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All Journal Jurnal Perkotaan JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Devotion: Journal of Research and Community Service Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Studi Akuntansi, Keuangan, dan Manajemen Jurnal Ilmu Multidisplin Barongko : Jurnal Ilmu Kesehatan Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Jurnal Siber Multi Disiplin Siber Journal of Transportation and Logistics Jurnal Pelayanan Masyarakat Inovasi Sosial: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat dan Penelitian Terapan Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Siber Nusantara of Community Service Review (SNCSR)
Aang Gunawan, Aang
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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The Influence of Occupational Health and Safety (OHS) and Work Environment on Employee Performance through Job Satisfaction (Case Study at the Cilincing Motor Vehicle Testing Management Unit) Dardi Wahyudi; Aang Gunawan; Yana Tatiana; Djamal Subastian; Lira Agusinta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6079

Abstract

This study aims to analyze the effect of occupational safety and health (OSH) training on improving the knowledge and performance of vehicle inspection officers at the Motor Vehicle Testing Management Unit (UP PKB) Cilincing, under the Transportation Agency of DKI Jakarta Province. The training provided consists of internal education for new employees as an introductory orientation to enhance their understanding of workplace safety. This research adopts a quantitative approach, with data collected through questionnaires distributed to the entire population of 42 inspection officers. The sampling technique used is non-probability sampling with a saturated sampling method, as all population members were included as the sample. The results show that OSH training has a positive and significant impact on the officers’ work-related knowledge. Furthermore, the increased knowledge gained from the training also contributes to better performance in carrying out vehicle inspections. These findings underscore the importance of OSH training as a managerial strategy to enhance workplace safety and operational efficiency. It is recommended that OSH training be conducted regularly and systematically, not only for new employees but also as a refresher for all officers. Management is also encouraged to develop more interactive and practical training modules to ensure that the acquired knowledge is effectively applied in the field.
Implementation of the PIECES Framework and the Effectiveness of the Online Weighbridge System on Road Traffic Safety through Driver Compliance Kristianto, Jati; Gunawan, Aang; Setiawan, Edhie Budi
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 2 (2026): Dinasti International Journal of Economics, Finance & Accounting (May-June 2026
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i2.6796

Abstract

Over Dimension and Over Loading (ODOL) violations remain a major contributor to infrastructure degradation and traffic accidents in Indonesia, particularly in Banten Province. The Online Weighbridge System (Jembatan Timbang Online/JTO) at UPPKB Cikande was designed as a technology-based monitoring instrument to mitigate these violations. This study aims to analyze the implementation of the PIECES Framework (Performance, Information, Economics, Control, Efficiency, Service) and the effectiveness of JTO on road traffic safety, with driver compliance acting as a mediating variable. A quantitative approach was employed through a questionnaire survey of 385 freight drivers selected via purposive sampling at UPPKB Cikande, and the data were analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS) on SmartPLS. The results demonstrate that JTO effectiveness has a positive and significant impact on driver compliance (0.689) and on traffic safety (0.666); Furthermore, driver compliance significantly influences traffic safety (0.294). The PIECES Framework significantly affects both compliance (0.298) and safety (0.314), with compliance serving as a significant mediator in both pathways. The “Performance” and “efficiency” dimensions obtained the highest scores, indicating that JTO has successfully accelerated the weighing process, whereas “service” and “control” require further enhancement. The study concludes that integrating PIECES Framework with JTO operations strengthens compliance and supports safer freight transportation. It recommends the optimization of system technology, supervisory services, and consistent law enforcement to foster adaptive and data-driven transportation policies.
Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati Sismiati; Primadi Candra Susanto; Aang Gunawan; Basri Fahriza
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
Determination of Repurchase Intention for Transjakarta Bus: Analysis of Service Experience, Information Quality, and Service Innovation Aang Gunawan; Yuliantini Yuliantini; Olfebri Olfebri; Basri Fahriza
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4902

Abstract

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The Role of Brand Image in Enhancing Repurchase Intention of Low-Cost Carrier Airlines Olfebri Olfebri; Yuliantini Yuliantini; Aang Gunawan; Primadi Candra Susanto; Nasrullah Nasrullah; Danang Darunanto
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 4 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i4.6326

Abstract

Purpose: This study aims to analyze the impact of service quality, on-time performance, and promotions on the repurchase intention of low-cost carrier (LCC) users, both directly and indirectly, through brand image as a mediating variable. Methodology/approach: A qualitative descriptive approach with a literature review was used. Data were collected from internationally indexed articles in databases such as Scopus, Web of Science, and Google Scholar. The selected literature was analyzed using data reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns and differences between the relevant studies. Results: The results show that service quality, on-time performance, and promotions influence repurchase intention among LCC users, either directly or through brand image. Brand image has been proven to act as a mediating variable that strengthens the relationship between operational and marketing factors and the repeat purchase. Conclusions: This study confirms that the competitive advantage of LCC is determined not only by price but also by brand perception built through user service experiences. Brand image plays a significant role in enhancing repurchase intentions. Contribution: This study contributes to the theoretical understanding of consumer behavior in the airline industry, particularly in explaining the role of brand image as a mediating mechanism between service quality, time performance, promotions, and repurchase intention. Limitation: The limitation of this study lies in the use of a literature review method, which does not involve direct empirical testing of primary data from airline passenger.
Mitigating Geometric Bottlenecks in One-Way Systems: Empirical Evaluation and Intervention Models in Critical Urban Arteries Alfath Yogatama; Abdullah Ade Suryobuwono; Ervin Widodo; Aang Gunawan; Zaenal Abidin
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1716

Abstract

Urban congestion represents a critical challenge in metropolitan transportation systems, particularly in one-way traffic corridors experiencing geometric bottlenecks. This study evaluates the implementation of one-way systems on Jalan Gading Indah Raya and proposes evidence-based intervention models to enhance traffic performance at Pintu Satu Gading, North Jakarta. Employing mixed-method triangulation, the research integrates field surveys, Indonesian Road Capacity Manual (PKJI) analysis, and PTV Vissim microsimulation modeling to assess existing conditions and evaluate intervention scenarios. Field data revealed peak traffic volumes reaching 6,804 vehicles per hour with speeds declining to 16 km/h, indicating severe saturation conditions. Three intervention scenarios were simulated, incorporating geometric modifications, signal timing optimization, and traffic management strategies. Results demonstrate that integrated interventions can improve degree of saturation by 23-31%, enhance average speeds by 18-27%, and elevate the level of service from D/E to B/C categories. The study validates microsimulation as an effective tool for evaluating traffic interventions in complex urban networks and provides actionable recommendations for transportation authorities managing geometric bottlenecks in one-way arterial systems.
The Role of Service Quality, Service Innovation, and Customer Orientation on Service Management Performance through Customer Satisfaction Aang Gunawan; Yuliantini Yuliantini; Muhammad Thamrin; Olfebri Olfebri; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6521

Abstract

This study aims to examine the influence of service quality, service innovation, and customer orientation on service management performance through customer satisfaction in service companies in Indonesia. In an increasingly competitive service industry, companies are required to manage their services effectively in order to improve customer satisfaction and strengthen sustainable service management performance. Therefore, understanding the factors that influence service management performance is crucial for service companies in formulating effective service strategies. This research uses a descriptive qualitative approach with a literature review method. The data used are secondary data, consisting of 30 scientific articles obtained from reputable national and international journals. The sources of the articles include international publishers such as Sage, Springer, Elsevier, Web of Science, and Emerald; international databases such as Ebsco, Copernicus, and Google Scholar; as well as reputable national journals indexed in Sinta. The results of the study indicate that service quality, service innovation, and customer orientation have a positive influence on customer satisfaction. In addition, service quality, service innovation, and customer orientation also directly influence service management performance. Customer satisfaction itself has a significant effect on service management performance. Furthermore, customer satisfaction acts as a mediating variable that strengthens the influence of service quality, service innovation, and customer orientation on service management performance in service companies.
Pengaruh Kompetensi, Remunerasi dan Mentoring terhadap Turnover Karyawan yang Dimediasi oleh Kepuasan Kerja pada Industri Penerbangan Esti Liana; Aang Gunawan; Sarinah Sihombing; Muhammad Iqbal Firdaus; Erni Pratiwi Perwitasari
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 5 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus - September 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i5.9477

Abstract

Tingginya tingkat turnover karyawan pada industri penerbangan di Indonesia menjadi persoalan serius karena berdampak pada biaya rekrutmen, stabilitas operasional, dan keselamatan penerbangan, sementara faktor kompetensi, remunerasi, mentoring, dan kepuasan kerja belum banyak dikaji secara terintegrasi di sektor ini. Penelitian ini bertujuan menganalisis pengaruh kompetensi, remunerasi, dan mentoring terhadap turnover karyawan yang dimediasi oleh kepuasan kerja pada industri penerbangan di Indonesia guna menyusun hipotesis bagi penelitian selanjutnya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode studi pustaka (literature review), memanfaatkan data sekunder dari Springer, Wiley, ProQuest, Emerald, Taylor & Francis, Sage, Sinta, Copernicus, dan Google Scholar terbitan tahun 2021-2026. Hasil penelitian menunjukkan bahwa: 1) Kompetensi berpengaruh terhadap kepuasan kerja; 2) Remunerasi berpengaruh terhadap kepuasan kerja; 3) Mentoring berpengaruh terhadap kepuasan kerja; 4) Kompetensi berpengaruh terhadap turnover karyawan; 5) Remunerasi berpengaruh terhadap turnover karyawan; 6) Mentoring berpengaruh terhadap turnover karyawan; 7) Kepuasan kerja berpengaruh terhadap turnover karyawan; 8) Kompetensi berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja; 9) Remunerasi berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja; 10) Mentoring berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja. Kebaruan penelitian terletak pada integrasi keempat variabel tersebut dalam satu kerangka konseptual yang spesifik pada konteks industri penerbangan, yang belum banyak diuji dalam penelitian terdahulu.
Determination of Tourism Sector Service Management through Consumer Satisfaction: Analysis of Service Quality and Consumer Trust Yuliantini Yuliantini; Olfebri Olfebri; Aang Gunawan; Lira Agusinta
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6888

Abstract

This study aims to analyze the influence of service quality and consumer trust on service management in Indonesia's tourism sector, with consumer satisfaction serving as a mediating variable. The study employs a descriptive qualitative approach using the Literature Review method. Data were collected reputable scientific articles indexed in national databases (SINTA) and international databases, including Scopus, Web of Science, Emerald, and Elsevier. The analysis process consisted of data reduction, data presentation, and conclusion drawing to develop a comprehensive conceptual framework. The findings reveal that service quality has a significant influence on consumer satisfaction and service management. Consumer trust also positively affects consumer satisfaction and service management. Furthermore, consumer satisfaction plays a crucial role in enhancing tourism service management. The study confirms that consumer satisfaction mediates the relationship between service quality and service management, as well as between consumer trust and service management. These results indicate that both technical aspects of service delivery and relational factors such as trust are essential determinants of effective tourism service management. This study contributes to the development of an integrative tourism service management model by combining service quality, consumer trust, and consumer satisfaction into a unified framework. The proposed model provides both theoretical insights and practical implications for improving service performance and competitiveness in the tourism industry.
Business Building Strategies: Adaptive, Collaborative, Dynamic, and Sustainable in the Digital Era Aang Gunawan; Yuliantini Yuliantini; Olfebri Olfebri; Lira Agusinta
Siber Nusantara of Community Service Review Vol. 2 No. 2 (2026): Siber Nusantara of Community Service Review (April - September 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sncsr.v2i2.845

Abstract

The development of digital technology has driven significant changes in the business world, requiring organizations to have the ability to adapt, collaborate, innovate, and apply sustainability principles to survive and thrive. A national seminar entitled "Business Building Strategies: Adaptive, Collaborative, Dynamic, and Sustainable in the Digital Era" was held on June 3, 2026, at the Trisakti Institute of Transportation and Logistics Campus to increase participants' understanding of relevant business strategies in facing the challenges of the digital era. This activity was attended by approximately 250 participants, consisting of students, lecturers, practitioners, business actors, and the general public. The method used included the delivery of material by competent speakers in the fields of business and digital transformation, followed by an interactive discussion and question-and-answer session. The results of the activity showed an increase in participants' understanding of the importance of adapting to technological changes, strengthening collaboration with various stakeholders, implementing sustainable innovation, and optimizing the use of digital technology in business activities. In addition, participants also gained insight into the importance of integrating economic, social, and environmental aspects in business strategies to achieve long-term sustainability. This activity makes a positive contribution in increasing the capacity of participants so that they are better prepared to face the dynamics and business opportunities in the digital era.
Co-Authors Abdullah Ade Suryo Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Adenan Suhalis Agus Setiawan AGUS SETIAWAN Agus Suhendra Agus Suhendra Agusinta, Lira Alfais Amin Darmawan Alfath Yogatama Amrulloh Ibnu Kholdun Andika Hegar Syahbowo Andri Primadi Arief Yeri Krisnanto Aswanti Setyawati Basri Fahriza Basri Fahriza Cecep Pahrudin, Cecep Danang Darunanto Dardi Wahyudi Deddy Nurdin Desta Nur Fajrini Devi Marlita Djamal Subastian Djamal Subastian E. Yochanan Edhie Budi Setiawan, Edhie Budi Erni Pratiwi Perwitasari Erni Pratiwi Perwitasari Ervin Widodo Euis Saribanon, Euis Fachrial, Peppy Francis Tantri Francis Tantri, Francis Hendar Kusnandar Hendro Kuntohadi Hendro Kuntohadi, Hendro Herliana Handayani Insan Kamal Irfan Zakiy Mubaroh Irwan Chairuddin Ismiyati Ismiyati Ismiyati Ismiyati Ismiyati Ismiyati Juliater Simarmata Kadarisman, Muh Kristianto, Jati Lia Fauziah Nadira Liana, Esti Lira Agusinta Lira Agusinta Markus Wibowo Marthaleina Ruminda Meilyna, Jane Muh Kadarisman Muh Kadarsiman, Muh Muh. Kadarisman Muhammad Iqbal Firdaus Muhammad Thamrin Muhammad Tohir Nasrullah Nasrullah Nursery Alfaridi S Nasution Oce Prasetya Olfebri Olfebri Olfebri Olfebri Olfebri Pramesti, Elisabeth Dewi Pribadi, Punkky Januar Prima Widiyanto Primadi Candra Susanto Putra, Derry Herlasetyadi Rachman, Ira Rahmat Pannyiwi Reza Fauzi Jaya Sakti Rohana Sitanggang Rully Indrawan Sandriana Marina Sarinah Sihombing Sismiati Sismiati Sismiati, Sismiati Sita Aniisah Sholihah Sitanggang, Rohana Siti Nurhidayah Sri Wulandari Subandi Subandi Sugiyanto Sugiyanto Suparwan CK Tohir, Muhammad Wahyu Wijayanto Wahyudi, Dardi Yana Tatiana Yana Tatiana Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Zaenal Abidin Zaenal Abidin