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The Effect Of Quality And Service Features On Customer Satisfaction Of The AT-TAUSIL Application (Study On Customers Of Barru District) Syahrul Safar; Andi Muhammad Rivai; Didin Halim; Fatimah Akbal
Business Research and Administration Innovation Vol. 1 No. 2 (2024): BRAIN - AGUSTUS
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v1i2.14

Abstract

The Effect of Quality and Service Features on Customer Satisfaction of the At-Tausil Application (Study on Barru District Customers). Thesis. Business Administration Study Program. Department of Administrative Sciences. Faculty of Social Sciences and Law. Makassar State University. (Guided by Muhammad Guntur and Didin Halim). This study aims to find out how the effect of service quality and service features on customer satisfaction of the At-Tausil Application simultaneously and partially where at-Tausil Application users who are domiciled in Barru district are the object of their research. This research uses a quantitative type of research. The data collection techniques used are through primary data collection (observations and questionnaires) and secondary data collection (literature and documentation review). The sample used was the sample formulated by Slovin, which was 97 respondents. The results of this study show that partially, service quality variables affect customer satisfaction, and service features have no effect on customer satisfaction of the At-Tausil Application. Meanwhile, simultaneously the quality and features of the service affect the customer satisfaction of the At-Tausil Application.
The Influence of Cyberloafing on Employee Performance at the Cooperatives and SMEs Office of South Sulawesi Province Aqilla Fadia Herman; Haedar Akib; Sirajuddin Saleh; Andi Muhammad Rivai
Business Research and Administration Innovation Vol. 1 No. 3 (2024): BRAIN - DESEMBER
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v1i3.25

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The Effect Cyberloafing on Employee Performance at the Cooperatives and SMEs Service Office of South Sulawesi Province. Thesis. Business Administration Science Study Program. Department of Administrative Sciences. Faculty of Social Sciences and Law, Makassar State University. (supervised by Haedar Akib and Sirajuddin Saleh). This study aims to find out how the description and whether there is an effect cyberloafing on the performance of employees at the Cooperatives and SMEs Service Office of South Sulawesi Province. To achieve this goal, the researchers used indicators to measure these variables.variable cyberloafing , the indicators used are e-mailing activity and browsing activity. As for the employee performance variables using indicators of quality, quantity, timeliness, effectiveness and independence. This study uses quantitative research methods. Data collection techniques used are through observation, questionnaires and documentation. The population in this study were all employees at the secretariat of the Department of Cooperatives and SMEs of South Sulawesi Province which consisted of three sub. section namely sub. general section, staffing and law, sub. finance and sub. part of the program totaling 38 people. The sampling technique used in this study is the Krejcie table, which is 36 respondents. The data obtained from the research results were processed using data analysis and SPSS 25 application which consisted of validity and reliability tests, descriptive statistical data analysis techniques and inferential statistical analysis. The results of this study indicate that the indicators used in each cyberloafing and employee performance are in the quite and very good categories. Based on the determinant coefficient test, there is a very small effect between the two variables, which is 16.3%. Based on the simple linear regression coefficient, it shows a negative value, so it can be said that the direction of the influence of the variable X on Y is negative. So, it can be concluded that there is a significant negative effect between cyberloafing on employee performance.
Bimtek Pendidikan Karakter Membentuk Masa Depan Generasi Emas Anak Indonesia Agus, Andi Aco; Rivai, Andi Muhammad; Satrul, Hairul Saleh; Muh. Khaedir
Celebes Journal of Community Services Vol. 4 No. 2 (2025): June - November
Publisher : STIE Amkop Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/celeb.v4i2.3094

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Pengabdian kepada masyarakat ini bertujuan untuk menanamkan dan memperkuat pendidikan karakter bagi anak-anak Panti Asuhan Mattampawalie, Kota Makassar. Latar belakang kegiatan ini didasarkan pada pentingnya pendidikan karakter sebagai pondasi dalam membentuk generasi emas Indonesia yang berakhlak mulia, berdaya saing, dan memiliki kepribadian tangguh. Metode pelaksanaan dilakukan melalui pendekatan partisipatif berupa ceramah interaktif, diskusi, permainan edukatif, serta sesi refleksi nilai-nilai Pancasila yang mencakup kejujuran, tanggung jawab, disiplin, gotong royong, serta kepedulian sosial. Hasil kegiatan menunjukkan adanya peningkatan pemahaman anak-anak panti terhadap pentingnya nilai moral dan karakter dalam kehidupan sehari-hari. Anak-anak terlihat lebih berani mengemukakan pendapat, aktif dalam bertanya, serta menunjukkan antusiasme dalam mengaitkan nilai Pancasila dengan pengalaman mereka. Meskipun terdapat hambatan berupa keterbatasan sarana dan perbedaan latar belakang anak, hal tersebut dapat diatasi melalui metode penyampaian yang sederhana, kreatif, dan sesuai dengan konteks kehidupan mereka. kegiatan PKM ini memberikan kontribusi nyata dalam penguatan karakter anak-anak panti, sekaligus menjadi langkah strategis dalam menyiapkan generasi emas Indonesia.
The Influence of Fashion Trends on Purchasing Decisions at Rani Collection Boutiques in Makassar M, Fedrian; Baharuddin, Aris; Rivai, Andi Muhammad
Jurnal Administrasi Bisnis Vol 4, No 3 (2025) September
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v4i3.76173

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This study aims to determine how much influence Fashion Trend has on Purchasing Decisions at Rani Collection Boutiques in Makassar. This research is a quantitative research with a total of 97 respondents using a descriptive approach. Data collection was carried out using observation techniques, questionnaires and documentation. The population in this study was 3,734 people. The sampling method used was using the Slovin formula, which was narrowed by 97 people. The data obtained from the research results were processed using the SPSS application with data analysis techniques used, namely validity and reliability tests, normality tests, simple regression analysis and the coefficient of determination. Based on the results of the study, it shows that: (1) The influence of fashion trends is in the very high category with a total percentage of 87.60%. (2) The Purchase Decision Level is also in the very high category with a percentage of 89.45%. (3). The Influence of Fashion Trends on Purchasing Decisions at Rani Collecion Boutiques in Makassar is in the strong category with a percentage of 0.728 or 72.8%.  
Analysis of the Implementation of Business Strategies in Increasing the Competitiveness of Micro, Small and Medium Enterprises (MSMEs) in Cendana District, Enrekang Regency Hanisa, Nur; Rizal S, Muh; Kasmita, Maya; Rivai, Andi Muhammad
Pinisi Business Administration Review Volume 7 Nomor 2, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v7i2.76220

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Analysis of the Application of Business Strategies in Increasing the Competitiveness of Micro, Small and Medium Enterprises (MSMEs) in Cendana District, Enrekang Regency, Thesis, Faculty of Social Sciences and Law, Department of Administrative Sciences, Business Administration Study Program, Makassar State University. Guided by Muh Rizal and Maya Kasmita. This study aims to determine the implementation of business strategies and factors that affect the competitiveness of Micro Business actors. The method used in this research is qualitative method, which is a research method used to examine natural objects, where researchers are key instruments. Data collection techniques through observation, interviews, and documentation, informants from this study amounted to six people consisting of six micro entrepreneurs in Cendana District, Enrekang Regency. The results show that every Micro business actor seeks to improve the position of their products in competition in the market, because products are outputs of production process activities offered to the market to get attention, bought, used or consumed that can satisfy wants or needs and are one of the factors that can affect competitive advantage. Supporting factors that affect competitiveness are products offered that are durable / durable, business actors always innovate on their respective products, have their own unique products, the prices offered are very stable while the inhibiting factors are the use of social media that is not optimal, the ability to collect information on consumer needs is still lacking, and sales distribution is still limited in Enrekang Regency. Keywords : Business strategy, MSMEs, competitiveness
Analysis Competitiveness Improvement Strategy Product Rice of Perum Bulog Cabang Makassar. Amalia Nur, Mufridha; Darwis, Muhammad; Rivai, Andi Muhammad; Niswaty, Risma
Pinisi Business Administration Review Volume 7 Nomor 2, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v7i2.76224

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Analysis of Strategies for Increasing the Competitiveness of Rice Products at the Perum Bulog Cabang Makassar.. Thesis. Business Administration Study Program. Faculty of Social Sciences and Law. Makassar public university. (Supervised by Muhammad Darwis and Andi Muhammad Rivai). This study aims to determine and analyze strategies to increase the competitiveness of rice products at the BulogBranch of Perum Makassar. To achieve this goal, this study used a qualitative approach, this study took five respondents, consisting of A.M Retail, Direct and E-Commerce, A.M Distributor, Commercial Staff, and consumers. Data collection procedures used were in-depth interviews and documentation. The interview technique was carried out in a structured manner using interview guidelines. The results of this study indicate that the Makassar Branch of Bulog Perum has implemented a good and effective strategy to increase competitiveness in accordance with Michael E. Porter's theory. In carrying out the implementation of the competitiveness improvement strategy, Perum Bulog Makassar Branch conducts research on low-cost strategies, product differentiation strategies, innovation strategies, growth strategies, and cooperation strategies to determine a competitiveness strategy.Keywords: Strategy for Increasing Competitiveness, Rice, Perum Bulog 
Evaluating the Implementation of the School Zoning Policy in Primary School Admissions: A Case Study of Mamasa Regency Jonson; Risma Niswaty; Herman H; Muh. Rizal S; Andi Muhammad Rivai
International Journal Of Public Policy and Bureaucracy Vol. 2 No. 2 (2025): Internation Journal of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to evaluate the implementation of the zoning system policy for elementary school student admissions in Mamasa Regency. Employing a qualitative approach with a descriptive-evaluative method, data were collected through in-depth interviews, direct observations, and document analysis. Informants included education office officials, school principals, teachers, parents, and community leaders. The data were analyzed using techniques of data reduction, data presentation, and conclusion drawing. The findings reveal that the zoning policy contributes positively to equitable access to education, reduces dropout rates, and improves the efficiency of educational resource allocation. The system has helped achieve a more even distribution of students across schools, particularly in densely populated areas. However, the implementation still faces several challenges. These include unequal infrastructure development between regions, limited school capacities in certain zones, resistance from parents who prefer non-zoned schools, and instances of address falsification to bypass the policy. A situational analysis further indicates that while the zoning system enhances fairness in student placement, it also exposes disparities in school quality across different zones. The study suggests that to optimize the policy’s impact, improvements should focus on upgrading educational infrastructure, ensuring equitable teacher distribution, increasing public awareness, and conducting periodic policy evaluations. Overall, the zoning policy holds potential as a strategy to promote inclusive and fair education, but its effectiveness depends on addressing systemic inequalities and enhancing local implementation capacity in Mamasa Regency.
Analysis Of Waburi Park Tourism Destination Development Case Study In The New Gaya Village Of District Lapandewa South Buton District Majeyono; Rifdan; Andi Muhammad Rivai; Andi Anugrah Mahyuddin
International Journal Of Public Policy and Bureaucracy Vol. 2 No. 3 (2025): Internation Journal of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to examine the development of Waburi Park as a tourist destination using a holistic approach that considers social, economic, cultural, and environmental aspects. The main focus is the identification of key factors related to marketing and promotion, accessibility, tourism areas, and human resources. A descriptive method with a qualitative approach was employed, using in-depth interviews with stakeholders. Case studies were conducted on selected tourist destinations chosen for their natural and cultural potential. The findings indicate that effective promotion, particularly through digital platforms, has a significant impact on increasing tourist visits. Moreover, accessibility—including transportation infrastructure and connectivity has proven to be a crucial factor in enabling tourists to reach destinations. Proper management of tourism areas, including the development of facilities and environmental sustainability, also contributes to enhancing the tourist experience. In addition, the competence of human resources in the tourism sector, especially in service delivery and communication skills, strongly influences the quality of services received by visitors. This study recommends stronger synergy among the government, industry stakeholders, and local communities to improve promotion, accessibility, and tourism area management, as well as to strengthen human resource capacity in order to achieve sustainable tourism development.
From Vision to Practice: Transformational Leadership in Aligning Digital Adaptation with Islamic Values in Indonesian Sharia Hotels Rivai, Andi Muhammad; Suyuti, Muh. Rizal; Baharuddin, Aris; Salam, Rudi; Munna, Afzal Sayed
Milkiyah: Jurnal Hukum Ekonomi Syariah Vol. 4 No. 2 (2025): Milkiyah: Jurnal Hukum Ekonomi Syariah
Publisher : Sekolah Tinggi Agama islam Negeri Majene

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46870/milkiyah.v4i2.1538

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Sharia-compliant hotels in Indonesia are increasingly challenged to maintain religious integrity while embracing digital transformation. This study investigates how transformational leadership supports the integration of digital technologies in accordance with Islamic principles, recognising that although leadership is not explicitly regulated, the operational guidelines provide a normative framework that leaders are expected to interpret and implement in practice. A qualitative observational approach was employed. Data were collected from nine Sharia hotels in Makassar and Malang. The data were analysed using a six-phase thematic analysis framework, which enabled the systematic identification, coding, and interpretation of patterns across the entire dataset. The findings reveal that transformational leadership, which is characterised by visionary direction, motivational influence, and supportive engagement, is crucial in aligning technological adaptation with Sharia values. Hotels with stronger leadership adherence to Islamic ethics were more adherent in implementing digital tools that uphold modesty, halal standards, and moral conduct. Conversely, hotels lacking in consistent leadership practices showed weaker integration of both digital systems and Sharia compliance. Transformational leadership is essential in harmonising innovation and Islamic values. The findings of this study provide practical implications for Sharia hotel managers and policymakers to integrate transformational leadership with digital strategies so that technological innovation can enhance competitiveness without compromising adherence to Sharia principles.
Implementation of Sustainable Operations Management in the Digital Age: Toward a Greener and More Efficient Business Fahmil, Fahmil; Rivai, Andi Muhammad; Rifai, Ahmad; Rivalgy, Muhammad
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 2 No 3 (2024): Volume 2, Issue 3, September 2024
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v2i3.397

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This study explores the importance of sustainable operations management in the digital age. The research aims to examine how digital transformation has reshaped various industrial sectors, particularly in the context of green business practices, sustainability-focused technology and innovation, and the development of sustainable products and services. Additionally, it includes a case study on the implementation of sustainable operations management by Unilever. The research methodology involved a literature review of relevant sources, including scholarly journals, reports, and recent articles. A descriptive analysis technique was employed to identify trends, challenges, and opportunities in applying sustainable operations management in the digital era. The findings reveal that digital transformation has significantly impacted multiple industries. Companies that adopt green business practices, leverage technology for sustainability, and innovate sustainable products and services can enhance their triple bottom line performance and gain a competitive advantage in the market. The Unilever case study illustrates how embracing green digitalization tools and integrating sustainability into all operations can help organizations achieve their sustainability goals. However, the study also highlights the challenges and opportunities that must be navigated when implementing sustainable operations management in the digital age.
Co-Authors Ahmad Rifai Akbar, Fatimah Aliah, Nurul Alief Ali Akbar, Nur Amalia Nur, Mufridha Anas, Andi Shakira Andhi Febisatria Andi Aco Agus, Andi Aco Andi Ainun Abdillah Andi Akram Nur Risal Andi Alamsyah Rivai Andi Anugrah Mahyuddin Andi Cudai Nur Andi Cudai Nur Andi Dewa Mauraga Andi Nurul Ma’rifa Annisa Dwifitri, Syifa Anwar, Yusri Aqilla Fadia Herman Arina Aghniya Aris Baharuddin Aris Baharuddin Aris Baharuddin Aslinda Aslinda Aslinda Aslinda, Andi Asmaul Husnah Nasrullah Asmawati, Endang Awalia, Yusniharti Bakhtiar Bakhtiar Bakhtiar Bakhtiar Didin Halim Erdi Fahmil, Fahmil Faizah Khaeruddin Fatimah Akbal Fatimah B, St. Febhisatria, Andi Fitriandini Fitriandini Guritno, Riko Haedar Akib Halim, Didin Hanisa, Nur Hasmawati Hasmawati Hasmawati HASNAWI HARIS Hasni Agustina Halim Herlina Sakawati Herman H Hery Widijanto Ibandong Ibandong, Ibandong Ika Reskiyanti Irensi Seppa, Yusi Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jannah, Nadilah Zahratul Jonson M, Fedrian M. Rezky Fitra Arfiyanto Madulu, Jeni Mahmud, Ramlan Majeyono Malviansyah, Zakwan Maya Kasmita Megawati Megawati Muh Faizal Muh Luthfi Siraj Muh. Darwis MUH. KHAEDIR Muh. Nasrullah Muh. Nur Yamin Muhammad Fahreza, Andi Muhammad Farid Wiranto Muhammad Ilham Bakhtiar Muhammad Rafli Setiawan Muhammad Rizal Muliadi Multifasari, Lilis Munna, Afzal Sayed Mustaring Mustaring Mut'Mainna Mut'Mainna Najla Harun Nasriah Nasriah Nengsi Agustianti Nur, Andi Cudai Nurhasni Muis Nurmasnaeni, Nurmasnaeni Nurul Aliah Nurul Azza Nurul Mukhlisah Abdal Paramitha, Dyan R., Mantasiah Rahman, Khaidir Ramlan Mahmud Ratna ., Ratna Rauf, Reski Febyanti Resky Hidayat Resky, Nur Amalia Rifdan Rina Pati Risma Niswaty Rivai, Andi Tenri Ola Rivalgy, Muhammad Rizal S, Muh. Rudi Salam S, Muh. Rizal Sakawati, Herlina Satrul, Hairul Saleh Seppa, Yusi Irensi Sirajuddin Saleh Siti Syarifah Wafiqah Wardah Siti Syarifah Wafiqah Wardah Sitti Syarifah Wafiqah Wardah SUDIRMAN, MUH. Suhaeb, Laelah Azizah S. Sulmiah Sulmiah, Sulmiah Suyuti, Muh. Rizal Syahrul Safar Syaputra, Arlian Fachrul Syarifah Fathimah A. Syarifuddin Syarifuddin Titi Sarnawiyah Triana Putri Herianto, Triana Putri Herianto Umar, Nur Fadhilah Viarel Batara Wafiqah Wardah, Siti Syarifah Wahyu Hidayat M Wajdi, Fathullah Windy Azra Triana Yusi Irensi Seppa Yusi Irensi Seppa Yusri . Yusri Yusri Yusri Yusri