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All Journal Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Diglosia: Jurnal Kajian Bahasa, Sastra, dan Pengajarannya Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JAIM (Jurnal Abdi Masyarakat) Business Journal : Jurnal Bisnis Dan Sosial Jurnal Hukum Sasana Al-Mubin: Islamic Scientific Journal Jurnal Ilmiah STOK Bina Guna Medan Indomera : Jurnal Magister Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Unram Journal of Community Service (UJCS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) QULUBANA: Jurnal Manajemen Dakwah Chemical Engineering Journal Storage (CEJS) Jurnal Ekonomi Manajemen dan Sosial (JEMeS) Cons-Iedu: Islamic Guidance and Counseling Journal Prosiding Seminar Nasional Pengabdian Kepada Masyarakat International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) JEKSya Jurnal Ekonomi dan Keuangan Syariah OKTAL : Jurnal Ilmu Komputer dan Sains Indonesian Journal of Islamic and Social Science (IJISS) Jurnal Akademik Pengabdian Masyarakat BATOBO: Jurnal Pengabdian Kepada Masyarakat jabdimasunipem Jurnal Malikussaleh Mengabdi jes Jurnal Syariah dan Ekonomi Islam (JSEI) PENG: Jurnal Ekonomi dan Manajemen Jurnal Desiminasi Teknologi Bersama : Jurnal Pengabdian Masyarakat JIeTri : Journal of Industrial Engineering Tridinanti Jurnal Ilmiah Manuntung: Sains Farmasi dan Kesehatan Jurnal Vokasi Manajemen Dan Rekayasa Infrastruktur Sipil International Journal of Management, Economic and Accounting Proletarian : Community Service Development Journal Mathematics Education Journal Literature and Literacy Insight Journal Pekayunan
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THE EFFECT OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION AT PT. BANK SYARIAH INDONESIA TBK KCP PEUDADA, BIREUEN DISTRICT Azhari; Yusnidar; Raudhatinur; Khairul Umam
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 7 (2025): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i7.1275

Abstract

Companies must have clear long-term goals. Companies must strive to generate as much profit as possible. A customer-oriented approach should be implemented more systematically to be more effective. Because the majority of Indonesia's population is Muslim, the Islamic banking market in Indonesia is very large. Most banks use an interest system, but Islamic banks use a profit-sharing system. The purpose of this study was to determine whether service quality and customer value affect customer satisfaction at PT. Bank Syariah Indonesia Tbk KCP Peudada, Bireuen Regency. The method in determining the number of samples used Cochran as many as 97 customers with the determination using purposive sampling. The results of the study said that service quality and customer value on Customer Satisfaction at PT. Bank Syariah Indonesia, Tbk KCP Peudada, Bireuen Regency is 62.3% and the remaining 37.7% is influenced by other variables. F count of 77.548 is greater than F table of 3.09 which means that together the independent variables have a significant effect on the dependent variable. Service Quality (X1) and Customer Value (X2) have a positive and significant impact on Customer Satisfaction at PT. Bank Syariah Indonesia, Tbk, Peudada Branch Office, Bireuen Regency. Conclusion: Service quality enhances relationships and provides the desired value to customers, with the goal of ensuring customer satisfaction during transactions. By introducing Sharia products to customers, we aim to enhance customer satisfaction during transactions and as a customer overall.
Co-Authors A.A. Ketut Agung Cahyawan W Achmad Sadeli ADI FITRA Adiyanto Admiral Agustina, Rahmi Ahmad Fauji, Ahmad Ainol Mardiah Ajinar Almunadiya Amanda, Serli Ayu Amrillah Azrin Andi Sanjaya Angkat, Firda Amalia Anom Rahargo, Panji Anthonius Ardyani, Ryzki Novica Arifin Zain, Arifin Aula Mayshura Ayu Anora Banurea, Rahmadhani Chidir, Gusli Deassy Siska Deri Maryadi Devie Oktarini Devie Oktarini, Devie Dinda Destari Eddy Kurniawan Elianora - Ermiyati Ervina Dewi, Ervina Erwan Efendi fakhri Fakhrurrazi Farhan, Akhmad Gunaika, Raka Gussyafri Hasibuan, Rizki Hamdani Haykal, Muhammad Helmiyadi Hendro Ekwarso Hermanto Hermanto MZ Hilman, Adrian Hulu, Paolinus Indra Syahrul Fuad Ishak Ibrahim Ismayadi Ismed Wijaya Ismuhadi Isna Hayati Isnaini, Sri Wahyuni Iyah Faniyah, Iyah Jalaluddin Jarnawi Jarnawi Jayanti, Indah Joni Iskandar, Joni Kamaruddin Karnawi Kamar, Karnawi Khabib Mustofa Khairul Imtihan Khairul Umam Khairunnisa Praja Khalsiah Kiki Farida Ferine Kuswandi, Ferdi Leni Maulinda Lisa Suryani Lukman Hakim M. Nefo Alamsyah Makin, Samsul Marpaung, Horas Marpaung, J.L. Marpaung, T.J. Maryadi, Deri Masda Admi Maulida, Dara Maulida, Dara Mawardi Mendrofa, Yeremia Meutuah, Cut Putroe MMSI Irfan ,S. Kom Moulita, R.A Nurul Muhamad Rizky Wijaya Muhammad Fadhil Muhammad Multazam Muhammad Shalahuddin Muhammad Zikrullah Muhammad Zubaili Muhardi Mukminatun Ardaisi Mukminatun Ardaisy Munzaimah Murdani, Khairul Mutia Sukma Langkana Napitupulu, Bonar Bangun J Napitupulu, Bonar Bangun Jeppri Nasruddin MN Nasution, Delima Lailan Sari Noer, Zikri Noratul Novan, Andre Novianti, Yenny Nurasiah Nurmalawati Nuryanti, Yulis Oktarina, Thina Piliang, M.Rifai Prayoga, Surya Prayoga, Surya Putra Armidin, Ranu Putra, Firdaus Putri Drissianti R. Yudhistira Adi Seputra S.E., M.M. Rabbani Anugrahrosah, Muhammad Raden Mohamad Herdian Bhakti Radita, Fatrilia Rasyi Rafieq, Muhammad Rahmati, Ulfa Rahmiatul Aula Ramadhani, Rizka Syahira Raudhatinur Razali Daud Retno Muslinawati Rifki Riyanto, Priyanbudi Ahmad Rizfie, Muhammad Dala Rizka Mulyawan Rizqy Ridho Prakasa Rosa Delima Rusnawati Safridatul Audah Safwan Sakinah Sakti, Tengku Muda Agam Saniah Salsabila Satria Lubis, Andrew SATRIYAS ILYAS Selvia Aprilyanti Senen, Ikram Simorangkir, Yosua Siringoringo, Y.B. Sitti Aminah Sofyan Somakim, Somakim Sri Djuniati Sudiati Sudiati Sudiyono, Rachma Nadila Sudiyono, Yusuf Suhartono, Bambang Suhartono, Edy Supiana, Nana Suriyani Suryani, Faizah Sutardi, Didi T. Afriliansyah Tamalika, Tolu Tasyaul Azkia Tengku Muda Agam Sakti Tianusad, Marseilles Togar P.O.S. Tolu Tamalika Tulus Ikhsan Nasution Veni Aqilla Rizki Waruwu, Hatoli Widia Tamara Wildan, Siti Win, admin Winanti Wizka Rif'atul Izah Wulan Sari, dessy Yeni Artanti Yules Pramona Yulia, Yayah Yusnidar Zahrani Fadila Zainal ZUBIR Zulfa Salma Fatin Zulfan Zulfitri Zulkifli Nurdin