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Rahayu Ningsih
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Journal : PROFESSIONAL HEALTH JOURNAL

 1 
Pengaruh Kualitas Pelayanan Farmasi Terhadap Kepuasan Pasien Rawat Jalan Di RS Hermina Tangkubanprahu Malang: Pengaruh Kualitas Pelayanan Farmasi Terhadap Kepuasan Pasien Rawat Jalan Di RS Hermina Tangkubanprahu Malang Khusnul Khotimah; Rahayu Ningsih
PROFESSIONAL HEALTH JOURNAL Vol. 5 No. 2 (2024): Juni
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v5i2.755

Abstract

Quality of pharmaceutical services is one of the indicators used to assess patient satisfaction.The aim of this study was to assess the quality of pharmaceutical services, patient satisfaction, and the relationship between the quality of pharmaceutical services and patient satisfaction. The main benefit of this research is information regarding the quality of pharmaceutical services and patient satisfaction. Non-experimental observational research is the research method. Data were obtained from outpatient questionnaires at Hermina Hospital.The SERVQUAL method was used for the assessment of service quality with 15 questions for each patient's perception and expectation value. Patient satisfaction was assessed with a questionnaire of 21 questions. The validity and reliability of the questionnaire has been tested. Descriptive statistical analysis and Spearman Rank correlation test were used for data analysis. A sample of 97 respondents, 45 males (46%) and 52 females (54%). Was obtained The majority of respondents were private sector employees (n=30;31%). Average monthly income < 3 million (n=51; 53%). The majority of visits to Hermina Hospital were 2-5 times (n=41; 42%). The service quality score was 3.27 on scale of 1-4 and the patient satisfaction score was 3.11. Correlation test results showed a significance value of p = 0.000 and a correlation coefficient = 0.660. This study concludes that the quality of pharmaceutical services is in the good category (81.75%), patient satisfaction is in the satisfied category (77.75%), and there is a significant influence (p=0.000) between the quality of pharmaceutical services and the satisfaction of Hermina Hospital outpatients. Tangkubanprahu Malang
Co-Authors A, Faiz Abdul Majid Adila, Nesria Aditya, Suwanda Agung Prasongko, Wahyu Ahmad Jurnaidi Wahidin Akmal, Fauzi Alam, Muhammad Ramadhan Sangisda Aminuddin Aziz, M.PdI, Abdullah Amra, Ricca Nophia Amra, Ricca Nophia Amra Ana Fatonah Ana Fatonah, Ana Ananda, Nely Angriani, Riana Anisa Putri Anjani, Yulia Rizki Anus Wuryanto Aprilliah, Widya Ariyanti, Putri Ariza, Disya Nurul Asrika Sari Harahap Auziah, Silfia Bancin, Fitriani Banciny, Fitriani Banurea, Indah Bariroh, Umi Basra, Sri Meiweni Basunanda, Muhammad Devan Beni Rahmatullah Carmel Meiden Caterin Magdalena Simamora Dafrizal, Dafrizal Damayanti, Elok Dania Azzahra, Keyza Devi Risma Dewi Yuliandari Dwi, Gebi Sintia Eko Haryanto Eneng Iviq Hairo Rahayu Epianingsih, Yuliana Erawati, Wati Essa Waldhani, Gesti Febiola, Tasha Samira Feriyanto, Mochamad Zely Eko Gesti Essa Waldhani Hanifuddin Mahadun Hapid Hapid Herlina Ferliyanti Idawati, Khoirotul Irma Noviana, Irma Istiqomah, Amelia Isyana Emita Julian, Marval Juliani, Vivi Selesti K, Munawir Karnadi, Karnadi Kertanegara, I Wayan Alvin Kevin kevin Khusnul Khotimah Laila Hayati, Laila Lisabela Narandia Maqfirah, Ulfa Maula, Iffatul Medianasari, Putri Melya Husna Minda Septiani Monalisa, Dian Muh. Amir Anas Muhammad Agus Muljanto Muhammad Helmi Muhammad Husni Muhammad Rifai Muhammad Zulkarnain Narandia, Lisabela NH, Khairu Ramadani Nisaa', Choirin Noerbayani, Pani NURLIANA NURLIANA Nurpadilah, Sintia Dona Pabidang, Siswanto Pasaleron, Roni Pattiasina, Tiska Prameswari, Vidya Prastiwi, Yurika Pratomo, Andro Dewa Priatno, Priatno Primantari, FA. Luky Purwati, Rati Putri, Halimatussa’diyah Putri, Rahmayana Rahman, Ikhwan Raja, Bangkit Kharisma Rambe, Riska Sititah Rambe, Rizka Sititah Rasdiany, Apriana Nofriastuti Ratih Puspita, Ratih Ratna Ratna Ria Novianti Ricca Nophia Amra Rofiatul Hosna sanjay, sanjay Sapto Widiyanto Silalahi, Mey Ramenawati Silvy Amelia - Universitas BSI Simamora, Caterin Magdalena Sinta Rukiastiandari Siswanto, Felicia Solly Aryza Sri Muryani, Sri Sri Wahyuni Suarno Sadar Suhardoyo Suharsono, Dhiya Firyal Suwanda Aditya Suwanda Aditya Saputra Titik Misriati Ulyana, Dyah Nurul Umami, Novita Utami, Hana Putri Verra Sofica Waldhani, Gesti Essa Walim, Walim Widya Aprilliah Wilda Tri Handayani Williandani, Mega Wina Yusnaeni Wulandari, Wiranda Yulia Ratih, Silvia yuliawati, eni Zainul Arifin