significant effect on public satisfaction. The test results also demonstrated that public service quality mediated the influence of communication and work facilities on public satisfaction. These findings emphasize the importance of improving effective communication and providing adequate work facilities to enhance the quality of public services and public satisfaction.
Transformasi Administrasi Publik Lokal Berbasis Kebijaksanaan Lokal Dalam Mendukung SDGs Melalui Pelayanan Digitalisasi Di Kantor Perdagangan Kabupaten Lombok Tengah Nasuhi, M.; Mufidah, Mufidah; Yaqutunnafis, Lale; Hadi, Sofian
Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik Vol. 3 No. 1 (2026): Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik
Publisher : CV. Dalle’ Deceng Abeeayla

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69623/j-emspol.v3i1.221

Abstract

Digital-based public administration transformation is a key agenda for achieving effective, efficient, and transparent services at the regional level. However, the implementation of service digitalization at the Central Lombok Regency Trade Office still faces various obstacles, including public digital literacy, apparatus readiness, and uneven technological infrastructure. This study aims to analyze the effectiveness of public service digitalization by considering the socio-cultural context, identifying the integration of local wisdom values ​​into digital administration practices, assessing the level of public participation and trust, and formulating relevant transformation strategies to achieve the Sustainable Development Goals (SDGs). This study uses a qualitative approach with data collection techniques such as in-depth interviews, observation, and documentation, involving Trade Office officials, business actors, and service users. The results show that although digitalization improves efficiency and transparency, its implementation is not fully optimal due to digital literacy gaps, limited infrastructure, and public resistance to online services. Another important finding is the suboptimal integration of local wisdom values, which have significant potential to strengthen public participation and trust. This study concludes that public administration transformation in Central Lombok requires an approach that is not only technological but also contextual, integrating local wisdom into digital systems. This transformation model can be an innovative strategy to strengthen inclusive, responsive, and sustainable public services, while supporting the achievement of the SDGs at the local level.
Studi Pustaka: Nature Based Learning sebagai Sarana Pengembangan Problem Solving Anak Usia Dini Mufidah, Mufidah; Jannah, Fitria Rihhadatul; Dhasni, Sharna Mellisa; Hayati, Nur
Jurnal Obsesi : Jurnal Pendidikan Anak Usia Dini Vol. 10 No. 1 (2026)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/obsesi.v10i1.7696

Abstract

Ilmu pengetahuan dan teknologi (IPTEK) memengaruhi proses internalisasi budaya dalam pendidikan anak usia dini, salah satunya terlihat dari meningkatnya kecenderungan pembelajaran di dalam kelas serta penggunaan media digital pada anak. Kondisi tersebut membuat kemampuan problem solving kurang berkembang karena kebutuhan eksplorasi dan pengalaman konkret belum terstimulasi dengan baik. Dengan demikian, dibutuhkan pendekatan strategis seperti pembelajaran berbasis alam. Penelitian ini bertujuan memberikan gambaran konseptual mengenai penerapan Nature-Based Learning (NBL) sebagai sarana pengembangan kemampuan pemecahan masalah anak usia dini. Dalam pendekatan ini, alam difungsikan sebagai media sekaligus sumber untuk belajar yang memungkinkan anak berinteraksi langsung melalui kegiatan berkebun, mengamati hewan kecil, atau menjelajahi fenomena alam. Metode yang diterapkan dalam penelitian ini adalah kualitatif deskriptif berbasis studi pustaka dengan sumber literatur tahun 2021–2025. Hasil kajian menunjukkan bahwa NBL mampu meningkatkan kemampuan problem solving melalui pengalaman multisensorik, eksplorasi, dan pembelajaran kontekstual yang bermakna bagi anak. Kata Kunci: Nature Based Learning, Problem Solving, Anak Usia Dini.
Differential Intestinal Microbiota Composition Inhibits the Lactobacillus Growth in Rheumatoid Arthritis Patients in Malang, Indonesia. Mufidah, Mufidah; Suyanto, Eko; Sutanti, Viranda; Meidinna, Hazna Noor; Fatchiyah, Fatchiyah
The Journal of Experimental Life Science Vol. 10 No. 2 (2020)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jels.2020.010.02.02

Abstract

Rheumatoid arthritis (RA) is an autoimmune disease that can cause progressive damage to the joints of patients. The number of patients is expected to increase, along with the exact cause of this disease remains unknown. However, there are several risk factors associated with RA, including dysbiosis. The purpose of this study was to characterize the composition of intestinal microbiota in the RA and control groups through fecal analysis and reveal the association of microbiota composition with RA disease in Indonesia, especially Malang. Fecal samples were obtained from RA patients and controls. Fecal analysis was carried out through several stages, namely the calculation of total bacterial colonies, isolation and characterization of anaerobic bacteria, calculation of the Simpson diversity index, and DNA isolation. Analysis of bacterial composition profiles in fecal was carried out using 6 specific primer sets through PCR analysis. The results of the 16S rRNA PCR analysis showed different microbiota compositions between RA patients and controls. The number of Enterococcus bacterial group was lower in the control patients than the RA group, whereas the Lactobacillus bacteria decreased in RA patients. In addition, our study found that the existence of bacterial isolate 11 changed the composition of microbiota in RA patients, and the DNA band only appeared in Universal primers. The diversity of bacterial species can provide symbiotic and pathogenetic effects in RA patients.Keywords: Dysbiosis, intestinal microbiota, PCR, rheumatoid arthritis.
Exploration of Religious Values Through Bauhinia Blakeana Flower Extract Used as a Natural Acid Base Indicators Rosadi, Ilham Himawan; Farhanuddin, Mohammad; Mufidah, Mufidah
Social, Humanities, and Educational Studies (SHES): Conference Series Vol 6, No 4 (2023): Social, Humanities, and Educational Studies (SHEs): Conference Series
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/shes.v6i4.81464

Abstract

Indikator asam basa adalah senyawa kompleks yang memiliki kemampuan perubahan warna ketika bereaksi dengan asam atau basa. Tujuan dari penelitian ini yaitu untuk mengetahui karakteristik bunga yang memiliki potensi untuk dimanfaatkan sebagai media pembelajaran identifikasi asam basa bahan alam dan dikupas nilai religi yang terkait dengan eksperimen tersebut untuk mendukung salah satu profil pelajar pancasila. Metode penelitian yang digunakan yaitu metode eksperimen. Hasil penelitian menunjukkan bahwa larutan indikator bunga anggrek hongkong memberikan warna merah muda pada suasana asam dan menjadi pudar hingga kuning apabila tingkat keasamannya berkurang. Pada suasana basa berwarna cokelat cedar dan berwarna oranye dengan adanya endapan apabila dalam suasana basa kuat. Hasil penelitian menunjukkan bahwa bunga anggrek hongkong dapat dimanfaatkan sebagai media pembelajaran identifikasi asam basa bahan alam dan dikupas nilai religi yang terkait dengan eksperimen tersebut untuk mendukung salah satu profil pelajar pancasila yakni beriman, bertakwa kepada Tuhan YME dan berakhlak mulia sebagai salah satu tujuan kurikulum merdeka saat ini. 
Understanding the Kauniyah Verse Through Learning Ecoprint Production and Mordanting with Natural Dyes Lestari, Eni; Zuhairoh, Zuhairoh; Mufidah, Mufidah
Social, Humanities, and Educational Studies (SHES): Conference Series Vol 6, No 4 (2023): Social, Humanities, and Educational Studies (SHEs): Conference Series
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/shes.v6i4.81468

Abstract

Kurikulum merdeka menuntut pembelajaran kimia dilakukan secara kontekstual berbasis proyek dan dapat menunjang beberapa profil pelajar pancasila antara lain beriman, bertakwa kepada Tuhan YME, dan berakhlak mulia, serta pengembangan kepedulian terhadap sesama dan lingkungan sekitar. Penelitian ini bertujuan untuk mengetahui jenis-jenis pewarna alami yang dapat digunakan untuk pewarnaan kain melalui teknik ecoprint dan mordanting. Metode yang digunakan adalah eksperimen dengan melakukan percobaan pewarnaan menggunakan kayu secang dan kunyit. Digunakan ecoprint dengan teknik pounding menggunakan beberapa jenis daun berwarna hijau. Tahap pembuatannya meliputi mordanting, pewarnaan, dan ecoprint. Kayu secang memberikan hasil warna merah dengan tingkat kelunturan masih tinggi dan kunyit memberikan warna kuning dengan ketahanan warna tidak mudah luntur. Daun-daun yang digunakan untuk ecoprint dapat memunculkan motif yang beragam sesuai bentuk daunya. Proses pewarnaan yang menggunakan bahan alami dan aman serta teknik ecoprint yang mudah dilakukan dapat menjadi salah satu inovasi pembelajaran berbasis proyek yang kontekstual dalam materi Kimia Hijau agar peserta didik mampu memahami pentingnya kimia hijau bagi kesehatan dan lingkungan yang sangat berkesusaian dengan tujuan syariat (maqhasid syariah). 
Co-Authors Achmad Hizazi Adhy Nugraha Adi Wiyono, Kresno Agustin, Camelia Putri Ahmad Jauhari Ahmad Murtadho Ahmad, Lia Fauziyyah Akina Akina Al Syaifullah, Shalahuddin Albetris Ambarwati, Tatu Amri Amir Andani, Marisa Anggraini Anggraini Anshari, Rifqi Apriyanti, Niken Arfan, Damari Arjuna, Andi Azizah Azizah Bakri Bakri Bhakti Insanitaqwa , Putri Anggun Bintarjo, Benny Caesarina, Hanny Maria Damaris Payung Dewi, Nina Artika Dhasni, Sharna Mellisa Dian Fitriani Diana, Sirlii Djawahir Hejazziey Eko Suyanto Elly Wahyudin Enggar Diah Puspa Arum Eni Lestari Eny Dwi Pujawati Evie Awuy Farhanuddin, Mohammad Farida Murti fatchiyah . Fathiyah Fathiyah Fathulloh, Syahid Fatimah, Wahyu Dwi Gatot S. Lawrence Ghadah, Ghadah Gita, Dewi Hadi, Sofian Hanik Nurul Inayah Hardian, Michell Eko Hardivizon Hardivizon Hartiwiningsih Hartiwiningsih Hasminidiarty Hasminidiarty, Hasminidiarty Hastika, Febby Yulia Hidayat, Syafar Algazali Ikmal, Muhammad Inayah Inayah Ira Febrianti, Ira Isharyanto Isharyanto Jannah, Fitria Rihhadatul Johar, Leily W Karso, Karso Khairunnisa Khairunnisa Khosyati, Khilda Elzim Kunang, Analia Lahinta, Yurni Lisbeth Mananeke LMF. Purwanto M. Nasuhi M. Zahari Mae Sri Hartati Wahyuningsih Maharatini, Mei Eklesia Mansyur, Sitti Fatimah Azzahra Masnun Masnun Maydasari, Erlita Meidinna, Hazna Noor Mirianti A. Manggau, Mirianti A. Nasuhi, M Ningrum, Dwi Cahya Normela Rachmawati Noviatuzahra, Noviatuzahra Nugroho, Budi Prastya Nur Hayati Nuraini Nuraini Nurfiana, Wahyu Nurhidayah Nurhidayah Pasandaran, Rio Fabrika Prambudi, Muhammad Noval Pratama, Winda Setya Prawati, Eri Prayitno, Mohammad Agus Qibtiyah, Mariatul R Adisetiawan R. Adisetiawan, R. Ramadhani Yanidar Rani Ardina, Rani Retno Hastijanti Rezkiyani, Atik Ridhani, Muhammad Yusuf Ridwan Sanjaya Rita Lefrida Rizal Maulana, Rizal Rofiq, Aiko Rainaning Putri Ainur Rohmah, Siti Ngainnur Rolia, Eva Rosadi, Ilham Himawan Rosidah Radam Rubina, Miranda S, Muh. Kadri Sani, Nurul Kami Saputra, Didin Hadi Sari, Novi Yuspita Sartini Sartini Silvya L. Mandey Sinaga, Andreas Soaduon Panjaitan, Tigor Wilfritz Sugeng Widodo Suhendar Suhendar, Suhendar Sukmawati Sukmawati Sumarni Sumarni Sumarniyati, Sumarniyati Suroyo Suroyo Suryana, Tresna Galih Sukma Susilawati, Susilawati Sutanti, Viranda Suyanto Suyanto Timisela, Prilly Medelin Wardi, Musa Yanti Yanti Yaqutunnafis, Lale Yusanto Nugroho Yusdin Gagaramusu Zahari, Muhammad Zuhairoh, Zuhairoh Zulaikha Zulaikha Zulnuraini