Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Quantitative Economics and Management Studies

Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk Daga, Rosnaini; Nawir, Fadliyani; Pratiwi, Dhita
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.18 KB) | DOI: 10.35877/454RI.qems359

Abstract

The strategy of improving service quality through the digitalization of services is a strategy that a company uses to develop digital-based services to answer consumers' increasingly digital needs. Likewise, the banking business continues to innovate to improve the quality of its services. The digitization of banking services is one strategy that can answer problems that occur in terms of improving the quality of banking services. PT. Bank Negara Indonesia Central Jakarta has implemented digitalization of services for the last 3 (three) years. It can be seen from the annual report and internal interviews that Bank Negara Indonesia has achieved good performance targets. However, several obstacles are faced in implementing the digitalization strategy for services such as legacy IT systems. This work culture is not yet digital and poor coordination between BNI's internal divisions. Some of these things need to be considered more seriously to achieve PT. Bank Negara Indonesia's vision and mission.
Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk Rosnaini Daga; Fadliyani Nawir; Dhita Pratiwi
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.18 KB) | DOI: 10.35877/454RI.qems359

Abstract

The strategy of improving service quality through the digitalization of services is a strategy that a company uses to develop digital-based services to answer consumers' increasingly digital needs. Likewise, the banking business continues to innovate to improve the quality of its services. The digitization of banking services is one strategy that can answer problems that occur in terms of improving the quality of banking services. PT. Bank Negara Indonesia Central Jakarta has implemented digitalization of services for the last 3 (three) years. It can be seen from the annual report and internal interviews that Bank Negara Indonesia has achieved good performance targets. However, several obstacles are faced in implementing the digitalization strategy for services such as legacy IT systems. This work culture is not yet digital and poor coordination between BNI's internal divisions. Some of these things need to be considered more seriously to achieve PT. Bank Negara Indonesia's vision and mission.
Co-Authors Abd Samad Abd Samad A Abd Samad, Abd Abdul Karim Abdul Karim Abdul Samad Abdul Samad Abdul Samad Abdul Samad A Abdul Samad Arief Achmad Ridha Ade Vidya Eryanti K Adetiawarman Adetiawarman Adi Sutanto Agriyani, Dody Agung Firmansyah Ahmad Hari Dwiyanto Ajis Ahmad Muhtar Ali Mardana Alwi, Aulia Alwi, Moh Hatta Amal A. R, Chaerul Andi Arafat Soepalman Andi Jenni Indriakati Andi Multazam Anshar, Moh Ashary Arief, Abd Samad Aryani , Ari Meirika Ashary, Muhammad Azfril Azhar B, Ceskakusumadewi Baharuddin, Megawaty Ceskakusumadewi Bahtiar Maddatuang Bakri Chiau Winarto Darmawang, Darmawang Darmawati Dahlan Desi, Natsar Dewi B, Ceskakusuma Dhita Pratiwi Dhita Pratiwi Dhita Pratiwi AR Didiharyono, D. Dien, Andi Idjo Aidit Dumula, Nasri Endang Simak Sanggaria Faisal Syam Fatmah Afrianty Gobel Fauziah Fauziah Fifi Suprida Fitri Suyuthi, Nurmadhani Frengky Pollii Gamal Ramli Haidil Adha Hamdat, Aminuddin Hasna Hasnita Hasnita Hatta, Moh Hatta, Moh. Hatta, Mohammad Haya, Rachmatan Hendra Gunawan Indriani, Putri intan ratu permata Irfan Arifandy Jayawarsa, A.A. Ketut Kaimal Arifin Karsa, Muhammad Setia Karta Negara Salam, karta Khairina Rosyadah Lawalata, Izaac L D Luisito M. Fahrul Husni M. Hatta Mardianzah, Zaldi Mashur Razak Mashur Razak Merlin Maya Lumangkun Mochtar, Widiawaty Moh. Hatta Moh. Hatta Alwi Hamu Moh.Hatta Alwi Hamu Muh. Ashary Anshar Muh. Ikhsan, Muh. Muhammad Ashari Anshar Muhammad Azis Muhammad Azis Muhammad Nur Harahap Muhammad Rezki MUHAMMAD RIZAL Muhammad Rusli Muhammad, Natsir Mujahid Mujahid Mujahid Mujahid, Mujahid Mulianti Multazam, Andi Munandar Naim Murdin Musdalifah Musdalifah Muspa Muspa Naharuddin , Naharuddin Nasir Hamzah Nawir, Fadliyani Nizar, Andi Muhammad Novita Rosanti Nugraha, Rifandi Wahyu Nugrawan. S Nur Fatwa, Nur Nuralamsyah Dwi Saputra Nurfatwa Ismail Nurmadhani Fitri Suyuthi Oman Sukmana Panus, Panus Pasae, Panus Perwira, Anras Pratiwi AR, Dhita Putri Yuanita Rachman Suwandaru Rachmawaty Djaffar Rahadi Rahman Suwandaru Rahman, Ria Andriany Ramlah Ramlah Rasma Renaldy Renaldy Ria Wahyuni Rinaldi Rinaldi Rosanti, Novita Rosyadah, Khairina Rukman Pala Ruli Inayah Ramadhan Saeny, Nur Eny Safri, Ardi Salam, Erick Salam, Karta Negara Salam, Riswan Samad Arief, Abdul Sasmita, Halida Singkeruang, A.We Tenri Fatimah Siti Nurul Azizah Soefarmin, Muhammad St. Rukaiyah Stevy Chandra Ponto Sujatmiko Sujatmiko Sujatmiko Sujatmiko Sujatmiko Sung Vioary, Anddy SURIANI, LILIS Suryady, Dedy Suwandaru, Rachman Thomas, Ronald Timotius Tandililing1 Topan Putu Jaya Verawaty Verawaty Verawaty Vina Salviana Darvina Soedarwo Wahyuningsih Wahyuningsih Wardianto Ramadhan Windi Bague, Inggryd Yunus, Andi Hery Zulfikar YUSNITA YUSNITA Yustika Yustika Zainal Abidin