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Lukman Setiawan
Program Studi Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Bosowa
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PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PT. CITRA PRIMA MEDIA DI KOTA MAKASSAR A. M. Ashari Reskyawan Rahman; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7727

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan dan motivasi kerja terhadap kinerja karyawan melalui kepuasan kerja pada PT. Citra Prima Media. Populasi penelitian ini terdiri dari 32 karyawan, dengan sampel sebanyak 32 karyawan yang dipilih menggunakan teknik purposive sampling berdasarkan kriteria tertentu yang relevan dengan tujuan penelitian. Penelitian ini menggunakan metode kuantitatif dengan desain deskriptif dan kausal. Metode penelitian yang digunakan adalah analisis Structural Equation Modeling (SEM) dengan pendekatan Partial Least Square (PLS) versi 4.0.0. Hasil penelitian menunjukkan bahwa Gaya Kepemimpinan berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan. Demikian pula, motivasi kerja terbukti memiliki pengaruh positif dan signifikan terhadap kepuasan kerja. Selain itu, kepuasan kerja berperan sebagai variabel mediasi yang signifikan antara gaya kepemimpinan dan motivasi kerja terhadap kinerja karyawan. Analisis lebih lanjut juga mengungkapkan bahwa kinerja karyawan dipengaruhi secara langsung oleh gaya kepemimpinan dan motivasi kerja, yang menegaskan bahwa kedua variabel ini merupakan determinan penting dalam menentukan kinerja karyawan di PT. Citra Prima Media. This research aims to analyze the effect of leadership style and work motivation on employee performance through job satisfaction at PT. Citra Prima Media. The research population comprised 32 employees, from which a sample of 32 was obtained through purposive sampling techniques aligned with the research objectives. This study uses a quantitative method with a descriptive and causal design. The research method used is Structural Equation Modeling (SEM) analysis with the Partial Least Square (PLS) version 4.0.0 approach. The results indicate that leadership style has a positive and significant effect on employee job satisfaction. Similarly, work motivation was found to have a positive and significant effect on job satisfaction. In addition, job satisfaction acted as a significant mediating variable between leadership style and work motivation in terms of employee performance. Further analysis also revealed that employee performance was directly influenced by leadership style and work motivation, confirming that these two variables are important determinants of employee performance at PT. Citra Prima Media.
PENGARUH KECERDASAN EMOSIONAL DAN KECERDASAN SPIRITUAL TERHADAP KEPUASAN KERJA MELALUI MOTIVASI KERJA DI BADAN PENDAPATAN DAERAH PROVINSI SULAWESI SELATAN Andi Anugrah Sri Mauliana; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7745

Abstract

Penelitian ini dilakukan bertujuan untuk: (1) mengetahui pengaruh Kecerdasan Emosional terhadap Motivasi Kerja, (2) mengetahui pengaruh Kecerdasan Spiritual terhadap Motivasi Kerja, (3) mengetahui pengaruh Kecerdasan Emosional terhadap Kepuasan Kerja, (4) mengetahui pengaruh Kecerdasan Spiritual terhadap Kepuasan Kerja, (5) mengetahui pengaruh Motivasi Kerja terhadap Kepuasan Kerja, (6) mengetahui pengaruh Kecerdasan Emosional terhadap Kepuasan Kerja melalui Motivasi Kerja, (7) mengetahui pengaruh Kecerdasan Spiritual terhadap Kepuasan Kerja melalui Motivasi Kerja. Penelitian ini menggunakan data primer melalui penelitian sebanyak 276 personil Polri sebagai sampel dari seluruh jumlah pegawai sebanyak 74 pegawai, penelitian dilakukan selama 2 (dua) bulan yaitu Februari s.d Maret 2025. Metode analisis kuantitatif yaitu dengan menggunakan model SEM menggunaskan smart PLS. Hasil penelitian menunjukkan bahwa: (1) Kecerdasan Emosional memiliki peran yang signifikan dalam mempengaruhi motivasi, (2) Kecerdasan Spiritual berpengaruh signifikan terhadap Motivasi Kerja Pegawai, (3) Kecerdasan Emosional berpengaruh signifikan terhadap Kepuasan Kerja, (4) Kecerdasan Spiritual berpengaruh signifikan terhadap Kepuasan Kerja, (5) Motivasi Kerja berpengaruh signifikan terhadap Kepuasan Kerja, (6) Kecerdasan Emosional berpengaruh signifikan terhadap Kepuasan Kerja melalui Motivasi Kerja, (7) Kecerdasan Spiritual berpengaruh signifikan terhadap Kepuasan Kerja melalui Motivasi Kerja. This research was conducted with the aim of: (1) finding out the influence of emotional intelligence on work motivation, (2) finding out the influence of spiritual intelligence on work motivation, (3) finding out the influence of emotional intelligence on work satisfaction, (4) finding out the influence of spiritual intelligence on work satisfaction, (5) finding out the influence of work motivation on work satisfaction, (6) finding out the influence of emotional intelligence on work satisfaction through work motivation, (7) finding out the influence of spiritual intelligence on work satisfaction through work motivation. This study uses primary data through research on 276 Indonesian National Police (POLRI) personnel as a sample from a total of 74 employees. The study was conducted for 2 (two) months, february to march 2025. The quantitative analysis method is by using the SEM model using smart PLS. The results of the study show that: (1) emotional intelligence has a significant role in influencing motivation, (2) spiritual intelligence has a significant influence on employee work motivation, (3) emotional intelligence has a significant influence on job satisfaction, (4) spiritual intelligence has a significant influence on job satisfaction, (5) work motivation has a significant influence on job satisfaction, (6) emotional intelligence has a significant influence on job satisfaction through work motivation, (7) spiritual intelligence has a significant influence on job satisfaction through work motivation.
PERAN DISIPLIN KERJA DAN KEMAMPUAN DALAM PENINGKATAN KINERJA MELALUI MOTIVASI PADA KANTOR MARKAS KOMANDO BRIMOB POLDA SULSEL Andi Riwan Lewa; Thamrin Abduh; Lukman Setiawan
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7748

Abstract

Penelitian ini dilakukan bertujuan untuk: (1) menganaliisis pengaruh langsung disiplin kerja dan kemampuan kerja terhadap kemampuan kerja, (2) menganalisis pengaruh langsung penguasaan teknologi terhadap kinerja, (3) menganaliisis pengaruh langsung disiplin kerja dan dkemampuan kerja terhadap kinerja, (4) menganaliisis pengaruh tidak langsung disiplin kerja dan kemampuan kerja terhadap kinerja melalui penguasaan teknologi. Penelitian ini menggunakan data primer melalui survei sebanyak 52 anggota sebagai populasi. Adapun sampel dalam penelitian adalah sebanyak 50 orang dengan meteode penentuan sampel menggunakan rumus Slovin, penelitian dilakukan selama 2 (dua) bulan yaitu Februari s.d April 2025. Data dianalisis dengan menggunakan program SmartPLS. Hasil penelitian menunjukkan bahwa: (1) Pengaruh disiplin dan kemampuan kerja berpengaruh langsung terhadap kemampuan kerja, (2) penguasaan teknologi berpengaruh terhadap kinerja (3) disiplin dan kemampuan kerja berpengaruh terhjadap kinerja, (4) dan displin kerja dan kemampuan kerja berpengaruh tidak langsung terhadap kinerja anggota melalui penguasaan teknologi.  This research was conducted with the following objectives: (1) to analyze the direct effect of work discipline and work ability on performance, (2) to analyze the direct effect of technology mastery on performance, (3) to analyze the direct effect of work discipline and work ability on performance, and (4) to analyze the indirect effect of work discipline and work ability on performance through technology mastery. This study used primary data obtained through a survey of 52 members of the population. The sample in this study consisted of 50 people, with the sample determination method using the Slovin formula. This research was conducted over a period of two months, from February to April 2025. The data were analyzed using the SmartPLS program. The results of the study show that (1) discipline and work ability have a direct influence on performance, (2) technological mastery influences performance, (3) discipline and work ability influence performance, and (4) work discipline and work ability have an indirect influence on member performance through technological mastery. 
PENGARUH GAYA KEPEMIMPINAN DALAM MENINGKATKAN TINGKAT KEDISIPLINAN MELALUI MOTIVASI TERHADAP PRAJA IPDN KAMPUS SULAWESI SELATAN Andi Wija Pammana; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7760

Abstract

Penelitian ini bertujuan untuk mengetahui Pengaruh Gaya Kepemimpinan Dalam Meningkatkan Tingkat Kedisiplinan Melalui Motivasi Terhadap Praja IPDN Kampus Sulawesi Selatan. Metode kuantitatif dengan pendekatan deskriptif dan teknik analisis SEM-PLS digunakan untuk mengumpulkan dan menganalisis data dari Praja berjumlah 111 orang di IPDN Kampus Sulawesi Selatan. Hasil penelitian menunjukkan bahwa gaya kepemimpinan, disiplin dan motivasi berpengaruh positif terhadap Kedisiplinan Praja. Gaya kepemimpinan pimpinan di IPDN Kampus Sulawesi Selatan yang mendorong prajanya untuk inovatif dalam bekerja dan selalu mengarahkan praja terlebih dahulu sebelum memberikan tugas mendapat penilaian positif dari responden. Disiplin juga dinilai berpengaruh positif terhadap satuan praja. begitu juga dengan motivasi yang dinilai berpengaruh positif terhadap satuan praja. Analisis jalur (SEM- PLS) menunjukan bahwa gaya kepemimpinan memiliki pengaruh langsung dan tidak langsung melalui motivasi yang signifikan terhadap kedisiplinan satuan praja serta mempengaruhi secara positif. Demikian juga dengan motivasi mempengaruhi disiplin praja secara positif. Kesimpulannya, penelitian ini melihat pentingnya gaya kepemimpinan, disiplin dan motivasi dalam meningkatkan kedisiplinan satuan praja. This research aims to determine the influence of leadership style on improving discipline levels through motivation among cadets at the South Sulawesi campus of the Institute of Domestic Governance (IPDN). A quantitative method with a descriptive approach and SEM-PLS analysis technique was used to collect and analyze data from 111 students at the IPDN Campus in South Sulawesi. The study's findings demonstrate that leadership style, discipline, and motivation exert a positive influence on cadet discipline. Respondents rated the leadership style of the leaders at the IPDN Campus in South Sulawesi positively. This style encourages cadets to be creative in their work and always offers them guidance before giving them tasks. Discipline was also considered to have a positive effect on cadet units, as was motivation. Path analysis (SEM-PLS) revealed that leadership style exerted both direct and indirect effects, mediated by motivation, on the discipline of cadet units, yielding a positive influence. Similarly, motivation had a positive effect on cadet discipline. In conclusion, this research demonstrates the value of leadership style, discipline, and motivation in improving the discipline of civil servant units.
ANALISIS KOMPETENSI SDM DALAM PENINGKATAN KINERJA MELALUI PENGUASAAN TEKNOLOGI PADA KANTOR PERTANAHAN KABUPATEN BONE: STUDI KASUS DALAM PERECEPATAN ALIH MEDIA SERTIFIKAT ELEKTRONIK Arfian Arfian; Lukman Setiawan; Herminawati abubakar
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7772

Abstract

Penelitian ini dilakukan bertujuan untuk: (1) menganaliisis pengaruh langsung Kompetensi SDM, dan Penguasaan teknologi terhadap kinerja, (2) menganaliisis pengaruh langsung Penguasaan teknologi terhadap kinerja, (3) menganaliisis pengaruh langsung Kompetensi SDM terhadap kinerja, (4) menganaliisis pengaruh tidak langsung Kompetensi SDM terhadap kinerja melalui Penguasaan teknologi. Penelitian ini menggunakan data primer melalui survei sebanyak 52 Pegawai sebagai populasi. Adapun sampel dalam penelitian adalah sebanyak 50 orang dengan meteode penentuan sampel menggunakan rumus Slovin, penelitian dilakukan selama 2 (dua) bulan yaitu Februari s.d April 2025. Data dianalisis dengan menggunakan program SmartPLS. Hasil penelitian menunjukkan bahwa: (1) Pengaruh Kompetensi SDM berpengaruh langsung terhadap Kinerja Pegawai, (2) Kompetensi SDM berpengaruh terhadap implemenatsi teknologi, (3) Penguasaan teknologi berpengaruh terhjadap kinerja, (4) dan Kompetensi SDM berpengaruh tidak langsung terhadap kinerja Pegawai melalui Penguasaan teknologi.  This research was conducted with the following objectives: (1) to analyze the direct influence of human resource competence and technology mastery on performance, (2) to analyze the direct influence of technology mastery on performance, (3) to analyze the direct influence of human resource competence on performance, and (4) to analyze the indirect influence of human resource competence on performance through technology mastery. This research used primary data obtained through a survey of 52 employees in the population. The sample in this research consisted of 50 people, with the sample determination method using the Slovin formula. The research was conducted for two months, from February to April 2025. The data was analyzed using the SmartPLS program. The results of the study show that (1) HR competency has a direct effect on employee performance, (2) HR competency affects technology implementation, (3) technology mastery affects performance, and (4) HR competency has an indirect effect on employee performance through technology mastery. 
ANALISIS DISIPLIN DAN KEMAMPUAN TERHADAP KINERJA ANGGOTA MELALUI KOMPETENSI PADA KANTOR POLRES BANTAENG Aswar Anas; Lukman Setiawan; abdul karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7780

Abstract

Penelitian ini dilakukan bertujuan untuk: (1) menganaliisis pengaruh langsung disiplin kerja dan kemampuan kerja terhadap kemampuan kerja, (2) menganaliisis pengaruh langsung kompetensi kerja terhadap kinerja, (3) menganaliisis pengaruh langsung disiplin kerja dan dkemampuan kerja terhadap kinerja, (4) menganaliisis pengaruh tidak langsung disiplin kerja dan kemampuan kerja terhadap kinerja melalui kompetensi kerja. Penelitian ini menggunakan data primer melalui survei sebanyak 52 anggota sebagai populasi. Adapun sampel dalam penelitian adalah sebanyak 50 orang dengan meteode penentuan sampel menggunakan rumus Slovin, penelitian dilakukan selama 2 (dua) bulan yaitu Februari s.d April 2025. Data dianalisis dengan menggunakan program SmartPLS. Hasil penelitian menunjukkan bahwa: (1) Pengaruh disiplin dan kemampuan kerja berpengaruh langsung terhadap kemampuan kerja, (2) kompetensi kerja berpengaruh terhadap kinerja (3) disiplin dan kemampuan kerja berpengaruh terhjadap kinerja, (4) dan displin kerja dan kemampuan kerja berpengaruh tidak langsung terhadap kinerja anggota melalui kompetensi kerja  This research was conducted with the following objectives: (1) to analyze the direct influence of work discipline and work ability on work ability, (2) to analyze the direct influence of work competence on performance, (3) to analyze the direct influence of work discipline and work ability on performance, and (4) to analyze the indirect influence of work discipline and work ability on performance through work competence. This study used primary data obtained through a survey of 52 members of the population. The sample in this study consisted of 50 people, with the sample determination method using the Slovin formula. The study was conducted over a period of two months, from February to April 2025. The data were analyzed using the SmartPLS program. The results of the research show that (1) the influence of discipline and work ability has a direct effect on work ability, (2) work competence affects performance, (3) discipline and work ability affect performance, and (4) work discipline and work ability have an indirect effect on member performance through work competence. 
PENGARUH REWARD DAN PUNISHMENT TERHADAP KINERJA PEGAWAI MELALUI KEPEMIMPINAN PADA PT PLN (PERSERO) ULP KONAWE SELATAN Tri Cahyono; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7783

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh reward dan punishment terhadap kinerja pegawai dengan memasukkan kepemimpinan sebagai variabel mediasi pada PT PLN (Persero) ULP Konawe Selatan. Menggunakan pendekatan kuantitatif dan analisis Structural Equation Modeling–Partial Least Squares (SEM–PLS), penelitian ini melibatkan 50 responden yang ditentukan melalui rumus Slovin. Hasil penelitian menunjukkan bahwa reward dan punishment berpengaruh positif dan signifikan terhadap kepemimpinan, serta secara langsung meningkatkan kinerja pegawai. Kepemimpinan juga terbukti berpengaruh signifikan terhadap kinerja dan memediasi hubungan antara reward–punishment dan kinerja. Temuan ini menegaskan bahwa kombinasi sistem penghargaan, sanksi yang konsisten, dan kepemimpinan yang efektif berperan penting dalam meningkatkan kinerja pegawai pada organisasi utilitas publik seperti PLN. Penelitian ini memberikan implikasi praktis mengenai perlunya kebijakan manajemen kinerja yang adil, sistematis, dan terintegrasi pada sektor pelayanan publik. This research aims to analyze the effect of rewards and punishments on employee performance by including leadership as a mediating variable at PT PLN (Persero) ULP Konawe Selatan. Using a quantitative approach and Structural Equation Modeling–Partial Least Squares (SEM–PLS) analysis, this study involved 50 respondents selected using the Slovin formula. The results indicate that rewards and punishments have a positive and significant effect on leadership and directly improve employee performance. Leadership is also proven to have a significant effect on performance and mediates the relationship between rewards and punishments and performance. These findings confirm that a combination of a consistent reward and punishment system and effective leadership plays an important role in improving employee performance in public utility organizations such as PLN. This study provides practical implications regarding the need for fair, systematic, and integrated performance management policies in the public service sector.
PENGARUH BUDAYA ORGANISASI MOTIVASI KERJA DAN GAYA KEPEMIMPINAN TERHADAP KINERJA PERSONIL PADA KANTOR DITPOLAIRUD KEPOLISIAN DAERAH SULSEL Abdul Malik Al Saleh; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7788

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi, motivasi kerja, dan gaya kepemimpinan terhadap kinerja personel pada Kantor Ditpolairud Polda Sulsel. Pendekatan kuantitatif digunakan dengan pengumpulan data melalui kuesioner yang diberikan kepada 50 personel yang ditentukan menggunakan rumus Slovin. Data yang diperoleh dianalisis menggunakan statistik deskriptif dan analisis jalur melalui SPSS 25.0 guna menguji pengaruh langsung dari masing-masing variabel penelitian. Hasil penelitian menunjukkan bahwa budaya organisasi, motivasi kerja, dan gaya kepemimpinan berpengaruh positif dan signifikan terhadap kinerja personel, yang mengindikasikan bahwa peningkatan pada ketiga aspek tersebut berdampak langsung pada peningkatan kinerja. Berdasarkan temuan tersebut, penelitian ini menyimpulkan bahwa penguatan budaya organisasi, peningkatan motivasi kerja, dan penerapan gaya kepemimpinan yang efektif menjadi strategi penting dalam upaya meningkatkan kinerja personel Ditpolairud Polda Sulsel. This study aims to analyze the influence of organizational culture, work motivation, and leadership style on personnel performance at the Water and Air Police Directorate (Ditpolairud) South Sulawesi Regional Police. A quantitative approach was employed, and data were collected through a questionnaire distributed to 50 personnel selected using the Slovin formula. The data were analyzed using descriptive statistics and path analysis through SPSS 25.0 to examine the direct influence of each variable. The findings reveal that organizational culture, work motivation, and leadership style all have positive and significant effects on personnel performance, indicating that improvements in these factors directly contribute to performance enhancement. Based on these results, the study concludes that strengthening organizational culture, enhancing work motivation, and adopting effective leadership styles are essential strategies for improving personnel performance at the Water and Air Police Directorate (Ditpolairud) South Sulawesi Regional.
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH MELALUI DIGITALISASI BANK PADA PT BANK RAKYAT INDONESIA (PERSERO) CABANG PANAKKUKANG MAKASSAR Vira Annisa; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7818

Abstract

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan terhadap digitalisasi bank dan kepuasan nasabah, serta menguji peran mediasi digitalisasi bank dalam hubungan antara kualitas pelayanan dan kepuasan nasabah pada PT Bank Rakyat Indonesia (Persero) Cabang Panakkukang Makassar. Penelitian menggunakan pendekatan kuantitatif dengan sampel sebanyak 100 responden nasabah aktif dan teknik analisis Structural Equation Modeling (SEM) berbasis SmartPLS 4. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif signifikan terhadap digitalisasi bank dan kepuasan nasabah, sementara digitalisasi bank juga berpengaruh positif signifikan terhadap kepuasan nasabah. Selain itu, digitalisasi terbukti memediasi secara signifikan hubungan antara kualitas pelayanan dan kepuasan nasabah. Temuan ini menegaskan pentingnya peningkatan kualitas layanan konvensional sekaligus optimalisasi layanan digital seperti BRImo untuk memperkuat pengalaman dan kepuasan nasabah. Penelitian merekomendasikan penguatan keandalan layanan, stabilitas sistem digital, serta peningkatan literasi digital bagi nasabah guna mendukung pengalaman layanan yang lebih efektif dan berkelanjutan. This research aims to analyze the effect of service quality on bank digitalization and customer satisfaction and to examine the mediating role of bank digitalization in the relationship between service quality and customer satisfaction at PT Bank Rakyat Indonesia (Persero) Panakkukang Makassar Branch. A quantitative approach was employed using a sample of 100 active customers, and data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4. The findings indicate that service quality has a significant positive effect on bank digitalization and customer satisfaction, while bank digitalization also significantly enhances customer satisfaction. Furthermore, digitalization significantly mediates the relationship between service quality and customer satisfaction. These results highlight the importance of improving traditional service quality alongside optimizing digital services such as BRImo to strengthen customer experience and satisfaction. The study recommends enhancing service reliability, strengthening digital system stability, and increasing customer digital literacy to support more effective and sustainable service experiences.
ANALISIS KETERAMPILAN DIGITAL DAN KOMPETENSI KERJA TERHADAP KINERJA PEGAWAI MELALUI PENGEMBANGAN KARIR DALAM MENGHADAPI BONUS DEMOGRAFI 2030 PADA KANTOR BBPVP MAKASSAR Yuda Susanto; Lukman Setiawan; Abdul Karim
Indonesian Journal of Business and Management Vol. 8 No. 1 (2025): Indonesian Journal of Business and Management, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i1.7821

Abstract

Penelitian ini bertujuan untuk menganalisis hubungan antara Keterampilan Digital, Kompetensi Kerja, Pengembangan Karir, dan Kinerja Anggota dalam suatu organisasi. Secara khusus, penelitian ini memfokuskan pada empat tujuan utama, yaitu: (1) menganalisis pengaruh langsung Keterampilan Digital dan Kompetensi Kerja terhadap Pengembangan Karir; (2) menganalisis pengaruh langsung Pengembangan Karir terhadap Kinerja Anggota; (3) menganalisis pengaruh langsung Keterampilan Digital dan Kompetensi Kerja terhadap Kinerja Anggota; serta (4) menganalisis pengaruh tidak langsung Keterampilan Digital dan Kompetensi Kerja terhadap Kinerja Anggota melalui Pengembangan Karir sebagai variabel mediasi. Penelitian ini menggunakan data primer yang dikumpulkan melalui survei terhadap 52 anggota sebagai populasi, dengan sampel sebanyak 50 responden yang ditentukan menggunakan rumus Slovin. Pengumpulan data dilaksanakan selama dua bulan, yaitu Februari hingga April 2025. Analisis data dilakukan dengan menggunakan pendekatan Partial Least Squares melalui perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa Keterampilan Digital dan Kompetensi Kerja memiliki pengaruh langsung yang signifikan terhadap Pengembangan Karir. Selanjutnya, Pengembangan Karir terbukti berpengaruh positif terhadap Kinerja Anggota. Selain itu, Keterampilan Digital dan Kompetensi Kerja juga memiliki pengaruh langsung terhadap Kinerja Anggota. Temuan penting lainnya menunjukkan bahwa kedua variabel tersebut turut memberikan pengaruh tidak langsung terhadap Kinerja Anggota melalui Pengembangan Karir sebagai variabel mediasi. Dengan demikian, penelitian ini menegaskan pentingnya penguatan Keterampilan Digital dan Kompetensi Kerja dalam meningkatkan Pengembangan Karir dan Kinerja Anggota secara keseluruhan. This study aims to analyze the relationships among Digital Skills, Job Competence, Career Development, and Member Performance within an organizational setting. Specifically, the study focuses on four main objectives: (1) to examine the direct effects of Digital Skills and Job Competence on Career Development; (2) to analyze the direct influence of Career Development on Member Performance; (3) to investigate the direct effects of Digital Skills and Job Competence on Member Performance; and (4) to assess the indirect effects of Digital Skills and Job Competence on Member Performance through Career Development as a mediating variable. Primary data were collected through a survey of 52 members of the population, with a sample of 50 respondents selected using the Slovin formula. Data collection was conducted over 2 months, from February to April 2025. The data were analyzed using the Partial Least Squares (PLS) approach in SmartPLS. The findings indicate that Digital Skills and Job Competence have significant direct effects on Career Development. Furthermore, Career Development is shown to influence Member Performance positively. The results also reveal that Digital Skills and Job Competence exert direct effects on Member Performance. Another important finding demonstrates that both variables indirectly affect Member Performance through Career Development as a mediating factor. Overall, this study highlights the importance of strengthening Digital Skills and Job Competence to enhance Career Development and improve Member Performance.
Co-Authors A Irsyadi Palingrung A. M. Ashari Reskyawan Rahman Abduh, Thamrin Abdul Haris Abdul Karim Abdul Karim Abdul Malik Al Saleh Abri Abri, Abri Abubakar, Herminawaty Adimuntja, Revoluance Ahmad Muchlis Ajerana Ajerana Akhtar SRED, Moh. Akhtar SRED, Muhammad Amalia, Intan Fauzia Amri Amri Andi Anugrah Sri Mauliana Andi Mahesa Andi Riwan Lewa Andi Tilka Muftiah Ridjal Andi Wija Pammana Andi Yusran Paris Andriawan, Ahmad Rafli Annisa Annisa Arfian Arfian Arif Budiman Arifuddin Manne Arisal Hasan Astawa, Komang Adi Aswar Anas Awaluddin, Andi Azizurrohman, Muhammad Baharuddin, Sitti Mujahida Basri Basri Bimawardana, Putra Raihan Burhanuddin Burhanuddin Cahyono Cahyono Cahyono Chahyono Chahyono, Cahyono Chahyono, Chahyono Dakhri, Dakhri Darman Darman Dewi, Sinti Dian Fitri Ningsih Diora, Tresha Adiestia Erniwati Erniwati Fatma Firman Menne Fitri, Sunarya Habiby Wahyu Hadianto, Hadianto Haerida, Muh. Akmal Hamrin, Haryanti Hasanuddin Remmang Hasanuddin Remmang, Hasanuddin Hasfi, Wirawan Hasrawati, Hasrawati Herlinda Herlinda Herminawati Abubakar Herminawati Abubakar, Herminawati Hidayat, Dian Nurul Salis Husain, Fita Paramitha Ibrahim, Ely Indrawati, Fitria Indri Wahyuningsih Kafrawi Yunus Kahar, Agus Kaslam Kaslam Khalif Muh. Maulana KHOIRUNNISA Komang Adi Astawa M. Nawir, M. Ma'ruf, Fatmah Mahmuddin, Mahmuddin M. Mane, Arifuddin Mariana, Putri Mariani Mariani Mas'uri, Fadli Miah Said Mihajuddin Mihajuddin Monica Antariesta Lopes De Ruas Muflihunna, Siti Vitia Muh. Kafrawi Yunus Muh. Kafrawi Yunus Muhammad Adi Gunawan Muhammad Idris Muhammad Idrus Muhammad Ikhsan Muhammad Iqbal Muhammad Nasir Muhammad Qadafi Zulkarnain Muhammad Yusuf Muhammad Yusuf Muhlis Ruslan Musu, Martha Alvin Narti Sembo Nasruddin Made Nasrul Nasrul Nazli, Rizal Sjarief Sjaiful Nur Fadhila Amri Nurdyansa Nurdyansa Nurdyansa Nurfadli Nurfadli Nurfadli Nurfadli Nurhidayanti Nurhidayanti Nurhilalia Nurhilalia Nurhilalia, Nurhilalia Nurliah Malik Nuryadin, A. Erwin Oesman Lewangka Pandjajangi, Andi Muhammad Ridho Yusuf Sainon Andi Parintak, Juniatik Partono Soemarno Pasang, Albertin Paturusi, A. Andra Arif Putra, Gagas Adi Putu Yoga Santika RACHMAT RACHMAT Rahmah MH, A'isya Mulia Rahman, M. Jamil Ramli Ramli Rante, Ardo Renaldi M Rerung, Regifiantho Tandi Risal Riadi Rizkiyansyah, Ari Roring, Frederick Rukmidi, Edi Ruslan, Muhlis Saharuddin Sakka, Gusman Salam, Salman Sampe, Sarce Husdi Sapiri, Muhtar Sari, Dwi Oktia Sarjito, Aris Sating, Waspada Selon, Lili Sembiring, Rinawati Sirappa, Jeslin Rombe Sitti Azzahrah Abdullah Sitti Mujahida Baharuddin SRED, Moh. Akhtar Suhaena Suhaena Sukmawati Mardjuni Sukmawati Mardjuni, Sukmawati Sukmawati Sukmawati Suleman, Marno Sulfadly, Sulfadly Sumardi . Supardi Supardi Supriadi Supriadi Suriani, Seri Susanto Susanto Syahrier, Andi Ersya Syarifuddin Syarifuddin Tati Murniati Thamrin Abduh Thamrin Abduh Thanwain, Thanwain Tri Cahyono Trisetiawan, Ardhyanto Vira Annisa Wahyuni, Vini Waluyo, Agnesia Wira Tyasti Widya Anggreny Umar Yafet Sampepasang Yuda Susanto Yunus, Kafrawi Yunus, Muh. Kafrawi Yusran Paris, Yusran Yusuf Ali Yusuf, Maryam Zainal Zainal Zulkarnaim Zulkarnaim