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All Journal Jurnal Civics: Media Kajian Kewarganegaraan Journal of Tropical Life Science : International Journal of Theoretical, Experimental, and Applied Life Sciences Jurnal Ekonomi Syariah Teori dan Terapan JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Tasyri` : Jurnal Tarbiyah-Syari`ah-Islamiyah Jurnal Manajemen dan Bisnis Kreatif Jurnal Mu'allim ASANKA: Journal of Social Science And Education Airlangga Journal of Innovation Management International Journal Of Science, Technology & Management (IJSTM) Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Jurnal Puan Indonesia Jurnal Ilmiah Widya Borneo JURNAL TEKNOLOGI INFORMASI & KOMUNIKASI DALAM PENDIDIKAN Jurnal Flyover Journal of Education and Culture JIPM: Jurnal Indragiri Penelitian Multidisiplin TRIMAS: Jurnal Inovasi dan Pengabdian Kepada Masyarakat IKHLAS: Jurnal Pengabdian Dosen dan Mahasiswa Managere: Indonesian Journal of Educational Management Solo International Collaboration and Publication of Social Sciences and Humanities Impressive: Journal of Education Teknomatika: Jurnal Informatika dan Komputer An-Nas The Indonesian Journal of Computer Science Scientific Journal of Informatics Integralistik PESHUM INOVTEK Polbeng - Seri Informatika Jurnal Ilmiah Program Studi Bahasa Sunda SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa Menulis: Jurnal Penelitian Nusantara Jurnal Studi Bahasa dan Sastra Arab
Syaifullah
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Journal : INOVTEK Polbeng - Seri Informatika

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Redesign of User Experience in Inaportnet Using the User Experience Questionnaire Method TND User-Centered Design irvan, muhamad irvandra; jazman, muhamad Jazman; Eki, Eki Saputra; Syaifullah; Tengku Khairil Ahsyar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dpf22c38

Abstract

The Directorate General of Sea Transportation, under Indonesia's Ministry of Transportation, developed Inaportnet as a digital platform mandated by Ministerial Regulation Number PM 8 of 2022 to streamline ship service procedures and enhance e-government implementation. This study evaluates the user experience (UX) of the Inaportnet website, focusing on its usability, security, and overall design using a user-centred design (UCD) approach and the User Experience Questionnaire (UEQ) method. Data were collected from 56 respondents, including stakeholders such as ship operators, port authorities, and service users. The findings reveal critical shortcomings: 95% of respondents encountered frequent bugs affecting usability, 65% highlighted security concerns, 60% criticised the cluttered interface, 40% experienced access failures, and 50% expressed low engagement with the platform's features. To address these challenges, the website was redesigned using UCD principles, resulting in significant improvements. The redesigned platform achieved "Good" ratings for attractiveness, stimulation, and novelty, and "Above Average" ratings for clarity, efficiency, and accuracy in UEQ metrics, indicating enhanced usability and user satisfaction. This study underscores the importance of iterative UX design in optimising digital government systems, offering actionable insights for improving public service platforms in developing countries.  
Co-Authors Aadrean Abdul Ghofur Abdul Wafi Agung Priyanto Ahmad Arif Romadhoni, Ahmad Hudaifah, Ahmad Ahmad Makruf Ahmad, Arif Ahsyar, Tengku Khairil Alfun Roehatul Jannah Ali Mohtarom Ami Pujiwati Amirkhan, Ozi Ali Ana Fitriani Ari Cahyono Arif Marsal Ariyansir, Sigit Artinah, Fitriah Asmirawati Badaron, Sitti Fauziah Batubara, Yosia Bayu Febriadi, Bayu Budianto Hamuddin Calvin Cecep Darmawan Cecep Darmawan, Cecep Chaniago, Sabaruddin Dahelmi Damirah Dasim Budimansyah Dasim Budimansyah, Prayoga Bestari, Redi Yamanto, Dasim Budimansyah, Desi Asmaret Dewi Imelda Roesma Djong Hon Tjong Dwi Astuti, Citra Eki Saputra Eki Saputra Eki, Eki Saputra Elly Malihah Elok Lutifati Elok Lutifati Elok Pitaloka Putri Ester Hervina Sihombing Febriansyah, Yudhi Gaguk Rudianto Ganda, Ganda Wijaya Ghafur, Muhammad Iqbal Humam Gunawan, Adhinda Chyntia Hamdan Chehdimae Herdi Heriangrum, Sri Herlinawati Herman Hidayah, Zainur Hilmy Nurfaizan Abdul Matin Humam Ghafur, Muhammad Iqbal I Nengah Agus Tripayana . Ibnu Affan Indra Sanjaya Intan Robi'ah irvan, muhamad irvandra jazman, muhamad Jazman Jazman, Muhammad Johan, Mhd. Julhadi Karim Suryadi Karim Suryadi Kelsen, Kelsen Khairil Ahsyar, Tengku Kurnia, Anggi Nesta Lailatur Rif'ah Lee, Kenan Lestari, Nurrizka Puji Lusnia Nuriani, Lusnia M Bahrul Ulum M. Fadhly Farhy Abbas, M. Fadhly Farhy Malia Fransisca Manda Dwipayani Bhastary Marno MAYA ANDRIANI Megawati Muhammad Jazman Muhammad Nur Hadi Muhammad Nur Hadi Nadia Azalia Putri Nadiyah, Jamilatun Naili Tsamrotul Mufidah Naufal Kurniawan NIKMAH, KHOIRUN Nur Hadi, Muhammad Nurlaili Handayani Nurrokhmatulloh, Nurrokhmatulloh pengelola, pengelola Praniffa, Anisya Caty Prawira, Furqan Rahmat Rahmawita, Medyantiwi Rama, M Bryant Rama Ajalal Ria Mardiana Yusuf RIKA KARTIKA Roesma, Dewi Ronaldi Sakban, Abdul Salis, Viola Mutiara Sarvatilova R S, Virginia SIMANJUNTAK, DAIRI SAPTA RINDU Siti Inganah Siti Jurotul Wahyu Siti Wahyuni Sri Herianingrum Supardi, Sudarman Susi Astuti Syahdan Syarifuddin SYARIFUDDIN SYARIFUDDIN Tejo Nugroho Tengku Khairil Ahsyar Tesri Maideliza Tjong, Djong Triyo Supriyatno Viranti Wati Wilian winda evyanto Wiwin Fachrudin Yusuf Wulan, Damar Yoakim Simamora Yunisa Oktavia Zia Hisni Mubarak Zulpandri