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Intam Kurnia
Public Administration Program, Tadulako University, Indonesia
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IMPLEMENTATION OF FINANCIAL MANAGEMENT POLICIES IN THE PROVINCIAL HEALTH OFFICE OF CENTRAL SULAWESI Wiwinarsih, Wiwinarsih; Riadi, Slamet; Kurnia, Intam; Irfan Mufti, Mohammad
Berajah Journal Vol. 4 No. 4 (2024): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v4i4.411

Abstract

This research aims to analyze and explain the implementation of financial management policies at the Provincial Health Office of Central Sulawesi. The research method is qualitative descriptive, and data collection techniques include observation, interviews, and documentation. This research was conducted at the Provincial Health Office of Central Sulawesi using a purposive sampling technique with five informants. Based on the results and discussion, according to Government Regulation No. 12 of 2019 regarding regional financial management, which includes planning and budgeting, implementation, administration, and accountability, it shows that communication has been effective, conducted through technical guidance, meetings, and information dissemination. The quantity of human resources is adequate, but their quality is still lacking in competence. The disposition has been functioning well, characterized by support and commitment from policy implementers. However, the bureaucratic structure has not been optimal. In conclusion, the implementation of financial management policies at the Provincial Health Office of Central Sulawesi has not yet been fully effective.
Evaluasi Kebijakan Kemudahan, Perlindungan, dan Pemberdayaan Usaha Mikro Kecil Menengah di Dinas Koperasi, Usaha Kecil dan Menengah di Kabupaten Sigi Hermiati, Hermiati; Kurnia, Intam; Halim, Rahmawati
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 6 No. 3 (2025): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/syntaximperatif.v6i3.741

Abstract

Penelitian ini bertujuan untuk mengevaluasi implementasi kebijakan Kemudahan, Perlindungan, dan Pemberdayaan Usaha Mikro Kecil Menengah (UMKM) di Kabupaten Sigi berdasarkan Peraturan Daerah Nomor 3 Tahun 2024. Permasalahan utama yang dikaji adalah sejauh mana kebijakan tersebut telah diterapkan secara efektif dan sesuai dengan kebutuhan pelaku usaha. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam terhadap sembilan informan yang terdiri dari pejabat pemerintah, pendamping UMKM, dan pelaku usaha. Hasil penelitian menunjukkan bahwa kebijakan cukup efektif dalam hal penyederhanaan perizinan dan bantuan awal, namun pelaksanaannya belum efisien dan merata. Banyak pelaku UMKM di wilayah terpencil belum tersentuh bantuan, dan jenis bantuan yang diberikan sering tidak sesuai dengan kebutuhan. Selain itu, lemahnya pendataan serta minimnya pendampingan menjadi hambatan utama dalam pelaksanaan kebijakan. Penelitian ini menyimpulkan bahwa kebijakan perlu disempurnakan melalui penguatan basis data, peningkatan koordinasi lintas sektor, serta pendekatan yang lebih adaptif terhadap kondisi lokal agar dapat meningkatkan daya dukung dan keberlanjutan UMKM di Kabupaten Sigi
ACCOUNTABILITY OF THE REGIONAL REPRESENTATIVE COUNCIL'S SUPERVISION FUNCTION IN THE BUDGET AND REGIONAL EXPENDITURE REVENUE OF PARIGI MOUTONG DISTRICT Santrillah, Amelia; Waris, Irwan; Kurnia, Intam
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 3 No. 5 (2024): April
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v3i5.1941

Abstract

This study aims to determine and analyze the accountability of the supervisory function of the Regional People's Representative Council for the implementation of the Parigi Moutong Regency APBD in realizing good governance and to find out the obstacles and solutions faced by the DPRD in the implementation of the supervisory function in the implementation of the Parigi Moutong Regency APBD. The type of research used is qualitative research. The determination of informants is carried out in a purposive way. The types of data used are primary data and secondary data. Data collection techniques, carried out through observation, interviews, documentation. The data analysis used is the interactive analysis model of Miles and Huberman in Hardinsyah (2015), namely the process of data collection, data condensation, data display, and conclusion drawing (verification). The theory used in this study is the theory proposed by Syahruddin Rasul (2002), where in assessing an accountability there are five dimensions of accountability, namely (1) aspects of legal accountability and honesty, (2) aspects of managerial accountability, (3) aspects of program accountability, (4) aspects of policy accountability and finally (5) aspects of financial accountability. The results showed that the DPRD Parigi Moutong in carrying out the supervisory function of the Regional Budget still has several shortcomings, namely the complexity of most DPRDs that must be improved, DPRD initiatives that are lacking related to the preparation of benchmark material documents in the implementation of supervisory activities, less than optimal communication between the DPRD and Regional Government TAPD, and the interests of the DPRD which are often the main focus of the DPRD that ignores the interests of the people as a whole.
Pelayanan Pembuatan E-KTP Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sigi Devina, Adhe; Ardianti, Meri; Lufira, Lufira; Putri, Azmi Mardia; Nurhayati, Nurhayati; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.77

Abstract

This study aims to evaluate the quality of services in issuing Electronic Identity Cards (e-KTP) at the Department of Population and Civil Registration of Sigi Regency based on the five dimensions of service quality in the SERVQUAL model: tangibles, reliability, responsiveness, assurance, and empathy. This research employs a qualitative approach with a descriptive type. Data were collected through observations, interviews, and documentation involving service officers and community members who were in the process of obtaining an e-KTP. Data analysis was conducted through data reduction, data presentation, and conclusion drawing using Miles and Huberman’s analytical technique. The results indicate that the quality of e-KTP services in Sigi Regency has not been fully optimal. In the tangibles dimension, service facilities are considered adequate; however, the waiting room is still narrow and uncomfortable, making it unable to accommodate the number of applicants during peak service hours. In the reliability dimension, services follow established procedures, but the stability of the Population Administration Information System (SIAK) network often experiences disruptions, slowing down the recording and printing processes of e-KTPs. In the responsiveness dimension, officers are deemed responsive and provide clear guidance to the public, although the speed of service completion is highly influenced by network conditions. In the assurance dimension, officers possess the necessary competence, behave politely, and are able to provide a sense of security through open and informative explanations of procedures. Meanwhile, in the empathy dimension, officers demonstrate a friendly attitude, are non-discriminatory, and provide attention to the needs of the community. The conclusion of this study shows that although officers have provided fairly good services, several aspects still need improvement, particularly regarding the enhancement of physical facilities and optimization of the SIAK network. More comprehensive improvement efforts are required so that e-KTP services in Sigi Regency can run more effectively, comfortably, and meet public service quality standards.
Kualitas Pelayanan Administrasi Pasien Di Puskesmas Singgani Kota Palu Rahman, Fathur; Maryam, Sinta; Agil, Muhammad; Desy, Desy; Adji, Vita Adonia; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.78

Abstract

This study aims to analyze the quality of patient administration services at Singgani Health Center in Palu City using the five dimensions of SERVQUAL approach (tangibles, reliability, responsiveness, assurance, and empathy). Health centers as primary health care facilities require optimal administrative systems to support smooth health service delivery to the community. This research employs a descriptive qualitative method with data collection techniques through in-depth interviews, observation, and documentation. Research informants consisted of administrative staff, head of administration, and patients selected through purposive sampling. Data analysis used the Miles and Huberman model including data reduction, data presentation, and conclusion drawing. The results showed that the quality of administrative services has generally been running well with the dimensions of reliability, responsiveness, assurance, and empathy showing positive performance. Administrative staff were assessed as responsive, friendly, meticulous in recording, and able to provide special attention to patients. However, the tangibles dimension still requires improvement, especially regarding the comfort of the waiting room during increased patient volumes. This study recommends optimization of physical infrastructure, enhancement of human resource capacity, development of queue management systems, and strengthening of periodic service monitoring and evaluation
Pelayanan Pemadaman Api Dinas Pemadam Kebakaran dan Penyelamatan Kota Palu Safana, Nabila; Septiara, Siti Anadya; Asran, Asran; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.82

Abstract

This study aims to analyze the quality of fire extinguishing services provided by the Palu City Fire and Rescue Service based on SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The results show that the service provided by Palu City Fire and Rescue is generally responsive and professional, especially in terms of reliability and responsiveness. However, there are still challenges in the availability of facilities and infrastructure, accessibility in public spaces, and community awareness regarding the priority of emergency vehicles. The main supporting factors are the competence and spirit of the personnel, government support, and inter-agency coordination. This research recommends improving facilities, conducting regular training, and socializing to the community to enhance the standard of public service by Palu City Fire and Rescue in disaster management
Implementasi  Kebijakan Program Keluarga Harapan Studi Di Kelurahan Taipa Dwitama, Rezdha; Anesyana, Dewi parwati; Juniani, Hanifa; Safitri, Aura Ramadhani; Riyanti, Rivani Arva; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.83

Abstract

Program Keluarga Harapan (PKH) adalah program pemberian bantuan sosial bersyarat dari pemerintah Indonesia yang bertujuan untuk mengentaskan kemiskinan dan meningkatkan kualitas hidup keluarga miskin melalui akses pendidikan, kesehatan, dan perlindungan sosial. Program Keluarga Harapan (PKH) berperan penting dalam memperbaiki kesejahteraan masyarakat miskin dengan menstimulasi perubahan cara hidup agar lebih mandiri dan produktif. Di Sulawesi Tengah, khususnya di Kelurahan Taipa, program ini mendapat perhatian sebagai bagian dari upaya peningkatan kesejahteraan sosial masyarakat setempat. Kelurahan Taipa merupakan salah satu wilayah yang menjadi lokasi pelaksanaan Program Keluarga Harapan. Meskipun program ini telah berjalan selama beberapa tahun, masih terdapat berbagai permasalahan yang berpotensi menghambat efektivitasnya. Sebagian masyarakat penerima menilai bahwa pelayanan dalam hal pengurusan administrasi, penyaluran bantuan, dan pendampingan belum sepenuhnya optimal. Hal ini dapat disebabkan oleh keterbatasan sumber daya pendamping, kurangnya sosialisasi yang efektif, ataupun kendala teknis dalam pelaksanaan program. Di Kelurahan Taipa, Program Keluarga Harapan diimplementasikan melalui koordinasi antara pemerintah daerah, Kecamatan Palu Utara, dan kelurahan setempat dengan fokus pada keluarga yang memiliki anak sekolah, ibu hamil, atau lansia, karena keluarga di wilayah ini tergolong miskin dan berhak menerima Program Keluarga Harapan. Penelitian ini menggunakan penelitian kualitatif deskriptif. Hasil penelitian diketahui, dalam pelaksanaannya pelaksanaan Program Keluarga Harapan (PKH) yang dilakukan di kelurahan Taipa Kota Palu Barat yang bertujuan untuk mengentaskan kemiskinan dan meningkatkan kualitas hidup keluarga miskin melalui akses pendidikan, kesehatan, dan perlindungan sosial.
Studi Komparatif Kualitas Pelayanan Publik di kota Palu dan Kota Batu Matimpas, Daniel Charis; Toneke, Meyriska Chatrine; Maulidina, Cantika; Rahma, Deslya Wati; Rafli, Moh; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/10.55100/paradigma.v4i2.84

Abstract

Penelitian ini melakukan analisis komparatif kualitas pelayanan publik di Kota Palu dan Kota Batu menggunakan model SERVQUAL dengan lima dimensi: tangibilitas, reliabilitas, responsivitas, jaminan, dan empati. Melalui pendekatan kualitatif deskriptif dengan studi kasus ganda, observasi partisipan, wawancara mendalam, dan analisis dokumen di lokasi seperti Citraland, Mantantimali, Museum Palu, Santera, Bromo, Jatim Park 1, serta mall setempat, hasil menunjukkan Kota Batu unggul secara keseluruhan berkat fasilitas modern interaktif, konsistensi layanan, respons petugas yang sigap, profesionalisme tinggi, dan empati personal yang kuat. Sebaliknya, Kota Palu menghadapi kendala infrastruktur pascabencana, sikap petugas kurang seragam, dan keterbatasan SDM yang menurunkan kepuasan pengunjung. Faktor penyebab perbedaan meliputi kematangan kebijakan daerah, manajemen SDM, infrastruktur, dan peran stakeholder, dengan rekomendasi peningkatan untuk Palu melalui pelatihan aparatur, optimalisasi fasilitas, dan kolaborasi lintas sektor guna menyamai standar Batu
Implementasi Kebijakan Perlindungan Anak Korban Kekerasan Di Kabupaten Parigi Moutong Lahaku, Jesika Olivia; Kurnia, Intam; Ferianto, Fiki
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/9ckr1v98

Abstract

Implementation of the policy of protection children victims of violence is still experiencing obstacles such as the limitations of the resources in this case the source of the budget and labor, then there is still a lack of understanding of the community in the importance of child protection From acts of violence, making the implementation of the policy of protection children not running optimally. This study aims to determine the obstacles that occur in the implementation of the policy of protection of women and children victims of violence in Parigi Moutong Regency. This study uses the theory of the implementation of van meter and van horn policies, namely there are 6 indicators of policy standards and objectives, resources, characteristics of implementing organizations, communication between related organizations, attitudes of implementers, social, economic and political environment. The results of this study indicate that the implementation of the policy of protection  children victims of violence in Parigi Moutong Regency is not optimal due to the limitations of resources, and social and economic environmental factors are also the biggest challenges inimplementation of this policy.
Kualitas Pelayanan Pengaduan Kasus Kekerasan Anak Di Dinas Pemberdayaan Perempuan dan Perlindungan Anak Kota Palu Pratama, Putra; Intan, Intan; Manda, Manda; Amalia, Rezki; Diva, Diva; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 7 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v7i2.112

Abstract

This study aims to analyze the quality of complaint services for child abuse cases at the Office of Women’s Empowerment and Child Protection (DP3A) of Palu City in supporting child protection efforts. The study focuses on five dimensions of service quality: responsiveness, assurance, tangibles, empathy, and reliability. This research employs a descriptive qualitative approach. Data collection techniques include in-depth interviews, observations, and documentation. The informants in this study consisted of the Head of the Child Abuse Division, service staff, and data operators, who are directly involved in the process of receiving and handling complaints. Data analysis was conducted through data condensation, data display, and conclusion drawing. The findings reveal that the dimensions of responsiveness, assurance, tangibles, and empathy have been implemented quite effectively. Officers are able to provide initial responses, explain service procedures, and demonstrate concern for complainants and victims. Facilities such as service rooms and counseling rooms are available, although improvements in comfort are still needed. However, reliability has not been optimal due to delays in case follow-up, inconsistent progress information, and cross-sector coordination barriers, which reduce public trust. The study concludes that the quality of complaint services for child abuse cases at DP3A Palu City is not yet optimal.
Co-Authors 2018, Agus Abd. Hamid Abdul Rivai Abu Tjaya Adji, Vita Adonia Adriansa, Muhammad Wandi Akbar Akbar Al Munawwara Alamsyah, Andri Aldi Amalia, Miftah Amalia, Rezki Anang Ma’ruf Anasa, Tiansi Andi Asri Cahyani Andi Belgratia Bubun Bandaso Andi Murfiqien Latjuba Anesyana, Dewi parwati Anggraeni, Intan Kusuma Apriani, Sitti Hardiyanti Ardianti, Meri Asran, Asran Aulia Farida Aura, Audietya Chantieka Aviliani, Aviliani Azwar Azwar Bakri, Nuraini Borman, Mohammad Riski Christin, Vernanda Dandan Haryono Darmawati Daswati Desy Desy, Desy Devina, Adhe Dg. Masiga, Muhammad Anshar Diva, Diva Dwitama, Rezdha Dyo Moh Sabda Fahrial, Abd Azis Fani Fani Farista, Gita Fatahillah, Raihan Fathur Rahman Fiki Ferianto Fikra Fikra Fildayana, Fildayana Fransiska, Aprilia Friscia Novianti Setiawan Hardianti, Dina Harmain, Moh. Fadli Sumarwanto hartawan Hasbullah Hasbullah Hasbullah Hasbullah Hasbullah Hermiati, Hermiati hidayatullah, feby kalsum Hj Mustainah I Wayan Indrawan Ikram, Dzul Jalali Indah Amalia Intan Intan Intan Kumbayoni, Ni Gusti Putu Irwan Waris Jery Devano Juniani, Hanifa Kurniawan, Rendy Kusuma, Elvina Zerlinda Lahaku, Jesika Olivia Lahay, Marthiana Lidia Olivia Balanda Lufira, Lufira M. Nur Alamsyah, M. Nur Manda, Manda Mandarlangi, Megawati A. Mangasing, Nasir Mardhatilla, Zakia Mastang, Mastang Matimpas, Daniel Charis Maulidina, Cantika Mayusa, Askar Meinar Meinar Moh. Efendi, Moh. Moh. Royfandi Moh. Steven Sukarno Mohamad Cahyadi Mohammad Arief Bachtiar Mohammad Irfan Mohammad Irfan Mufti Mohammad Kasim Buluade Mohammad Kasim Buluade MUHAMMAD AGIL Muhammad Arief Muhammad Irfan Muhammad Khairil Munari Mustaina N Mustainah Mustainah Mustainah Mappatoba Nabilla, Desyha Nasrullah Nasrullah Ni Nyoman Wartati Novitasari Novitasari Nuraisyah Nuraisyah Nuraisyah Nurhayati Nurhayati Pasindringi, Andi Pratiwi, Komang Senja Putra Pratama Putri, Azmi Mardia Rachmad Rachmad Rafli, Moh Rahma, Deslya Wati Rahmawati Halim Riskiyani, Riskiyani Riyanti, Rivani Arva Royna, Nanda Aprilia Ruben Gusran Willem Ruliyanti Safana, Nabila Safitri, Aura Ramadhani Salingkat, Syarif Santrillah, Amelia Seniwati Seniwati, Seniwati Septiara, Siti Anadya Sinta Maryam, Sinta Siti Nur Aziza Siti Nurfadila Slamet Riadi Slamet Riadi Slamet Riadi Suci Handayani, Suci Susiyanti, Susiyanti Syahruddin Hattab Syaputra, Agung Syarif Permana Salingkat T Pae, Novining Tala’a, Nadia I Telly Anggreani Toneke, Meyriska Chatrine Veronika, Indah Wiwinarsih, Wiwinarsih Wulandari Wulandari Yorensia Resti Yulianti Pakiding Yulizar Pramudika Tawil Zulvina