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THE EFFECT OF COORDINATION, COMPETENCE, AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE IN REGIONAL GOVERNMENT ORGANIZATIONS IN BINTAN REGENCY THROUGH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE Eka Maria Susanti; Ngaliman; Mohamad Gita Indrawan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.3955

This study analyzes the influence of coordination, competence and leadership style on employee performance of Regional Government Organizations in Bintan Regency and examines the role of organizational commitment as an intervening variable. Based on SAKIP evaluation data issued by the Ministry of State Apparatus Empowerment and Bureaucratic Reform, the performance of Bintan Regency Government is still considered suboptimal, thus requiring improvement and commitment in performance management. This study uses a qualitative approach with data collection techniques through questionnaires distributed to 180 employees of Bintan Regency. The research findings reveal that improvement in competence and leadership style has a significant direct influence on employee performance and organizational commitment. Conversely, coordination is proven to have an insignificant influence on performance and organizational commitment, furthermore the indirect influence of coordination on performance mediated by organizational commitment is also insignificant. The proposed recommendations are to improve employee coordination by optimizing socialization activities, coordination and synergy, one data application and studies to support the work completion process in each field within the Regional Government Organizations of Bintan Regency.

FACTORS INFLUENCING THE WORK EFFECTIVENESS OF FUNCTIONAL EQUIVALENCY OFFICIALS ON THE IMPLEMENTATION OF BUREAUCRATIC SIMPLIFICATION POLICY THROUGH JOB SATISFACTION AS AN INTERVENING VARIABLE IN BINTAN REGENCY Ngaliman; Mohamad Gita Indrawan; Desi Efna
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.3956

This study analyzes the factors that influence Effectiveness of the Work of Functional Equivalency Officials in the Implementation of the Bureaucratic Simplification Policy in the Bintan Regency Government, with job satisfaction as an intervening variable. The legal basis for bureaucratic simplification is regulated in PERMENPANRB NO. 25 OF 2021 concerning the Simplification of Organizational Structures in Government Agencies for Bureaucratic Simplification. The negative impact of this policy that needs to be anticipated is the psychological impact on Administrators (echelon III) and Supervisors (echelon IV) who will lose their positions. Using primary data from 153Functional Officials, this study found that Compensation and Organizational Commitment have a significant direct effect on Work Effectiveness, on the other hand Job Placement is proven to have an insignificant effect on Work Effectiveness, in addition Compensation, Job Placement and Organizational Commitment have a significant effect on Job Satisfaction. Job Satisfaction has a significant effect on Work Effectiveness. In the indirect effect, Compensation and Organizational Commitment have a significant effect on Work Effectiveness through Job Satisfaction. However, Job Placement does not have a significant effect on Work Effectiveness through Job Satisfaction. The proposed recommendation is to focus on increasing work effectiveness and other aspects that have a more direct effect on the psychological impact of Administrator (echelon III) and Supervisor (echelon IV) officials who will lose their positions.

PERFORMANCE MEASUREMENT ANALYSIS RELATED TO CHANGES IN NOMENCLATURE AT THE ANIMAL, FISH, AND PLANT QUARANTINE OFFICE OF THE RIAU ISLANDS USING THE BALANCE SCORECARD (BSC) MODEL Liza Rickiany; Ngaliman; Sarmini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.3957

Nomenclature changes in public institutions often create significant challenges for organizational effectiveness, particularly in aligning tasks, redistributing human resources, and maintaining the quality of public services. This condition is also experienced by the Animal, Fish, and Plant Quarantine Office of Riau Islands, which faces structural complexities following institutional restructuring. This study aims to analyze the organizational performance after the nomenclature change using the Balanced Scorecard (BSC) approach. The research employed a qualitative method with in-depth interviews involving key informants directly engaged in management and quarantine services. Data were analyzed through thematic coding with the assistance of NVivo software, allowing each BSC perspective to be comprehensively examined. The findings reveal that from the financial perspective, budget management is relatively efficient but still requires optimization in transparency and accountability. From the customer perspective, there is an increase in satisfaction and trust in quarantine services, showing that restructuring has strengthened public service delivery. The internal process perspective indicates positive adaptation to the new structure, although challenges remain in terms of uneven human resource distribution and regulatory adjustments. Meanwhile, the learning and growth perspective underscores the importance of continuous staff development and the integration of information technology to build an adaptive work culture. Overall, the Balanced Scorecard proves to be an effective evaluation instrument for assessing public sector performance, while also providing policy implications in terms of strengthening financial governance, redistributing human resources, and modernizing internal processes to enhance efficiency, accountability, and public service quality.

THE IMPACT OF EDUCATION, TEAMWORK, AND COMMUNICATION ON EMPLOYEE PERFORMANCE AT THE WOMEN'S EMPOWERMENT AND CHILD PROTECTION OFFICE OF THE RIAU ISLANDS PROVINCE THROUGH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE Eva Agustina; Ngaliman; Ana Faizah
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.3972

This study analyzes the influence of education, teamwork, and communication on the performance of employees at the Department of Women’s Empowerment and Child Protection of Riau Islands Province, with organizational commitment as an intervening variable. The high number of cases of violence against women and children from 2020 to 2024 presents a serious challenge for government institutions in effectively carrying out their main duties and functions. This research employs a quantitative approach, using survey methods for data collection. Questionnaires were distributed to 105 employees of the Department of Women’s Empowerment and Child Protection of Riau Islands Province.The results indicate that improving education and strengthening teamwork have a significant direct effect on employee performance and organizational commitment. In contrast, communication does not significantly influence performance or organizational commitment. Moreover, the indirect effect of communication on performance through organizational commitment was also found to be insignificant. Based on these findings, it is recommended that efforts be focused on improving digital communication skills among employees, as well as other factors that have a stronger direct impact on enhancing employee performance at the Department of Women’s Empowerment and Child Protection, Population Control, and Family Planning of the Riau Islands Province.

THE EFFECT OF COORDINATION, COMPETENCE, AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE IN REGIONAL GOVERNMENT ORGANIZATIONS IN BINTAN REGENCY THROUGH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE Eka Maria Susanti; Ngaliman; Mohamad Gita Indrawan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.3999

This study analyzes the influence of coordination, competence and leadership style on employee performance of Regional Government Organizations in Bintan Regency and examines the role of organizational commitment as an intervening variable. Based on SAKIP evaluation data issued by the Ministry of State Apparatus Empowerment and Bureaucratic Reform, the performance of Bintan Regency Government is still considered suboptimal, thus requiring improvement and commitment in performance management. This study uses a qualitative approach with data collection techniques through questionnaires distributed to 180 employees of Bintan Regency. The research findings reveal that improvement in competence and leadership style has a significant direct influence on employee performance and organizational commitment. Conversely, coordination is proven to have an insignificant influence on performance and organizational commitment, furthermore the indirect influence of coordination on performance mediated by organizational commitment is also insignificant. The proposed recommendations are to improve employee coordination by optimizing socialization activities, coordination and synergy, one data application and studies to support the work completion process in each field within the Regional Government Organizations of Bintan Regency.

PERFORMANCE MEASUREMENT ANALYSIS RELATED TO CHANGES IN NOMENCLATURE AT THE ANIMAL, FISH, AND PLANT QUARANTINE OFFICE OF THE RIAU ISLANDS USING THE BALANCE SCORECARD (BSC) MODEL Liza Rickiany; Ngaliman; Sarmini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.4001

Nomenclature changes in public institutions often create significant challenges for organizational effectiveness, particularly in aligning tasks, redistributing human resources, and maintaining the quality of public services. This condition is also experienced by the Animal, Fish, and Plant Quarantine Office of Riau Islands, which faces structural complexities following institutional restructuring. This study aims to analyze the organizational performance after the nomenclature change using the Balanced Scorecard (BSC) approach. The research employed a qualitative method with in-depth interviews involving key informants directly engaged in management and quarantine services. Data were analyzed through thematic coding with the assistance of NVivo software, allowing each BSC perspective to be comprehensively examined. The findings reveal that from the financial perspective, budget management is relatively efficient but still requires optimization in transparency and accountability. From the customer perspective, there is an increase in satisfaction and trust in quarantine services, showing that restructuring has strengthened public service delivery. The internal process perspective indicates positive adaptation to the new structure, although challenges remain in terms of uneven human resource distribution and regulatory adjustments. Meanwhile, the learning and growth perspective underscores the importance of continuous staff development and the integration of information technology to build an adaptive work culture. Overall, the Balanced Scorecard proves to be an effective evaluation instrument for assessing public sector performance, while also providing policy implications in terms of strengthening financial governance, redistributing human resources, and modernizing internal processes to enhance efficiency, accountability, and public service quality.

THE EFFECT OF PRODUCT QUALITY, SERVICE AND TARIFFS ON BILL PAYMENT COMPLIANCE THROUGH CUSTOMER SATISFACTION LEVEL IN THE HOUSEHOLD CATEGORY AT PT AIR BATAM HILIR Gana Vige Ortega; Ngaliman; Sri Yanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.4113

This study examines the effect of product quality, service, and tariff on bill payment compliance among household customers using customer satisfaction as an intervening variable. The sample in this study was 100 household customers, with data collection using a questionnaire instrument with a Likert scale. The analysis was conducted using Partial Least Square (PLS) with Structural Equation Model (SEM) modeling to test direct and indirect effects. The results of the study indicate that product quality, service, and tariff each have a significant positive effect on payment compliance and customer satisfaction. The results also prove that product quality, service, and tariff have a significant positive effect on bill payment compliance through customer satisfaction. Based on this study, it is known that bill payment compliance can increase when customers are satisfied with the quality of products, services, and tariffs. On the other hand, it is known that to increase payment compliance, it can be achieved by improving the quality of products, services, and current tariffs. This increase will have an impact on increasing customer satisfaction, indicating the fact that customers will feel satisfied and this satisfaction is conveyed by customers in the form of loyalty if there are dimensions of product quality, service, and tariffs in it.

THE INFLUENCE OF LEADERSHIP STYLE, WORK ETHIC, ORGANIZATIONAL CULTURE AND JOB SATISFACTION ON THE PERFORMANCE OF EMPLOYEES PT. LAMAN MINING Friska Sihombing, Elisabet; Satriawan, Bambang; Indrayani, Indrayani; Khaddafi, Muammar; Ngaliman, Ngaliman
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 2 (2022): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i2.179

The purpose of this research is to find out the influence of Leadership Style, Work Ethic, Organizational Culture and Job Satisfaction on Employee Performance of PT. Laman Mining. The subject of this study was an employee of PT. Laman mining of the sample to be taken is determined by the Slovin formula. The number of Employees of Laman Mining is 50 people. By using slovin formula with a margin of error of 5% obtained results with a presentation rate of 95%. The data was obtained by questionnaire system using likert scale. The results of this study show that leadership style, work ethic, organizational culture and job satisfaction have a positive effect on the performance of employees PT. Laman Mining. (4) The direct influence of Leadership Style (X1) on Employee Performance (Y) has a parameter coefficient of -0.165 (negative), so there is a negative influence where the more Authoritarian The Leadership Style (X1) the lower the Employee Performance (Y) and the Value P Award (X1)) on Employee Performance (Y) is -0.196> 0.05 so that it can be said that the influence of Awards on Employee Performance is insignificant. (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value on job satisfaction (Y) is 0.984 which means the influence of Leadership Style (X1)), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%. then there is a negative influence where the more Authoritarian Leadership Style (X1) the lower the Employee Performance (Y) and P value Reward (X1) on Employee Performance (Y) is -0.196 > 0.05 so that it can be stated that the influence of Awards on Employee Performance is insignificant (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2, Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value to job satisfaction (Y) is 0.984 which means the influence of Work Motivation (X1)), Work Ethic (X2), Organizational Culture (X3)and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%.

THE INFLUENCE OF LEADERSHIP STYLE, WORK ETHIC, ORGANIZATIONAL CULTURE AND JOB SATISFACTION ON THE PERFORMANCE OF EMPLOYEES PT. LAMAN MINING Friska Sihombing, Elisabet; Satriawan, Bambang; Indrayani, Indrayani; Khaddafi, Muammar; Ngaliman, Ngaliman
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i3.258

The purpose of this research is to find out the influence of Leadership Style, Work Ethic, Organizational Culture and Job Satisfaction on Employee Performance of PT. Laman Mining. The subject of this study was an employee of PT. Laman mining of the sample to be taken is determined by the Slovin formula. The number of Employees of Laman Mining is 50 people. By using slovin formula with a margin of error of 5% obtained results with a presentation rate of 95%. The data was obtained by questionnaire system using likert scale. The results of this study show that leadership style, work ethic, organizational culture and job satisfaction have a positive effect on the performance of employees PT. Laman Mining. (4) The direct influence of Leadership Style (X1) on Employee Performance (Y) has a parameter coefficient of -0.165 (negative), so there is a negative influence where the more Authoritarian The Leadership Style (X1) the lower the Employee Performance (Y) and the Value P Award (X1)) on Employee Performance (Y) is -0.196> 0.05 so that it can be said that the influence of Awards on Employee Performance is insignificant. (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value on job satisfaction (Y) is 0.984 which means the influence of Leadership Style (X1)), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%. then there is a negative influence where the more Authoritarian Leadership Style (X1) the lower the Employee Performance (Y) and P value Reward (X1) on Employee Performance (Y) is -0.196 > 0.05 so that it can be stated that the influence of Awards on Employee Performance is insignificant (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2, Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value to job satisfaction (Y) is 0.984 which means the influence of Work Motivation (X1)), Work Ethic (X2), Organizational Culture (X3)and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%.

THE EFFECT OF EMOTIONAL INTELLIGENCE, QUALITY OF HUMAN RESOURCES AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLES IN THE BATAM SPECIAL KSOP OFFICE Afwindra, Firdaus; Indrayani, Indrayani; Khaddafi, Muammar; Ngaliman, Ngaliman; Wibisono, Chablullah
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i3.260

The purpose of this study was to analyze the effect of emotional intelligence, human resource quality and work discipline on employee performance with job satisfaction as an intervening variable at the Batam Special KSOP Office. The study population consisted of 98 civil servants and 34 honorary Batam Special KSOP Office. The sample selection method used is stratified random sampling, which is sampling from a stratified random population based on a certain level of frequency of all members of the population in this study the sample is honorary employees. The distribution of the questionnaire was carried out on 34honorary employees of the Batam Special KSOP Office. The data analysis technique used to solve the problem in this resear ch is quantitative analysis technique, namely path analysis with the application of multiple linear regression models using the help of the SPSS 24.0 program. The results of this study indicate that Emotional Intelligence and Work Discipline have a significant positive effect on Job Satisfaction while the Quality of Human Resources has a negative and insignificant effect on Job Satisfaction. Then, Emotional Intelligence has a positive and significant effect on employee performance. Quality of Human Resourcessignificant negative effect on Employee Performance. Furthermore, work discipline and job satisfaction have a positive and insignificant effect on employee performance.

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