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fitria ningsih
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Journal : Journal of Industrial Engineering

 1 
Quality Of Public Services At The Population And Civil Registration Services Indragiri Hulu District Ningsih, Fitria; Afriaris, Said
Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (189.373 KB) | DOI: 10.7777/jiemar.v2i5.197

Abstract

This study was conducted to determine the quality of public services at the Department of Population and Civil Registration of Indragiri Hulu Regenc, which includes services for making Identity Cards (KTP), Family Cards (KK). The method used in this research is descriptive qualitative research. Based on observations made by researchers conducting interviews and getting direct information through several office service employees and service users. The data collection techniques are observation, interview, and documentation techniques. Supporting informants are service employees at the Department of Population and Civil Registration of Indragiri Hulu Regency and service users. This study uses data analysis techniques consisting of data reduction, data presentation, and drawing conclusions from the research results. The targeted outputs in this study indicate that the implementation of the quality of public services at the Population and Civil Registration Office of Indragiri Hulu Regency are: (1) Tangible evidence regarding service facilities and infrastructure for the convenience of the community. (2) Aspects of employee reliability in handling any complaints about the service process for making e-KTP, Birth Certificates and Family Cards. (3) Aspects of responsiveness (responsiveness) of employees with the community at the time of service. (4) Assurance, there is a consistent problem of timeliness in the implementation of services. (5) Dimensions of Empathy (empathy) which shows the attitude of employees who are friendly, smiling, non-discriminatory and respecting the community as service users. The absence (discrimination) of service differences in management, thus showing quality by giving a pleasant impression in the service process in accordance with community expectations.
The Effect Of Advertising Creativity On Brand Selection Decisions E-Commerce For Career Women In Indragiri Hulu Regency Ningsih, Fitria; Afriaris, Said
Journal of Industrial Engineering & Management Research Vol. 2 No. 3 (2021): June 2021
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.017 KB) | DOI: 10.7777/jiemar.v3i3.200

Abstract

— Media planning is a very important activity in advertising and promotion. A well-prepared media plan will result in effective communication so that the message conveyed will receive greater attention from the target audience. In this case, the type of product (goods and services) advertised affects the choice of media. Certain types of products are sometimes more suitable to be advertised through television media but other products are more suitable if using print media or other media. The aims of the research are: To determine the effect of Attention, Interest, Desire, and Action in the consideration of career women partially on the decision to choose an E-Commerce Brand. To determine the effect of Attention, Interest, Desire, and Action in the consideration of career women partially on the decision to choose an E-Commerce Brand. And to determine the influence of Attention, Interest, Desire, and Action which factors have a dominant influence on the consideration of career women in the decision to choose an E-Commerce Brand. In its implementation, explanatory researchers use survey research methods, where information is collected from respondents using questionnaires. survey research is research that takes a sample from one population and uses a questionnaire as the main data collection tool. This approach uses a quantitative approach is research that in the process of implementation uses a rigorous research design in the form of numbers or with statistical formulas or other methods of quantification to measure the research variables. Based on the analysis and discussion that has been put forward, the conclusions are as follows: From the results of the t test test, it shows that Attention (X1) is 3.123, Interest (X2) is 5.859, Desire (desire) (X3) is 4.792, Action (action) (X4) of 2.870, separately has a significant effect on purchasing decisions (Y) on E-COMMERCE products. From the test results of the f test, it shows that Attention (attention) (X1), Interest (X2), Desire (desire) (X3), Action (action) (X4) together have a significant effect on purchasing decisions (Y) on E-COMMERCE products, namely F-count (28.273) > F-table (2.47). And from all variables Attention (attention) (X1), Interest (interest) (X2), Desire (desire) (X3), Action (action) (X4) obtained after testing the t test, it turns out that the variable Interest (interest) (X2 ) of 5.859 and t-table of 1.985 which has the most dominant influence on purchasing decisions (Y) on E-COMMERCE products.
Co-Authors Abda Abda Abdina, Ahsani Agustinus Nur Arief Hapsoro Aisyah Aisyah Akhmadi Akhmadi Akmala, Muthia Al Habsy, Bakhrudin Alamsyah, Aam Albescu, Mihaela Alfarizi, Muhammad Rafi Amin Retnoningsih Amiq, Muhammad Fakhrial Andreas Priyono Budi Prasetyo anggraeni, Ernawati Annisa Annisa Annisa Ramadhani Annisa, Rofiu Sisil Antika, Puan Maharani Apriansyah, Roky Ardansyah, Ardansyah Arief, R. Zaiful Arsyad Lubis, Arsyad Aryanes, Aryanes Asmara, Diva Gusti Wira Ayu, Okta Vira Azahra, Nadine Naura Rizqina Azzahra, Nadia Azzahra, Salma Azzahra, Syafira Putri Bambang Pratowo Budi Purwoko Buhori Buhori, Buhori Cahyo Pitoyo, Alief Darmawan, Radik Dede Heri Yuli YANTO Denny Denmar Dewi, Santi Ana Dodi Haryono Eldarni Ellya Roza Evareni, Lisma Fajar Sari Tanberika Faqiha, Yuki Annisa Zainun Fariz, Sabrina Fatimatus Zahro, Fatimatus Fitriani, Nur Wulan Hairudin, Abdul Hanum Isfaeni Harahap, Fazur Rahman Harahap, Samsidar Hardisem Syabrus Hasibuan, Afifatun Nisa Hefdiyah Hefdiyah Hendrawan, Aliffia Widya Putri hendri, nofri Hepiana Patmarina, Hepiana Hermanto Hermanto Hernandes, Erika Heryanto Susilo Ika Lis Mariatun Indriani, Hilmalia Isnawati, Ida Jalaludin, Jalaludin Jannah, Shobrina Noratul Julita, Susanti Junaidi Junaidi Kasongo, Joseph Khadijah Khadijah Kirphoko, Alexa Putri Lee, Kek Kin Lili Rusdiana, Lili M. Yogi Riyantama Isjoni Magdalena, Sintia Erika Maharani, Ega Asnatasia Manik, Fanie Indah Mtui, Elias Muhammad Syafrudin Muslimin, Sayyid Izzuddin Mustaqim Mustaqim, Mustaqim Mutaat, Mutaat Nadirawati, Arzeti Bilbina Nadya, Khoirun Nasution, Imam Kurniawan Nia Kurnia Nikmah, Lailatul Nisa, Adhlun Nofiana, Lina Novrianti Nur Hikmah, Alya Nur Wahyuni Nurbayah, Siti Nur’aini, Nur’aini Nuzulia Irawati Oswari, Feri Pane, Zahrona Romadani Panji Hidayat Powatu, Gabriella Tiurma Puspa Dewi Putri, Hanif Rafika Putri, Nabillah Aisyah Putri, Sofita Maierlin Qodriyati, Tri Ulya Rachana, Kong Rachmania, Mazytha Kinanti Rambe, Novani Maryam Ratih Setyo Rini Ratna Komala, Ratna Rian Permana Rifa Yanti Rika Ruspita Risky Ayu Kristanti Rosyidin, Rahmat Fatih Rubiyatno Rudini Said Afriaris Sakdanur Nas, Sakdanur Salman, Khairiyansyah Salsabila, Firdha Yuniarta Santosa Santosa Sari, Dhian Chitra Ayu Fitria Satrianawati Satrianawati, Satrianawati Selviana, Devia Septiana, Alifia Fatin Shaira, Raihanny Fayyaza Sholikhah, Nur Mafissamawati Sibayang, Dingin Sita Heris Anita Siti Aisyah Sitompul, Indah Nurita Sry Windartini Syafitri, Widya Syahfrillina, Venny Zahra Syahrul Syahrul Syamsul Rizal Tinjung Desy Nursanti Upriani, Ninik WELLYZAR SJAMSURIDZAL Wijaya, Temmy yahya, Ahmad Amir yati, indri Yokota, Akira Yulisa, Arma Zulhamid Ridho