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All Journal Inersia : Jurnal Teknik Sipil dan Arsitektur Teknik Sipil dan Arsitektur JeLAST : Jurnal Teknik Kelautan , PWK , Sipil, dan Tambang Manajemen Informatika Jurnal Keteknikan Pertanian Jurnal Ilmu Kesehatan Duta Gama Klaten Jurnal Ilmu Komputer dan Agri-Informatika Jurnal Penelitian Pascapanen Pertanian Managament Insight: Jurnal Ilmiah Manajemen Jurnal Pseudocode EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis MODELING: Jurnal Program Studi PGMI Jurnal Kimia Terapan Indonesia JURNAL PENGABDIAN KEPADA MASYARAKAT JURNAL TIARSIE WIDYA LAKSANA Biolearning Journal Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal Ilmiah Hijau Cendekia Social, Humanities, and Educational Studies (SHEs): Conference Series JUMAN Tools (Jurnal Manajemen Tools) JURSIMA (Jurnal Sistem Informasi dan Manajemen) Integrated Lab Journal Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Rekayasa Lingkungan Jurnal Medika Hutama Enrichment : Journal of Management GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Teknik Sipil dan Arsitektur Jurnal Scientia Journal of Innovation and Technology Abdimas: Papua Journal Of Community Service Jurnal Ekonomi Prosiding Konferensi Nasional PKM-CSR Journal of Innovation Research and Knowledge Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Sangkalemo Proceeding of The International Conference on Economics and Business Home Ec Jurnal Nagara Bhakti: Jurnal Pengabdian Kepada Masyarakat Scholarly Journal of Elementary School Jurnal Penelitian Rumpun Ilmu Teknik Jurnal Insan Pendidikan dan Sosial Humaniora JURSIMA The Manager Reveiew Sinergi International Journal of Economics Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Wilayah, Kota dan Lingkungan Berkelanjutan Jurnal Budget BIODIVERS - BIOTROP Scientific Magazine Serambi Engineering Management Analysis Journal Jurnal Teknologi Informatika Multimedia Digital International Journal of Economics, Accounting, and Management Ignite: Journal Islamic Global Network for Information Technology and Entrepreneurship International Journal of Management, Economic and Accounting UNM Journal of Technology and Vocational Jurnal Penelitian Pendidikan Journal of Community Empowerment Journal of Business Integration Competitive Proceeding of The International Conference on Management, Entrepreneurship, and Business
Slamet Widodo
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Journal : The Manager Reveiew

 1 
PERAN SWITCHING COSTS TERHADAP KUALITAS LAYANAN DAN NIAT PEMBELIAN ULANG Slamet Widodo; Akram Harmoni Wiardi
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7686

Abstract

The objectives of the research is to confirm and test the relationship between service quality and repurchase intention moderated by switching costs. We conduct survey method to collect the primary data, the sample is the freight forwarding customer that staying in the Bengkulu province. The results of this study indicate that service quality has a positive relationship on repurchase intention in the context of freight forwarding services. The most dominant dimensions of service quality that has strong impact on customer repurchase intention are reliability, responsiveness, and assurance. Switching costs has a significant role to strengthen the relationship between service quality and repurchase intention. Customer that has a higher perception of switching costs would stay and continue to use the same freight forwarding services and recommend the services to the other people.
The Effectiveness of Supervision Over Dimensionand Over LoadTrucks in Bengkulu Province (Study on UPPKB Padang Ulak Tanding Bengkulu Province) Bambang Hariyanto; Slamet Widodo; Trisna Murni
The Manager Review Vol. 3 No. 2 (2021)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v3i2.19715

Abstract

The current study aimed to determine the effectiveness of supervision, the causes of ineffectiveness and solutions to the empirical problem of ODOL trucks at UPPKB Padang Ulak Tandaing. Qualitative approaches and in-depth interview methods were used to collect data. Drivers, BPTD officials, and UPKKB personnel became the informants of this research. Data were collected from 16 informants involved in the process of monitoring ODOL trucks at UPPKB Padang Ulak Tanding. Descriptive analysis is used to describe the results of interviews and documentation from informants. The results of the research show that: (1) the percentage of the results of measuring the effectiveness of supervision based on the process reaches 78%, which means it is quite effective; (2) The inhibiting factors for supervision, namely the condition of human resources are not yet ideal and the implementation of work standards is not perfect, internal control is weak, law enforcement  is weak, legalawareness of owners of freight transport is weak and facilities/infrastructure are not adequate; (3) Efforts to overcome the empirical problem of ODOL trucks include the recruitment of specializations for motor vehicle testers, the leadership must be a role model for subordinates, the application of rewards/punishments for the performance of investigators, the implementation of a legal awareness campaign and the provision of inadequate facilities/infrastructure. Discussions, implications and recommendations are presented.
Co-Authors , Elfitra Desy Surya , NURHAYATI - Ahendra - Akhmadali - Bani - Rajina - Revandra - Sumiyattinah . Adriansyah A.Bahri Joni M Adhitya Wibi Ardiyan Adhy Putri Rilianti Adi Sutrisman Adri Rizky Silaban Agung Putranto Agustiyanta - Ahmad Aswan Waruwu Ahmad Ravi Anjasmoro Ahmad Saifudin Mutaqi Ahsan, Ahmad Nur AHYAR SUPANI Akhmad Suraji Akram Harmoni Wiardi Albani Musyafa Aldo Aziiz Putra Alexander Herry Rumawak Alfin Alfin Alfina Maysyurah Alfitri Anas Arfandi Andy Sulthan Muhammad Anggri Puspita Sari Anidah Aprisella, Rhienta Aris Purnomo Asrul Saputra Bambang Hariyanto Bima Satria Budi Indra Setiawan Budi Rusdianto Bunga Widuri Marina Chusnul Arif Dede Irawan Dendy Andrian Desandy Huda Pratama Desetya Alsava Kurniawan Dewi Adang Prastika Dian Sudiyono Didik Setyo Purwantoro Dwi Kartika Wati Dwi Otik Kurniawati Dwi Resti Pratiwi Eka Rahma Sari Eti Sulandari Etty Harya Ningsi Evy Ernawati Fadilah Umar Fahrudin Js Pareke Firman Yudha Pratama Gilang Trinanda Goib Wiranto Hafid Anshari Haris Nugroho Hendrawan Novianto Hendri Bustamam Hendrig Joko Prasetyo Herfianti, Meiffa Heri Azwansyah Herlambang Brawijaya Herlina Arifin Hidayatullah, Mohammad Furqon Ika yuniartiningtiyas Ika Iman Rohmatan Irawati, Titik Islahuzzaman Nuryadin Joko Suriono Julyar Prasetyo Kamilah, Khansa Farah Kanang S. Hindarto Komala Erwan Lambok Manurung Lizar Alfansi Lusmi Jumeita Damanik M. Agung Putranto Andriani M. Jelvin Andrea Alza M. Miftakul Amin M. MISBACHUL HUDA Mahisza Juniarti Mardison Suhil Maruli Situmorang Masaru Mizoguchi Meiliani Meiyi Darlies Mesra B Mierta Dwangga Mochamad Iqbal Musa Mohammad Furqon Hidayatullah Muhammad Nur Fajar Muhammad Rusmin Muhammad Yusron Maulana El-Yunusi Mustain . Natalia Vensya Solissa Nerilius Sarnando nFN Sutrisno Novia Tri Mariani Novita Sari Dewi Ningsih Nur Aini Iswati Hasanah Nurafrina Siregar Nurfaijah Nurfaijah Nurhening Yuniarti Okta maranatha Oktari Ega Oktavianus Andri Perdiansyah Perdiansyah Prasetyo, Hendrig Joko Pratiwi . Pristianto, Hendrik Raden Abdul Hadi Hag Rahmawati, Rahmawati Raniasa Putra Resti Nur’sila Retno Puspa Rini Reza Kurniawan Rian Rahmanda Putra Riana Hartati Riskawati Rizky Kusuma Wardani Rizky Wahyu Ramadhan Robin Muhammad Rucira Isthiantyari Rudiyanto Rudiyanto Rumi Iqbal Doewes, Rumi Iqbal Rusdyanto, Siti Wahyumi Rusmin Rahman Rustam Asnawi Ryan Dharmawan Laksana Said Basalim Said Said Sam Herodian Samudi Samudi Sania, Widia Sapta Kunta Purnama Satria Pinandita Sembiring, Rinawati Sigit Mujiharjo Siska Della Septiana Siti Mayuni Siti Nurlaily Kadarini Siti Yulaikhah Soengkono . Soengkono Slamet Widodo Sri Haryono Sri Rindayani Sriati Steven Daniel Kussoy Sumiyattinah - Teddy Ariyadi Tedi Yana Trijanti Asnan Trisna Murni Urip Puji Sulistiyo Adi Usman Ahmad Virdyra Tasril Andriani Wahed Dussawal Wahyu Nugroho Wakhyuni, Emi Waluyo Widyo Wiyono Wulida Arina Najwa Yuniar Ika Fajarini Zaqlul Iqbal