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Surono Surono
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Bridging Education and Industry Gaps through IQF-Based Finansial Management Occupation Mapping Surono, Surono; Nainggolan, Bonifasius
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Special Issue
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jmef.v3i3.82

Abstract

This study aims to bridge the gap between education and industry in financial management by developing a comprehensive occupational map within the Indonesian Qualification Framework (IQF). Employing the methodologies of the Mapping Study (Petersen et al., 2008) and Rapid Assessment Process (RAP) (Beebe, 2005), the research identifies and categorizes essential competencies required for various financial management roles across different qualification levels. The study ensures the validity and traceability of standards by adhering to the principles of the Regional Model Competency Standards (RMCS). Key findings include the identification of critical competencies for each IQF level, which inform curriculum development and support policy-making to align vocational education with industry needs. The results highlight the importance of developing tailored educational programs to enhance employability and career prospects for graduates, contributing to a competitive workforce in Indonesia. This research provides insights and recommendations for future studies, curriculum development, and policy-making in vocational education and training.
Investigating The Role of Quality Dimensions in Enhancing Customer Satisfaction Across Industries Surono, Surono; Soerjanto, Soerjanto
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Special Issue
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jmef.v3i3.136

Abstract

This study examines the impact of quality dimensions on customer satisfaction across various industries. Using a mixed-method approach, the research identifies Service Quality and Process Quality as the most significant factors influencing customer satisfaction. Service Quality positively impacts customer experience, while Process Quality negatively affects satisfaction due to inconsistencies in operations. The influence of quality dimensions varies by industry: service industries prioritize service quality, manufacturing emphasizes product and process quality, and digital industries focus on innovation and usability. The findings support a holistic evaluation model for quality, integrating key quality dimensions tailored to industry needs. Strategic recommendations include enhancing service quality, optimizing processes, leveraging data-driven feedback, and aligning quality strategies with industry characteristics. This research provides actionable insights for businesses to improve customer satisfaction, foster loyalty, and maintain a competitive advantage.
Co-Authors Achmad Arifin Achmadi, Rudhi Agung Subrata Agus Hartanto Agustina, Kurnia Ainia, Dela Khoirul Aisyah, Shifak Aji, Bambang Tetuko Al Hakim, Adam Alauddin Maulana Hirzan Alwi Nur Rochman Anggraini, Ratih Woro Ani Susanti April Firman Daru Ardiansyah, Eko Feri Arroyo, Estrella Aryananda Wijaya Kusuma, I Dewa Made Asih Kartasih Karjadi Asriani Asriani, Asriani Astnahati Isfaroh, Astnahati Atika Atika Azira, Indah Nur Aziz, M Taufik Bagariang, Willing Baginda Iskandar Moeda Tampoebolon Bagus Mulyawan Bambang Waluyo Hadi Eko Prasetyo Bambang Widi Pratolo Bastoni, Bastoni Burhan Hanif, Mohammad C. Prasetyadi, C. Cahyana, Nanar A Cahyaningtiyas, Niken Chotimatul Azmi, Chotimatul Cici Indriani Dalimunthe Ciptaningsing, Rokhmah Agus Cristanto, Mary daru, April Dewi, Wuryani Kusuma Djadjuli, Mohamad Dwi Jayanti, Widuri Indah EDY RIANTO Eka Danik Prahastiwi Eka Wijayanti Erike Anggraini Fajar Wahyono Fakhrurrozy, Fakhrurrozy Faoji, Noor Fauzi, Andini Febrian Wahyu Christanto Firman Daru, April Fitriya Sari ganang sajati Hadi, Soiful Hamdi Hamdi Hanas Choirunisa, Hanas Harjanto, Chrisna Tri Hasan Abdul Rozak Hastangka Hastangka, Hastangka Havidotinnisa, Siti Heni Noviarita Heningjakti, Evanda Pangesti Mahardhika Heri Santoso Hermes Panggabean Ign Sudarno, Ign Ika Kartika Ika, Suciwati Ikmi Nur Oktavianti Imam Marsudi Imelda Jenny Imroh Atul Musfiroh Indah sari, tiara Indriyani, Rini Indriyani, Rinni Itat Tatmimah Jailani Husain Jeane Lengkong Joko Suntoro Juniar, Mirna Khairune Nisa, An Nuur Kumar, Prodib Kumar, Prodip Lely Rosmiarti, Lely Lenny Margaretta Huizen Lestari, Dwinda Dwi Limbang Kustiawan Nuswantara Lina Rosliana Mahmuda, Didah Marry Christiyanto Maulana, Charis MH Nainggolan, Bonifasius Mochammad Imron Awalludin Mohamad Djadjuli Mohamad Taufik Azis Muallimah, Zakiyah Muhammad Iqbal Muhammad Rivai Muhammad Said Husin Mujid F Amin MUKHTARUDIN MUKHTARUDIN MUZAYYANAH MUZAYYANAH, MUZAYYANAH Nadhir, Muhammad NOOR ROUFIQ AHMADI, NOOR ROUFIQ Nur Hidayat Nur ‘Azah Nurkholis Nurkholis Permana, Dedi Pinilih, Joko PL, Tri Murniningtyas Prasodjo Soedomo Prawira Triutama, Oqke Purwoko, Sigit Djalu Putri, Kusuma Radzuan, Noor Raha Mohd Rahman, Moh. Didi Retnaningsih, Dewi Runny Midyo Prastyawan Saadah, Imas Rita Sahara, Lina Lita Salika, Marselin Yapi sam permanadewi, sam Sari, Fitriya Setiarso, Galih Setio Astuti, Setio Shifa Natasya Siti Julaiha Soekarno, Bonny PW Soerjanto Soerjanto Sri Wahyuni Sudadi Sudadi Suharyo Suharyo Sumarsana, Asep Suprayitno, Kabul Supriyadi, Agung Suyanto, Hadi Suyatno Suyatno Suyoko, Andri Syamsiar, Syamsiar tatmimah, Itat Tauruslina, Enie Tri Rina Budiwati Tulus Suryanto Udi Hartono Ulyani, Maya VB. Indranadi, VB. Vensy Vydia Wagiran Wagiran Walfasyah, Akrin Whisnumurti Adhiwibowo Wicaksana, Dinar Anggit Widiana, Windi Widowati, Eny Hari W Yani E.B. Kamagi Yuda Arief Hadiyanto Yudhistira, Dewangga Yuli Astuti Zuraina, Ali