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All Journal Jurnal Pendidikan Vokasi Jurnal Penelitian dan Evaluasi Pendidikan E-Journal Home Economic and Tourism Jurnal Pendidikan Teknologi dan Kejuruan JTEV (Jurnal Teknik Elektro dan Vokasional JOIV : International Journal on Informatics Visualization Jurnal Organisasi Dan Manajemen JURNAL PENDIDIKAN TAMBUSAI International Journal of Educational Dynamics (IJEDS) Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Ensiklopedia Education Review Altasia : Jurnal Pariwisata Indonesia Jurnal Pendidikan dan Keluarga Journal of Applied Engineering and Technological Science (JAETS) Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE International Journal of Demos Dinasti International Journal of Digital Business Management Jurnal Manajemen Pelayanan Hotel Community Development Journal: Jurnal Pengabdian Masyarakat Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Global Research on Tourism Development and Advancement (GARUDA) JELAJAH: Journal of Tourism and Hospitality Home Journal : Hospitality and Gastronomy Research Journal Jurnal Pendidikan dan Perhotelan Jurnal Pariwisata Nusantara YASIN: Jurnal Pendidikan dan Sosial Budaya Gema Wisata Nawasena: Jurnal Ilmiah Pariwisata International Journal of Management and Business Economics Jurnal Penelitian Ilmu Pendidikan Indonesia Journal of Business on Hospitality and Tourism Journal of Multidisciplinary Science: MIKAILALSYS Jurnal Sains Terapan Pariwisata Jurnal Manajemen Pariwisata dan Perhotelan Jurnal Manajemen dan Pemasaran Digital Journal of Authentic Research Jurnal Transformasi Bisnis Digital JURNAL BUANA Journal of Multidimensional Management Jurnal Ragam Pengabdian Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Brilliant International Journal of Management and Tourism Academia Open
Feri Ferdian
Universitas Negeri Padang
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Journal : journal of multidimensional management

 1 
The Effect of Emotional Exhaustion on Employee Turnover Intention at Pangeran Beach Hotel Padang Azizah; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.45

Abstract

Emotional exhaustion, a central dimension of burnout, is widely recognized as a critical antecedent of employee turnover intention, particularly in high-pressure service sectors such as hospitality. This study investigates the effect of emotional exhaustion on turnover intention among employees of Pangeran Beach Hotel Padang, Indonesia. Adopting a quantitative research design with total sampling, data were collected from 65 employees using a structured questionnaire and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that emotional exhaustion has a positive and significant impact on turnover intention, indicating that higher levels of emotional depletion substantially increase employees’ propensity to leave the organization. Theoretically, the findings extend burnout and turnover literature by providing empirical evidence from the underexplored Indonesian hospitality context. Practically, this study offers insights for hotel managers to implement targeted interventions—such as workload optimization, emotional support programs, and employee engagement initiatives—to reduce burnout and enhance retention. Limitations include the single-hotel focus and cross-sectional design, suggesting that future research should employ longitudinal and multi-site approaches to improve generalizability.
The Influence of Reservation Agent Service Quality on Guest Room Booking Decisions at Jumeirah Angel Vita Triana; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.63

Abstract

This study investigates the influence of reservation agents’ service quality on guests’ booking decisions at Jumeirah Bali, a five-star luxury hotel facing increasing competition from online travel agencies (OTAs). Using a quantitative descriptive approach with a causal-associative design, data were collected from 100 respondents selected through purposive sampling, and analyzed using simple linear regression supported by validity, reliability, and classical assumption tests. The results reveal that service quality significantly affects booking decisions, with a regression coefficient of 0.618 and R² of 0.485, indicating that nearly half of the variance in guest decisions is explained by service quality. Politeness, professionalism, and product knowledge were identified as the strongest dimensions, while responsiveness and attentiveness, though satisfactory, require further improvement. These findings underscore the strategic role of reservation agents as the first service encounter that shapes guest perceptions, enhances direct booking performance, and strengthens long-term loyalty in a competitive hospitality market.
Above-the-Line Promotion and Hotel Guests' Stay Decisions at Pangeran City Hotel Padang Santika Oktavia Fani; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.107

Abstract

Pangeran City Hotel Padang used a mix of broad-reach and digital promotional channels but experienced difficulty maintaining guest volume during periods when stronger demand was expected, creating a need to assess whether promotional communication was associated with hotel selection. This study examines the relationship between above-the-line promotion and guests' decisions to stay. A quantitative cross-sectional causal-associative survey was conducted during April-May 2023 with 100 hotel guests selected through purposive sampling. Data were collected using a five-point Likert-scale questionnaire and analyzed with partial least squares structural equation modeling (PLS-SEM) in SmartPLS 4. The final measurement model retained 19 promotion indicators and 27 stay-decision indicators. Outer loadings ranged from 0.721 to 0.849 and from 0.683 to 0.880, respectively; Cronbach's alpha values were 0.967 and 0.981, composite reliability values were 0.970 and 0.982, and HTMT was 0.731. Above-the-line promotion accounted for 51.8% of the variance in stay decision (R² = 0.518). The structural path was positive and significant (β = 0.729, t = 9.952, p < 0.001). The findings indicate that visible, credible, and decision-relevant promotion is positively associated with guests' hotel choice, while the distinction between traditional mass-media promotion and digital channels should be made more explicit in future measurement.
UTAUT Determinants of E-Commerce Hotel Booking Behavior at The ZHM Premiere Hotel Padang Reza Amelia; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.109

Abstract

This study examines the determinants of self-reported e-commerce hotel booking behavior at The ZHM Premiere Hotel Padang. Platform-based room reservations fluctuated between August 2022 and January 2023, indicating that channel availability alone did not ensure stable digital booking activity. A quantitative cross-sectional survey was conducted among 273 guests who had used an e-commerce platform to reserve a room at the hotel. The model applied four determinants from the Unified Theory of Acceptance and Use of Technology (UTAUT): performance expectancy, effort expectancy, social influence, and facilitating conditions. Use behavior was measured through questionnaire responses and therefore represents guests' self-reported booking use rather than transaction-log behavior. Data were analyzed with SPSS 26 and PLS-SEM in SmartPLS 3. The measurement model demonstrated acceptable reliability, convergent validity, and Fornell-Larcker discriminant validity. The structural model explained 61.1% of the variance in use behavior. Performance expectancy (beta = 0.372, p = 0.008) and effort expectancy (beta = 0.362, p = 0.007) were the strongest predictors, followed by social influence (beta = 0.154, p = 0.035) and facilitating conditions (beta = 0.098, p = 0.045). The findings indicate that hotel managers should prioritize practical booking value and simplicity, while maintaining social credibility and adequate transaction support.
The Effect of Visitor Satisfaction on Revisit Intention at Embun Waterpark Pasaman Muhammad Ikhsan; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.110

Abstract

This study examines the effect of visitor satisfaction on revisit intention at Embun Waterpark in Pasaman Regency, Indonesia. The research was motivated by increasing visitation alongside complaints about the visitor experience and indications that some visitors were reluctant to return. A quantitative cross-sectional causal-associative survey was conducted between October and November 2022 among 241 visitors who had visited the attraction at least twice. Respondents were selected through purposive sampling and completed a five-point Likert-scale questionnaire. Satisfaction was measured through fulfillment of expectations, needs, and desires, while revisit intention was represented by intention to revisit, recommendation, and destination preference. Simple linear regression showed that satisfaction was positively associated with revisit intention (B = 0.247, beta = 0.376, t = 6.264, p < 0.001). The model explained 14.1% of the variance in revisit intention. The findings indicate that satisfaction is a meaningful but limited predictor of return intention, so destination management should improve the visitor experience while also addressing other determinants of loyalty.
Tacit and Explicit Knowledge Management at Daima Hotel Padang: A Descriptive Employee Assessment Hamdi Aziz; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.115

Abstract

This study descriptively assesses employee perceptions of tacit and explicit knowledge management practices at Daima Hotel Padang. A descriptive quantitative survey used a census of all 59 employees and a twelve-item Guttman-scale questionnaire with yes/no responses. Five items addressed tacit knowledge through experience, learning from others, problem solving, and professional practice, while seven items addressed explicit knowledge through standard operating procedures, work systems, and technology use. Tacit-knowledge items generated a 92.9% affirmative-response rate, and explicit-knowledge items generated 92.3%. The overall affirmative-response rate was 92.5%. These percentages represent employee agreement with the questionnaire statements and should not be interpreted as direct measures of the organizational effectiveness of the hotel's knowledge-management system. The weakest tacit item concerned learning from work-related problems (89.8%), while the weakest explicit item concerned the contribution of standard operating procedures to productivity and time efficiency (89.8%). The findings suggest that Daima Hotel Padang has a favorable employee-perception foundation for knowledge sharing and documentation, but management should formalize post-incident learning, mentoring, periodic SOP review, and a centralized digital repository.
Employee Engagement and Performance among Sales and Marketing Employees at The Ritz-Carlton Jakarta Pacific Place Fauzan Ihza; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.116

Abstract

This study examines the relationship between employee engagement and self-reported performance among sales and marketing employees at The Ritz-Carlton Jakarta Pacific Place. A quantitative cross-sectional causal-associative survey used a census of all 34 employees. Employee engagement was measured through vigor, dedication, and absorption, while employee performance covered work quality, quantity, timeliness, and independence. Employee engagement achieved 81.23% of the ideal score and employee performance 91.94%. Dedication and absorption were rated more strongly than vigor, while performance dimensions were consistently high. A mathematical consistency check of the archived regression values indicates a positive but statistically non-significant relationship (B = 0.483, SE = 0.304, t = 1.589, F = 2.525, p approximately 0.122, R approximately 0.270, R-squared approximately 0.073). These reconciled values are consistent with the reported ANOVA sums of squares but should be confirmed against the original SPSS output before final publication. The findings suggest that management should prioritize employee energy and recovery, particularly the vigor dimension, while maintaining dedication and concentration through supportive leadership, realistic targets, recognition, and adequate job resources.
Co-Authors Aditya Warman Adzandri, Faraz Afriana, Fitri Agusti Efi Amarta, Cut Niken Amel, Jullei Amira, Rafika Ananda, Elviona Rizky Andri Gemaini Andrika Aldi Angel Vita Triana anisa fadilla, septya Anisa Febriani Putri Anni Faridah Aprianti, Viki Arif Adrian Arif Syafri Weldy Arifandi Ilham Asmar Yulastri Aulia Ramadhani Ayu Wirdawati Azizah Azmen Kahar Azwar, Hendri Belly Rozano Dedek Kurniawan Dedek Kurniawan Defa Yuanda Dewi, Muharika Dina Zikrah Donna Selviana Dortina Hutabarat, Ruth Sama Edo Ronaldo Efrida Yanti Efrida Yanti Eka Mayasari Elfizon Elfizon Elfizon Elfizon Elida elida elida Ernawati Ernawati Ezi Angraini Fadillah, Ilham Putra fadly fadly Fajar Sidik Fauzan Ihza Fauzi Alfiandri Febbi Ari Istiqomah Febrian Ananda Febrian Ananda Febrian Rafqi Febrian Rafqi Febrianti, Riri Febrina Vionicha Milanda Febrina Vionicha Milanda Feriantano Sundang Pranata Firda Aulia Rahmi Firda Aulia Rahmi Firza Tullah Aufa Fitri Afriana Fran Serano Andres Fran Serano Andres Frisca Sasri Dwitama Frisca Sasri Dwitama Ganefri . Gebi Tamara Manurung Geovanne Farell Hamdi Aziz Haris Ramadhan Haris Ramadhan Haru Hasnel Helma Pionistika Hijriyantomi Suyuthie Icha Rizal Ilham Indriani Putri Salzabilla Ira Meirina Ira Meirina Ira Meirina Chair Islami, Genzia Aurela Joya Ivan Kolivanof Jennyfer Jennyfer Jihan Aulia Fatin Kasmita Kasmita Kasmita Kasmita Kasmita Khairani Saladin Kurnia Illahi Manvi Luthfi Marsa Salsabil M Ikhwanul Fajri M. Kevin Caniago Meirina, Ira Mendrofa, Agung Braja Meshy Mulyani Meshy Mulyani Muhammad Alfarisyi Muhammad Ariq Alfarroz Muhammad Daffa Valian Albar Muhammad Fadlan Fahrezi Muhammad Ikhsan Mutiara Fitri Nabila Ufaira Nabilla Almira Lamis Nanda Wulandari Nidia Wulandari Nidia Wulansari Nindy Eka Putri Nizam, Syahrul Noliana Oktavia Nova Kurnia Julisri Markis Nur Fadillah Nur Hilal Nurizki, M. Ihsan Nyiayu Amrina Rosyadah pasaribu pasaribu pasaribu, pasaribu Puan Nabilla Putri Astri Rangkuti Rabiatul Adawiyah Rafika Amira Rahma Risa Asri Rahmi Fadilah Raysa Apriana Firdaus Restianti, Risa Retnaningtyas Susanti Reza Amelia Reza Amelia Rian Mulawarman Rian Mulawarman Riyan Hidayatullah, Riyan Rizki Amelia Sinensis Rizqi, Afdhal Roni Hermanto Roni Hermanto Rosa, Alya Rosalina, Linda Saharani Yarietsa Sahvira, Apries Marta Santika Oktavia Fani Saputra, Andri Satrio Saputra, Niko Saputra, Panji Seruni Dinitri Shadiqatil Aqwal Silfeni Silfeni Sirait, Meyling Stefani Stephanie Vivian Yuricha Stephanie Vivian Yuricha Suci Wulandari Surenda, Rian Syatila Hilya Tasmara, Dinda Alysa Tasya Lindia Putri Ayu Thesa Alif Ravelby Tigor Halomoan Tambunan Tito Setya Sugiarto Tusadiah, Halimah Vanica Serly Viki Aprianti Vischa Mansyera Pratama Wanda Melisa Nurlita Warman, Yudi Waryono . Weldy, Arif Syafri Wira Tri Annisa Wulandari, Citra Putri Yanza, Nauval Afif Yasri Yasri Yasril Yunus Yetti, Silvia Yorike Dwi Putri yosanti, febrisa Youmil Abrian Yudha Aditya Fiandra Yudha Fatmiruftian Syahril Yudha Fiandra Yudistira, Sukma Yuke Permata Lisna Yulfa, Arie Yulia Efnawati Yuliana Yuliana Yuliana Yuliana Yuliana Yuliarma Yunisha Eureka Yuspita Mardiana Yuzra, Sabrina Salsabila Zahari, Mohd Salehuddin Mohd Zikri, Muhammad Afdhal Zulmi, Mila Zur, Rohana