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Journal : KOMUNITAS

POLITENESS NORMS FOR HARMONIOUS COMMUNICATION WHEN SERVING TOURISTS IN CENTRAL JAVA Purnomo, Budi
KOMUNITAS Vol 1 (2014): Komunintas Vol 1 Num 2
Publisher : KOMUNITAS

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Abstract

People in most cultures would probably agree that politeness is needed during their interaction. However there may be differing opinions as to when they should be polite. In tourism industry, tourism serviceproviders act as host and tourists act as guests. Typically hosts will try to act politely and use appropriate politeness norms when  communicating  with  guests  to  ensure  harmonious communication.  The  research  findings  show  that  thetourism service providers in Central Java use various  unggah-ungguh‘politeness norms’ when serving English speaking tourists and Indonesian speaking tourists.Besides that, there are some violations made by the tourism service  providers  in  using  unggah-ungguh  ‘politeness  norms’.  The  research  findings  also  show that  there  are similar and different perspectives on  unggah-ungguh‘politeness norms’ between English speaking tourists with Western culture background and Indonesian speaking tourists with Indonesian culture backgrounds towards the politeness  norms  used  by  the  tourism  service  providers  in  Central  Java.  The  findings  imply  the  needs  of improving  unggah-ungguh  ‘politeness  norms’  implementation  which  is  discovered  from  well  known  noble Javanese culture used by the tourism service providers when serving tourists. Keywords:politeness norms, harmonious communication, English and Indonesian tourists
Co-Authors Abdul Aziz Achmad Achmad Adi Saputra, Muhammad Adiningrat, Feru Ahmad Jaeni Amani, Akbar Riskal Amir Syarifuddin Andre Mustofa Meihan Anny Wahyuni Arin Arianti Azizah, Ifah Badriul Hegar Bayu Hendro Wicaksono Betty Gama Buaton, Tiarsen Chandra, Purwanto Diah Arimbi Disvia, Firstika Memoliana Edy Riyanto Fachry Abda El Rahman Faradina, Anggia Hawarulaini, Latifa Heridadi, Heridadi Hermawan , Devi Husain, Bahtiar Ikhwan, Reki Dwi Nur Imas Purnamasari Indrayani, Nelly Indrayani, Nelly - Indri Astuti, Purwani Joko Susilo Junita Yosephine Sinurat Juwita, Rani Karuniasari, Sara Khoiruzzadi, Muhammad Kiswaga, Godlove Elioth Kurniawan, Ratna Dwi Maithryasari, Ni Luh Putu Manullang, Anny Rutmauli Mareta, Yoan MSU Adji, MSU Muhammad Adi Saputra Munifah, Siti Mustofa Meihan, Andre N, Melisa Cefcuty. Nababan, Cendana NR Nagieb, Moch Nainggolan, Melisa Cefcuty Nisa, Nazifatun Nugraha Nugraha Nunun Tri Widarwati Nur Apandi, R Nelly Nurlidianti, Nurlidianti Oktaniati, Ovi Pabidang, Siswanto Pangestu, Juan Felix Purnomo , Budi Purwanto Purwanto Purwanto Purwanto Putri, Cahaya Putri, Viona Audia Rahmanda Putri, Nopella Rahmanda, Teguh Ratih Wijayava Rokhmat, Rokhmat Romaito, Romaito Rosmalinda, Desy - Santi Anggraeni Sari M. Sitinjak, Intan sari, nadia indah Sari, Rika Permata Sigit Widiyarto Sihotang, Susi Masrolika Sijabat, Panderaja Siregar, Isrina Siregar, Isrina - Sireger, Isrina - Sitinjak, Widia Priscila Soraya, Ade Suci Meilany Suetha, Dwi Ayu Sugianto Sugianto Suriani, Titi Susnayanti, Susnayanti Teguh Prasetyo Tri Widarwati, Nunun Unun Pratiwi, Veronika Vigim, Jaqolina Anggraeni Yoga, Muhammad Septian Yulia Sari Dewi Kusumawati Yulianty, Puspa Dewi yulisa geni, bias Yuris Bahadur Wirawan, Yuris Bahadur Zakaria, Yolanda