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All Journal Sosiohumaniora Trikonomika: Jurnal Ekonomi JSEH (Jurnal Sosial Ekonomi dan Humaniora) JURNAL KOLABORASI jurnal niara Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research The Indonesian Journal of Public Administration (IJPA) Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Gorontalo Accounting Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Majalah Ilmiah Bijak JURNAL LENTERA BISNIS International Journal of Economics Development Research (IJEDR) Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management - Small and Medium Enterprises (SME's) Jurnal Cahaya Mandalika Indonesian Community Journal PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat Journal of Law, Poliitic and Humanities Neo Journal of economy and social humanities Lead Journal of Economy and Administration Eduvest - Journal of Universal Studies JURNAL ABDIMAS PLJ Abdimas Mandalika Journal of Educational Technology and Learning Creativity Jurnal Lentera ICT
Agung Edi Rustanto
Universitas Esa Unggul
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Improving Transparency and Efficiency of Administrative and Organizational Governance Through Smart Digital Technology and Cloning Systems Aspizain, Caniago; Syamsurizal, Syamsurizal; Masria, Masria; Rustanto, Agung Edi; Khabibjonovna , Kushieva Nodira; Wen, Goh Khang
Journal of Educational Technology and Learning Creativity Vol. 3 No. 2 (2025): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jetlc.v3i2.2481

Abstract

Purpose of the study: This study aims to improve the transparency and efficiency of administrative and organizational governance in mosque management through the development of Smart Mosque Digital Technology (SMDT) and a cloning system, enhancing financial administration and operational processes. Methodology: The study employs a mixed-methods approach, including literature review, interviews, surveys, and observational data collection. The SMDT application was developed using the Waterfall model of the System Development Life Cycle (SDLC). User satisfaction was measured through a questionnaire based on the End-User Computing Satisfaction (EUCS) model and analyzed using descriptive statistics with a sample of direct users from Nurul Jihad Mosque in Jakarta. Main Findings: The implementation of SMDT significantly improved transparency, accuracy, and efficiency in financial and administrative governance. User satisfaction levels were categorized as "very satisfied" across all measured dimensions, with scores ranging from 50% to 76.5% in the highest satisfaction category. The system enhanced data management, financial reporting, governance transparency, and operational efficiency in mosque operations. Novelty/Originality of this study: This study presents a novel approach to mosque administration by introducing a fully integrated digital system that streamlines operational processes, improves transparency, and provides a replicable model that can be cloned across other mosques. The integration of digital technology into mosque governance represents a significant advancement in the field of religious organizational management, addressing the gap between traditional administration methods and contemporary digital transformation requirements.
Digital Transformation in Teacher Performance Assessment: Development and Implementation of E-PKG System for Enhancing Vocational Education Quality and Industry Alignment Waluyo, Surryanto Djoko; Rustanto, Agung Edi; Winanti, Yunea Kusuma; Onn, Choo Wou; Sufian, Muhammad; Mesina, James Ronald
Journal of Educational Technology and Learning Creativity Vol. 3 No. 2 (2025): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jetlc.v3i2.2490

Abstract

Purpose of the study: This study aims to develop and evaluate the Electronic Teacher Performance Assessment System (E-PKG) as a digital platform to transform teacher evaluation in vocational education from administrative compliance into strategic professional development to better align vocational graduate competencies with industry requirements. Methodology: This study employs a Research and Development (R&D) design through four stages: needs analysis via stakeholder consultation, prototype development using user-centered design, iterative field testing in vocational schools and industry partnerships, and refinement from empirical feedback. Data were collected from 34 respondents using questionnaires, structured observations, and interviews, and analyzed with descriptive statistics and thematic analysis. Main Findings: The E-PKG system reduced assessment completion time by 67%, eliminated data entry errors, and improved inter-rater reliability from 0.62 to 0.89. Real-time analytics supported evidence-based professional development planning. User satisfaction ranged from 3.88 to 4.26 (5-point scale), with highest scores for system stability and navigation ease, though challenges remained in interface clarity for non-technical users and indicator comprehension. Novelty/Originality of this study: This study introduces a comprehensive digital teacher assessment system specifically tailored to vocational education, directly linking evaluation results to industry competency frameworks. It advances knowledge by demonstrating how technology-mediated assessment can strategically connect quality improvement and workforce development in economically disadvantaged settings, while emphasizing the importance of pedagogical alignment, stakeholder inclusivity, and contextual adaptation.
Implementation of Library Accreditation within the Ministry of Health Jeni Helen Chronika S; Deddy Supriadi Bratakusuma; Agung Edi Rustanto; Harits Hijrah Wicaksana; Yahya Rachmana Hidayat
Eduvest - Journal of Universal Studies Vol. 5 No. 8 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i8.51071

Abstract

The purpose of this study is to examine the implementation of library accreditation policies and their impact on improving national literacy, with a special focus on health polytechnics within the Ministry of Health. Library accreditation policies play a strategic role in ensuring the quality of library services that can support the development of public literacy as part of efforts to achieve national development goals. By the National Library Standards Policy set by the National Library of the Republic of Indonesia, library accreditation is a means of assessing the adequacy of library management against these standards, which is expected to improve the quality and access of services. The study highlights the challenges faced by health polytechnic libraries in meeting accreditation standards, including limited budgets, limited human resources, and limited policy support. In addition, this study explores the impact of accreditation policies on service quality, user engagement, and the role of libraries in improving public literacy, especially in the health sector. A descriptive qualitative research approach was used to gain an in-depth understanding of the implementation of this policy. The results of this study indicate that although most health polytechnic libraries are accredited, there are still obstacles in optimizing services and achieving literacy standards. This study provides recommendations to strengthen the library accreditation system by considering more supportive policies and improving the quality and accessibility of library services as a trusted literacy center in the community, especially in the context of health education.
IMPLEMENTASI PROGRAM LAYANAN DUKUNGAN PSIKOSOSIAL (LDP) PASCABENCANA (STUDI PADA BADAN PENANGGULANGAN BENCANA DAERAH PROVINSI DAERAH KHUSUS IBUKOTA JAKARTA) Rangga Bima Setiawan; Harits Hijrah Wicaksana; Surryanto Djoko Waluyo; Agung Edi Rustanto
Jurnal Academia Praja Vol 9 No 1 (2026): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jap.v9i1.4027

Abstract

This study focuses on how post-disaster psychosocial support services provided by the regional disaster management agency in the Special Region of Jakarta Province are utilized. The extent to which this program has successfully helped the mental recovery of disaster-affected communities is the issue under study. The purpose of this study was to identify the methods for implementing the program, the obstacles encountered, and the program's impact on the beneficiary community. A qualitative descriptive approach was used in this study, with data collected through documentation, direct observation, and in-depth interviews. The results indicate that the psychosocial support service program has helped restore the community's emotional and social well-being, but challenges remain with cross-agency coordination, limited workforce, and program sustainability.
ANALISIS PENINGKATAN PELAYANAN PERCEPATAN PENGURUSAN PASPOR DALAM MENINGKATKAN PENERIMAAN NEGARA BUKAN PAJAK (PNBP) DI KANTOR IMIGRASI JAKARTA UTARA Elizabeth Pisciliaruntu; Agung Edi Rustanto; Harits Hijrah Wicaksana; Muhammad Cholifihani
Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Vol 13, No 1 (2026): Dinamika
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/dak.v13i1.23500

Abstract

Penelitian ini bertujuan untuk menganalisis peningkatan pelayanan percepatan pengurusan paspor dalam meningkatkan Penerimaan Negara Bukan Pajak (PNBP) di Kantor Imigrasi Kelas I TPI Jakarta Utara berdasarkan dimensi SERVQUAL, yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Kebaruan penelitian ini terletak pada analisis hubungan langsung antara kualitas layanan percepatan paspor dengan kontribusinya terhadap peningkatan PNBP, yang masih jarang dikaji dalam penelitian sebelumnya. Pendekatan penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi dokumentasi. Informan penelitian terdiri atas pejabat struktural, petugas pelayanan, dan masyarakat pengguna layanan percepatan paspor. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan dengan triangulasi untuk menjaga keabsahan data. Hasil penelitian menunjukkan bahwa layanan percepatan paspor telah memenuhi seluruh dimensi kualitas pelayanan, ditandai dengan fasilitas yang memadai, prosedur yang jelas, ketepatan waktu, responsivitas petugas, profesionalisme, serta sikap empatik kepada pemohon. Kondisi tersebut meningkatkan kepuasan dan kepercayaan masyarakat, mendorong penggunaan layanan percepatan paspor, serta berkontribusi langsung terhadap peningkatan PNBP di Kantor Imigrasi Kelas I TPI Jakarta Utara. Kata kunci: Pelayanan Publik, Pelayanan Percepatan Paspor, Kualitas Pelayanan, SERVQUAL, Penerimaan Negara Bukan Pajak (PNBP)
Implementation of Bureaucratic Simplification Policy in the Regional Government of Tangerang Regency Rizky Agustian Mubarok; Deddy S. Bratakusumah; Agung Edi Rustanto; Ahmad Hidayat Sutawidjaya
Neo Journal of economy and social humanities Vol 3 No 4 (2024): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v3i4.245

Abstract

Indonesian bureaucracy since the beginning of the reform era has shown little progress because there are still many arrogant bureaucrats who practice corruption, collusion, nepotism, and waste as well as many abuses of government authority and power for personal gain at all levels and systems of government. With the various dynamics that occur, several strategies are carried out by the government for bureaucratic reform by implementing a merit system policy, forming an ethics committee board and encouraging transparency in publication or open complaints against any violation of regulations to issuing bureaucratic reform regulations and institutional transformation. The bureaucratic reform policy in Indonesia is carried out through bureaucratic simplification by transferring administrative positions to functional positions and forming a new work system. This study uses a qualitative descriptive research approach, using data triangulation techniques involving the use of various data sources to examine the same phenomenon, including interview data, observations, and supporting documents. The results of this study indicate that the implementation of the bureaucratic simplification policy in the Tangerang Regency Government has provided quite significant changes and in a positive direction. The implementation of the bureaucratic simplification policy has changed the organizational structure of regional apparatus by eliminating one level of organizational structure. Overall, this study concludes that the simplification of bureaucracy in the Tangerang Regency Government has gone well in terms of administration. However, further evaluation and monitoring are still needed to ensure the efficiency and effectiveness of this policy in accordance with applicable laws and regulations, especially in the aspects of work culture for communication changes, education and training for increasing resources, disposition to the new work system and the running of the bureaucratic structure after bureaucratic simplification.
Evaluation of the Role and Success Factors of Facilitators in the Tenaga Kerja Mandiri Pemula (TKMP) Program: Case Study of Subang Regency Nefan Satria Fajar Wengga; Harits Hijrah Wicaksana; Agung Edi Rustanto; Dani Lukman Hakim; Anthonius Whisnu Perdana Widiputra
Neo Journal of economy and social humanities Vol 3 No 4 (2024): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v3i4.246

Abstract

Tenaga Kerja Mandiri Pemula (TKMP) is a program that was created as a source of competency improvement in training and provided financial assistance by the Ministry of Manpower as a step to reduce the number of unemployed as stated in Law Number 13 of 2023 concerning Manpower. This research aims to conduct a comprehensive evaluation of the role of facilitators in the Independent Beginner Employment program in Subang Regency and analyze various factors that influence the success of the role of companions. Qualitative methods were used with interview techniques with key informants of the TKMP program. This research uses qualitative methods by interviewing important informants who are directly involved in the program. The results can provide a comprehensive and in-depth picture of the role of assistants as well as suggestions for increasing the effectiveness of the TKMP program in Subang Regency in the future.
Implementation of Goods and Services Procurement Policy Through SIPLah in Vocational High School Educational Units in West Jakarta Diah Kartika Sari; Deddy Supriady; Agung Edi Rustanto; Harits Hijrah Wicaksana
Neo Journal of economy and social humanities Vol 3 No 4 (2024): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v3i4.247

Abstract

The implementation of the goods and services procurement policy through SIPLah at the SMK level education units in West Jakarta shows significant progress in an effort to create a more efficient and transparent procurement system. The implementation of SIPLah is supported by a clear organizational structure with a structured division of roles, starting from the Ministry of Education and Culture at the central level to the education unit. The school principal acts as the main decision-maker and person in charge of the program, assisted by the treasurer and BOSP team members for technical implementation. This research uses a descriptive qualitative approach with data collection through interviews with informants using George C. Edward III's Theory . The results showed that the implementation of goods and services procurement through SIPLah in vocational education units in West Jakarta has had a positive impact in increasing transparency and accountability in the procurement of goods and services in education units. Overall, the implementation of SIPLah has gone well in terms of administrative and operational aspects. However, continuous evaluation and development are still needed, especially in the aspects of improving human resource competencies, optimizing system integration, and improving price control mechanisms. Despite some obstacles, the high commitment of all stakeholders has created a conducive environment for the successful implementation of SIPLah.
Advocacy Coalition Framework Policy in Halal Certification of Packaging Ink Chemicals Sugeng Endarsiwi; Harits Hijrah Wicaksana; Agung Edi Rustanto; Suryanto Djoko Waluyo
Neo Journal of economy and social humanities Vol 4 No 4 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i4.372

Abstract

This study aims to analyze the dynamics of halal certification policies for packaging ink chemicals in Indonesia through the Advocacy Coalition Framework (ACF) approach. AFC is used to understand the interactions and learning processes between actors with different belief systems in the implementation of halal policies in the non-food sector. This study uses a qualitative approach with descriptive-exploratory case studies. Data were obtained through in-depth interviews, observations, and documentation studies of BPJPH, MUI, LPH, industry players, academics, and Islamic community organizations. The results show that policy implementation involves a multi-actor coalition that negotiates between normative (sharia compliance) and technical (industrial efficiency) values. BPJPH acts as a policy broker that bridges these interests through formal and informal forums that produce collective policy learning. The effectiveness of implementation is influenced by external factors such as the harmonization of international halal standards (JAKIM, SFDA, ESMA) and global market pressures, as well as internal factors such as institutional reform, service digitalization, and capacity building of LPH. Strategic recommendations include simplifying procedures, cluster certification, auditor training, and the development of a database of hazardous chemicals. Translated with DeepL.com (free version).
The Analysis Of Marketing Communication Strategy at PT XYZ Aris Hendrawan; Badriyah; Agung Edi Rustanto
Lead Journal of Economy and Administration Vol 1 No 3 (2023): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v1i3.80

Abstract

Every company definitely wants to emerge as a champion in the midst of intense market competition. To achieve this, what can be done by a company is to carry out effective marketing or promotional communication activities in order to be able to target the right opportunities. This research has the objectives, among others, to find out the marketing communication strategy at PT XYZ along with the constraints faced and the solutions implemented. The research method used is descriptive qualitative with data collection techniques through observation, interviews, and supported by literature studies. From the results of processing the data obtained, this study concluded that PT XYZ had carried out marketing communications activities both conventionally and digitally quite well. Various obstacles were encountered by PT XYZ, such as the lack of marketing communication activities to be carried out and adequate human resources. However, to overcome these obstacles, there are several solutions that can be implemented, for example implementing other forms of marketing communications, increasing the number of personnel, and increasing distributors at strategic points.
Co-Authors Ahmad Fadli Ahmad Hidayat Sutawijaya Aima, Muhammad Havidz Andri Irawan Anthonius Whisnu Perdana Widiputra Anthonius Whisnu Perdana Widiputra Aris Hendrawan Aspizain Caniago Aspizain Caniago Aspizain, Caniago Audi Ul Hakim Aulia, Nur Nabila Badriyah Badriyah Badriyah Budi Rahardjo Cahyani Desi Puriana Cholifihani, Muhamad Cholifihani, Muhammad D Purnomo Dani Lukman Hakim Deddy S. Bratakusumah Deddy S. Bratakusumah Deddy Supriadi Bratakusuma Deddy Supriady Deddy Supriady Deddy Supriady Bratakusumah, Deddy Supriady Diah Kartika Sari Diah Kartika Sari Donny Oktavian Syah Donny Oktavian Syah Elizabeth Pisciliaruntu Endarsiwi, Sugeng Fajar Wengga, Nefan Satria Featy Octaviany Goh Khang Wen Harsanti, Diah Retno Hendrawan, Aris Herawati Tardan Iis Kartini Imran Imran Jaenudin Akhmad Jeni Helen Chronika S Kartini, Iis Khabibjonovna , Kushieva Nodira Khina Januar Rahmawati Kurniawan, Sunny Agung Liyushiana, Liyushiana Magfira, Magfira Marbun, Junita Rebeka Maria Ulfah Masria Masria Meisyanti Mesina, James Ronald Mohamad Nurpahdi Nasril Nasril Nasril, Nasril Nefan Satria Fajar Wengga Nina Nurrahmah Nur Haris Efendi Nur ‘Azah Octaviany, Featy Onn, Choo Wou Pindiharti, Dewi Putra Lodong, Agung Panglima Rangga Bima Setiawan Rini Mardikawanty Risma Ayu Lestari Rizky Agustian Mubarok Rizky Agustian Mubarok Ryan Aldiansyah Akbar Sandjaya, Teguh Santi Meilan Setiabudi, Arifin Setiawan Setiawan Setiawan Setiawan Shufi Muhammad SITI MARIAM Siti Mariam Sudirman Sufian, Muhammad Sugeng Endarsiwi Supriyadi, Dedi Surryanto Djoko Waluyo Suryanto Djoko Waluyo Sutawidjaya, Ahmad Hidayat Syamsurizal - - syamsurizal syamsurizal Teddy Setiady TEDDY SETIADY Teguh Sandjaya Teguh Sandjaya Tikno Suhendro Waluyo, Suryanto Djoko Wengga, Nefan Satria Fajar Wicaksana, Harits Hijrah Winanti, Yunea Kusuma Winarti, Euis Woro Harkandi Kencana Wuwuh Andayani Wuwuh Andayani, Wuwuh Yahya Rachman Hidayat Yahya Rachmana Hidayat Yahya Rachmana Hidayat