p-Index From 2021 - 2026
9.643
P-Index
This Author published in this journals
All Journal Jurnal Gizi Publika Berkala Ilmiah Pendidikan Biologi (BioEdu) Jurnal Mahasiswa Fakultas Hukum Prosiding Seminar Biologi Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat SISFOTENIKA Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Elemen Aqidah-Ta: Jurnal Ilmu Aqidah Golden Age: Jurnal Ilmiah Tumbuh Kembang Anak Usia Dini Human Care Journal Jurnal Pendidikan Teknik Mesin Undiksha Ed-Humanistics : Jurnal Ilmu Pendidikan Jurnal Kebidanan Indonesia Jurnal AL-AHKAM Jurnal Ilmiah Gizi Kesehatan (JIGK) VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis Jurnal Kewarganegaraan Hydrogen: Jurnal Kependidikan Kimia English Learning Innovation (englie) Prosiding Konferensi Nasional PKM-CSR Jurnal Penelitian Geografi (JPG) Journal of Economy, Accounting and Management Science (JEAMS) Journal of Civics and Moral Studies Jurnal Pengabdian Kepada Masyarakat Mulawarman Jurnal Riset Fisika Indonesia Jurnal Teknologi dan Manajemen Industri Terapan Berita Kedokteran Masyarakat Jurnal Pengabdian Masyarakat Indonesia (JPMI) Liabilitas : Jurnal Ilmiah Akuntansi dan Ekonomi Jurnal Ilmu Manajemen Mulawarman (JIMM) Counselia: Jurnal Bimbingan Konseling Pendidikan Islam Nukleo Sains: Jurnal Pendidikan IPA Intelektual : Jurnal Penelitian Dosen Akuntansi Jurnal Pendidikan dan Pengabdian Masyarakat Diagnosa: Jurnal Ilmu Kesehatan dan Keperawatan Journal of Educational Management Research Jurnal Pendidikan Sultan Agung TechLINK: Jurnal Ilmiah Lingkungan Central Publisher Jurnal Relasi Publik Jurnal Ilmiah Ekonomi dan Manajemen El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Edumanajerial : Journal of Educational Management Jurnal Ekonomi dan Pembangunan Indonesia Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Pendidikan Anak Childhood Education Spektra : Jurnal Ilmu-ilmu Sosial Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Jurnal Padamu Negeri Jurnal Ilmiah Kesehatan Mandira Cendikia International Journal of Mechanical, Industrial and Control Systems Engineering Papsel Journal of Humanities and Policy Journal of Ekonomics, Finance, and Management Studies Jurnal Pendidikan Anak Jurnal Ekonomi, Manajemen, Akuntansi Dinamis: Jurnal Pengabdian Kepada Masyarakat Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan JIMEK Indonesia Berdampak: Jurnal Pengabdian Kepada Masyarakat Responsive: Jurnal Manajemen Pendidikan Islam Jurnal Abdimas Indonesia Jurnal Ekonomi Syariah dan Akuntasi Jurnal Bisnis Digital dan Sistem Informasi
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JIMEK

Pengaruh Kualitas Pelayanan dan Brand Image terhadap Kepuasaan Pelanggan di PT Ztwo Makmur Mandiri Abizar Faturrohman; Nur Hayati
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i2.5962

Abstract

This study aims to measure the extent to which service quality can affect the level of customer satisfaction and the extent to which customer perceptions of brand image can affect their satisfaction with the product or service provided. In addition, this study also aims to analyze the relationship between service quality and brand image in shaping customer satisfaction. Quantitative research was conducted on a population of 150 customers, 67 of whom had subscribed for 3 to 6 months were taken as samples. This study used the Solvin formula to determine the sample size. This study uses primary data collected directly from respondents through distributing questionnaires. The results of this study indicate that service quality and brand image can significantly predict the level of customer satisfaction. The coefficient of determination shows that the combination of service quality and brand image accounts for about 45.4% of customer satisfaction. However, about 54.6% of the variance cannot be explained by service quality or brand image, so there may be other factors that affect customer satisfaction besides these two variables.
Co-Authors . Sulaeman Abizar Faturrohman Agustiningsih, Rini Ahmad Paisal Ahmad Rida Ai Rohaeti Aida Arini Ainul Yaqin Aldri Frinaldi Ali Zul Fikri Amir Syamsudin Annisa’ Nur Fitriani Anwar Husein Apry Aditya Saputra Arina Manasikhana Arina Manasikhana Arumi Savitri Fatimaningrum Arya Rosyid Ridho Asnidar Asnidar Aulia Wiwin Safitri Azizah Azizah Baiq Farhatul Wahidah Burhanuddin Nasir Candra Dewi Candra Husein Chintya Meldeasafitri Cikita Berlian Hakim Citra Indriani Darsin Depict Pristine Adi Dewi Catur Puji Rahayu Didik Himmawan Dwi Wulandari Dwinata, Anggara Dwinda Agustin Eka Sapti Cahyaningrum Ela Nur Izza Elly Rizeqia Fadilah Elza Safitri Emy Yunita Rahma Pratiwi, Emy Yunita Rahma Eva Susanti Fahrul Arifin Fannidya Hamdani Zeho Farhat Abdullah Fauziah Fauziah Fauziah Fifi Endah Irawati Fitri Anggraeni Fitriana Nur Suhailah Fuadi Fuadi Gilang Rimba Pamungkas Hafni Aulida hamdanil Hamsia L Waru Hamsia L. Waru Hardin Buruhi Harun Heni Risnawati Herri Wijaya Hilmah Nuriya Hilyatun Nisak Ida Sumarni Idham Idham Idul Fuqra Ika Budi Maryatun Indah Puspita Indah Riskilawati Irna Tanti Irsyad Kamal Iskandar Fitri Kagum Razlin Khadijah Khaida Rahayu Oktora Khamdan Safiudin Kholis Kohari Kika Ramdan Nitami Laila Nursalam laras pamela Leny Suryaning Astutik Lili Tazkiyyah M Adhitya Wardhana M Adhitya Wardhana M.Misbahussuduri Maria Ulfa Maulana Dewi Martha Christianti Mexsi Mutia Rissa Milad Nufal Akbar Miswari Miswari Moh Fayyad AS Moh. Hibban Toana Moh. Syahrul Asdar Muchammad Insan Brilian Muhammad Adhitya Wardhana Muhammad Idzhar Alfajri Mulia Rasyidi Muthmainnah - Nabela Khoiriyah Nadia Ayu Rahmanda Nafisatul Kamila Naili Fauziyatul Husna Najamudin Najamudin Nanang Qosim Nanda Fita Khansa Nasikhatul Azimah Nasution, Abdul Lohir Rosyid Nazaludin Nur Rahmat Nindya Pratiwi Putri M Noer Af'idah Novelia Asita Mranani Nugroho, Andri Setyo Dwi Nur Azizah Nur Cholimah Nur Fifiyani Nst Nur Halimah Nur Kuswanti Nur Paridah Nur Salsabila Kusuma Putri Nurjihan Amanda Sikumbang Nurlaila Hanum Nurmala Dyah Fajarningrum Nursal Asbiran Nurul Jannah Ramadhan Oktaffi Arinna Manasikana Oktaviani Maharani Pamungkas, Joko Paradiva BR. Ginting Prakoso, Firza Agung Pupu Laela Sari Puspitarani, Fitriana Puti Andiny Putri Agustina Putri Lailia Fitri Putri Thamara Utami Rahma Febita Solekhaah Rahma Kurnia Sri Utami Rahma Shafira Rahmat Hidayat Raja Ritonga Raka Mahendra Sulistiyo Rayhan Jhonson Resti Aulia Rina Wulandari Riski Afwina Seruni Dewi Riyadotul Jannah Rizka Nailah Lubis Rizki Ambarwati Rizki Maulana Rizkiati Khasanah Rodiyah Rofiq Sunaryanto Rohmatul Lailiyah Safuridar Salamatus Sa' diyah Serlin Astria Togito S Sholichah, Farohatus Siti Maesaroh Siti Nur Azizah Solly Aryza Sri Anjar Lasmini Supartini Syaipul Pahru Syal Sabilla Pratiwi Syamsul Arifin Tita Ratri Tri Ngudi Wiyatno Tri Utami Rejeki Triandi Aprilio Tuti' Nadhifah Ubaidillah Ummi Amira Usman Made Wahyu Erfaliana Widodo Budi Kurniawan Wulan Dwi Cahyani Yulia Isnaini Hafifah Yuliani Yuliani Yunus Mustaqim ZA, Saida Zainurossalamia Zacri Alhafis Zaki Rahman Putra Zulfi Hendri Zulkarnain Zulkarnain