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All Journal OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Charity : Jurnal Pengabdian Masyarakat International Journal of Social Service and Research Jurnal Ilmu Multidisplin Equivalent: Jurnal Ilmiah Sosial Teknik Ranah Research : Journal of Multidisciplinary Research and Development JER Intechno Journal : Information Technology Journal Jurnal Siber Transportasi dan Logistik Greenation International Journal of Law and Social Sciences
Rully Indrawan
Institut Transportasi Dan Logistik Trisakti
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The Role of E-Service Quality and Price Perception: Key to Increasing Loyalty through Consumer Satisfaction Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 2 (2025): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i2.3941

Abstract

Purpose: This study aims to analyse the effect of E-Service Quality and Price Perception on consumer loyalty, with consumer satisfaction as a mediating variable. Methodology/Approach: In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. The sampling process used the Roscoe technique and the probability sampling method. This survey was used to test the validity and reliability of the instrument and to test the hypothesis to identify the direct and indirect effects between research variables. The study indicates that e-service quality directly affects customer satisfaction and loyalty. Results/Findings: Price perception plays an important role in shaping customer satisfaction and loyalty, where customers who consider prices fair and in line with the value, they receive are likely to feel higher Satisfaction and stronger loyalty. Satisfaction, in turn, acts as a mediator, increasing the positive impact of e-service quality and price perception on loyalty.Conclusions: E-service quality and price perception significantly influence customer satisfaction and loyalty, with satisfaction acting as a mediator in strengthening these relationships. Businesses must enhance service reliability, responsiveness, and user-friendliness while ensuring competitive and transparent pricing to improve customer retention. Implementing data-driven strategies, proactive communication, and technological innovations will further sustain long-term customer satisfaction and loyalty.Limitations: The study only focuses on the logistics sector (J&T and JNE), so the results may not apply to other industries.Contribution: Highlights the relevance of the Expectancy Disconfirmation Theory (EDT) in digital services.
Biaya Distribusi Logistik dan Volume Penjualan pada Perusahaan Perkebunan Crude Palm Oil di Indonesia Apriliana, Titik Susilowati; Nofrisel, Nofrisel; Abidin, Zaenal; Indrawan, Rully; Soekirman, Atong
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1112

Abstract

 The study aims to find out the contribution of distribution costs using Franko system and Cost Insurance Freight to sales volume mediated by the selling price in PT Minamas Plantations. Some of the problems in the research were the low level of efficiency to produce product volumes including Crude Palm Oil and the delay in loading or unloading using Cost Insurance Freight (CIF) distribution system resulted in demurrage costs. The statistical method used to test the hypothesis was Partial Least Square with Smart PLS-3 program. The sample was taken from 31 months data of distribution costs using Franko system and Cost Insurance Freight. The conclusion of the research is the Crude Palm Oil selling price is able to mediate the distribution costs using Franko system and CIF of its sales volume in PT Minamas Plantations. The key finding, based on the statistical results, shows that the biggest influence is the distribution cost variable based on Cost Insurance Freight system.
Efektivitas Teknik Evaluasi Pembelajaran Menggunakan Aplikasi QR Code Terhadap Kemampuan Berpikir Kreatif Matematis Dan Kemandirian Belajar Siswa Astrid, Fauziyah; Indrawan, Rully; Kariadinata, Rahayu
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 9 No. 1 (2019): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/pjme.v9i1.2705

Abstract

Pemanfaatan informasi teknologi khususnya QR code dalam pendidikan masih kurang. Oleh karena itu peneliti ingin menggunakan QR Code sebagai tekik evaluasi pada pelajaran matematika. Selama ini teknik evaluasi yang digunakan guru adalah teknik evaluasi biasa, sementara itu siswa tampak berharap lebih banyak bantuan dari teman sebayanya dalam mengerjakan soal – soal matematika, dikarenakan juga siswa kurang kreatif dan kurang mandiri dalam mengerjakan soal – soal matematika. Dalam penelitian ini peneliti menggunakan QR Code sebagai teknik evaluasi pada materi program linear. Pernyataan masalah adalah apakah siswa yang teknik evaluasinya menggunakan aplikasi QR Code kemampuan kreatif dan kemandiriannya lebih baik daripada siswa yang teknik evaluasinya tidak menggunakan aplikasi QR Code. Jumlah siswa dikelas X jurusan Adminstrasi Perkantoran di SMK Indonesia Raya Bandung tahun pelajaran 2018/2019 adalah 34 siswa kelas eksperimen dan 34 siswa kelas control. Berdasarkan hasil penelitian dapat disimpulkan bahwa siswa yang teknik evaluasi menggunakan aplikasi QR code kemampuan berpikir kreatif dan kemandiriannya lebih baik daripada siswa yang menggunakan teknik evaluasi biasa.
Pengaruh Model Pembelajaran Reciprocal Teaching Terhadap Kemampuan Komunikasi Matematis Siswa MTS Ditinjau Dari Keaktifan Siswa Berorganisasi (OSIS) Hendalillah, Della; Indrawan, Rully; Dewanto, Stanley P
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 9 No. 1 (2019): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/pjme.v9i1.2706

Abstract

Penelitian ini bertujuan untuk mengetahui model pembelajaran Reciprocal Teaching terhadap kemampuan komunikasi matematis dan motivasi belajar dalam pembelajaran matematika siswa ditinjau dari keaktifan siswa berorganisasi (OSIS). Penelitian ini menggunakan metode campuran (Mix Method) dengan tipe Embedded Design. Desain penelitian yang digunakan adalah desain nonequivalent control group design. Populasi dalam penelitian ini adalah seluruh siswa MTs Plus Darul Hufadz Jatinangor, sedangkan sampelnya adalah kelas VIII-C dan VIII-D. Masalah yang diteliti yaitu kemampuan komunikasi matematis siswa dan motivasi belajar terhadap pembelajaran matematika dengan model pembelajaran Reciprocal Teaching ditinjau dari keaktifan siswa berorganisasi (OSIS). Berdasarkan analisis data hasil penelitian menunjukan bahwa Hasil penelitian ini menunjukkan bahwa pencapaian kemampuan komunikasi matematis dan motivasi belajar siswa yang memperoleh model Reciprocal Teaching lebih baik daripada siswa yang memperoleh pembelajaran model konvensional. Kemampuan komunikasi matematis dan motivasi belajar siswa dengan penerapan model Reciprocal Teaching pada siswa aktif berorganisasi (OSIS) lebih baik daripada siswa yang tidak aktif berorganisasi (OSIS). Terdapat hubungan antara kemampuan komunikasi matematis dan motivasi belajar dengan penerapan model Reciprocal Teaching pada siswa yang aktif berorganisasi (OSIS).
Peningkatan Kemampuan Pemecahan Masalah Matematis Siswa Melalui Pendekatan Pembelajaran Berbasis Masalah Dengan Geogebra Kania, Enung Sri; Yaniawati, Poppy; Firmansyah, Eka; Indrawan, Rully
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 10 No. 2 (2020): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk meningkatkan pemecahan masalah matematis siswa kelas IX-H SMP Negeri 1 Paseh Sumedang melalui penerapan pendekatan Pembelajaran Berbasis Masalah (PBM) dengan Geogebra pada materi kekongruenan dan kesebangunan. Penelitian ini adalah penelitian tindakan kelas yang terdiri dari empat siklus. Subjek penelitian ini adalah siswa kelas IX-H SMP Negeri 1 Paseh Sumedang tahun ajaran 2019/2020 yang berjumlah 32 orang. Teknik pengumpulan data meliputi wawancara, observasi, tes kemampuan pemecahan masalah matematis, dan dokumentasi. Data yang terkumpul kemudian diolah dengan analisis deskriptif. Hasil penelitian tentang penerapan pendekatan PBM dengan Geogebra adalah sebagai berikut : persentase ketuntasan kemampuan pemecahan masalah matematika siswa pada siklus I berada pada kriteria cukup, pada siklus kedua mengalami penurunan dengan kriteria cukup, pada siklus ketiga juga hasilnya menurun, dan pada siklus keempat mengalami peningkatan dengan kriteria tinggi. Hasil penelitian, menunjukkan bahwa penerapan pendekatan PBM dengan Geogebra dapat meningkatkan kemampuan pemecahan masalah matematika siswa kelas IX-H SMP Negeri 1 Paseh Sumedang pada tahun ajaran 2019/2020
The Effect of Volume of Goods and Accuracy of Delivery of Goods on Customer Satisfaction Through the Cost Efficiency of Shipping Goods at Shipping Service Companies in Jakarta Dwi Yulika; Lira Agusinta; Rully Indrawan; Edhie Budi Setiawan
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 2 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i2.7583

Abstract

Planning the delivery and distribution of goods from upstream to downstream cannot be separated from several problems related to shipping costs. It is true that, considering the size of the volume of shipping goods, the question arises about how shipping costs depend on this variable. The relationship between the size of the volume of shipping goods and shipping costs is not an easy one. In particular, the influence of costs depending on vehicle capacity constraints is distinguished. On the other hand, the variable of delivery accuracy also greatly influences delivery costs, in the case of some goods that require special handling, this is very much taken into consideration. From these considerations, the author decided to highlight several factors that influence shipping costs, namely the volume, weight of goods and delivery accuracy, which will later influence customer satisfaction, which is carried out through expedition services, forwarders or shipping lines. The results confirm our hypothesis that transportation has the advantage to provide better services for customers in terms of shipping costs by considering aspects of volume and delivery accuracy. Although when evaluating the accuracy of goods delivery, some customers do not pay much attention to this when the production goods they send are general goods, they need to take into account the possible risks that arise when the production goods they send rot quickly or are dangerous goods, because this is important for accuracy of delivery.
Peran Loyalitas dalam Mempengaruhi Preferensi Penumpang: Dampak Inovasi Produk, Kualitas Layanan, dan Kepuasan pada Transportasi Darat Sugiyanto; Indrawan, Rully; Tantri, Francis; Suraharta, I Made
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5831

Abstract

Penelitian ini mengkaji peran loyalitas dalam mempengaruhi preferensi penumpang terhadap layanan transportasi darat, khususnya bus AKAP. Fokus utama penelitian ini adalah untuk memahami dampak inovasi produk, kualitas layanan, dan kepuasan penumpang terhadap preferensi dan loyalitas penumpang. Data diperoleh melalui survei kuantitatif yang melibatkan responden di beberapa kota besar di Pulau Jawa serta wawancara mendalam dengan pihak terkait di perusahaan transportasi bus. Dengan 378 responden penumpang AKAP, selain itu informan dalam penelitian ini terdiri dari supervisor dan koordinator di perusahaan transportasi darat, yang memiliki keahlian dalam inovasi produk, kualitas layanan, dan kebijakan transportasi. Mereka berasal dari PO Harapan Jaya Grogol, PO Gunung Harta Pasar Rebo, PO Agramas Wilayah Jakarta Timur dan Wonogiri, PO Sinar Jaya, dan PO Rosalia, masing-masing diwakili oleh 5 orang informan. Hasil analisis regresi menunjukkan bahwa inovasi produk berpengaruh signifikan terhadap preferensi penumpang, sementara kualitas layanan tidak berpengaruh signifikan. Kepuasan penumpang dan loyalitas penumpang terbukti memiliki pengaruh signifikan terhadap preferensi penumpang. Implementasi kebijakan transportasi darat, meskipun memiliki pengaruh langsung negatif, memperkuat pengaruh inovasi produk terhadap preferensi penumpang. Penelitian ini juga menyoroti pentingnya strategi inovasi produk dalam meningkatkan loyalitas penumpang dan preferensi terhadap layanan bus AKAP. Temuan ini memberikan kontribusi dalam merumuskan strategi bagi perusahaan transportasi untuk meningkatkan kepuasan dan daya saing di pasar yang kompetitif. Penelitian ini diharapkan dapat memberi rekomendasi bagi pengelola transportasi darat dan pembuat kebijakan untuk memperbaiki kualitas layanan dan mendukung inovasi produk dalam industri transportasi darat.
Analysis of Cargo Handling Procedures Implementation to Minimize Cargo Shrinkage on SC Majestic LXII Vessel Artfan, Erfin Khidayat; Thamrin, Muhammad; Indrawan, Rully; Setyawati, Aswanti Setyawati
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6413

Abstract

In distributing fuel oil in Indonesia, of course it requires a large mode of transportation that can distribute fuel oil in large quantities. One of these modes of transportation is sea transportation. Tankers are made to be able to carry liquid cargo which has sensitive properties and requires special treatment. Starting from loading, holding, loading on the ship, handling cargo on board and when unloading. The fact that researchers discovered on the SC Majestic XLII ship was that after unloading at Daesan port, Korea on January 21 2022, there was a Cargo Loss on the Naphtha cargo. The results of the load calculation after unloading are different from the calculation results after loading. Where the calculation results after the ship was unloaded, the land figure was 82,246,807 Barrels, while the calculation results at the loading port according to the Bill of Lading (a document that states the quantity of tanker cargo intended for the recipient party) was 82,400,783 barrels, the ship experienced a Cargo Loss the R4 figure (the difference in cargo from the reject port tank to the arrival port tank) is 153,976 barrels or 0.186%. This research is qualitative research with a descriptive approach. It is hoped that the research results can be compiled become a reference for the development of knowledge regarding the application of loading and unloading procedures to reduce cargo shrinkage.
Effectiveness and Efficiency of Periodic Motor Vehicle Testing Through the Quality of Public Services on the Satisfaction of Service Users Pribadi, Punkky Januar; Indrawan, Rully; Gunawan, Aang
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5623

Abstract

This study aims to analyze the effectiveness and efficiency of periodic motor vehicle testing through the quality of public services and its impact on user satisfaction at the Cilincing Motor Vehicle Testing Unit (UPPKB). A quantitative survey design was employed, involving 95 service users selected through purposive sampling. Data were collected using a questionnaire measuring service quality (tangibles, reliability, responsiveness, assurance, and empathy), effectiveness, efficiency, and user satisfaction. Multiple linear regression analysis was used to examine the relationships between variables. The findings indicate that public service quality significantly influences user satisfaction, with responsiveness and assurance as the dominant factors. Effectiveness is reflected in the accuracy of testing procedures and results, while efficiency is evident in optimizing time and cost. However, challenges such as long queues and inadequate supporting facilities need improvement. This study recommends enhancing infrastructure, training staff, and implementing digital systems to improve service quality and user satisfaction at UPPKB Cilincing. The study results show that effectiveness and efficiency positively and significantly impact service quality and user satisfaction. Effectiveness, which is reflected in the smoothness, timeliness, and minimal obstacles in the testing process, has been proven to increase satisfaction and service quality. Similarly, efficiency through optimal resource management can accelerate services, reduce waiting times, and strengthen the public's positive perception of the quality of public services
Pengaruh Motivasi dan Kompetensi Melalui Disiplin Kerja terhadap Kinerja Pegawai Pada Kementerian Perhubungan Direktorat Perkapalan dan Kepelautan, Direktorat Jenderal Perhubungan Laut Dedi Ardian Susanto; Muhammad Thamrin; Rully Indrawan; Eduard Alfian Syamsya Sijabat; Erna S. Widodo; Abdullah Ade Suryobuwono
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6521

Abstract

Penelitian ini membahas mengenai kinerja pegawai dan faktor-faktor yang mempengaruhinya. Kinerjayang baik merupakan hal yang penting dalam keberlangsungan suatu organisasi, dimana kinerja juga didukung dengan motivasi, kompetensi dan disiplin kerja. Pada penelitian ini faktor-faktor motivasi, kompetensi dan disiplin kerja memiliki hubungan yang positif dan signifikan terhadap kinerja. Hal ini menjadi salah satu yang harus dikembangkan oleh suatu organisasi dimana suatu organisasi harus memberikan motivasi terhadap para pegawai, selain itu pentingnya pemilihan pegawai sesuai dengan bidangnya masing-masing dan yang terakhir, disiplin kerja pegawai harus ditingkatkan dengan peraturan yang dimiliki oleh organisasi.
Co-Authors Aang Gunawan Aang Gunawan, Aang Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Adie Kuntara Agusinta, Lira Alfian Michiels Alinda Shintami Almujab, Saiful Andhi Sukma Angky Tania Riyanti Anthony Arif Priadi Antoni Tampubolon, Antoni Apriliana, Titik Susilowati Arsad Rifki Adhawi Fareza Artfan, Erfin Khidayat Asep Suparman Astrid, Fauziyah Aswanti Setyawati Aswanti Setyawati Setyawati Azam, Fadil Budi Mantoro Christine Widilestari Dedi Ardian Susanto Dedi Ardian Susanto Destya Rahmayanti Dian Artanti Arubusman Dinar Dewi Kania Dinar Dewi Kania Djamal Subastian Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Eduard Alfian Syamsya Sijabat Eduard Alfian Syamsya Sijabat Eduard Alfian Syamsya Sijabat Eka Firmansyah Erfin Khidayat Artfan Erna S. Widodo Erna S. Widodo Euis Saribanon, Euis Fachrial, Peppy Felya Salsabilla Nadiansyah Francis Tantri Francis Tantri, Francis Galih Prananda Ginting, Purnomo Ramadhani Handayani, Sri Haris Haris, Haris Hendalillah, Della I Made Suraharta Ibnu Romadhona Ika Utami Yulihapsari Juliater Simamarta Juliater Simarmata Juliater Simarmata Kania, Enung Sri Kencana Verawati Mohd Faizal Sulaiman Mudjiardjo Mudjiardjo Mudjiardjo, Mudjiardjo Muhammad Iqbal Firdaus Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Muhammad Thamrin Muhammad Thamrin Muhammad Thamrin Munawaroh Zainal Natasya De La Rosa Nofrisel, Nofrisel Novita Widyaningrum Nur Prasetyo Nurhaliza Nurhaliza Olfebri Prasadja Ricardianto, Prasadja Pribadi, Punkky Januar R. Poppy Yaniawati Rahayu Kariadinata Rahmayanti, Destya Reza Aditya Digambiro Rio Batista RR. Ella Evrita Hestiandari Sandriana Marina Saputro, Soemino Eko Sarinah Sihombing Setyawati, Aswanti Setyawati Siti Maemunah Siti Maimunah Soekirman, Atong Sonya Sidjabat Sri Rahardjo Sri Rahardjo Stanley P Dewanto SUGIYANTO Sugiyanto Sukardimand, Tjuk Suraharta, I Made Suryobuwono, Abdullah Ade Taufik Akbar Tjuk Sukardimand Tri Cahyadi Widodo Widodo Widwan Dwipa Putra, Kadek Yosi Pahala Yosiyanto, Robi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh Zaroni Zaroni Zulfa Fitri Ikatrinasari