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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Manajemen Bisnis Jurnal Social Economic of Agriculture Media Wisata PROFIT : Jurnal Administrasi Bisnis Jurnal Mirai Management Journal of Accounting and Management Innovation Jurnal Manajemen dan Bisnis Indonesia Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Ekonomi Pembangunan STIE Muhammadiyah Palopo Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi IJBE (Integrated Journal of Business and Economics) EKONOMIS : Journal of Economics and Business Management and Economics Journal (MEC-J) REKAMAN (Jurnal Riset Ekonomi Bidang Akuntansi dan Manajemen) SENTRALISASI SEIKO : Journal of Management & Business Sketsa Bisnis Jurnal Manajemen Strategi dan Aplikasi Bisnis YUME : Journal of Management Almana : Jurnal Manajemen dan Bisnis Jurnal Samudra Ekonomi dan Bisnis EKUITAS (Jurnal Ekonomi dan Keuangan) MABIS: Manajemen dan Bisnis Jemasi Jurnal Ekonomi Manajemen dan Akuntansi Jurnal Administrasi dan Manajemen JURNAL PEMASARAN KOMPETITIF Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah Maker: Jurnal Manajemen BALANCE: Economic, Business, Management and Accounting Journal Value: Jurnal Manajemen dan Akuntansi Performance : Jurnal Bisnis dan Akuntansi Journal of Global Business and Management Review Jurnal Sains dan Teknologi Prosiding National Conference for Community Service Project JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Management Studies and Entrepreneurship Journal (MSEJ) JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ekuilnomi Economics and Digital Business Review Jurnal Disrupsi Bisnis Jurnal Manajemen Bisnis dan Keuangan Jurnal Ekonomi Efektif Journal of Accounting and Management Innovation Golden Ratio of Marketing and Applied Psychology of Business Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Minfo Polgan (JMP) Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Pengabdian Masyarakat Akademisi Journal of Management and Digital Business Jurnal Cakrawala Ilmiah Jurnal Riset Manajemen Komunikasi JWM (JURNAL WAWASAN MANAJEMEN) Jurnal Manajemen dan Pemasaran Jasa Journal of Business Studies and Management Review JAMAS: Jurnal Abdi Masyarakat Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Community Engagement Project (Concept) Conference on Business, Social Sciences and Technology (CoNeScINTech) GEMBIRA (Pengabdian Kepada Masyarakat) El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Journal of Ekonomics, Finance, and Management Studies Jurnal Ragam Pengabdian Jurnal Manajemen Maranatha Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Lily Purwianti
Universitas Internasional Batam, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Transportation Other

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THE INFLUENCE OF SOCIAL MEDIA MARKETING ACTIVITIES ON BRAND LOYALTY Yulianto, Edy; Purwianti, Lily; jesty, Jesty
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 2 (2024): Volume 10 Nomor 2 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i2.697

Abstract

Social commerce is a concept that combines elements of electronic commerce with social activities that occur on social media platforms. This involves the use of social media to facilitate trading activities, from product promotion, interaction between users, to the purchasing process stage that can be done directly on the platform. This study aims to analyze in depth how Social Media Marketing Activities (SMMA) influence Brand Loyalty (BL) by considering the mediation role of Brand Awareness (BA), Brand Trust (BT), and Brand Image (BI). In the process, this study found that each variable analyzed had a significant impact on other variables. However, there is a variable relationship between Social Media Marketing Activities and Brand Loyalty with Brand Awareness mediation stating insignificant results. This is because there are social media activities that are less relevant, uninteresting, and not in accordance with the preferences of target consumers, so they fail to build strong brand loyalty. To support this analysis, data were collected from 322 respondents over a period of approximately four months. The data obtained were then analyzed using the concept structural equivalence modeling program (PLS-SEM), which allows researchers to examine the complex relationships between the various variables in this research model.
THE MEDIATING ROLE OF ATTITUDE IN IMPULSE BUYING Purwianti, Lily; Yulianto, Edy; Lie, Deviana
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 2 (2024): Volume 10 Nomor 2 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i2.702

Abstract

This research aims to investigate the impact of influencer credibility on consumer behavior, particularly in the context of the urge to make impulsive purchases. The subjects of this study are individuals who have made unplanned purchases through online shops. The outer model measurement and hypothesis testing (direct and indirect) were conducted on a data sample of individuals who made unplanned online purchases, using the statistical tool SEM-PLS. Data were collected through a questionnaire distributed online via Google Forms, utilizing non-probability sampling techniques and the purposive sampling method, with a total sample size of 310 respondents. The study found several hypotheses indicating negative and insignificant effects, including the hypothesis of influencer credibility on attitude, the hypothesis of perceived usefulness on attitude, the hypothesis of influencer credibility on the urge to buy impulsively mediated by attitude, and the hypothesis of perceived usefulness on the urge to buy impulsively mediated by attitude. However, other hypothesis tests showed significant results. This research provides deep insights into how these variables can be used in marketing strategies to drive impulsive purchases and highlights the importance of understanding the psychological dynamics behind consumer behavior in the context of social media.
Analisis Faktor yang Memengaruhi Customer Loyalty dengan Mediasi Customer Satifaction pada Perbankan Purwianti, Lily; Enjelica, Elvina
Jurnal Manajemen Bisnis dan Keuangan Vol 5 No 1 (2024): April 2024
Publisher : https://jurnal.binamandiri.ac.id/

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/jmbk.v5i1.183

Abstract

Currently, the banking world is experiencing very tight developments due to competitive rivalry between one bank and another. This research aims to analyze the influence of promotions, brand image, service quality, trust, and CRM on customer loyalty, which is mediated by customer satisfaction in the banking sector. This research has a population derived from the population of Batam City in 2020, namely 1,196,396 people. Based on the 1:10 method, a sample of 350 respondents was obtained. This research also uses quantitative methods using descriptive statistics with the results of promotions, brand image, service quality, trust, and customer relationship management, significantly influencing customer loyalty and customer satisfaction in the banking sector.
Faktor yang Mempengaruhi Kepuasan dan Niat Pembelian Ulang dengan Peran Moderasi Biaya Peralihan dan Komitmen Perbankan Digital Putra, Edy Yulianto; Tan, Elvy; Purwianti, Lily
Jurnal Samudra Ekonomi dan Bisnis Vol 16 No 1 (2025): JSEB
Publisher : Fakultas Ekonomi Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33059/jseb.v16i1.10805

Abstract

The study aims to examine the impact of service quality, reputation, customer trust, price perception, satisfaction, switching costs, and commitment on the repurchase intentions of digital banking app users. The research targets digital banking app users who remain uncertain about trust, reputation, and satisfaction. The findings indicate that service quality, reputation, and customer trust significantly affect customer satisfaction, while price perception has no significant impact due to the minimal cost differences among digital banking services. Service quality, reputation, and trust indirectly influence repurchase intentions through satisfaction as a mediating variable. Switching costs were found to moderate the relationship between satisfaction and repurchase intentions, while commitment does not. This suggests that customer satisfaction directly affects repurchase intentions without the need for commitment as a moderating variable.
Analisis Pengaruh Repurchase Intention Terhadap Minuman Boba King Di Kota Batam Purwianti, Lily; Wijaya, Calvin; Dyfan, Dyfan; Noviani, Metta; Yendiarti, Yendiarti
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.4532

Abstract

Milenial suka menyajikan minuman dengan rasa berbeda dan bahan serupa lainnya untuk membuatnya menyenangkan. Tidak bisa dipungkiri banyak sekali boba drinker di Batam yang hampir semuanya menyukai salah satu brand boba drink ini. Penelitian ini bertujuan untuk menganalisis pengaruh Repurchase Intention terhadap minuman Boba King di Kota Batam. Dalam penelitian ini, data dikumpulkan menggunakan kuesioner terhadap sampel pelanggan Boba King yang telah mengunjungi outlet-outlet mereka di Kota Batam. Analisis data yang digunakan dalam penelitian ini disebut partial least squares (PLS) untuk mengevaluasi hubungan antara variabel Repurchase Intention dan faktor-faktor yang mempengaruhinya, seperti kualitas produk, seles promotion, dan brand image. Selain itu, analisis juga dilakukan untuk memahami peran Customer Satisfaction sebagai mediator antara Repurchase Intention dan faktor-faktor yang mempengaruhinya. Hasil penelitian menunjukkan bahwa sales promotion, kualitas produk memiliki pengaruh positif dan signifikan terhadap repurchase intention melalui kepuasan konsumen sebagai variabel mediasi. Sedangkan brand image memiliki pengaruh positif tidak significant terhadap repurchase intention melalui kepuasan konsumen sebagai variabel mediasi. Implikasi praktis dari penelitian ini adalah pentingnya memperhatikan faktor-faktor yang mempengaruhi Repurchase Intention, seperti kualitas produk, brand image, dan sales promotion serta memastikan tingkat kepuasan pelanggan yang tinggi untuk mendorong kunjungan berulang ke outlet Boba King di Kota Batam. Studi lanjutan dapat dilakukan untuk menggali faktor-faktor lain yang dapat mempengaruhi Repurchase Intention dalam konteks minuman Boba King atau wilayah geografis lainnya.
Pengabdian Kepada Masyarakat: Penerapan Digital Marketing Strategy Pada Rumah Makan Sunda Kharisma Agustin, Isnaini Nuzula; Purwianti, Lily; Safitri, Destiana
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 5, No 2 (2025): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v5i2.1400

Abstract

The rapid development of digital technology today is influenced by several factors such as the use of internet technology, the development of smartphones, the emergence of various social media, the development of e-commerce, and the number of people who actively use the internet. This community service activity aims to find the right and effective marketing strategy to promote food products by paying attention to the development of digital marketing in Rumah Makan Sunda Kharisma, particularly through social media. In addition, a descriptive qualitative approach was used in this study, while the data collection was done through observation, in-depth interviews with owners, consumers and documentation. After several implementation of social media marketing in this Small Medium Enterprise, the results stated that promotions using social media such as Instagram (IG) and paid promotions can increase awareness and customer’s purchase intention. This can be seen from the enhancement of social engagement and increase in sales during the community service activities.ABSTRAKPesatnya perkembangan teknologi pada era digital saat ini dipengaruhi oleh beberapa faktor seperti penggunaan teknologi internet, perkembangan smartphone, munculnya berbagai media sosial, berkembangnya e-commerce, dan banyaknya masyarakat yang aktif menggunakan internet. Kegiatan pengabdian masyarakat ini bertujuan untuk menemukan strategi pemasaran yang tepat dan efektif guna mempromosikan produk makanan dengan memperhatikan perkembangan pemasaran digital pada Rumah Makan Sunda Kharisma, terutama pemasaran melalui media sosial. Selain itu, pendekatan deskriptif kualitatif digunakan dalam penelitian ini, sedangkan pengumpulan datanya dilakukan melalui observasi, wawancara mendalam dengan pemilik, konsumen, dan dokumentasi. Setelah beberapa implementasi pemasaran melalui media sosial, hasil kegiatan ini menunjukkan bahwa promosi menggunakan media sosial seperti Instagram, Facebook, dan promosi berbayar dapat meningkatkan kesadaran dan minat beli pelanggan. Hal ini dapat dilihat melalui peningkatan komunikasi dengan pelanggan dan peningkatan penjualan selama kegiatan pengabdian Masyarakat.
THE IMPACT OF INFLUENCER INTERACTIVITY ON LOCAL SKINCARE PURCHASE INTENTION IN BATAM CITY WITH TRUST AS MEDIATION Putra, Edy Yulianto; Khesi, Khesi; Purwianti, Lily; Anggraini, Ratih
Jurnal Ekonomi Bisnis dan Kewirausahaan Vol 13, No 3 (2024): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)
Publisher : Fakultas Ekonomi dan Bisnis, UNTAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jebik.v13i3.82136

Abstract

This study investigates the impact of influencer interactivity, influencer authenticity, motivation to use, online consumer behavior, and brand trust on purchase intention among local skincare users in Batam, utilising the technology acceptance model (TAM) as its theoretical framework. Conducted as a quantitative study, data was gathered via an online questionnaire distributed to 310 respondents and analysed using PLS-SEM. The findings reveal influencer interactivity positively impacts influencer authenticity, motivation to use, and online consumer behavior. While influencer authenticity positively affects motivation to use, it does not directly impact online consumer behavior. Motivation to use positively affects both online consumer behavior and brand trust, with online consumer behavior positively influencing brand trust. Furthermore, brand trust significantly impacts purchase intention and is a mediating variable. These findings offer practical implications for local skincare companies, emphasising the importance of leveraging influencer marketing strategies and adopting a technology acceptance approach to enhance business performance and consumer engagement.JEL: L82, M31, M37.
Analisis Pengaruh City Branding Kota Batam terhadap Brand Attitude (Studi Kasus pada Stakeholder di Kota Batam) Lily Purwianti; Yulianty Ratna Dewi Lukito
Jurnal Manajemen Maranatha Vol 14 No 1 (2014)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v14i1.73

Abstract

Abstract: City branding is one way to promote the image of a typical city through the physical form of the city, government policies, advertising, so that a city can be known with a unique identity that is only owned by the city in the world. This studyuses multiple stakeholders are local residents and business people in the city Batam. The results showed that the factors that affect the city branding as a residence cityof Batam are factor of business opportunity, social bonding and networking. The results showed that the factors affecting Batam city branding for doing bussiness for groups of businesses are factor of business opportunity, transportaion andnetworking.Keywords: City Branding, brand attitude, business opportunity, Cultural Activities, social bonding, transportation and networking.
FAKTOR-FAKTOR YANG MEMPENGARUHI BEHAVIOURAL INTENTION Lily Purwianti; Karen Tio
Jurnal Manajemen Maranatha Vol 17 No 1 (2017)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v17i1.415

Abstract

Internet is one of the electronic media with faster development than other electronic media. Survey proves that people use internet for entertainment, socialize, seeking information and purchasing goods or service through online. Survey's result also show online shopping trend keeps on increasing due to increase on consumer's need for e-commerce and other benefits that could be gained if consumer were buying things through online compared to buying directly. The purpose of this study was to evaluate the effect of e-service's elements such as e-service quality, customer satisfaction, attitude towards the website and behavioural intention to know how important is the factors of e-service in online shop's marketing strategy. The respondents in this study are customers that ever purchase from four Indonesia online shop website. The sample's criteria used in this study is non probability with purposive sampling method. The data analysis method are simple regression and multiple regression, Samples were collected by distributing 440 questionnaires in which the rate of return is 387. The results of this study indicate that e-service quality have a significant effect to customer satisfaction, e-service quality have significant effect to attitude towards the website, customer satisfaction have a significant effect to attitude towards the website, customer satisfaction have a significant effect to behavioural intention, brand image have a significant effect to customer satisfaction, brand image have a significant effect to behavioural intention and attitude towards the website have a significant effect to behavioural intention. Keywords: e-service quality, customer satisfaction, attitude towards the website, brand image dan behavioural intention.
ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI PURCHASE INTENTION PADA PENGGUNA SMARTPHONE DI BATAM Lily Purwianti; Tommy Ricarto
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1095

Abstract

The focus of this study was to analyze the factors direct impact on purchase intention of smartphone’s users in Batam. Sample was taken from 400 smartphone’s user most crowded reseller shop in Batam (Nagoya hill and Lucky Plaza). The research data that has been collected and analyzed using the program statistical package for social sciences (smart pls). Results from this study showed a significant and no significant effect of independent on the dependent variable. First, brand awareness has a significant effect on perceived quality. Second, brand awareness and perceived quality has a significant effect on brand loyalty. Thirth, perceived quality, brand loyalty and brand awareness and brand association has a significant effect on purchase intention. Keywords: Brand awareness, perceived quality, brand loyalty, brand association and purchase intention
Co-Authors Adi Wilyanto agustin, isnaini nuzula Aliandrina, Dessy Ana Andi Andi Andina Fasha Andina Fasha, Andina Andrew Andrew Andy Andy Andy Andy Angel Angel Angelina, Novi Angeline angeline Annisya Putri Nadhia Antoni Halim Arianto, Hepy Hefri Ariyanto , Hepy Hefri Ariyanto, Hepy Hefri Bendi Safero Calvin Owen Catherine Catherine Chan, Keltine Richelle Chandra, Budi Changbo, Liu Changnardy, Delys Charles Tan Christiarini, Renny Christina Christina Conny Agustin Cory Carolyn Cristina Anggrena Cuandra, Fendy Daisy, Viona Danielson Dian Sabrina Syaharni Dyfan, Dyfan Edy Yulianto Edy Yulianto Edy Yulianto Putra Elviana Elviana, Elviana Enjelica, Elvina Erika Gustian Fauzi Erilia Kesumahati Erlin Erlin Erni Erni Evelyn Claudia Evelyn Patricia Fahlevi, Renza Felby Jeslyn Felix Filbert Fidia Fidia, Fidia Fionna, Fionna Fitri Gabriella Andrea Castillinov Runtu Giorgyna, Giorgyna Gita Aulia Hernando Iman, R Iqratul Indah, I. Ivone, Ivone Jacky Jason, Jason Javita, Javita Jeferey Phang Jeffrey Andelson Jenny Kartika Dewi Jesty, Jesty Joevenno Pangestoe Jollin Jollin Joy Happy Jones Justin Justin Kalvin Lee Kamilatunnaimah, Mutiara Karen Tio Keltine Richelle Kenny Marcella Kevin Winata Khesi, Khesi Lady Lady Lady Lady, L. Lady, Lady Leon, Winson Liana Ester Lidya Siska Khoviati Lidya Siska Khoviati Lie, Deviana Limanda, Kelfi Yanti Lionisa Verlinsya Liu Changbo Liu, ChangBo Louis Hernandez lydia then Macnico, Peter Macnino, Peter Maggie Maggie Maggie, Maggie Marcelina Victoria Marcelina Victoria Mehdar Badrus Zaman Meliana Meliana Meliawati Melodya, Deslyn Melsen, Fandion Michelle Lim Muhamad Rizky Muhammad Adjie Muhammad Baharudin Nainggolan, Ferdinand Naufal Yusuf Widianto Nevi Ariyu De Utami Nia Rusiana Noviani, Metta Novilia, Vera Novita Novita Nurjanah, Listia Nuzula, Isnaini Ohanna, Nida Owen Owen Owen, Owen Putra, Chanda Vedalla Putra, Edy Yulianto Qadri, Rizni Aulia Ramadani, Arienda Gitty Ratih Anggraini, Ratih Raymond Gautama Putra Rio Fernando Ronny Firdiansyah Arief Rusiana, Nia Ryan Prastama Juliansyach Safitri, Destiana Salsabilah Sirait Sari Wahyuni, Lily Sudhartio, Sentoso, Antony Seren Seren Setyawan, Agustinus Shelby Esfandiany Shevia, Shevia Sia, Zendi Sihombing, Dame Afrina Sirait, Salsabilah Siti Shofiah Sri Intan, Debora Stefanie Stefanie, Stefanie Stefhani Susanto Stefhani Susanto Steven Steven Steven Steven steven tay Stevie Gracia Kurniawan Suryani Suryani Suryani, Mey Susanty Susanty, Susanty Tan Phey Lien Tan, Elvy Tan, Windra Tarekar, Wendy Wihue Tasya Gebee Hasvia Tommy Ricarto Valen Oktavianti Valeska Lilya Kevin Vannesa Flesya Vicky Anggrianto Viona Daisy Waty, Indah Widya Nurfa Dila Wijaya, Calvin William William Vanders Willien Agustian Winky Winky Winston Winston Wiyandi Wiyandi Yendiarti, Yendiarti Yulianty Ratna Dewi Lukito Yuyu Enjelia Zaman, Mehdar Badrus