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All Journal Jurnal Siasat Bisnis JURNAL RELASI STIE MANDALA JEMBER JPBM (Jurnal Pendidikan Bisnis dan Manajemen) MIX : Jurnal Ilmiah Manajemen EL-IDARE: JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Manajemen dan Kewirausahaan (JMDK) Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JRMSI - Jurnal Riset Manajemen Sains Indonesia Pendas : Jurnah Ilmiah Pendidikan Dasar Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan J-MAS (Jurnal Manajemen dan Sains) Distribusi Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JOURNAL OF SCIENCE AND SOCIAL RESEARCH EDUPEDIA Journal of Education, Humaniora and Social Sciences (JEHSS) Referensi : Jurnal Ilmu Manajemen dan Akuntansi Jurnal Administrasi dan Manajemen Performance : Jurnal Bisnis dan Akuntansi Jurnal Manajemen Universitas Bung Hatta JURNAL MANAJEMEN PENDIDIKAN Jurnal Paedagogy Belantika Pendidikan Indonesian Journal of Instructional Media and Model Journal of Management - Small and Medium Enterprises (SME's) Journal of Economics and Business UBS Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Akuntansi Bisnis & Manajemen (ABM) Jurnal Manajemen dan Profesional Proceeding International Seminar of Islamic Studies COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Golden Ratio of Mapping Idea and Literature Format Tarbiyah Wa Ta'lim: Jurnal Penelitian Pendidikan dan Pembelajaran Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Bursa : Jurnal Ekonomi dan Bisnis Journal of Accounting and Finance Management (JAFM) Publicness: Journal of Public Administration Studies Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pendidikan Indonesia (Japendi) Eduvest - Journal of Universal Studies Journal of Educational Management Research e-Jurnal Apresiasi Ekonomi JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Relasi : Jurnal Ekonomi IIJSE RISK : Jurnal Riset Bisnis dan Ekonomi Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Ilmiah Riset Aplikasi Manajemen Journal of Business Inflation Management and Accounting
Yunus Handoko
Institut Teknologi Dan Bisnis Asia Malang
Religion Aerospace Engineering Arts Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Physics Public Health Social Sciences Other

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PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN YANG DIMEDIASI OLEH KEPUASAN PELANGGAN PADA PRODUK AYAM PENYET BANDUNG Erna Sari; Ike Kusdyah Rachmawati; Yunus Handoko
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/20bpst94

Abstract

Pertumbuhan dan perkembangan Industri kuliner di Indonesia terus mengalami perkembangan pesat setiap tahunnya. Kondisi ini disebabkan peningkatan daya beli masyarakat, perkembangan gaya hidup, dan berkembangnya tren berburu kuliner di berbagai daerah. Persaingan yang ketat mendorong pelaku industri kuliner untuk menciptakan makanan dengan cita rasa yang khas sehingga berbeda dari kompetitor lainnya. Tujuan penelitian untuk menganalisis pengaruh langsung dan tidak langsung kualitas produk dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel mediasi pada Ayam Penyet Bandung. Teknik pengambilan sampel menggunakan purposive samping. Metode penelitian yang digunakan metode kuantitatif dengan jenis penelitian survei. Populasi penelitian yaitu pelanggan Ayam Penyet Bandung dengan jumlah sampel 190 orang. Hasil penelitian yaitu 1) Kualitas produk memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan, 2) Kualitas pelayanan memiliki pengaruh positif namun tidak signifikan terhadap kepuasan pelanggan, 3) Kualitas produk memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan, 4) Kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan, 5) Kepuasan pelanggan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan, 6) Kepuasan pelanggan tidak mampu memediasi pengaruh kualitas produk terhadap loyalitas pelanggan, dan 7) Kepuasan pelanggan tidak mampu memediasi pengaruh kualitas pelayanan terhadap loyalitas pelanggan.
ANALISIS EFISIENSI KERJA DALAM MEMEDIASI PENGARUH ARTIFICIAL INTELLIGENCE DAN KEPEMIMPINAN TERHADAP KINERJA SUMBER DAYA MANUSIA Wongsotanoto, Enrico; Rachmawati, Ike; Handoko, Yunus
Jurnal Ekonomi Manajemen dan Bisnis Vol. 7 No. 1 (2026): JURNAL EKONOMI MANAJEMEN DAN BISNIS
Publisher : PROGRAM PASCA SARJANA MAGISTER MANAJEMEN INSTITUT TEKNOLOGI DAN BISNIS ASIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jubis.v7i1.2926

Abstract

This study aims to analyze the influence of Artificial Intelligence (AI) and leadership on work efficiency and human resource (HR) performance at PT Tabira Petro Energi. The research method employed is a quantitative approach using a survey conducted on the entire population of 52 employees through a census technique. Data were collected via questionnaires and anssalyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS). The results indicate that AI and leadership have a positive and significant impact on work efficiency and HR performance. Furthermore, work efficiency is proven to positively affect HR performance and serves as an intervening variable mediating the influence of AI and leadership on HR performance. These findings suggest that proper AI implementation and supportive leadership can enhance efficiency to optimize No Halaman Jurnal Ekonomi Manajemen dan Bisnis, Volume X, Nomor X, Bulan Tahun:hal pertama-hal terakhir HR performance in the digital transformation era. This research provides practical contributions for companies in designing technology-based HR management strategies.
Building Satisfaction Through Trust: How Brand Image and Service Quality Shape Student Experience in Smart Gate Technology Mala, Iva; Handoko, Yunus; Frisdiantara, Christea
RISK : Jurnal Riset Bisnis dan Ekonomi Vol. 7 No. 1 (2026): Mei 2026
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/risk.v7i1.7458

Abstract

This study examines the influence of Brand Image and Service Quality on Satisfaction Mediated by Trust (Student Smart Gate User Study). A quantitative method with the Structural Equation Modeling (SEM) approach using SmartPLS was applied to test the proposed hypothesis. The sample in this study consisted of 388 students obtained through purposive sampling. The results showed that brand image had a significant effect on satisfaction, while Servqual had no significant effect on satisfaction. Brand image was found to have an effect on trust, and the direct effect of Servqual on trust was significant. Trust was found to have a direct effect on satisfaction. In addition, trust was a full mediator in the relationship between brand image and satisfaction, and a partial mediator in the relationship between Servqual and satisfaction. The practical implications of this study are for Malang State University in managing Smart Gate including strengthening brand image through consistent communication to increase satisfaction and trust. Improving service quality is focused on system reliability and data security to build trust as a key determinant, thereby supporting operational efficiency and optimal student experience.
PERFORMANCE IMPROVEMENT: THE PROMINENCE OF EMPLOYEE PROACTIVENESS, GROWTH MINDSET, AND PERCEIVED USEFULNESS (VALID EVIDENCE FROM PT. LITERA MEDIATAMA EMPLOYEES) Juma'ali Davit Lestari; Yunus Handoko; Mohammad Maskan
Jurnal Apresiasi Ekonomi Vol 13, No 3 (2025)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v13i3.985

Abstract

PT Litera Mediatama, one of the indie publishers, has successfully negotiated the difficulties posed by the COVID-19 outbreak and its aftermath. Litera Publisher is still very much committed to helping its staff perform better. Through the mediation of perceived usefulness, this research aimed to ascertain the direct and indirect impacts of proactive personality traits and growth mindset on employee performance. All full-time and part-time workers at Litera Publisher were included in the research. One hundred and fifty-five people were surveyed using an online questionnaire; the participants were chosen using a saturation sampling method, often known as a census. The quantitative data that was gathered was evaluated using PLS-SEM analysis with SmartPLS software. Through perceived usefulness as a mediating variable, the findings demonstrated that proactive personality traits and a development mindset significantly impact employee performance, both directly and indirectly. It is anticipated that a qualitative method or a formative indicator model would be considered in future study. Researchers may try it out on other publishers or recruit people from different indie publishing houses in Indonesia to verify the unbiased framework model.
PENGARUH BUDAYA ORGANISASI, KOMPENSASI DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN YAYASAN PENDIDIKAN POSI Fahruroji Fahruroji; Yunus Handoko; Fathorrahman Fathorrahman
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 3 (2025): Edisi September - Desember 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i3.6405

Abstract

Peningkatan kinerja karyawan menjadi prioritas utama bagi setiap organisasi, termasuk dalam sektor pendidikan. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan pengumpulan data melalui kuesioner yang didistribusikan kepada karyawan Yayasan Pendidikan POSI. Variabel independen dalam penelitian ini meliputi budaya organisasi, kompensasi, dan kepuasan kerja, sedangkan variabel dependen adalah kinerja karyawan Yayasan Pendidikan POSI. Metode analisis penelitian menggunakan regresi linier berganda dengan uji hipotesis parsial dengan menggunakan teknik sampel jenuh dengan responden sebanyak 53 orang. Hasil penelitian menunjukkan bahwa dari ketiga variable, hanya variable budaya organisasi, kompensasi, dan kepuasan kerja yang secara parsial dan simultan signifikan memengaruhi kinerja karyawan Yayasan Pendidikan POSI.
Influence of Service Quality and Owner's Personal Branding on Decisions to Use Training Services Through Customer Trust R. Rianik; Ike Kusdyah Rachmawati; Yunus Handoko
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 3 (2026): May - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i3.2121

Abstract

This study aims to analyze the influence of service quality and the owner's personal branding on customers' decision to use training services, through customer trust, at PT Kemilau Cahaya Inspirasi, Sidoarjo. The study used primary data collected through questionnaires distributed to training participants who had attended training more than once during the period from January 2023 to September 2025, with a sample of 80 respondents. The sampling technique was non-probability purposive sampling. The data were analyzed quantitatively using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS. The results indicate that service quality and the owner's personal branding have a positive and significant effect on customer trust; however, they do not directly affect the decision to use training services. Customer trust significantly affects the decision to use training services and serves as a mediating variable. The main finding of this study shows that customer trust is a key factor that bridges the influence of service quality and personal branding on customers' decisions to use training services. Accordingly, trust plays a strategic role in strengthening the decision to use training services.
Pengaruh Kualitas Pelatihan, Fasilitas Pembelajaran, Dan Kualitas Trainer Terhadap Kepuasan Peserta Pelatihan Pada Lembaga Training Business Wisdom Institute Di Surabaya Dina Irvanny Setianto; Yunus Handoko; Ike Kusdyah Rachmawati
JURNAL ADMINISTRASI & MANAJEMEN Vol 16, No 2 (2026): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v16i2.8032

Abstract

Abstrak Persaingan antar lembaga pelatihan profesional menuntut penyedia jasa pelatihan untuk memahami faktor-faktor utama yang membentuk kepuasan peserta. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelatihan, fasilitas pembelajaran, dan kualitas trainer terhadap kepuasan peserta pelatihan pada Business Wisdom Institute Surabaya, baik secara parsial maupun simultan. Penelitian menggunakan pendekatan kuantitatif asosiatif dengan data primer yang dikumpulkan melalui kuesioner kepada 35 peserta pelatihan menggunakan teknik probability sampling. Instrumen penelitian disusun menggunakan skala Likert lima poin. Analisis data dilakukan dengan metode Partial Least Squares (PLS) menggunakan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa fasilitas pembelajaran dan kualitas trainer berpengaruh positif dan signifikan terhadap kepuasan peserta pelatihan, sedangkan kualitas pelatihan tidak berpengaruh signifikan. Kualitas trainer merupakan variabel dengan pengaruh paling dominan terhadap kepuasan peserta. Secara simultan, kualitas pelatihan, fasilitas pembelajaran, dan kualitas trainer berpengaruh signifikan terhadap kepuasan peserta pelatihan dengan nilai R² sebesar 0,708 yang menunjukkan kemampuan model dalam menjelaskan variabilitas kepuasan peserta tergolong kuat. Temuan ini memperkaya kajian kepuasan peserta pelatihan dengan menegaskan bahwa pengalaman belajar yang dirasakan secara langsung melalui interaksi dengan trainer dan dukungan fasilitas pembelajaran memiliki peran yang lebih menentukan dibandingkan desain program pelatihan semata. Kata kunci: Kualitas Pelatihan, Fasilitas Pembelajaran, Kualitas Trainer, Kepuasan Peserta, Business Wisdom Institute
Co-Authors Adefrida, Adefrida Adestyani, Erminia Adiguna, I Made Angga Adinda Bagus Wicaksono Aditya Wardana, Aditya Adly Agi Anggadarma Agung Suprihandoyo Agustina, Tin Al Zahwa, Naviza Yulia Ambarwati, Emilia Tri Andreas Setiawan Anggadarma, Agi Anjaningrum, Widiya Dewi Aprilia, Christina Faya Arianto Armenia Widiastuti Azzahra Hafizhahtul Azizah Bohari, Akbar Budi Manto BUKHORI, MOHAMMAD Christea Frisdiantara Chrityati, Agnes Dedi Gunawan Saputra Dedi Setiawan Wibowo Dennis Vidina Natawijaya Devfi Indriana Dewi R, Widi Dian Wahyuningtyas Dina Irvanny Setianto Erna Sari Eryansyah, Erry Estiarini, Cecilia Evi Ambarwati Fahruroji Fahruroji Fathorrahman Fathorrahman Fathorrahman Fatriona, Hendri Firdaus Iman Ubaidillah Fredy Fredy Gozali, Muhammad Grace Laurensia Lazuardi Hadi Prastyo Hakim, Arif Handarini, Dany M Handarini, Dany Moendiyah Harahap, Nuryani Hariyono, Iskak Hasrudy Tanjung, Hasrudy Hatim, Hafiz Hermawanto, Yusuf Hosang, Yudita Elvira IKE KUSDYAH RACHMAWAT Ike Kusdyah Rachmawati Ike Kusdyah Rachmawati Ike Rachmawati Ike Rachmawati Ilmi, M. Aliyya Immanuel, Aditya Indriani, Nita Indriarto, Titus Irena Irena Irwan Syari Tanjung Jerry Chriestanto Juma'ali Davit Lestari Jumiyati Jumiyati, Jumiyati Junifanto, Iwan Justita Dura K, Tin Agustina Kelvin Liennt Kiswinarso, Alberken Sih Kriswana, Rio Kudyah R, Ike Kusdyah R, Ike Lidyana, Liza Lukman Nurhakim Mala, Iva Maman, Maman Margareth, Pramaningtyas Sarce Maskan, Moh Moh. Bukhori Mohammad Makhmud Mohammad Maskan Mohammad Maskan, Mohammad Muammar Muammar, Muammar Muhammad Diaz Bonny Supramono Mulyana, Suci Mulyanto, John Calvin Murtianingsih Murtianingsih, Murtianingsih Mustikawati, Dyah Mustofa, Insan Nanang Saady Natalia, Decy Natanael, Michael Nawiri, Adib Rosyad Novalia Ariska Nur Aisyiah Oktavia, Emilda Ompusunggu, Nommensen Pangihutan Panjaitan, Mhd Fadhil Azhari Prasetya Aji Prakoso Prayitna, Anna Maria Satia Purwasari, Bernadetta Mita Putra, Rizky Aditya PUTRIA DEWI MASRUROH R. Rianik Raharjo, Suko Baryoto Adi Rahayu, Elisa Dwi Rahmamulyati, Asde Rahmawati, Ana Dwi Rahmawati, Ike Kusdiyah Rahmawati, Ike Kusdyah Renaningtyas, Irene Desty Rendy Putra Pradwita, Raden Bagus Reni Wahyuningtiyas Reynaldi, Agung Rifyanto Bakri Romadhoni, Akhmad Ruslan Ruslan Ruspitasari, Widi Ruspitasari, Widi Dewi Rustandi, Agus Ryan Hermawan, Ryan Santoso, Yesica Theresia Saputra, Ezi Sari, Lutfi Ayu Kartika Setyawan, Nanda Sherlinda Octa Yuniarsa Sinulingga, Natalis Situngkir, Elisabeth Sodikin, Ali Rosari Sri Sunarmi Stella Juswan Sudjilah Sugiarto, Ariestokrat Sugijanto Sugijanto Susana, Rina Susanto, Satyawati Tamburaka, Tesno Theresia Pradiani Tin Agustina K Tin Agustina Karnawati Tjandra Gunawan tri wahyuni Triyan Febriandika, Triyan Vidya Trisnawati Wicaksono, Adinda Bagus Widi Dewi Widi Dewi Ruspitasari Widi Dewi Ruspitasari Widi Dewi Ruspitasari Ruspitasari Widianto, Yasminta Kris Wongsotanoto, Enrico Wuryano, Ayu Wuryano, Galih Yandha, Krishna Niki Yuli Asmara, Gigih Yulike Sambul Yunitasari, Ni Rai Yustianto, Johan Zahro, Fatimatu Zainul Muchlas Zakariyah, Mashudi