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All Journal Jurnal Siasat Bisnis JURNAL RELASI STIE MANDALA JEMBER JPBM (Jurnal Pendidikan Bisnis dan Manajemen) MIX : Jurnal Ilmiah Manajemen EL-IDARE: JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JRMSI - Jurnal Riset Manajemen Sains Indonesia Pendas : Jurnah Ilmiah Pendidikan Dasar Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan J-MAS (Jurnal Manajemen dan Sains) Distribusi Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JOURNAL OF SCIENCE AND SOCIAL RESEARCH EDUPEDIA Journal of Education, Humaniora and Social Sciences (JEHSS) Referensi : Jurnal Ilmu Manajemen dan Akuntansi Jurnal Administrasi dan Manajemen Performance : Jurnal Bisnis dan Akuntansi Jurnal Manajemen Universitas Bung Hatta Jurnal Paedagogy Belantika Pendidikan Indonesian Journal of Instructional Media and Model Journal of Management - Small and Medium Enterprises (SME's) Journal of Economics and Business UBS Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Akuntansi Bisnis & Manajemen (ABM) Jurnal Manajemen dan Profesional Proceeding International Seminar of Islamic Studies COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Golden Ratio of Mapping Idea and Literature Format Jurnal Kajian Ilmu Pendidikan (JKIP) Tarbiyah Wa Ta'lim: Jurnal Penelitian Pendidikan dan Pembelajaran Al Dzahab Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Bursa : Jurnal Ekonomi dan Bisnis Journal of Accounting and Finance Management (JAFM) Publicness: Journal of Public Administration Studies Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Educational Management Research e-Jurnal Apresiasi Ekonomi JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Relasi : Jurnal Ekonomi IIJSE Horizon: Indonesian Journal of Multidisciplinary Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Ilmiah Riset Aplikasi Manajemen Journal of Business Inflation Management and Accounting
Yunus Handoko
Institut Teknologi Dan Bisnis Asia Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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DRIVERS OF POINT COFFEE LOYALTY IN MALANG: THE ROLE OF QUALITY, PRICE, AND SATISFACTION Angga Firmansyah Putra; Mohammad Bukhori; Yunus Handoko
Distribusi - Journal of Management and Business Vol. 14 No. 2 (2026): Distribusi, September 2026
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/distribusi.v14i2.724

Abstract

This study examines the effects of service quality and price on customer loyalty, focusing on the mediating role of customer satisfaction among Point Coffee consumers in Malang. Using a cross-sectional design, primary data were collected in May 2026 from 150 respondents selected via multistage sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The empirical results indicate that service quality and price exert direct, positive, and significant effects on both customer satisfaction and customer loyalty. Furthermore, customer satisfaction significantly mediates the relationship between service quality and customer loyalty, but fails to mediate the link between price and customer loyalty. These findings suggest that in a high-convenience, grab-and-go retail framework, price competitiveness directly drives repeat purchases independently of prior affective evaluations. Future research should integrate digital technology variables, test alternative mediators like brand trust, and adopt longitudinal designs to capture dynamic loyalty shifts.
Co-Authors Adefrida, Adefrida Adestyani, Erminia Adiguna, I Made Angga Adinda Bagus Wicaksono Aditya Wardana, Aditya Adly Afrijon Ponggok Agi Anggadarma Agung Suprihandoyo Agus Rustandi Agustina, Tin Agustinus Riyanto Al Zahwa, Naviza Yulia Ali Rosari Sodikin Ambarwati, Emilia Tri Andreas Setiawan Angga Firmansyah Putra Anggadarma, Agi Anjaningrum, Widiya Dewi Aprilia, Christina Faya Arianto Armenia Widiastuti Azzahra Hafizhahtul Azizah Betty Artanita Saputri Bohari, Akbar Brigita Maharani Parama Putri Budi Budi Manto BUKHORI, MOHAMMAD Chrityati, Agnes Cicilia Agustia Prastiwi Dany Moendiyah Handarini Dedi Gunawan Saputra Dedi Setiawan Wibowo Dennis Vidina Natawijaya Devfi Indriana Dewi R, Widi Dian Wahyuningtyas Dina Irvanny Setianto Elisabeth Situngkir Enrico Wongsotanoto Erna Sari Eryansyah, Erry Estiarini, Cecilia Evi Ambarwati Fahruroji Fahruroji Faisal Hutabarat Fathorrahman Feranika Noviyanti Fikrie Syafiul Huda Firdaus Iman Ubaidillah Fredy Fredy Gozali, Muhammad Grace Laurensia Lazuardi Gunarianto Hadi Prastyo Hakim, Arif Handarini, Dany M Handarini, Dany Moendiyah Harahap, Nuryani Hariyono, Iskak Hasrudy Tanjung, Hasrudy Hatim, Hafiz Hendri Fatriona Heru Gunawan Hosang, Yudita Elvira Ike Kusdyah R. IKE KUSDYAH RACHMAWAT Ike Kusdyah Rachmawati Ike Kusdyah Rachmawati Ike Rachmawati Ike Rachmawati IKE RACHMAWATI Ilmi, M. Aliyya Immanuel, Aditya Indriani, Nita Indriarto, Titus Irena Irena Irena Irena Irene Desty Renaningtyas Irwan Syari Tanjung Jerry Chriestanto Juma'ali Davit Lestari Jun Susanto Junifanto, Iwan Justita Dura K, Tin Agustina Kelvin Liennt Kiswinarso, Alberken Sih Kriswana, Rio Kudyah R, Ike Kusdyah R, Ike Lidyana, Liza Lukman Nurhakim M, Anum Rosaliani N. Maman, Maman Maskan, Moh Moh. Bukhori Mohammad Bukhori Mohammad Makhmud Mohammad Maskan Mohammad Maskan, Mohammad Muammar Muammar, Muammar Muhammad Diaz Bonny Supramono Mulyana, Suci Mulyanto, John Calvin Murtianingsih Murtianingsih Murtianingsih, Murtianingsih Mustikawati, Dyah Mustofa, Insan Nanang Saady Natanael, Michael Nawiri, Adib Rosyad Novalia Ariska Nur Aisyiah Nuryani Harahap Oktavia, Emilda Ompusunggu, Nommensen Pangihutan Panjaitan, Mhd Fadhil Azhari Pramaningtyas Sarce Margareth Prasetya Aji Prakoso Prayitna, Anna Maria Satia Purwasari, Bernadetta Mita PUTRIA DEWI MASRUROH R. Rianik Raharjo, Suko Baryoto Adi Rahayu, Elisa Dwi Rahmamulyati, Asde Rahmawati, Ana Dwi Rahmawati, Ike Kusdiyah Rahmawati, Ike Kusdyah Renaningtyas, Irene Desty Rendy Putra Pradwita, Raden Bagus Reni Wahyuningtiyas Reynaldi, Agung Rifyanto Bakri Rizky Aditya Putra Romadhoni, Akhmad Ruslan Ruslan Ruspitasari, Widi Ruspitasari, Widi Dewi Rustandi, Agus Ryan Hermawan, Ryan Santoso, Yesica Theresia Saputra, Ezi Sari, Lutfi Ayu Kartika Setyawan, Nanda Sherlinda Octa Yuniarsa Sinulingga, Natalis Sri Sunarmi Stella Juswan Sudarsono Sudarsono Sudjilah Sugiarto, Ariestokrat Sugijanto Susana, Rina Susanto, Satyawati Tamburaka, Tesno Teguh Widodo Theresia Pradiani Thomas Tin Agustina Tin Agustina K Tin Agustina Karnawati Tjandra Gunawan tri wahyuni Triyan Febriandika, Triyan Vidya Trisnawati Wicaksono, Adinda Bagus Widi Dewi Widi Dewi Ruspitasari Widi Dewi Ruspitasari Widi Dewi Ruspitasari Ruspitasari Widianto, Yasminta Kris Wuryano, Ayu Wuryano, Galih Yandha, Krishna Niki Yuli Asmara, Gigih Yulike Sambul Yunitasari, Ni Rai Yustianto, Johan Zahro, Fatimatu Zainul Muchlas Zakariyah, Mashudi