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All Journal OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Charity : Jurnal Pengabdian Masyarakat International Journal of Social Service and Research Jurnal Ilmu Multidisplin Equivalent: Jurnal Ilmiah Sosial Teknik Ranah Research : Journal of Multidisciplinary Research and Development JER Intechno Journal : Information Technology Journal Jurnal Siber Transportasi dan Logistik Greenation International Journal of Law and Social Sciences
Rully Indrawan
Institut Transportasi Dan Logistik Trisakti
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Planning For Terminal Service Integration and Parking Facility Improvement at Muara Angke Port, North Jakarta Alfian Michiels; Sarinah Sihombing; Rully Indrawan; Aang Gunawan; Edhie Budi Setiawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6725

Abstract

This study aims to analyze the influence of parking inventory and parking utilization on terminal services and facility improvements at Muara Angke Port, North Jakarta. The background of this research is based on the current condition where the terminal is not yet located within the port area, requiring users to walk more than one kilometer and/or use other modes of transportation to reach the terminal. This research adopts a quantitative approach using survey methods through the distribution of questionnaires to respondents consisting of three main groups: regulators (port authorities), operators (terminal and parking managers), and consumers (passengers). The study involved a sample of 240 respondents, in accordance with the recommended number of indicators in statistical analysis as proposed by Hair et al. (2014). Primary data were collected through questionnaires, while secondary data were obtained from literature, scientific journals, and relevant regulations. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of Smart PLS software. The model employed includes the outer model to test validity and reliability, and the inner model to test causal relationships among variables. The findings indicate that both parking inventory and parking utilization have a positive and significant influence on terminal services and facility improvements. These findings suggest that optimizing the parking function can serve as a basis for planning the integration of the terminal into the port area to enhance user comfort and service efficiency.
Analysis of The Effect of On-Time Performance, Safety, Comfort, And Accessibility on E-WOM Through Passenger Satisfaction at Cililitan Terminal Nur Prasetyo; Dian Artanti Arubusman; Rully Indrawan; Djamal Subastian; Edi Abdurachman
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6727

Abstract

This study investigates the effects of on-time performance, safety, comfort, and accessibility on electronic Word of Mouth (e-WOM) through passenger satisfaction at Cililitan Bus Terminal. Using a quantitative approach, data were collected from 270 respondents through a structured questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that on-time performance, comfort, and accessibility significantly influence passenger satisfaction, while safety does not. Furthermore, on-time performance and comfort have a direct and significant impact on e-WOM, whereas safety and accessibility do not. Passenger satisfaction serves as a mediating variable, strengthening the relationship between service quality factors and e-WOM. These findings highlight the importance of punctuality, comfort, and ease of access in enhancing passenger experience and fostering loyalty through positive word of mouth. Terminal operators are encouraged to focus on improving these aspects to ensure sustainable service quality and customer engagement.
Analisis Faktor – Faktor Yang Mempengaruhi Customer Switching Behavior Dalam Jasa Layanan Logistik Halal Alinda Shintami; Zaroni Zaroni; Dinar Dewi Kania; Rully Indrawan; Euis Saribanon
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7279

Abstract

Tujuan penelitian ini adalah untuk mempelajari unsur-unsur yang mempengaruhi perilaku perpindahan pelanggan juga dikenal sebagai perilaku perpindahan pelanggan dari layanan logistik konvensional ke layanan logistik halal di Indonesia. Fokus penelitian ini adalah mitra dan pelanggan PT XYZ, sebuah perusahaan logistik internasional yang menggunakan sistem logistik halal. Metode yang digunakan adalah kualitatif, dengan bantuan perangkat lunak MAXQDA 2024. Data dikumpulkan melalui wawancara mendalam dengan sebelas responden, yang terdiri dari eksportir, importir, dan penyedia layanan logistik yang bekerja dengan logistik halal. Hasil penelitian menunjukkan bahwa peraturan pemerintah tentang kewajiban sertifikasi halal adalah pendorong utama perpindahan pelanggan. Khususnya, undang-undang Jaminan Produk Halal, yang memerlukan keterpaduan kehalalan sepanjang rantai pasok, termasuk aspek logistik, adalah faktor pendorong utama. Kehadiran fasilitas logistik halal yang berkualitas, seperti gudang segregasi halal-non halal, penyedia transportasi tersertifikasi, sistem jaminan produk halal (SJPH), dan keberadaan tim halal khusus dan manajer halal tersertifikasi, adalah faktor penggerak utama. Faktor penahan utama adalah persepsi bahwa layanan logistik halal "belum dibutuhkan" untuk seluruh lini produk, kurangnya pemahaman tentang manfaat logistik halal, dan pertimbangan ekonomis. Secara teoretis, penelitian ini memperluas penggunaan model Push–Pull–Mooring (PPM) dalam konteks logistik halal dengan mengintegrasikan Theory of Planned Behavior (TPB) dan dimensi religiusitas. Penelitian ini juga menempatkan regulasi pemerintah sebagai faktor pendorong utama dan religiusitas sebagai faktor yang berinteraksi dengan kedua dimensi tersebut. Secara praktis, hasil penelitian bermanfaat bagi pemerintah dan pelaku industri saat mereka membuat rencana untuk memperkuat ekosistem logistik halal yang berkelanjutan.
Determinants of Freight Forwarder Selection: A Decision-Making Model in Less-than-Container-Load (LCL) Shipping Novita Widyaningrum; Edi Abdurachman; Juliater Simarmata; Tri Cahyadi; Rully Indrawan; Budi Mantoro; Christine Widilestari
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (March - A
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.772

Abstract

Previous studies in logistics and freight transportation have largely focused on service quality, customer satisfaction, or operational efficiency, but limited attention has been given to understanding how key service attributes influence customers’ behavioral intentions and final decisions in selecting freight forwarding services, particularly in the context of LCL shipping. This indicates a research gap in the existing literature on freight forwarding service selection. This study aims to develop a decision-making model for selecting freight forwarding services in Less-than-Container-Load (LCL) shipping by examining the influence of delivery time, price, and brand image on customers’ intention to use and decision to use freight forwarding services. A quantitative research approach was employed with data collected from 200 exporters and SMEs in Semarang, Surabaya, and Jakarta that utilize LCL shipping services. The data were analyzed using Structural Equation Modeling (SEM). The results indicate that delivery time, price, and brand image have significant positive effects on both intention to use and decision to use freight forwarding services. Among the independent variables, brand image shows the strongest influence on intention to use, while delivery time has the strongest impact on decision to use. Furthermore, intention to use significantly mediates the relationships between delivery time, price, brand image, and the decision to use freight forwarding services. This study contributes to the logistics and supply chain management literature by providing an integrated decision-making model for freight forwarding service selection in LCL shipping and offering practical insights for logistics providers to improve service strategies that enhance customer intention and decision to use their services.
Design and Feasibility Evaluation of a Web-Based Container Damage Reporting Information System for Container Terminal Operations Kencana Verawati; Mohd Faizal Sulaiman; Rully Indrawan; Euis Saribanon; Siti Maemunah; Arsad Rifki Adhawi Fareza
Intechno Journal : Information Technology Journal Vol. 8 No. 1 (2026): July
Publisher : Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/intechnojournal.2026v8i1.2900

Abstract

Purpose: This research designs and evaluates a web-based information system for Container Damage Report (CDR) management in container terminal operations. The study emphasizes applied computing, browser-based access, cloud data storage, and human-centered operational usability. The previous CDR process relied on paper forms, verbal confirmation, and separate photo files, resulting in slow retrieval, inconsistent documentation, and limited traceability. Methods: The research applied the 4D development model consisting of define, design, develop, and disseminate stages. The define stage identified operational problems, user roles, data needs, and reporting constraints through field observation, interviews, workflow review, and document analysis. The design stage formulated the reporting flow, required fields, database structure, interface layout, and access mechanism. The development stage implemented a no-code cloud prototype by integrating Tally for online input, Google Sheets for centralized records, and Google Sites as a web portal. The dissemination stage involved a limited introduction and user-acceptance testing. Results: The prototype supports structured online input, photo evidence upload, timestamped records, centralized cloud storage, browser-based retrieval, and monitoring of report status. User validation yielded scores of 76%, 94%, and 84%, with an average of 84.67%, indicating that the prototype is feasible for initial operational use. Novelty: The study contributes a lightweight applied computing model for container damage reporting. It shows how no-code cloud tools can support an affordable transitional architecture before integration with enterprise terminal operating systems.
Mitigating the Gridlock: A Hybrid VISSIM-Based Evaluation of Traffic Engineering and Demand Management Strategies for Urban Superblocks Adie Kuntara; Abdullah Ade Suryobuwono; Rully Indrawan; Olfebri; Aswanti Setyawati
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1715

Abstract

Urban superblocks integrating mixed-use developments generate substantial traffic volumes that threaten to overwhelm existing arterial networks in rapidly urbanizing cities. This study evaluates the operational traffic impacts of the Pakuwon superblock development in Bekasi, Indonesia, using PTV VISSIM microsimulation calibrated against Indonesian Road Capacity Guidelines (PKJI 2023). The research employs a hybrid methodology combining traffic engineering interventions with transportation demand management (TDM) strategies following the Avoid-Shift-Improve (ASI) framework. Baseline simulations reveal catastrophic network failure without mitigation, with volume-to-capacity (V/C) ratios reaching 1.81 and Level of Service (LOS) F on critical arterial segments. The study tested four alternative scenarios, with Alternative 3 (flyover construction combined with comprehensive TDM measures achieving 10% private vehicle reduction) demonstrating optimal performance. Post-mitigation simulations show V/C ratios reduced to 0.69 (average 47% improvement), speeds increased by 36%, and LOS improved to C-D across all segments. Findings demonstrate that integrating physical infrastructure improvements with binding demand management policies is essential for sustainable urban development in congested Asian cities. The research contributes a replicable methodological framework for traffic impact assessment that transcends conventional geometric-only approaches.
Institutional Decoupling in Archipelagic Logistics: Why Global Standards Do Not Strengthen Digital Policy Effectiveness in Indonesia Ibnu Romadhona; Rully Indrawan; Euis Saribanon; Siti Maemunah
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 3 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i3.333

Abstract

Background: As an archipelagic nation, Indonesia faces complex logistics challenges, including limited connectivity, infrastructure disparities, and high inter regional distribution costs. In response, the government and industry stakeholders have adopted various global best practices in digital logistics transformation, yet their implementation often fails to produce the expected outcomes. Objective: This study analyses the effect of National Logistics Ecosystem (NLE) policy implementation on logistics service performance, with digitalization, digital ecosystem maturity, and openness to global best practices as moderating variables, and explains why openness to global best practices does not strengthen that effect. Methods: The study employed a mixed-methods approach with an explanatory sequential design. Quantitative data from 388 respondents were analyzed using SmartPLS 4 and NVivo 14. Results: NLE policy implementation positively and significantly affects logistics service performance, and this effect is strengthened by digitalization and digital ecosystem maturity. In contrast, openness to global best practices neither moderates the relationship nor exerts a significant direct effect on performance. Qualitative analysis attributes this dual null result to Institutional Decoupling, whereby international standards are formally adopted without operational internalization, driven by inter agency sectoral fragmentation and pronounced infrastructure disparities between western and eastern Indonesia, and compounded by uneven digital literacy and conservative organizational cultures. Conclusion: These findings indicate that, absent foundational domestic harmonization, international standards remain ceremonial and lose operational relevance. A sequenced, domestic first approach is therefore required, one that couples regulatory measures to dismantle sectoral silos with investment in digital literacy and human resource capacity.
The Influence of Service Quality, Information and Timeliness on Customer Satisfaction For Users of The Expedition PT. XYZ South Jakarta 2024 Sonya Sidjabat; Rully Indrawan; Natasya De La Rosa; Nurhaliza Nurhaliza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6399

Abstract

This study aims to improve our understanding of the factors affecting customer satisfaction with the PT. XYZ expedition service. Many people prefer to shop online rather than offline. This study is a quantitative descriptive study conducted by collecting data through questionnaires distributed to PT. XYZ service users. The analysis used is SEM-PLS (Structural Equation Model - Partial Least Squares). With a total of 110 respondents with criteria having used PT. XYZ for the last 6 months and domiciled in South Jakarta, taking a pure sample to collect data through a questionnaire using a Likert scale of 1-5. The results of this article are: 1) Service quality affects customer satisfaction; 2) Information affects customer satisfaction; 3) Timing affects customer satisfaction. In this study, the satisfaction rate of PT. XYZ customers in South Jakarta was 63.3%; the remaining 36.7% was due to other variables not discussed in this study.
Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Ika Utami Yulihapsari; Rully Indrawan; Juliater Simarmata; Munawaroh Zainal
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.
Co-Authors Aang Gunawan Aang Gunawan, Aang Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Adie Kuntara Agusinta, Lira Alfian Michiels Alinda Shintami Almujab, Saiful Andhi Sukma Angky Tania Riyanti Anthony Arif Priadi Antoni Tampubolon, Antoni Apriliana, Titik Susilowati Arsad Rifki Adhawi Fareza Artfan, Erfin Khidayat Asep Suparman Astrid, Fauziyah Aswanti Setyawati Aswanti Setyawati Setyawati Azam, Fadil Budi Mantoro Christine Widilestari Dedi Ardian Susanto Dedi Ardian Susanto Destya Rahmayanti Dian Artanti Arubusman Dinar Dewi Kania Dinar Dewi Kania Djamal Subastian Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Eduard Alfian Syamsya Sijabat Eduard Alfian Syamsya Sijabat Eduard Alfian Syamsya Sijabat Eka Firmansyah Erfin Khidayat Artfan Erna S. Widodo Erna S. Widodo Euis Saribanon, Euis Fachrial, Peppy Felya Salsabilla Nadiansyah Francis Tantri Francis Tantri, Francis Galih Prananda Ginting, Purnomo Ramadhani Handayani, Sri Haris Haris, Haris Hendalillah, Della I Made Suraharta Ibnu Romadhona Ika Utami Yulihapsari Juliater Simamarta Juliater Simarmata Juliater Simarmata Kania, Enung Sri Kencana Verawati Mohd Faizal Sulaiman Mudjiardjo Mudjiardjo Mudjiardjo, Mudjiardjo Muhammad Iqbal Firdaus Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Muhammad Thamrin Muhammad Thamrin Muhammad Thamrin Munawaroh Zainal Natasya De La Rosa Nofrisel, Nofrisel Novita Widyaningrum Nur Prasetyo Nurhaliza Nurhaliza Olfebri Prasadja Ricardianto, Prasadja Pribadi, Punkky Januar R. Poppy Yaniawati Rahayu Kariadinata Rahmayanti, Destya Reza Aditya Digambiro Rio Batista RR. Ella Evrita Hestiandari Sandriana Marina Saputro, Soemino Eko Sarinah Sihombing Setyawati, Aswanti Setyawati Siti Maemunah Siti Maimunah Soekirman, Atong Sonya Sidjabat Sri Rahardjo Sri Rahardjo Stanley P Dewanto SUGIYANTO Sugiyanto Sukardimand, Tjuk Suraharta, I Made Suryobuwono, Abdullah Ade Taufik Akbar Tjuk Sukardimand Tri Cahyadi Widodo Widodo Widwan Dwipa Putra, Kadek Yosi Pahala Yosiyanto, Robi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh Zaroni Zaroni Zulfa Fitri Ikatrinasari