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Journal : i-con media

 1 
ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PADA TOKO PLASTIK RIZKA DI TENGGARONG Yanti, Meli; Wijayanti, Silvana; Hendra
I-Con Media مجلد 8 عدد 1 (2025): I-Con Media
Publisher : SEKOLAH TINGGI ILMU EKONOMI TENGGARONG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61509/luxICM81101

Abstract

Customer satisfaction is an important thing in business place satisfaction becauseif customers feel dissatisfied it will make consumers disloyal to that place ofbusiness. The writing of this final assignment uses five dimensions which includethe dimensions of direct evidence (tangibility), reliability, responsiveness,assurance and empathy to determine the level of consumer satisfaction with theservice at the Risca Plastic Shop. The problems that occur in this business placeare regarding customer satisfaction in the aspects of cleanliness and tidiness, thelocation of the business place and employees in providing orders according toconsumer wishes. This can be seen from the interview results which show that thereare still respondents who feel quite satisfied. The author suggests that businessowners pay more attention to the cleanliness of their business premises by creatinga special warehouse to store supplies and making signboards to make it easier forconsumers to find their business premises. And create a policy to increaseemployees so they don't ask questions when handling their work.Keywords: Consumer Satisfaction, Service Quality and Buying Decision
Co-Authors Abdullah, Sufarhan Adharani, Yana Adrie Oktavio Agoes Tinus Lis Indrianto Agung Firmansyah Agung Firmansyah Agustinus Nugroho Ahmad Faiz Dermawan Akwa, Villian Shah Alfiansyah, Githa Althaf Syafiq Rianto Alwan Wildani Amrizal Andri Ardianto Anggi Rahmadillah Athoillah, Syafiq Awan Awan Azhar, Raisul B., Muhammad Yunus Basilius Agung Eka Saputra Assa Bintang Sheva Busaeri, Nundang Christabella Eilin Setyawan Dedi Erawadi Dona Sariani Edison Ely Yuliawan Ency Eni Sumanti Nasution Etty Murwaningsari Fazril Ferawati Firdiawan Ekaputra Firly Nazilah Putri Fitri Komariyah Gabriella Maria Christine Sipahutar Gecong , Alimin Gede Moh Syahreza Golan Hasan, Golan Hajri, Priazki Haris Ardiansyah Harissman Ihlas, Ihlas Ikhsan, Muhammad Nur Ilham, Muhammad Arifin Indra Laksmana Ismail, Azhar Jalaluddin Jamaluddin Jenny Ria Sihombing Jingga, Trinovita Zuhara Juliaster Marbun Junita Batubara Kasmawati Khomarudin, Agus Nur kusuma, Yuda Perdana Lambang Basri Said Lantip Nurohman Liantifa, Melifia Luqman Ali Dinul Ramadhan M.Siratul Khaeri Malikha Kumala Nabila Massara, Asma Matondang, Vinsensius Mirza Sutrisno Missy Bremila Mohd Adrizal Muhammad Andi Muhammad Azril Naufal Shadiq Muhammad Bilal Taqwa Muhammad Ghifari Muhammad Hably Nasrullah Muhammad Jihan Maulana Zuhri Muhammad Kamal Ibrahim Muhammad Ridwan Maulana Muhammad Sayyid Farhan Muhammad Zaid Itqon Mulyana, Ayu Nabila Salsabila Samodro Nofrial Nurmalia Dewi Nurtam, M Riza Nurul Hiron, Nurul Nurvelly Rosanti Nurvelly Rosanti, Nurvelly Oktavia, Yunisa Popy Meilina Putra, Jati Putra, Muhammad Azizsyah Rabby Nazli Rahmi Berlianti Raisya, Alika Raswati, Elsa Mundi Ray Suryadi, Ray Retnoningsih Rina Novita Rizki Rizki Adityaji Romy Aulia Rosnelli Rully Mujiastuti Ruruh Wuryani Rusmaeni SABARUDIN Sekianti, Atik Sitti Nurbaya Sugianto Sukarman Purba Supriyadin Suriyadi Suwandhi, Albert Syukriadi Tri Angreni Venessa Margareta Verina Amelia Vita Meylani Vitto Andrivanly Vivin Hanitha Vizayaksa, Gema Wellizar Widya Febrina Widya Febrina Wijayanti, Silvana Windos Marbun Wulandana, Rachmadian Yanti, Meli Zam, Riswel Zuraida Lubis