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All Journal Krisna: Kumpulan Riset Akuntansi MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) Pendas : Jurnah Ilmiah Pendidikan Dasar Journal EVALUASI Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan International Journal of Social Science and Business JOURNAL OF SCIENCE AND SOCIAL RESEARCH ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Ilmiah Administrasi Bisnis dan Inovasi JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Ekonomi Manajemen Sistem Informasi Performance : Jurnal Bisnis dan Akuntansi Belantika Pendidikan Jurnal Scientia Journal of Management - Small and Medium Enterprises (SME's) Journal of Applied Management and Accounting Science (JAMAS) Journal of Economics and Business UBS Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Journal of Research in Social Science and Humanities Jurnal Manajemen dan Profesional Indonesian Journal of Multidisciplinary Science Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Disruptive Learning Innovation (JODLI) Jurnal Locus Penelitian dan Pengabdian Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis Journal of Applied Management Studies Journal of Trends Economics and Accounting Research Jurnal Bisnis dan Kewirausahaan Edukasia: Jurnal Pendidikan dan Pembelajaran Bursa : Jurnal Ekonomi dan Bisnis Publicness: Journal of Public Administration Studies Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Jurnal Pendidikan Indonesia (Japendi) Jurnal Ekonomi, Teknologi dan Bisnis Journal of Business on Hospitality and Tourism Ranah Research : Journal of Multidisciplinary Research and Development JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Riwayat: Educational Journal of History and Humanities Journal of Accounting Law Communication and Technology Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Ilmiah Riset Aplikasi Manajemen Journal of Business Inflation Management and Accounting
Theresia Pradiani
Institut Teknologi Dan Bisnis Asia Malang
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Journal : Journal of Applied Management Studies

 1 
PENGARUH KUALITAS PROGRAM, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN PESERTA PELATIHAN PADA LEMBAGA PELATIHAN SALIM EXCELLENCE CENTER (SEC) Tino Agus Salim; Theresia Pradiani; Fathorrahman
Journal of Applied Management Studies Vol. 3 No. 1 (2021): Journal of Applied Management Studies (JAMMS)
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (547.363 KB) | DOI: 10.51713/jamms.v3i1.43

Abstract

Business competition is now a global phenomenon that occurs in the world and in Indonesia. Various regional, national, international companies were established to make economic changes in the country move so fast in this case start-ups. Based on data from the Ministry of Communication and Information of the Republic of Indonesia, in 2019 there were 2,193 start-ups in Indonesia, which grew significantly. Training providers are very important because many companies need to increase the capacity of their staff. Training providers are able to have a direct impact on company needs faster than formal education. Companies tend to choose training providers to train their staff with training programs that fit their needs. This study aims to determine 1) the effect of program quality on training participants' satisfaction; 2) The influence of service quality on the satisfaction of training participants; 3) The effect of price (training costs) on the satisfaction of training participants at the Salim Excellence Center (SEC) Training Provider. This type of research is a quantitative approach. The number of samples in this study were 70 respondents who were training participants at the Training Provider Salim Excellence Center (SEC) according to Slovin's calculations using the Non Probability Sampling technique with Purposive Sampling. This study uses multiple linear regression. The results of this study indicate: 1) The quality of the program has a significant effect on the satisfaction of the training participants; 2) Service quality has a significant effect on training participants' satisfaction; 3) Price (training costs) has no significant effect on the satisfaction of training participants at the Salim Excellence Center (SEC) Training Provider.
Co-Authors ., Fathorrahman Abdul Gani Adi Saputra Agus Alamsyah Agus Rahman Agus Rahman Agus Rahman Alamsyah Agustina K, Tin Agustina, Tin Akbar, Ardiansyah Akbar, Fandi Amrulloh, Imron Andre Martinus Andreas Setiawan Angga Sambora Anton ARDIANSYAH ARDIANSYAH Ardiyanto, Laurentius Dian Arianto, Hangga Aripuddin, Aripuddin Ayuningtyas, Oktarifany Citra Aziz Kusumawan, Sholihatta Budi Mardjuki Budiyanto, Didik BUKHORI, MOHAMMAD Candra Adi Wijaya Christea Frisdiantara Christina Natalia Putri Subroto Daniel, Desmon Dany Moenindyah Handarini, Dany Moenindyah Darmawan*, Herry Dedi Damhudi DIESKA DAMARA Diputra, Andi Dony Buntoro DWI CITRA WAHYU NINGTYAS Ebta Taurusia effendi, Achmad Enge Christina Farida Farida Fathorrahman Fathorrahman Fathorrahman Fathorrahman, Fathorrahman Fatmawaty Fransiska Br Munte Fatmawaty Fransiska Br Munte Fatthorahman, Fatthorahman Fatthorrahman, Fatthorrahman Faturohman Faturrahman Fedriani, Vinsca Fhery Catur Wibowo Fitria, Lailatul Fransiska Br Munte, Fatmawaty Furwanti, Duwi Hanif, Rifki Hanjaya, Happy Haryono, Silvia Arista Hasan, Djubaidillah Ike Kusdyah Rachmawati Ike Rachmawati Ikrom, Moechammad Fadhli Dzil Indry Mey Purwani Intan Christiara Iskandar, Nicoulas Iswanto Iswanto Jumadiono, Dhodik Justita Dura Kelvin Liennt Kevin Khoe Khoe, Kevin Kosim Sutiono Kristianto, Andreas Kukuh Kustiari, Ninik Kusumawati, Yun Lidia Lamhisa Simatupang Lini Wijaya Sinarli Lolo, Damaris Maharanto, Benedictus Febriadi Mahmud, Ervan Ali Maky, Zainuddin Ahmad Mardiana Andarwati Mardjuki, Budi Martugi, Prime Maskan, Moh. Masruhin, Ahmad Matu, Ivanry Melati, Ni Luh Putu Kurniayu Moc Buchori MOCH. BUCHORI Moh Maskan Mohammad Maskan Mohammad Maskan, Mohammad Momou, Desrianto Muhammad Shoffin Dwiono Muktar, Irvan Afandi Mulyana, Suci Muzwati, Hani Nadeak, Hotta Parulian Nanang Saady Nawansyah, Fitria Afif Ni Luh Putu Kurniayu Melati Ni Made Ayu Natih Widhiarini Nico Chrisyana Nur Barliani Santorini Pangesa, Magda Pangestu, Dimas Parapat, Aghata Chrisye Philips Pangestu Praptiningsih, Eko Prasetyo, Reynaldy Purnomo Johan, Jimmy Puspitaningtyas, Maria Vianney Wahyu Puti, Hadrian Priangga Rahman A, Agus Rahman Alamsyah, Agus Rahman, Agus Ramadhani, Dony Ahmad Ratu, Agnes Monica Ratu, Raymond Rifa’I, Ahmad Rimba, Anna Risca Trisnawati RR. Ella Evrita Hestiandari Ruspitasari , Widi Dewi Ruspitasari, Widi Ruspitasari, Widi Dewi S, Putri Nadia Sabar Rismawati Sabathelia, Sabathelia Salman Alfarisi Sambhodo, Willy Sanjaya, Andreas Santo Santo Santorini, Nur Barliani Septianto, Yulius Setiani, Maria Magdalena Purwaningdyah Setiawan, Dwinanto Setya, Nutrika Setyawan, Nanda Shania Kwok, Catherine Sijabat, Jayasan Soesilo, Moelyono Sugeng Santoso Sulistiyo Sulistiyo Sultan S. Saade Supriyati, Caecilia Susetyawati, Indira Syamsiar, Benus Syamsuddin, Iwan Tao Putri Tarigan, Andrian F. A. Tarigan, Pebrianto Putra Telah, Nola Christiane Theresia Laiyan, Macaria Tino Agus Salim Tirto Hadi Triatmojo, Wisnu Triyan Febriandika, Triyan Wahyu Indriyani Wahyu Purnomo, Wahyu Widianingsih Widianingsih Widyana Widyana Wijaya, Daniel Yulius WINDRA, WINDRA Yanto, Yandri Yanuar Yanuar, Yanuar Yudo Kurniawan YUDO KURNIAWAN Yuniar Fitriyani Yunus Handoko Zonnete Bryllian Dheo